Message Storage In Centralized Location (e.g., Central Office, Pbx, Etc.) Patents (Class 379/88.25)
  • Patent number: 10339563
    Abstract: A method and apparatus of processing pre-stored recipient information and configuring a targeted message to be sent to the recipient(s) is disclosed. One example method of operation includes retrieving a list of recipients and corresponding recipient profile information from a database, and comparing the recipient profile information to at least one target lifestyle segment or persona (e.g., demographics, healthcare spending, consumer spending, and media preferences). The method may also include identifying that the list of intended recipients' profile information matches the target persona, and selecting and transferring a pre-recorded, persona-tailored automated voice call script to the list of recipients according to a minimum response threshold value of the target persona.
    Type: Grant
    Filed: October 19, 2011
    Date of Patent: July 2, 2019
    Assignee: WEST CORPORATION
    Inventors: Scott W. Zimmerman, Corey K. DeGeorge
  • Patent number: 10290298
    Abstract: A personalized news service provides personalized news programs for its users by generating personalized combinations of audible versions of news stories derived from text-based based versions of the news stories. The audible versions may be generated from the text-based version by a text-to-speech system, or may by recording a person reading aloud the text-based version. To acquire recordings, the personalized news service can make a determination that a particular news story has a threshold extent of popularity. The news service can then transmit a request to a remote recording station for a recording of a verbal reading of the particular news story. The news service can then receive the requested recording from the remote recording station.
    Type: Grant
    Filed: July 29, 2016
    Date of Patent: May 14, 2019
    Assignee: Gracenote Digital Ventures, LLC
    Inventors: Venkatarama Anilkumar Panguluri, Venkata Sunil Kumar Yarram, Lalit Kumar, Gregory P. Defouw
  • Patent number: 10250543
    Abstract: A method for handling e-mail communication by an e-mail server is provided. The method includes receiving an e-mail by the e-mail server, parsing the e-mail to identify a large content item within the e-mail, generating a modified e-mail by replacing the large content item within the e-mail with an identifier, storing the large content item and the large content item forms a basis for a weblog associated with the identifier, sending the modified e-mail, and receiving a reply e-mail to the modified e-mail and the content of the reply e-mail builds an extension to the weblog.
    Type: Grant
    Filed: October 23, 2015
    Date of Patent: April 2, 2019
    Assignee: International Business Machines Corporation
    Inventors: Thomas H. Gnech, Eric Kass, Michael H. Schlachter, Andreas Uhl, Barbara Wald
  • Patent number: 10080112
    Abstract: Method for enabling unwanted caller notifications or unwanted message sender notifications for all communication devices and applications including those with restricted programmatic call and message log access. The method delivers and stores a database of unwanted caller/message sender identification information in the device default contacts list, which is made available to the device's default caller/message sender identification service and to applications installed on the device. In one embodiment the unwanted caller/message sender identification information database is delivered as a separate synchronized address book, which can include additional unwanted caller notification information, for example the number or type of complaints about a given phone number.
    Type: Grant
    Filed: May 15, 2014
    Date of Patent: September 18, 2018
    Assignee: HIYA, INC.
    Inventor: Jan Volzke
  • Patent number: 9912977
    Abstract: Aspects of the subject disclosure may include, for example, a system that performs operations including receiving one or more media processor commands generated by a voice processing system that synthesizes the one or more media processor commands according to voice data provided by a portable device by way of an adapter, and executing the one or more media processor commands to generate an updated presentation of media content. The adapter converts a first radio frequency (RF) signal to a second RF signal comprising the voice data, the first RF signal generated by the portable device according to a first RF protocol, the second RF signal conforming to a second RF protocol that differs from the first RF protocol, and the second RF signal comprising routing information to route the voice data to the voice processing system. Other embodiments are disclosed.
    Type: Grant
    Filed: February 4, 2016
    Date of Patent: March 6, 2018
    Assignee: The DIRECTV Group, Inc.
    Inventors: Scott Pardue, Eddie M. Oddo, Aaron P. Marinari, Chinmay Panchal, Subramanian Kovilmadam
  • Patent number: 9775009
    Abstract: An approach for coordinating a communication response is described. A response coordination platform determines delivery of a notification to at least one device associated with a user. The response coordination platform further determines, based on the delivery, messaging content, a user specified response time, or a combination thereof for generating a message for responding to the notification. The response coordination platform then generates, based on the response time, at least one instruction for triggering an alert, a communication session, or a combination thereof by the at least one device associated with the user, other devices associated with the user, a device that sent the notification, or a combination thereof.
