Abstract: A method and system for automated speech-enabled responses to caller requests for information prompts caller requests for information from a menu that lists options based upon the frequency of requests for information and for automated collection and updating of content based upon the feedback provided by customers. For instance, a task analyzer classifies information requested by caller opening statements with the classifications based on the task the caller intends to accomplish. For a menu that provides information on telephone services, classifications may include instructions on how to use a service, pre-purchase information, identification of the services that the caller subscribes to, the cost of services, post-purchase information and identification of the caller's long distance carrier.

Abstract: A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a first communication device. A call is placed to a second communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a guest PBX when the call is answered which corresponds to a communication line associated with the second communication device. Upon connection to the second communication device, the incoming call is bridged with the call placed to the second communication device.

Abstract: A method and system for automated speech-enabled responses to caller requests for information prompts caller requests for information from a menu that lists options based upon the frequency of requests for information and for automated collection and updating of content based upon the feedback provided by customers. For instance, a task analyzer classifies information requested by caller opening statements with the classifications based on the task the caller intends to accomplish. For a menu that provides information on telephone services, classifications may include instructions on how to use a service, pre-purchase information, identification of the services that the caller subscribes to, the cost of services, post-purchase information and identification of the caller's long distance carrier.

Abstract: Call screening is provided by a call processing method, involving detecting a first call directed to the premises of a service subscriber requesting call processing instructions from a service control point in response to the first call, operating the service control point to instruct the signal switching point to temporarily park the first call at the signal switching point, and controlling the disposition of the first call as a function of a determination as to whether a second call to the service subscriber was answered by a machine or a human being.

Abstract: A method and system for improved detection of analog signals, where the analog signals may be composed of one or more analog frequencies. In the method and system, an analog signal is received. A stream of data samples is created from the analog signal. Based on the stream of data samples, a confidence factor regarding the presence of the one or more analog signals is created. The confidence factor is created based upon a confidence factor calculated for each of the one or more analog frequency signals. The confidence factor calculated for each of the one or more analog frequency signals is calculated utilizing incremental energies associated with each of the one or more analog frequency signals.

Abstract: A telephone answering apparatus for confirming an acoustic command signal includes a controller operatively connected to an acoustic signal detector and to an acoustic signal generator. The controller initiates the transmission of an acoustic response signal to a remote user in response to the detection of an acoustic command signal.

Abstract: A method of the present invention includes an MSC (101) receiving (201) a request for a call. A call routing request indicating that no peripheral device interaction has taken place on the call is forwarded (203) to an HLR or home location register (107). The MSC receives (205) call routing instructions that direct the call to a peripheral device (109). The call is routed (211) to the peripheral device (109). The peripheral device (109) performs (213) a function for the call and routes (215) the call to the MSC. A message requesting call routing instructions and identifying the peripheral device is forwarded (203) to the HLR.

Abstract: A mobile telephone network detects that a caller has dialed a called user's previously assigned network number, and automatically sends the caller a Phone Update command comprising the sequence corresponding to the caller's telephone. The network obtains the correct sequence for that caller's telephone from a mapping of equipment type against menu structure type, and all users have an equipment identifier entry in their profiles. The Phone Update command also includes the called user's new number, and the control unit enters this in the appropriate place of the Add Entry submenu function ready for the user to accept.

Abstract: A system and method are presented for sending a message from one telephone to another by transmission of a short code. A set of message units stored within the receiving telephone is assigned to a set of codes which may be transmitted. The receiving telephone is a code-compatible telephone configured to detect an incoming code and forward the corresponding message unit to an output device associated with the code-compatible telephone. A message unit may comprise an entire message, or a portion of a message, such that multiple message units are combined to form a message. The message units may be alphanumeric or non-alphanumeric. An alphanumeric message unit contains multiple alphanumeric characters, while a non-alphanumeric message unit may contain graphical or auditory information. An alphanumeric or graphic message unit is forwarded to a display screen on the code-compatible telephone if the corresponding code is received. An auditory message unit is instead forwarded to the telephone's loudspeaker.

Abstract: Allowing a selective retrieval of messages based on message characteristics. The message characteristics are originating telephone number, specific caller, originating area code, originating country code, calls within a time period, and calls not resulting in a message. In addition, messages can be searched for a range of telephone numbers, range of area codes, range of country codes.

Abstract: An interactive remote auction bidding system for conducting an auction among participants located at remote locations from the auction site utilizes a data input device for communication over a network to the auction site. The system includes a data processor located at the auction site for generating bid information for communication over the network to the remote locations. A processor located at the auction side monitors the participants' data input devices for sensing participant bids generated by the participants' data input devices. The system further displays visual bid information at the auction site for transmission over the network to the participants and generates audible bid information in support of that visual bid information.

Abstract: An electronic switch in a telephone system provides automatic connection of a subscriber going off-hook to a SN/IP, while at the same time remaining responsive to dialing by the subscriber. The switch also permits access code dialing connection to the SN/IP and provides dial pulse to DTKF conversion over the connection path. Upon request by a off-hook subscriber connected to the SN/IP by the switch, the SN/IP can perform dialing or invoke other call features which will be processed by the switch as if requested by the off-hook subscriber.

