Abstract: In general, the subject matter described in the specification can be embodied in methods, systems and program products for an improved review system with location-verified reviews. The system verifies a user's location using one or more available sources, such as geographic location by global positioning system (GPS), cellular localization systems, or wireless local area network (WLAN). The user confirms the business or attraction at the current geographic location that the user would like to review. The system then accepts a review of the business or attraction at the current geographic location. The review is indexed for retrieval. Preferably, the system includes a delay before indexing a review, wherein the management of the business or attraction is notified of the review so that it can respond to any complaints in the review before it is made available for retrieval.

Abstract: A method, computer system, and a computer program product for relevancy-based document quality assessment is provided. The present invention may include computing a document quality score based on at least one container relevancy score determined based on at least one domain link to a domain knowledge base.

Abstract: Provided is a method and system for building a user confidence. A user confidence building method of a computer apparatus including at least one processor may include storing a confidence assigned to each of users; monitoring an activity of each of the users in a service; adjusting a confidence of a first user based on an incoming edge of the first user that is formed by an activity of a second user for the first user; and propagating the adjusted confidence of the first user based on an outgoing edge of the first user in response to adjusting the confidence of the first user.

Abstract: Embodiments provide a computer-executable method, computer system and non-transitory computer-readable medium for programmatically analyzing a consumer review. The method includes programmatically accessing, via a network device, one or more consumer reviews for a commercial entity or a commercial object. The method also includes executing a consumer review processing engine to programmatically identify an attribute descriptor in the one or more consumer reviews, and executing the consumer review processing engine to programmatically generate a sentiment score associated with the one or more consumer reviews. The method further includes storing, on a non-transitory computer-readable storage device, the attribute descriptor and the sentiment score in association with the commercial entity or the commercial object.

Abstract: A group forming unit acquires position information of a subject that is a user or a terminal device, and forms a group including a plurality of subjects on the basis of time series data of the position information pertaining to the plurality of subjects. A point calculator calculates, on the basis of the time series data of the position information, a characteristic action amount indicating the degree of being matched with a predetermined action pattern in which influence of a subject in the group is high, for each of the plurality of subjects included in the group formed in the group forming unit, and calculates a point for each of the subjects on the basis of the characteristic action amount. An item selector selects an item to be presented to the group such that a subject having a high point calculated in the point calculator is prioritized.

Abstract: A device monitors a communication between a user associated with a user device and a service representative associated with a service representative device, and causes a natural language processing model to perform a natural language processing analysis of a user input of the communication to identify a topic associated with the communication. The device determines a first score associated with the topic, and determines a second score associated with enabling the communication, where the first score and second score indicate a service performance score of an entity. The device causes a sentiment analysis model to perform a sentiment analysis of the communication to determine a sentiment score indicating a level of satisfaction the user has relative to the topic. The device updates a transaction protocol associated with the topic based on the service performance score, and/or updates a communication processing protocol associated with the communication based on the sentiment score.

Abstract: A method of presenting electronic media assets may include retrieving metadata for a plurality of electronic media assets over a computer network, determining if one or more media assets is a transactional media asset, adding the transactional media assets to a media asset list, determining if one or more media assets is a subscription media asset, adding the subscription media assets to the media asset list, determining if one or more media assets is a live event media asset, adding the live event media assets to the media asset list, determining if one or more media assets is a current linear media asset, adding the current linear media assets to the media asset list, determining if one or more media assets is a future linear media asset adding the future linear media assets to the media asset list, and presenting the media title list to the consumer.

Abstract: In one embodiment, a method includes determining a first geographic location of a client computer of a first user, receiving one or more first meet-up preferences from the first user, and identifying a second user based on one or more notification rules and the first meet-up preferences. The second user may be associated with one or more second meet-up preferences. After sending a first notification to the client computer of the first user and a second notification to the client computer of the second user based on the first meet-up preferences and the second meet-up preferences, the method further includes receiving a first opt-in response from the first user, receiving a second opt-in response from the second user, and sending a first meet-up confirmation to the first user and a second meet-up confirmation to the second user.

Abstract: Embodiments provide techniques, including systems and methods, for identifying and matching requestors and providers. For example, embodiments can display an identification pattern that is unique for a matched requestor and provider to allow the providers and requestors to quickly, easily, and accurately validate one another's identities prior to a service being provided. In some embodiments, the identification element may be presented on a provider communication device to clearly display graphics associated with an identification element to all requestors in an area so that the requestors may easily identify a matched provider.

