Abstract: Methods and systems for providing a network-accessible text-to-speech synthesis service are provided. The service accepts content as input. After extracting textual content from the input content, the service transforms the content into a format suitable for high-quality speech synthesis. Additionally, the service produces audible advertisements, which are combined with the synthesized speech. The audible advertisements themselves can be generated from textual advertisement content.

Abstract: A computer-implemented method for auto play of a status in a telephone conference is provided. The method includes receiving, at an e-mail server, a status message of a party to a telephone conference, and determining from the status message whether the party will be able to attend the telephone conference. When it is determined that the party cannot attend the telephone conference, the method further includes forwarding the status message to a voice box for conversion of the status message into audio that is saved in an audio file. The method may also include notifying a teleconference bridge that the party associated with the status message will not be able to attend the telephone conference. The teleconference bridge creates an entry in a repository indicating that the party will need a voice proxy from the audio file, and, during the telephone conference, the status of the party is provided to other parties to the telephone conference by playing the audio file.

Abstract: Embodiments of the present invention are directed to automated systems for organizing and facilitating information exchange between members of an organization. Automated systems that represent embodiments of the present invention allow for creation and administration of hierarchical groupings of members of the organization to facilitate efficient dissemination of information among members of groups. Embodiments of the present invention provide for automated and intelligent routing of information and communications among many different types of communications media and devices through which members of the organization can distribute and exchange information with one another. Embodiments of the present invention additionally provide for sophisticated logging, tracking, and monitoring of information distribution and management within the organization.

Abstract: In one embodiment, a method includes receiving at a communication device an audio communication and a transcribed text created from the audio communication, and generating a mapping of the transcribed text to the audio communication independent of transcribing the audio. The mapping identifies locations of portions of the text in the audio communication. An apparatus for mapping the text to the audio is also disclosed.

Abstract: A technique includes receiving a first communication from a first member of a group of members and recording a voice message during the communication from the first member. The technique includes, in response to the first communication, automatically attempting to communicate with at least one member of the group other than the first member to deliver the recorded voice message.

Abstract: A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic message. The entity also provides a listing of end users to receive a message and information associated with the user, such as demographic or prior purchasing information. In an alternate form, the service connects to the user in a communication session and collects information from the user directly. The service then uses this information, whether provided by the entity or the end user, as the basis for selection of various content segments which will make up a dynamic message for presentation to the user.

Abstract: A system and method for customizing telephone communications is presented. The system and method may include a network node configured to communicate pre-dial content to the user of a communications device, rather than a dial tone.

Abstract: A method for testing an interactive voice response application may include storing a number of files associated with interactive voice response applications. The method may also include receiving a selection from a user, where the selection corresponds to a first one of the files. The files may include a number of prompts and may be stored in a first format. The method may further include accessing the first file and generating a second file based on the first file, where the second file includes links to audio files associated with the prompts and is stored in a second format.

Abstract: A method for providing a product use agreement. The method includes sending, to a user in response to a request for a product, a message that includes an address for accessing the product use agreement. The method further includes receiving, from the user, a call at the address and audibly playing, to the user, a pre-recorded product use agreement recording. The pre-recorded product use agreement recording includes a legal agreement for using the product between the user and a business entity providing the product. The method further includes receiving, from the user, acceptance of the product use agreement based on the pre-recorded product use agreement recording, and providing access to the product based on acceptance of the product use agreement.

Abstract: Various systems and methods for providing and updating electronic communications are disclosed. For example, a system for utilizing multi-tiered messages is disclosed that includes receiving a message that has a message content, a condition and a future control rule exclusively associated with the message. At least the message content is delivered, and upon satisfaction of the condition, the future control rule is applied to the individual message.

Abstract: A plain old telephone service (POTS) communications service incentive is offered for maintaining the voice path connection after disconnection of POTS, at a residence or business location. The communications service incentive includes providing an always-on dialtone service from a wireline service provider to a customer premises. After receiving an order to disconnect phone service at the premises, it is determined by a central office computer processor of a wireline service provider whether the premises, which is subject to the order to disconnect phone service, meets a set of requirements for the always-on dialtone service.