    Type: Grant
    Filed: April 23, 2014
    Date of Patent: September 26, 2017
    Assignee: Cellco Partnership
    Inventors: Sethumadhav Bendi, Guangxin Frank Liu, Chi Kit Ben Lo
  • Patent number: 9311455
    Abstract: A system, method, and computer program are provided for distributing payment to digital content owners. In use, usage of digital content is identified, utilizing a source of the usage of the digital content. Further, a record of the usage of the digital content is transmitted to a central collection system, for use in distributing payment to an owner of the digital content.
    Type: Grant
    Filed: October 7, 2008
    Date of Patent: April 12, 2016
    Assignee: Amdocs Software Systems Limited
    Inventor: Tal Givoly
  • Patent number: 9271145
    Abstract: A system for controlling, monitoring, and recording of wireless telecommunications services associated with penal institutions is provided comprising a portable electronic device and application executing on the device that present a listing of available call destinations based on receiving a first instruction from a first authorized party possessing the device. The application receives a second instruction comprising a choice of a first call destination from the listing. The application transmits a third instruction requesting connection with the destination and joins a second authorized party associated with the first call destination in a first voice session. The application joins the first authorized party to the first session. The application further joins the first party to a second voice session initiated by the second party based on determining that the second party initiated the second session from the first destination.
    Type: Grant
    Filed: June 29, 2013
    Date of Patent: February 23, 2016
    Inventor: Brian Francis Byrne
  • Patent number: 9247478
    Abstract: Methods and systems for routing mobile device calls, based on a converted telephone number of a mobile device, location information of the mobile device, and trunk group identifiers. A query requesting one or more routes for a mobile device call is generated. The query includes a converted telephone number of the mobile device and location information of the mobile device. One or more responses identifying one or more routes for the mobile device call are received from a centralized routing function. The one or more responses each include an originating trunk group identifier. The originating trunk group identifier includes an egress trunk group. Upon receiving the one or more responses, the mobile device call is routed using an outbound trunk group of a response from the centralized routing function.
    Type: Grant
    Filed: May 29, 2014
    Date of Patent: January 26, 2016
    Assignee: Sprint Communications Company L.P.
    Inventors: Pierce Gorman, Hal S. Beech, Nicolas A. Nehme Antoun, Trey Allen Hilyard
  • Patent number: 9241063
    Abstract: Methods for responding to an email message by a phone call from a mobile device are described. In some embodiments, mobile devices are capable of receiving emails. The emails may be in form of messages in a threaded conversation. Each message has metadata and the metadata includes a phone number corresponding to a sender of the message. The text or information associated with the message is displayed but not the metadata. While a user is reading the message displayed on the mobile device, the user is provided with a plurality of options to respond to the message, an option is for the user to call the sender of the message using the phone number in the metadata. Upon selecting such an option, the user is able to initiate a call to the sender of the message by activating a feature to call using the phone number stored in the metadata without physically looking up and dialing the sender's number. Other embodiments are also described.
    Type: Grant
    Filed: November 1, 2007
    Date of Patent: January 19, 2016
    Assignee: Google Inc.
    Inventors: Jimmy Shih, C├ędric Beust, Joanne McKinley, Derek Phillips
  • Patent number: 9143910
    Abstract: A method and system for remotely wiping a mobile device, the method receiving, at a telephonic server hosting a telephonic menu, a selection to wipe data and connections from the mobile device; and forwarding a wipe data request to a network server to send a wipe command.
    Type: Grant
    Filed: September 30, 2011
    Date of Patent: September 22, 2015
    Assignee: BlackBerry Limited
    Inventors: David Ryan Walker, Steven Henry Fyke
  • Patent number: 9077680
    Abstract: A correctional facility communication system for sending an external message to an offender of a correctional facility is disclosed. The correctional facility communication system includes a messaging system and a correctional facility system coupled together with a wide area network. The messaging system is at a first location and the correctional facility system is at a second location, different from the first location. The messaging system authenticates a sender of the external message, receives the external message in electronic form at the first location, checks the external message against criteria specified by the correctional facility, determine a second location of the offender and a corresponding printer, and sends the external message to the second location for automatic printing with the corresponding printer.