Abstract: A method, system and/or computer program product predicts viewing activity of a new posting to an activity stream. A first computer transmits a new posting to an activity stream in a second computer, where the new posting is available to a potential viewer set. Based on identified viewer information about one or more members of the potential viewer set, a prediction is made of viewing activity of the new posting by the potential viewer set. This predicted viewing activity is based on identified viewer information about members of the potential viewer set, and describes a predicted likelihood of the potential viewer set viewing the new posting. The derived predicted viewing activity of the new posting by the potential viewer set is then presented at the first computer.

Abstract: An approach is described for sorting and displaying documents according to sentiment level in an online community. An associated method may include selecting a review topic in an online community and identifying a plurality of documents contributed for the review topic. The plurality of documents may include at least one of a product review submission, a marketing survey submission, a social network activity stream post, a discussion forum post, a weblog post, and an audiovisual sample. The method further may include obtaining sentiment data associated with each of the plurality of documents developing a sentiment model based on the obtained sentiment data. Additionally, the method may include organizing and presenting the plurality of documents in an online community interface based on the sentiment model.

Abstract: Systems, methods, and computer-readable media are provided to assist a user to identify one or more businesses of interest. Individual selections of businesses by end users to retain information corresponding to the businesses may be facilitated. Collections of business information may be retained in a repository. Each end user may be classified into a set of categories based on attributes. A first end user may be matched to a first category. A first set of collection information associated with a first set of end users that correspond to the first category and the first location may be identified. A recommendation for the first end user may be determined based on the first set of collection information, the first category, and the first location.

Abstract: A device monitors a communication between a user associated with a user device and a service representative associated with a service representative device, and causes a natural language processing model to perform a natural language processing analysis of a user input of the communication to identify a topic associated with the communication. The device determines a first score associated with the topic, and determines a second score associated with enabling the communication, where the first score and second score indicate a service performance score of an entity. The device causes a sentiment analysis model to perform a sentiment analysis of the communication to determine a sentiment score indicating a level of satisfaction the user has relative to the topic. The device updates a transaction protocol associated with the topic based on the service performance score, and/or updates a communication processing protocol associated with the communication based on the sentiment score.

Abstract: Controlling or limiting visibility into particular metadata associated with the transfer of media content from a source device or system to a receiving device or system.

Abstract: A device for locating words and/or phrases in a requirement statement that cause confusion can include one or more memory devices including data defining words and/or phrases and corresponding, respective deductions for each of the words and/or phrases and processing circuitry to: receive the requirement statement that specifies requirements for a product or service, determine a count of each of the words and/or phrases that are in the requirement statement and the one or more memory devices and a location of the words and/or phrases in the requirement statement, determine a score for the requirement statement based on a maximum allowable score in the one or more memory devices, the determined count, and the deductions, and generate a report indicating the score and the location of the words and/or phrases that reduced the maximum allowable score, the score indicating the quality of the requirement document.

Abstract: The invention relates to a computer implemented system and method for compiling real-time user emotion data in connection with an event as the event is taking place, then aligning targeted communications based on that data. The method may comprise the steps of: providing a user interface for a personal computing device enabling a user to publish statements and provide real-time responses to an event, wherein the user interface receives real-time responses from the user as unstructured text or a selected response; receiving the user's real-time responses; recording response content, response timing, bio data and a user location for the user's real-time responses; compiling the user's real time responses with responses from other users in a group to generate aggregated response data; distributing the aggregated response data to the group; generating real-time emotion data for the user, and sending a targeted communication to the user based on the real-time emotion data.

Abstract: The global proliferation of high speed communication networks has created unprecedented opportunities for geographically distributed resource identification, evaluation, selection, and allocation. However, while the opportunities exist and continue to grow, the realization of those opportunities has fallen behind. A dynamic resource assessment system helps to solve the enormous technical challenges of finding the resources, evaluating the resources, and determining how to allocate the resources to achieve the highest likelihood of successfully completing the task.

Abstract: A device monitors a communication between a user associated with a user device and a service representative associated with a service representative device, and causes a natural language processing model to perform a natural language processing analysis of a user input of the communication to identify a topic associated with the communication. The device determines a first score associated with the topic, and determines a second score associated with enabling the communication, where the first score and second score indicate a service performance score of an entity. The device causes a sentiment analysis model to perform a sentiment analysis of the communication to determine a sentiment score indicating a level of satisfaction the user has relative to the topic. The device updates a transaction protocol associated with the topic based on the service performance score, and/or updates a communication processing protocol associated with the communication based on the sentiment score.