Abstract: A method of message delivery can include registering a plurality of reception states for a receiving party. The reception states can specify conditions for establishing communications links with receiving party addresses. A receiving party address can be identified from a first initiated communications link between the sending party and the receiving party. Reception state data specified by the plurality of reception states can be determined according to the receiving party address and can be presented to the sending party.

Abstract: The present invention provides systems and methods for acquiring content (e.g., a ring tone or a ring view) for a communication device.

Abstract: A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the intended customer is originated. One or more audio messages are played to a recipient of the phone call. Subsequently, one or more inputs from the recipient are received. Whether the recipient is the intended customer is determined based on the inputs provided. In one embodiment, the phone call is routed to an agent or an automated system if the recipient is the intended customer. In another embodiment, if the recipient is not the intended customer, the recipient may be prompted to provide availability information of the intended customer.

Abstract: A telephone call is established between a local telephone (110) associated with a local party and a remote telephone (104) associated with a remote party. The local telephone (110) receives a voice signal from the remote telephone (104) responsive to establishing the telephone call. The voice signal represents directory assistance information, a name, a phone number or directions provided by the remote party. The local telephone (110) stores the voice signal in a memory unit (212) in the local telephone (110) responsive to receiving the voice signal. The local telephone (110) converts the voice signal to a text signal responsive to storing the voice signal. The local telephone (110) stores the text signal in the memory unit (214) in the local telephone (110) responsive to converting the voice signal to a text signal. The local telephone (110) edits the stored text signal in the memory unit responsive to storing the text signal.

Abstract: A voice file retrieval method comprising the steps of: inputting a word; determining if voicing of the word is needed or not; obtaining a storage home address of a voice file corresponding to the word from a voice field of the word if the voice of the word is needed; and retrieving the voice file from the storage home address. By providing a voice field of the word, the storage home address of the voice file can be directly obtained. Hence, the retrieval speed can be increased, and the time to wait for an articulation of the word can be shortened.

Abstract: Techniques are described for providing relevant information to users (e.g., information that is at least potentially of interest to the users). Relevant information for a user may be automatically determined based on a determined context of the user and/or on a request for that information from the user. For example, voice-based information may be obtained from a user in one or more ways, and then analyzed to identify requests or other indications of information of interest and/or to otherwise determine a context of the user that corresponds to potential information of interest. Relevant information for a user may be provided to the user in various ways, such as via a voice-based response during a telephone call and/or via one or more electronic messages sent to the user (e.g., via emails, instant messages, paging messages, SMS or other text messages, etc.).

Abstract: There is provided a system and method of call handling comprising a first communications device having an acceptor of call purpose from a first party for a call, a communications channel including a conveyor of call purpose and a second communications device coupled to the first communications device via the communications channel and having a presenter of call purpose to a second party.

Abstract: A system for permitting communications with a group of persons living at a set of known street addresses that has a server subsystem having a computer readable memory that has the set of known street addresses recorded thereon and that is capable of storing a set of messages, each linked to one of the street addresses. A network communications and logic subsystem is capable of permitting a message sending user to send a message, indicating a street address, to the computer readable memory. Also, the server subsystem further has the capability to relay the message on to a receiving endpoint.

Abstract: A method includes developing a call profile for a call that has been identified for intercept treatment, the call comprising a call from a caller to a disconnected listing. The developing comprises accessing one or more listing characteristics for the disconnected listing independently of the caller. The method further includes selecting a targeted advertisement for the caller based at least in part on the call profile. Additionally, the method includes reporting to the caller regarding the disconnected listing, the reporting comprising presenting the targeted advertisement to the caller.

Abstract: Embodiments of the invention provide systems and methods for handling a communication, for example to provide a forwarding service. According to one embodiment, handling a communication can comprise receiving and storing one or more forwarding instructions, intercepting a message from a first user to a second user at a first address, applying one or more stored forwarding instructions to the message to determine at least one second address, and forwarding the message to the second user at the second address. In some cases, the at least one second address can comprise a plurality of addresses. Additionally or alternatively, the first address can be on a first communication channel and the second address can be on a second communication channel. The message can comprise a voice call, an email, a Short Message Service (SMS) message, a Multimedia Messaging Service (MMS) message, an Instant Message (IM), or another type of message.