    Type: Grant
    Filed: July 10, 2013
    Date of Patent: July 7, 2015
    Assignee: CORE SYSTEMS (NI) LIMITED
    Inventor: Terry D. Harper
  • Patent number: 9055506
    Abstract: A telecommunications system is provided comprising a mobile device and an IP Multi-media Sub-system (IMS), the mobile device being connected to a Public Land Mobile Network, PLMN. The mobile device is adapted to: identify if the PLMN supports Customized Applications for Mobile network Enhanced Logic, CAMEL; and, upon receiving an attempt to initiate a call to a dialled number, if the PLMN supports CAMEL, allow the call to proceed. The PLMN is adapted to: receive a request to connect a call from the mobile device; invoke a CAMEL service trigger indicating that the call should be routed to the IMS; and, route the call to the IMS. The IMS is adapted to: control the call; and, refer the call to a call storage system for call storage. A mobile device, IP Multi-media Sub-system and method in a mobile device are also provided.
    Type: Grant
    Filed: April 2, 2012
    Date of Patent: June 9, 2015
    Assignee: VODAFONE IP LICENSING LIMITED
    Inventors: Steven Titcombe, Jeff Hiltz
  • Patent number: 9037116
    Abstract: A provisioning system configured to retrieve a voicemail password and/or a pilot number for a voicemail account, create a first service request directed to an over-the-air system, and send the first service request to the over-the-air system, if the provisioning system determines that the voicemail account has been initialized. The first service request instructs the over-the-air system to format a first message including the voicemail password and/or the pilot number for delivery to a mobile device. The provisioning system is further configured to create a second service request directed to the over-the-air system and send the second service request to the over-the-air system, if the provisioning system determines that the voicemail account has not been initialized. The second service request instructs the over-the-air system to format a second message including a default voicemail password and/or a default pilot number for delivery to the mobile device.
    Type: Grant
    Filed: March 27, 2013
    Date of Patent: May 19, 2015
    Assignee: AT&T Mobility II LLC
    Inventors: Adrianne Binh Luu, Mark Causey, Michael Zubas
  • Patent number: 9020108
    Abstract: Methods and systems for processing messages and providing notifications regarding the same are described. An optional embodiment includes a telecommunications interface, a data network interface, and an answering system coupled to the telecommunications interface and the data network interface, the call processing system configured to receive a first call from a caller via the telecommunications interface, store a message from the caller, transmit a message notification using the data network to the intended recipient of the call via which the intended recipient can access the message, and transmit information related to the intended recipient's receipt of the message.
    Type: Grant
    Filed: May 19, 2014
    Date of Patent: April 28, 2015
    Assignee: Callwave Communications, LLC
    Inventors: David C. McClintock, David S. Trandal
  • Patent number: 9014349
    Abstract: In an instant messaging system, message latency is reduced by initiating traffic channel set-up at a receiving device concurrently while a sending device is generating the instant message. When a user begins generating an instant message, the sending device transmits a service request to a payload and connection server to indicate that an instant message is pending. Upon receipt of the service request, the payload and connection server notifies the receiving device so that the receiving device can initiate traffic channel set-up concurrently while the instant message is being recorded. When the traffic channel is established, the receiving device polls the server. If the instant message is not yet received by the payload and connection server when the polling request is received, the payload and connection server waits a predetermined period of time to receive the pending instant message and forwards the instant message when it is received.
    Type: Grant
    Filed: August 4, 2011
    Date of Patent: April 21, 2015
    Assignee: Synchronica plc
    Inventors: Nikolai Grigoriev, Haraldur Thorkelsson, Jean Regnier
  • Patent number: 8989785
    Abstract: Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network of computers. One of the networked computers plays back the voice message to an operator and the operator intelligently transcribes the actual message from the original voice message by entering the corresponding text message (actually a succinct version of the original voice message, not a verbose word-for-word conversion) into the computer to generate a transcribed text message. The transcribed text message is then sent to the wireless information device from the computer. Because human operators are used instead of machine transcription, voicemails are converted accurately, intelligently, appropriately and succinctly into text messages (SMS/MMS).
    Type: Grant
    Filed: January 26, 2007
    Date of Patent: March 24, 2015
    Assignee: Nuance Communications, Inc.