Abstract: A method of transmitting one or more audio file attachments in an electronic message from a telephone including the steps of dialing into a predetermined telephone number, sending one or more DTMF signals on the touch-tone telephone corresponding to a preselected email address wherein the one or more DTMF signals is associated with a predetermined alphanumeric character, assembling a string of alphanumeric characters by repeating the DTMF signal entry until the preselected email address has been completed, recording an audio voice message over the touch-tone telephone, converting the audio voice message into a digital audio file, attaching the digital audio file to an electronic message directed to the preselected email address, and transmitting the electronic message to the preselected email address.

Abstract: A technique for preventing voice announcements in a group call is provided. A VM tone begins a voice announcement of a voice mail system. Parties that cause the VM tone to be transmitted are not added to the group call. This approach guarantees that no voice announcements will be added to the group call. With this approach, all subscribers are allowed to use voice mail systems, but the subscribers currently forwarding messages to voice mail will not be connected to group calls.

Abstract: A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the information content of a web page from text to speech (voice signals), signals the hyperlink selections of a web page in an audio manner, and allows selection of the hyperlinks through the use of DTMF signals generated from a telephone keypad. Upon receiving a DTMF signal corresponding to a hyperlink, the corresponding web page is fetched and again delivered to the user via one of the available delivery methods such as voice, fax-on-demand, electronic mail, or regular mail.

Abstract: A telephone answering apparatus for detecting the source of a telephone tone signal includes a signal detector for detecting the telephone tone signal, a memory storage device for storing a message, and a controller for stopping playback of the message in response to the telephone tone signal wherein the controller determines whether the telephone tone signal is present while playback of the message is stopped. A timer is operatively connected to the signal detector to designate a period of time for the signal detector to detect for the presence of the telephone tone signal while playback of the message is stopped.

Abstract: To provide a voice information service system wherein designation of the desired item of the voice information can be easily performed even with a cordless telephone by manipulating one or two specific telephone keys, the voice information service system comprises; a DTMF input timing detector (4) for detecting input timing of a specific DTMF (Dual Tone Multi-Frequency) code entered by the user, and calculating an effective passage time necessary for reproducing the voice information from a head until the specific DTMF code is entered, and an information number setting section (3) for determining an alternative information number of voice information to be reproduced next, according to the effective passage time, information number of the voice information actually served and a kind of the specific DTMF code.

Abstract: A method and system in a network telephony system for transporting audio signals with lower delay when DTMF is not present. The method of transporting audio signals determines whether DTMF signals are included in the audio signal, or are likely to be transported according to the called or calling parties. A delay is imposed in the audio when DTMF signals are sensed or determined to be present as indicated by the calling party, the destination telephone number, the called party, and various other indicators. A timer may be used to trigger a reduction and elimination in the audio delay after an initial period in the call for calls in which DTMF signaling is used for an initial period of the call. The timer may also trigger the reduction and elimination in the audio delay when no DTMF signals have been received after a period of time. The system uses a DTMF detector to sense DTMF signals in the audio signal and to signal the delay generator to impose a delay in the audio stream.

Abstract: A telephone messaging system is provided that includes a telephonic component, a computer, and an interface between the telephonic component and the computer. The telephonic component receives and processes messaging requests from a remote unit. The computer stores messages and provides message information to the telephonic component in response to the messaging requests. The interface allows the computer to operate at a faster speed than the telephonic component. The computer contains a fast memory and a primary storage device for storing message data. The telephone messaging system is accessed by first storing a message in memory, then providing an n-word title for the message, each word being k-characters. Then a number of topic terms are created to identify the message by combining the n words from the title in two-word combinations without concern as to the order of each of the n topic words in the q topic terms. Messages stored in the system can then be accessed by the topic terms.

Abstract: An automated system places telephone calls to speech-based information systems, and interacts with the systems to retrieve information therefrom. The system employs a calling computer which uses speech recognition software to recognize the verbal messages generated by the information systems. A first embodiment of the present invention is designed specifically for calling bank information systems to verify accounts, checking transactions drawn on accounts, etc. This embodiment includes a bank database which contains all of the pertinent information necessary to navigate each of a plurality of bank's information systems through entry of appropriate DTMF tones. A second embodiment of the invention is employed for checking the status of lists of telephone numbers to determine whether the numbers have been changed or disconnected.

Abstract: A system is described in which call processing considers unique information about the call to better serve the caller and/or to enable the called party to more efficiently handle the call. In one embodiment, the unique information considered by the call processor is information indicator digits, which may indicate to the called party whether to accept the call before the voice portion of the call is initiated.

Abstract: A personal computer is typically equipped with a modem that enables the user to dial through the Public Telephone Switched Network (PTSN) to access an Interactive Voice Response system. Once connected to the Interactive Voice Response System, the present system for providing personal computer access to an interactive voice response system uses the touch-tone generation capability of the personal computer to implement a predefined script to navigate through the Interactive Voice Response System. The navigation path is defined by the selections provided by the Interactive Voice Response System to enable a user to reach a computer interaction site that represents one of the back-end selections served by the Interactive Voice Response System. Thus, once the Interactive Voice Response System is traversed, the user can interact with the computer to perform the desired tasks.