Abstract: Enhanced message notification is provided by an enhanced notification function element and a subscriber preference profile database. The enhanced notification function element queries the subscriber preference profile database to obtain subscriber communication terminal capabilities information, which it uses to select a message notification technology. The enhanced notification function element may then format an enhanced notification that is delivered to a communication terminal through a delivery system architecture appropriate for the selected message notification technology. The enhanced notification may contain: a message type indicator; an identifier of the party leaving the message; a date and time that the message was deposited; multimedia objects; and other enhanced information. The enhanced notification function element may also query a terminal roaming status database in order to determine if the enhanced message should be sent when the terminal is roaming.

Abstract: A system for developing, deploying and maintaining a voice application over a communications network to one or more recipients has a voice application server connected to a data network for storing and serving voice applications, a network communications server connected to the data network and to the communications network for routing the voice applications to their intended recipients, a computer station connected to the data network having control access to at least the voice application server, and a software application running on the computer station for creating applications and managing their states. The system is characterized in that a developer operating the software application from the computer station creates voice applications through object modeling and linking, stores them for deployment in the application server, and manages deployment and state of deployed applications including scheduled deployment and repeat deployments in terms of intended recipients.

Abstract: Methods and systems for operating a communication module is disclosed. Generally, a fingerprint authentication device coupled with a communication module biometrically authenticates a user. The communication module sends an indication that the communication module is active for the user to receive a message based on the biometric authentication of the user. The communication module receives a message for the user that has been routed to the communication module based on the indication that the communication module is active for the user to receive a message.

Abstract: A voicemail header is modified to provide caller ID information in connection with the delivery of voice mail. The header may include an audible alert signal as is used in call waiting to alert a caller ID box in the customer's premises that caller ID information follows. The caller ID information is then delivered as FSK signaling information for display on the caller ID display.

Abstract: The present invention provides privacy measures in instant messaging systems. A method in accordance with an embodiment of the present invention includes: setting a time-out value for a message; sending the message to a receiving user; and displaying the message to the receiving user only for a time period equal to the time-out value. In another embodiment, a stealth delivery mode is provided in which an IM message is displayed to the receiving user only if the receiving user has approved the display of the IM message. In a further embodiment, a predetermined number of elements received prior to a current IM message are displayed in the conversation pane of an IM client, based on a threshold value.

Abstract: A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught by a script of an IVR system at any time during a call. Second, the illustrative embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions response to a stream-related event without halting or interfering with other tasks of the IVR script.

Abstract: A system and method for creating and distributing messages including dynamic content is provided. In one form, an entity provides a plurality of content segments for use in building a dynamic message. The entity also provides a listing of end users to receive a message and information associated with the user, such as demographic or prior purchasing information. In an alternate form, the service connects to the user in a communication session and collects information from the user directly. The service then uses this information, whether provided by the entity or the end user, as the basis for selection of various content segments which will make up a dynamic message for presentation to the user.

Abstract: A coalescence voice mail service provider enables a user to access all of the user's voice mail systems implemented within the various telecommunications systems the user has accounts with. Using any one of the telecommunications devices of the user, the user accesses voice mail from any one or more of the user's cell phone, home phone, work phone, PDA, home computer and work computer. A voice mail broker communicates with each of these different voice mail systems to collect voice mail messages and send messaging for manipulating such voice mail messages to and from each of the telecommunications systems. Such a system provides the user with a single interface for accessing the user's diverse voice mail systems.

Abstract: An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved. After a given or specified period of time, the acknowledgement flag is checked to see if the message was retrieved. If the message was retrieved, the message will not be escalated. If the message was not retrieved, the message will be sent to the next message recipient on an escalation list.

Abstract: In one embodiment, a network element of the wireless communication system receives a request from a scheduling party. The request is for scheduling message delivery to a destination party. Message delivery parameters are obtained in response to the request. The message delivery parameters may include a date of delivery and contact information for the destination party. The message to be delivered is also obtained. The obtained message is then sent to the destination party as set forth by the obtained message delivery parameters.