    Inventor: Daniel Michael Doulton
  • Patent number: 8983042
    Abstract: A voice message system records voice message usage information by creating voice message records when a voice message is sent and when it is received. The voice message record includes: the voice message, a voice message sender identity, a voice message recipient identity, and voice message action records. A voice message action records includes a voice message action that specifies an action on the voice message, and a voice message action time that includes the time at which the action occurs. Voice message actions include sent, received, and listened. The system further includes a voice message analyzer for analyzing voice message records, and a voice message reporter for generating reports from an analysis by the analyzer. The voice message system provides tractable information for voice messages, allowing companies to enforce a voice message usage policy.
    Type: Grant
    Filed: April 13, 2014
    Date of Patent: March 17, 2015
    Assignee: TP Lab, Inc.
    Inventors: Chi Fai Ho, Shin Cheung Simon Chiu
  • Patent number: 8983041
    Abstract: Conserving call logic during handoff may be provided. First, a call may be received at a first server. Next, the first server may determine that it cannot handle the call. Then the call may be transferred by the first server to a second server with enough information so that the second server can take up the call where the first server left off. Transferring the call to the second server with enough information so that the second server can take the call up where the first server left off may comprise placing the information in a REFERRED-BY header and sending the REFERRED-BY header to the second server.
    Type: Grant
    Filed: October 1, 2013
    Date of Patent: March 17, 2015
    Assignee: Microsoft Technology Licensing, LLC
    Inventor: Amit Kumar Dutta
  • Patent number: 8977248
    Abstract: Systems and methods that can be utilized to convert a voice communication received over a telecommunication network to text are described. In an illustrative embodiment, a call processing system coupled to a telecommunications network receives a call from a caller intended for a first party, wherein the call is associated with call signaling information. At least a portion of the call signaling information is stored in a computer readable medium. A greeting is played the caller, and a voice communication from the caller is recorded. At least a portion of the voice communication is converted to text, which is analyzed to identify portions that are inferred to be relatively more important to communicate to the first party. A text communication is generated including at least some of the identified portions and including fewer words than the recorded voice communication. At least a portion of the text communication is made available to the first party over a data network.
    Type: Grant
    Filed: March 20, 2014
    Date of Patent: March 10, 2015
    Assignee: Callwave Communications, LLC
    Inventors: Anthony Bladon, David Giannini, David Frank Hofstatter, Colin Kelley, David C. McClintock, Robert F. Smith, David S. Trandal, Leland W. Kirchhoff
  • Patent number: 8964950
    Abstract: A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then converted to a voicemail message. The converted voicemail message is presented to the calling party so that the calling party can review and edit the message. The calling party can review and edit any portion of the converted voicemail message, The edits of the voicemail message are applied and the voicemail message is converted to a new text message. If the calling party wishes to further review and edit the text message, it is converted to a new voicemail; otherwise the text message is sent to the called party.
    Type: Grant
    Filed: April 22, 2014
    Date of Patent: February 24, 2015
    Assignee: AT&T Mobility II LLC
    Inventor: Carl Peter Zetterberg
  • Patent number: 8953752
    Abstract: The invention features a computer-implemented method for playing back an announcement message to a user device. The method includes initiating, by a computing device, an announcement session in response to a user device establishing communication with the computing device and determining, by the computing device, the announcement message to be played back to the user device. The method includes loading, by the computing device, into a queue associated with the announcement session, a descriptor referencing a memory buffer on the computing device. The memory buffer includes a plurality of memory partitions, each memory partition storing at least one portion of the announcement message encoded at a different rate. The method includes the computing device scheduling play back of the announcement message, playing the announcement message to the user device at a first rate and receiving a request from the user device for playback at a second rate.
    Type: Grant
    Filed: February 17, 2011
    Date of Patent: February 10, 2015
    Assignee: Sonus Networks, Inc.
    Inventors: Shiping Li, John A. Perreault, Xiang Yu
  • Patent number: 8938225
    Abstract: A character agent function is added to a wireless terminal and an avatar user interface (UI) for generating and processing an event is expressed when an event occurs in the wireless terminal, such that call and message-related events occurring in the wireless terminal can be expressed through the character agent function.
    Type: Grant
    Filed: August 6, 2012
    Date of Patent: January 20, 2015
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Jae-Ho Kim, Hyun-Ji Kim, Jeong-Wook Seo
  • Patent number: 8929518
    Abstract: A system according to the present invention includes a calling terminal that makes a call, a called terminal that can receive the call from the calling terminal, and a message server that stores in advance a plurality of messages correlated with call results to the called terminal from the calling terminal, selects a first message from the plurality of messages on the basis of the call results, and transmit the first message to the called terminal.