Abstract: Mathematical technologies for recommending content to a user based on a user's preferences are disclosed. Embodiments of these technologies can generate a probabilistic representation of a data set, and then adjust the probabilistic representation to reflect a user-specific weighting scheme. The user preference-adjusted representation of the data set can be used to recommend content to the user.

Abstract: Online browsing behavior is used to predict the intent of online users dynamically. The category of online user is predicted and the prediction can be used to provide assistance to the user, if required. Such prediction is based on a combination of a Naïve's Bayes classifier and a Markov model.

Abstract: Technology is described for providing assessments of resource deployments in a computing service environment. A group of related resources may be identified in a computing service environment. The group of related resources may be associated with a single customer. A rating for the group of related resources may be determined based in part on design characteristics of the group of related resources and runtime behavior of the group of related resources. A resource configuration recommendation may be provided based on the rating. The resource configuration recommendation may include alternative resource configurations to improve the rating for the group of related resources.

Abstract: Provided herein are systems, methods and computer readable media for assigning, calculating or determining a provider quality score. An example method comprises capturing metric information from a web source, the metric information indicative of a product, service, or experience performance of a provider. For example each of a number of reviews and the total number of reviews may be captured. The method may further comprise assigning a provider quality score.

Abstract: A system for a driver jukebox on a driver device includes a music server system interface, a ride server system, a playlist determiner, a ride started determiner, and a music player. The music server system interface is for providing a driver credential to a music server system. The ride server system interface is for receiving a rider music preference from a rider device. The playlist determiner is for determining a playlist based at least in part on the rider music preference. The ride started determiner is for determining that a ride for the rider has started. The music server system interface for indicating to play the playlist.

Abstract: A system and method are provided for generating and transmitting push notifications in connection with a transport service. Push notification triggers can be configured by a user via an application-based user interface corresponding to an application specific to the transport service. A user profile associated with the user can be accessed to detect one or more preconfigured push notification triggers, and thereafter transport service activity can be dynamically monitored for trigger events. Such trigger events can cause the system to generate and transmit push notifications to the user's mobile device.

Abstract: The generation of an online reputation report for an individual is disclosed. First, an online reputation assessment is performed for an individual. Then, a report is generated. The report includes an individualized recommendation based on the online reputation assessment. The recommendation can be directed to the individual and can also be directed to an entity other than the individual.

Abstract: An online reputation assessment of an individual is performed. A reputation score is determined based on the performed online reputation assessment. The reputation score is provided as output. In some cases, the reputation score is provided to an entity that is not the individual, for example, based on the receipt of an authorization from the individual to disclose the score to the entity.

Abstract: A system, method and program product are provided for implementing a credibility vouching system (CVS). A CVS is disclosed that includes: credibility vouching system (CVS), comprising: a data aggregation system interface that provides a communication pathway for receiving event metadata (EM) records from a data aggregation system; a service provider interface and inquiry system that provides a communication pathway with a plurality of third party service providers to facilitate identification of a set of candidate nodes potentially responsible for a submitted EM record in the data aggregation system; a vouching request routing system for generating a vouching request and tasking at least one third party service provider to forward the vouching request to the set of candidate nodes; and a credibility scoring system that generates a credibility score for the submitted EM record based on a set of vouching responses received from the set of candidate nodes.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for memory analytics are disclosed. In one aspect, a method includes receiving input that requests a particular number of data items that are highest ranking in the data storage system based on a characteristic. The method includes accessing sets of data items to use in satisfying the request by selecting, from each of the independent data partitions, a set of data items that includes less than the particular number of data items that are highest ranking in the respective independent data partition based on the characteristic. The method includes comparing the sets of data items accessed from the plurality of independent data partitions. The method includes selecting the particular number of data items that are ranked highest based on the characteristic. The method includes providing, for output, the selected particular number of data items.

Abstract: A method of presenting electronic media assets may include retrieving metadata for a plurality of electronic media assets over a computer network, determining if one or more media assets is a transactional media asset, adding the transactional media assets to a media asset list, determining if one or more media assets is a subscription media asset, adding the subscription media assets to the media asset list, determining if one or more media assets is a live event media asset, adding the live event media assets to the media asset list, determining if one or more media assets is a current linear media asset, adding the current linear media assets to the media asset list, determining if one or more media assets is a future linear media asset adding the future linear media assets to the media asset list, and presenting the media title list to the consumer.