Abstract: A device and method are provided which preferably establish cross-modal communications and allow telephony users and text-based users, such as Instant Messaging (IM) users, to communicate with each other. The device may include a processor that receives a text message preferably comprising a query, a keyword, and one or more responses to the query. The processor preferably generates a vocabulary containing the one or more responses provided in the text message. The method preferably includes receiving a text message comprising a query, a keyword, and one or more responses to the query. The method may further include converting the text message into an audible message, sending the audible message to a telephony user, receiving an audible response from the telephony user, and generating text from the audible response. The method may further include generating a vocabulary comprising the one or more responses provided in the text message.

Abstract: A voicemail system (100) can include at least one processor (104) and at least one communication interface (102) operatively linked and in communication with the at least one processor (104) that is configured to receive an incoming call. The voicemail system (100) can further include at least one memory (108) operatively linked and in communication with the processor (104), wherein the at least one memory (108) is configured to store a call treatment application (112) that includes at least one rule for determining call handling treatment of the incoming call. A method (400) for operating the voicemail system (100) can include receiving (406) an address message (200) at the voicemail system (100), wherein the address message (200) identifies at least a called party number (206) of the incoming call.

Abstract: A server device receives a request for voicemail information from a user device, retrieves the voicemail information, performs data calls to another server device to obtain information to construct a visual user interface that includes data regarding the voicemail information, constructs the visual user interface using the obtained information, and transmits the constructed visual user interface to the user device.

Abstract: A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring a response scenario according to prioritized combinations of the parameters and for substituting a component for at least one respective open variable within the configured scenario. Finally, a call-response module for transmitting aspects of the component substituted configured scenario, and for recording aspects of the transmitted scenario.

Abstract: Described is a system and method for receiving information for a phone call corresponding to a subscriber, wherein the subscriber is subscribed to at least two services. The information is compared to subscriber information stored in a plurality of subscriber profiles, wherein each profile corresponds to one of the services. The phone call is then handled, when the information matches the subscriber information in one of the profiles, using the service corresponding to the profile.

Abstract: An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface for enabling voice interactive access to at least one running version of the chosen voice application; and a matching service application for determining selection of the advertisement, the voice application version to host the advertisement, and at least one advertisement position in the voice application version for presenting the advertisement.

Abstract: A method, system, and article of manufacture that improves the chance of getting an answer to a broadcast chat by sending the messages in subscribers in periodically delayed groups. If a group of subscribers does not produce enough suitable answers, the present invention will then rebroadcast the inquiry to another group of subscribers. This process will continue until enough suitable answers are received.

Abstract: A method and apparatus for forwarding voicemail is provided. A voicemail server determines that voicemail data stored in a memory device has been classified as urgent, the voicemail data for forwarding to a recipient communication device. Availability data associated with the recipient communication device is processed to determine an availability of the recipient communication device. If the availability data is indicative that the recipient communication device is available for receiving calls, then the voicemail data is provided to the recipient communication device.

Abstract: A system and method for improved client and server communications, more particularly, an improved protocol that may be used for communication between a client and a server, such as in an email environment. Many features are provided for improved communications. An email server may provide the best message body available for an email message, may transfer an entire data object if requested property or properties are not well defined within the data object, may provide progress data for use in tracking download progress, and may send error information for a data object having an error. Email changes may be optimized at an email server component, even if the email changes occurred at another email server component. An email server may maintain a table of changes that occur to folders at an associated data store, and may notify a subscribed email client component of changes that occur in the table.

Abstract: A system for selecting a voice dialog, which may be an advertisement or information message, from a pool of voice dialogs and for causing the selected voice dialog to be utilized by a voice application for presentation to a caller during an automated voice interactive session includes a voice-enabled interaction interface hosting the voice application; and, a sever monitoring the voice-enabled interaction interface for selecting the voice dialog and for serving at least identification and location of the dialog to be presented to the caller via the voice application.