    Type: Grant
    Filed: September 2, 2011
    Date of Patent: January 6, 2015
    Assignee: NEC Corporation
    Inventor: Junpei Tada
  • Patent number: 8917830
    Abstract: The present invention allows a user to screen messages being left at a hosted voicemail system from a telephone terminal. Incoming calls intended for the telephone terminal are routed to the voicemail system immediately or after attempting to connect incoming call to the telephone terminal. As the caller is leaving a message at the voicemail system, a connection between the incoming call, voicemail system, and telephone terminal is established to allow the user to listen to the message and decide whether to take the call. The user may decide to take the call or let the caller finish leaving the message. In one embodiment, the telephone terminal is equipped to open only the speaker channel for monitoring the message and will provide a fully bi-directional connection if the user takes the call. The supporting switch and telephone terminal communicate with each other to facilitate the monitoring and taking of calls.
    Type: Grant
    Filed: January 31, 2014
    Date of Patent: December 23, 2014
    Assignee: Apple Inc.
    Inventor: Samuel H. Christie, IV
  • Patent number: 8908840
    Abstract: A computing device may establish a communication session with a user equipment device (UE). The computing device may interact with the UE via interactive voice response (IVR) services and enable a first portion of the communication session to be recorded using a first recording mode. The computing device may out-dial a second portion of the communication session and enable a second portion of the communication session to be recorded using a second recording mode. A recording mode may include recording a portion of a communication session locally, streaming a portion of the communication session to a recording system, or out-dialing a portion of the communication session to enable a communication session tap to be placed on the out-dialed portion of the communication session.
    Type: Grant
    Filed: December 12, 2011
    Date of Patent: December 9, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: David E. Phelps, Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera
  • Patent number: 8885801
    Abstract: A method and apparatus of providing virtual messaging is provided. The method comprises examining status information associated with a plurality of servers for notifying call recipients of messages using at least one messaging protocol, wherein each of the plurality of servers operates independently, identifying an available server of the plurality of servers, based on the status information, for handling a message and directing an incoming call to the available server, wherein the available server stores the message until communication of the message to at least one call recipient, wherein the available server communicates at least one notification message associated with the message to at least one telephone number of the at least one call recipient, wherein the at least one notification message comprises a telephone number associated with the call origination device and a message link number for communicating with the available server.
    Type: Grant
    Filed: October 22, 2010
    Date of Patent: November 11, 2014
    Assignee: Genband US LLC
    Inventors: Michael McCarthy, Robert McCarthy, David Ittner, Saul Einbinder, Howard Frisch
  • Patent number: 8884736
    Abstract: Processing communications to and from multiple communications systems based on user preferences and based on presence information for one or more users of the communications systems is provided. A user who operates multiple communications systems may set preferences with each of the systems individually or through a centralized communications management system to control call processing to each of the systems based on prescribed user preferences and based on presence information for the user. In addition, communications applications associated with one or more communications systems may be automatically activated or functionally modified based on user preferences and/or user presence information.
    Type: Grant
    Filed: April 11, 2011
    Date of Patent: November 11, 2014
    Assignee: Cox Communications, Inc.
    Inventors: Douglas David Gravino, Radhakrishnan Gopinath, Michael Lee Poffenberger
  • Patent number: 8861690
    Abstract: A method and system are provided for forwarding telephone calls, facsimile transmissions and electronic messages to a single forwarding telephone number. The telephone calls, fax transmissions and electronic messages are first forwarded to a central forwarding repository by the forwarding party where the fax transmissions, and messages are converted to audio formats. Forwarded telephone calls and audio formatted versions of the fax transmissions and electronic messages are then forwarded directly to a designated forwarding number. If the forwarding party answers at the forwarding number, she will receive forwarded calls, and the audio formatted versions of fax transmissions and electronic messages will be played to her over her telephone. If the forwarding party does not answer the forwarded call, she subsequently may retrieve saved telephone calls, saved telephone messages and saved audio versions of fax transmissions and electronic messages from the central forwarding repository.