Abstract: Media content may be recommended based on feedback weightings. Input data describing the presentation of a media content items in association with content management accounts may be represented as data points. Each data point may identify feedback data for a media content item previously recommended for presentation in association with a content management account. The feedback data may identify a viewer reaction to the recommended media content item. A weighting factor based on the feedback data for the media content item presented in association with the content management account may be applied to produce a recommendation.

Abstract: An application programming interface (API) exploration data structure is used in presenting an API composite to a first entity. A query associated with a topic is received from the first entity. A portion of the data structure is accessed. The accessed portion includes nodes that represent entities, nodes that represent APIs, and edges that represent relationships between nodes. A similarity score is calculated for each entity using a comparison to the first entity. Each similarity score is then compared to a threshold. A first network including each entity that has a similarity score above the threshold is generated. An API group including each API that has a relationship with the first network is generated. The API composite is identified based on the topic. As identified, the API composite includes an API of the related API group. The API composite is presented to the first entity.

Abstract: In general, the subject matter described in the specification can be embodied in methods, systems and program products for an improved review system with location-verified reviews. The system verifies a user's location using one or more available sources, such as geographic location by global positioning system (GPS), cellular localization systems, or wireless local area network (WLAN). The user confirms the business or attraction at the current geographic location that the user would like to review. The system then accepts a review of the business or attraction at the current geographic location. The review is indexed for retrieval. Preferably, the system includes a delay before indexing a review, wherein the management of the business or attraction is notified of the review so that it can respond to any complaints in the review before it is made available for retrieval.

Abstract: Reconciling detailed transaction feedback by detecting a rating of a transaction, where the rating indicates a negative experience, mining the sentiment of words in feedback text that is included with or as part of the rating to detect whether the words indicate positive sentiment or negative sentiment, responsive to determining that the words in the feedback text indicate that the feedback text connotes a positive sentiment, adjusting the rating of the transaction. The mining may include testing words in the feedback text to detect whether the words indicate positive sentiment or negative sentiment by calculating a sentiment score.

Abstract: Methods and arrangements for identifying related data in different data sets to assist in searching the data sets. A first data asset and a second data asset are accessed. Common entities are identified between the first and second data assets. A score is determined for the relationship between the first and second data assets, based on the identified common entities. One or more relationship contexts are determined for the relationship between the first and second data assets, and the relationship score and one or more relationship contexts are used to join at least a portion of each of the first and second data assets as a basis for subsequent searching. Other variants and embodiments are broadly contemplated herein.

Abstract: A method for routing a vehicle for hire includes receiving a request to pick up a passenger at a predetermined time. Information indicating a first location of the passenger is received. The vehicle is routed to the first location at the calculated dispatch time. Information indicating a second location of the passenger is received. It is determined whether the second location jeopardized a timely pickup. The vehicle is rerouted to the second location when it is determined that the second location does not jeopardize the timely pickup. A notification is sent to the passenger warning that the second present location jeopardizes the timely pickup and the passenger is provided with directions on how to move to a location that does not jeopardize the timely pickup when it is determined that the second location of the passenger does jeopardize the timely pickup.

Abstract: A system and method for evaluating claims from sources to update database records. A trust score is developed for each source. If a source submits a claim, the trust score for that source and the value of the claim are evaluated against prior conflicting claims. If the current claim is deemed the most likely, then it is adopted as provisional “truth”. If not, the current claim is rejected.

Abstract: A computer-implemented method, system, and/or computer program product improves a functionality of a computing device by optimizing improvements to an application running on the computing device. Defects in an application identified by user reviews are prioritized by one or more processors to create a representational model of user reviews. A rating improvement to the application caused by changing the application to resolve complaints represented by top-k negative review representations that are clustered within the predetermined distance from the defect representation is predicted by the processor(s).

Abstract: A system includes a location tracking services server (LTSS) in communication with a location owner device. A tracking packet is sent from the location owner device to the LTSS. The tracking packet includes a unique transaction identifier that uniquely identifies the tracking packet as being associated with a transaction between the location owner and a location consumer. The LTSS sends to the location owner device a link that points to the tracking packet. The location owner device uses the link to send to the LTSS information (e.g., a GPS ID) that uniquely identifies a device associated with a location provider selected to fulfill the transaction. This information is used to update the tracking packet. The LTSS provides access for a temporary period defined by the tracking packet to location data that enables the location consumer device to display the geographical location of the device associated with the selected location provider.