Abstract: A first voicemail notification message corresponding to a voicemail message associated with a voicemail system is received at a mobile device. The first voicemail notification message includes a first voicemail message time expiration value which is stored in memory. If an expiration of the first expiration value occurs prior to a predetermined event (e.g. an earlier saving or deleting of the voicemail message), a voicemail message deletion indication is produced at a user interface. If the voicemail message is saved at the voicemail system after retrieval of the voicemail message, a second voicemail notification message is received. The second voicemail notification message includes a second voicemail message time expiration value which is saved in the memory. If an expiration of the second expiration value occurs prior to another predetermined event, the voicemail message deletion indication is produced at the user interface.

Abstract: The invention relates to a system, method and device for providing information relating to a received communication for a device. For the method, it comprises: while the device is composing an outbound communication, monitoring for receipt of an inbound communication; if the inbound communication is directed to the device, evaluating the inbound communication to determine whether it is related to the outbound communication; and if the inbound communication is related to the outbound communication, providing a message to the device indicating receipt of the inbound communication.

Abstract: To use the supplementary services of a conventional mobile communication service, such as Short Message Service (SMS) and Voice Mail System (VMS) service, there are problems in that an access method to each service must be known and several steps must be undergone. The present invention relates to a method and apparatus for sending voice messages in a mobile communication network and, more particularly, to a method and apparatus that gain access to the service providing page of the wireless Internet in such a way as to input the telephone number of a counterpart and a wireless Internet access key, and send a voice message to the counterpart.

Abstract: The provision of subscriber service features is one of the tasks of exchanges in classic TDM networks. This includes e.g., announcements and interactive responses. According to the prior art, these announcements and interactive responses are either provided by peripheral devices of the exchange which are equipped with the appropriate function or by external announcement and interactive response systems. The latter are provided either in TDM networks with proprietary interfaces or in packet networks with standardized interfaces. The invention solves the problem of providing the service for classic TDM networks by providing that the known packet-based method for controlling an external system for providing announcements and interactive responses is transferred to an exchange located in the classical TDM network.

Abstract: A mobile phone 100 with music reproduction function comprising a reproduction unit 106 that reproduces music data and a ring tone which are recorded in a music data recording medium 105 and a ring tone, a communication unit 108 that detects an incoming call from outside and a control unit 103 that instructs the reproduction unit 106 to perform a fade-out process of reproducing music data and to perform a fade-in process of outputting a ring tone when the communication unit 108 detects an incoming call while the reproduction unit 106 is reproducing music data.

Abstract: A mobile phone use management system which manages use of the mobile phone includes the mobile phone and a signal transmitting device which transmits the signal for controlling the power supply of the mobile phone. The mobile phone having a non-contact IC card function includes a mobile phone including a power unit which executes power supply of the mobile phone, a non-contact IC card unit which can execute wireless communication with an external terminal device, a power supply control unit which executes control of switching the power supply from the power unit between a power supply stopped state and a power suppliable state based on a signal received from the non-contact IC card unit, and a transmitting unit which transmits a signal for controlling the power supply to the power supply control unit when the non-contact IC card unit receives the signal for controlling the power supply from the external terminal device.

Abstract: A method of indexing recordings of contact center communication sessions is described. The method allows for a recording to be indexed with metadata reflecting a time-varying characteristic of one or more of the parties of the communications session, e.g. the mood of a caller, the current location of a caller. The indexing of recordings with such information allows for more granular search of recordings, in order to find particular call conditions. This can be useful from the point of view of education and training of new call center operatives, and for assessment of call center performance.

Abstract: A mobile station has a plurality of modes for processing incoming push-to-talk (PTT) audio communications. A first PTT mode is a “forced audio” mode, in which the mobile station plays PTT audio communications automatically. A second PTT mode is a “polite” mode, in which the mobile station plays PTT audio communications only after acceptance by the user. A “white list” identifies any parties that are allowed to communicate with the mobile station using the first PTT mode. A PTT audio communication from an initiator that is not identified in the white list is processed using the second PTT mode, even if the first PTT mode is requested. In addition, a PTT audio communication may be processed using the second PTT mode if the mobile station's speaker volume level is below a threshold value.

Abstract: A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined based on call histories, address books, and distribution lists of the calling party and the group members of the destination. A weighted score is computed for each group member, and the group members are sorted based on the weighted scores. The sorted list of group members is then presented to the calling party for selection. Based on the calling party's selection the unified messaging system can further process the call.