    Type: Grant
    Filed: April 21, 2011
    Date of Patent: October 14, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Darryl Cynthia Moore, Kathryn D. King, Sharon E. Carter
  • Patent number: 8831187
    Abstract: According to one embodiment, a telephone system includes a plurality of terminal devices which are connected to a packet communication network to realize voice calls with one another via the communication network, an attribute management function which manages attribute information for each user of the terminal devices, a message processing database which associates storage aspects of message information from a calling source user to incoming call destination users to each attribute possible to be owned by the incoming call destination users and stores them in a form of a database, and a message storage control unit which stores the message information to the incoming call destination users in aspects corresponding to the attribute information of the incoming call destination users to be managed by the attribute management function on the basis of content of the message processing database.
    Type: Grant
    Filed: October 10, 2007
    Date of Patent: September 9, 2014
    Assignee: Kabushiki Kaisha Toshiba
    Inventor: Satoshi Nishiyama
  • Patent number: 8825470
    Abstract: A system and method of providing a response with different language options for a data communication protocol, such as Session Initiation Protocol, are disclosed. For example, data communication is controlled between at least two endpoints. A response code indicative of a condition of the data communication is transmitted to one of the at least two endpoints. The response code is associated with a reason phrase operable to be displayed at the one of the at least two endpoints in a language selected from an option of a plurality of languages.
    Type: Grant
    Filed: September 27, 2007
    Date of Patent: September 2, 2014
    Assignee: Siemens Enterprise Communications Inc.
    Inventors: Mallikarjuna Samayamantry Rao, Dennis Kucmerowski
  • Patent number: 8817669
    Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.
    Type: Grant
    Filed: June 23, 2010
    Date of Patent: August 26, 2014
    Assignee: Google Inc.
    Inventors: Craig Elliott Walker, Vincent Paquet, Donnie Carlton Fletcher
  • Patent number: 8811576
    Abstract: Apparatus and method to allow retrieval of voice messages deleted from the voice message memory of a voice messaging system. A voice messaging system such as a telephone answering device includes a deleted voice message memory for storing voice messages deleted from the voice message memory. The deleted voice messages stored in the deleted voice message memory are retrievable by the user for review subject to rules for permanent deletion of the deleted voice messages (e.g., after a period of time, when the deleted voice message memory approaches capacity, periodically, etc.).
    Type: Grant
    Filed: February 2, 2012
    Date of Patent: August 19, 2014
    Assignee: Agere Systems LLC
    Inventors: Syed S. Ali, Lakshmi Narayana Jampanaboyana, James J. Greybush
  • Patent number: 8804920
    Abstract: A computer-implemented method and system to remotely test message-waiting notifications over a communications network is provided. The method includes receiving broadband signaling from a voicemail platform; converting the broadband signaling to narrowband signaling; and transmitting the narrowband signaling, which generates status notifications, and transmits the status notifications to a remote test location. The system includes a switching element that routes the broadband signaling generated by the voicemail platform. The switching element routes the broadband signaling to a message processing component that executes code that searches a message-waiting-notification database to generate appropriate tones based on the broadband signaling received from the switching element.
    Type: Grant
    Filed: November 27, 2013
    Date of Patent: August 12, 2014
    Assignee: Sprint Communications Company L.P.
    Inventors: Anthony James Wageman, Tom Sladek, Diane Elaine Carder
  • Patent number: 8792623
    Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.
    Type: Grant
    Filed: June 11, 2012
    Date of Patent: July 29, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Hisao M. Chang, Xiaolian Bi
  • Patent number: 8787537
    Abstract: A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.
    Type: Grant
    Filed: December 12, 2011
    Date of Patent: July 22, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: David E. Phelps, Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera
  • Patent number: 8781084
    Abstract: A device is configured to receive a request for a first user, of a first telephone device, to leave a voice mail message for a second user of a second telephone device; retrieve a profile associated with the second telephone device and to determine, based on the profile, whether the second telephone device is registered for a selective voice mail service; determine, based on the profile, whether the first user is allowed to leave the voice mail message when the second telephone device is registered for the selective voice mail service; and allow the first user to leave the voice mail message for the second user of the second telephone device when the second telephone device is not registered for the selective voice mail service or when the first user is allowed to leave the voice mail message.
    Type: Grant
    Filed: November 30, 2011
    Date of Patent: July 15, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Emerando Delos Reyes, Benjamin J. Parker, Samir Ait-Ameur
  • Patent number: 8767934
    Abstract: A topic is associated with a temporary communications address such as a temporary telephone number. This assignment may be effected by the user when the temporary address is obtained by the user. Illustratively, a user who simultaneously uses a plurality of temporary addresses associates a different topic with each of those addresses. When a caller calls the temporary address, the call is redirected to the user's real address and the user receives the topic that is associated with that temporary address, and preferably also the called temporary address itself, along with the redirected call, and this information is either displayed or announced to the user. The information provides context for the call to the user, and may optionally be captured in call logs. Illustratively, when the user initiates a call via the temporary address or the topic, the temporary address or the topic is provided to the called party as the caller ID information. The user's identity is thus kept secret.
    Type: Grant
    Filed: September 3, 2008
    Date of Patent: July 1, 2014
    Assignee: Avaya Inc.
    Inventor: Gordon R. Brunson
  • Patent number: 8761356
    Abstract: A method for screening and routing incoming telephone calls includes extracting caller identification information from an incoming telephone call, providing a plurality of tables including a primary ring table, a secondary ring table, a voicemail table, a block call table, and a forward call table, and determining which one of the plurality of tables includes the caller identification information. The method further includes sending the incoming telephone call directly to voicemail without having a ring tone if the voicemail table includes the caller identification information, blocking the incoming telephone call if the block call table includes the caller identification information, and forwarding the incoming telephone call if the forward call table includes the caller identification information.
    Type: Grant
    Filed: October 21, 2013
    Date of Patent: June 24, 2014
    Inventor: Bradley J. Martin
  • Patent number: 8755494
    Abstract: An audio indication of a message recipient is received from a user who desires that a message be sent to the message recipient. The audio indication is analyzed to determine the recipient and searching an electronic database for an account of the recipient. Information is retrieved from the electronic account. The retrieved information indicates at one or more modes of message delivery to the recipient. An audio guide for the user based is constructed upon the retrieved information. The audio guide includes one or more audio prompts that are entirely customizable and not based upon a predetermined pattern. The user is sequentially prompted with the audio prompts to select at least one of the modes of message delivery. The message is constructed and sent to the recipient according to the selected mode of message delivery.
    Type: Grant
    Filed: December 11, 2012
    Date of Patent: June 17, 2014
    Assignees: Sony Corporation, Sony Electronics Inc.
    Inventors: Kyoko Takeda, Theodore R. Booth, III, Jason Clement
  • Patent number: 8750465
    Abstract: A system is disclosed which provides communication of recorded voice messages over a network among a plurality of users having voice communication devices. The system has a voice message server connected to the network, which includes a receiver which receives from a sending user's communication device a voice message signal including a header component and a recorded voice message component is stored at the server in association with the corresponding header. The header component identifies the sending user and an intended recipient user, and it is transmitted to the communication device of the intended recipient identified in the header component. The corresponding voice message component is transmitted to the recipient user's communication device in response to the recipient user's communication device requesting it. The recipient user may send a responsive voice message to the server addressed to the sending user.
    Type: Grant
    Filed: April 29, 2011
    Date of Patent: June 10, 2014
    Assignee: Private Group Networks, Inc.
    Inventors: Kai Y. Eng, Pramod Pancha
  • Patent number: 8750466
    Abstract: A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text message. If the calling party wishes to confirm the conversion, the text message is then converted to a voicemail message. The converted voicemail message is presented to the calling party so that the calling party can review and edit the message. The calling party can review and edit any portion of the converted voicemail message. The edits of the voicemail message are applied and the voicemail message is converted to a new text message. If the calling party wishes to further review and edit the text message, it is converted to a new voicemail; otherwise the text message is sent to the called party.
    Type: Grant
    Filed: February 27, 2012
    Date of Patent: June 10, 2014
    Assignee: AT&T Mobility II LLC
    Inventor: Carl Peter Zetterberg
  • Patent number: 8750464
    Abstract: The invention provides a system and method for indexing and organizing voice mail message by the speaker of the message. One or more speaker models are created from voice mail messages received. As additional messages are left, each of the new messages are compared with existing speaker models to determine the identity of the callers of each of the new messages. The voice mail messages are organized within a user's mailbox by caller. Unknown callers may be identified and tagged by the user and then used to create new speaker models and/or update existing speaker models.
    Type: Grant
    Filed: November 28, 2012
    Date of Patent: June 10, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: Julia Hirschberg, Sarangarajan Parthasarathy, Aaron Edward Rosenberg, Stephen Whittaker
  • Patent number: 8737590
    Abstract: A method for handling multiple call redirections in a voice messaging platform is provided that includes receiving a call at the voice messaging platform, wherein multiple, sequential redirecting numbers are associated with the call. The method also includes selecting a mailbox associated with a last number associated with the call when it is determined that the last number does not belong to a closed user group, and depositing a message in the selected mailbox. When the last number belongs to the closed user group, and if the closed user group does not allow individual call forwarding control, the method selects the mailbox based on a closed user group preference. An apparatus and a computer readable medium are provided.
    Type: Grant
    Filed: October 12, 2012
    Date of Patent: May 27, 2014
    Assignee: AT&T Intellectual Property II, L.P.
    Inventors: James Jackson, Marco Schneider
  • Patent number: 8730970
    Abstract: Methods, systems, and computer program products for providing voicemail routing information in a network that provides customized voicemail services are disclosed. According to one method, a voicemail routing query is received at an advanced voicemail routing node, where the query includes at least one parameter associated with a voicemail transaction. Based on at least one query parameter, voicemail routing information may be determined that identifies a voicemail server and a voicemail service from among a plurality of voicemail servers, where at least some of the voicemail servers provide different services. A voicemail routing query response may then be generated including the determined voicemail routing information.
    Type: Grant
    Filed: August 10, 2007
    Date of Patent: May 20, 2014
    Assignee: Tekelec Global, Inc.
    Inventors: Rick L. Allison, Apirux Bantukul, Peter J. Marsico
  • Patent number: 8731149
    Abstract: A method for delivering audio announcements, includes: receiving an announcement package, the announcement package including a package identity, a package update time, and one or more announcement items; and presenting the announcement package to an audio player. Each announcement item includes an item identity, and a summary part, where the summary part includes audio information. The audio information includes an audio data type and audio data. Updates for the announcement package can be received, where the announcement package is modified according to the update. A content of the announcement package can be replaced, deleted, or added. The announcement item can be presented to the audio player once, repeatedly, or periodically. In this manner, audio announcements are delivered in an effective and timely manner.
    Type: Grant
    Filed: June 5, 2013
    Date of Patent: May 20, 2014
    Assignee: TP Lab, Inc.
    Inventors: Chi Fai Ho, Shin Cheung Simon Chiu
  • Patent number: 8712781
    Abstract: A method for providing an audible prompt to a user within a vehicle. The method includes retrieving one or more data files from a memory device. The data files define certain characteristics of an audio prompt. The method also includes creating the audio prompt from the data files and outputting the audio prompt as an audio signal.
    Type: Grant
    Filed: January 4, 2008
    Date of Patent: April 29, 2014
    Assignee: Johnson Controls Technology Company
    Inventors: Mark Zeinstra, Richard J. Chutorash, Jeffrey Golden, Jon M. Skekloff
  • Patent number: 8712033
    Abstract: A system and method may include receiving an invite message associated with a calling device over a data network, the invite message requesting establishment of a voice over data communication session, and presenting a plurality of call rejection options, each of the plurality of call rejection options being associated with separate call rejection messages. The system and method may further include determining which one of the plurality of call rejection options is selected, where the plurality of call rejection options permit a called party to intelligently reject a voice over data communication session.
    Type: Grant
    Filed: June 8, 2007
    Date of Patent: April 29, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: Basavaraju Ganganna
  • Patent number: 8699673
    Abstract: An interface prompts a user to enter a marker during a communications session, in which the user is able to later provide a subsequent version of the marker. Initially, a first version of the marker is received from the user. A processor associates the first version of the marker received from the user with a particular position in an information tree and stores the particular position in the information tree associated with the first version of the marker. A second version of the marker is received from the user and in response, the user is returned to the particular position in the information tree that has been stored and associated with the first version of the marker received from the user.
    Type: Grant
    Filed: April 26, 2013
    Date of Patent: April 15, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Steven Neil Tischer, Robert J. Starr
  • Patent number: 8699677
    Abstract: Methods, systems, computer readable media, and apparatuses for voice data transcription are provided. Packets that include voice data may be received and for each time that a threshold amount of voice data is received, a segment of voice data may be created and transcribed to text. A message that includes the transcribed text may then be transmitted to an intended recipient of the voice data, to allow the intended recipient to view the message prior to transcription of the remaining segments of the voice data. Additionally, subsequent to transmission of the message, another message may be transmitted that includes text transcribed from a different segment of the voice data.
    Type: Grant
    Filed: January 9, 2012
    Date of Patent: April 15, 2014
    Assignee: Comcast Cable Communications, LLC
    Inventors: Tong Zhou, Matthew Sirawsky