Abstract: A system includes a location tracking services server (LTSS) in communication with a location owner device. A tracking packet is sent from the location owner device to the LTSS. The tracking packet includes a unique transaction identifier that uniquely identifies the tracking packet as being associated with a transaction between the location owner and a location consumer. The LTSS sends to the location owner device a link that points to the tracking packet. The location owner device uses the link to send to the LTSS information (e.g., a GPS ID) that uniquely identifies a device associated with a location provider selected to fulfill the transaction. This information is used to update the tracking packet. The LTSS provides access for a temporary period defined by the tracking packet to location data that enables the location consumer device to display the geographical location of the device associated with the selected location provider.

Abstract: Determining a video audience is disclosed, including: identifying a set of videos based at least in part on a received criterion; querying a video database to retrieve engagements associated with each of at least a subset of the set of videos; identifying a set of audience members associated with the engagements associated with each of the at least subset of the set of videos; and querying a user database to gather events associated with each of at least a subset of the set of audience members.

Abstract: A method, system and/or computer program product predicts viewing activity of a new posting to an activity stream. A first computer transmits a new posting to an activity stream in a second computer, where the new posting is available to a potential viewer set. Based on identified viewer information about one or more members of the potential viewer set, a prediction is made of viewing activity of the new posting by the potential viewer set. This predicted viewing activity is based on identified viewer information about members of the potential viewer set, and describes a predicted likelihood of the potential viewer set viewing the new posting. The derived predicted viewing activity of the new posting by the potential viewer set is then presented at the first computer.

Abstract: Electronic transaction data sets are processed for a multitude of disparate transactions using a plurality of autonomous payment networks. A software-programmed computer circuit receives and processes electronic transaction data to identify and use electronic ID data to retrieve stored profile data. The computer circuit then uses the retrieved profile data to select one of a plurality of payment networks available to each of a buyer and seller involved in the transaction. Electronic payment is carried out using the selected payment networks.

Abstract: A method, system and/or computer program product predicts viewing activity of a new posting to an activity stream. A first computer transmits a new posting to an activity stream in a second computer, where the new posting is available to a potential viewer set. Based on identified viewer information about one or more members of the potential viewer set, a prediction is made of viewing activity of the new posting by the potential viewer set. This predicted viewing activity is based on identified viewer information about members of the potential viewer set, and describes a predicted likelihood of the potential viewer set viewing the new posting. The derived predicted viewing activity of the new posting by the potential viewer set is then presented at the first computer.

Abstract: A system may receive a request for comments associated with a particular document, identify a comment associated with the particular document, generate an objective score for the comment that is independent of a user associated with the request, identify the user associated with the request, generate a subjective score for the comment based on parameters associated with the identified user, generate a combined score for the comment by combining the objective score and the subjective score, and provide the comment, ranked based on the combined score, to the user for presentation with the particular document.

Abstract: A system for a driver jukebox on a driver device includes a music server system interface, a ride server system, a playlist determiner, a ride started determiner, and a music player. The music server system interface is for providing a driver credential to a music server system. The ride server system interface is for receiving a rider music preference from a rider device. The playlist determiner is for determining a playlist based at least in part on the rider music preference. The ride started determiner is for determining that a ride for the rider has started. The music server system interface for indicating to play the playlist.

Abstract: A system for viewing on-demand content includes a user receiving device and a local head end in communication with the receiving device that communicates metadata and material identifiers for on-demand content. Each on-demand content is associated with one of the material identifiers. The user receiving device stores the metadata and the material identifiers for the on-demand content. The local head end receives content. Each content is associated with one of the material identifiers. The user receiving device communicates a request for on-demand content data signal to the local head end. The local head end communicates a manifest comprising material identifiers for content stored at the head end. The user receiving device, after receiving the manifest, displays metadata from the memory of the user receiving device corresponding to the material identifiers.

Abstract: Embodiments provide a computer-executable method, computer system and non-transitory computer-readable medium for programmatically analyzing a consumer review. The method includes programmatically accessing, via a network device, one or more consumer reviews for a commercial entity or a commercial object. The method also includes executing a consumer review processing engine to programmatically identify an attribute descriptor in the one or more consumer reviews, and executing the consumer review processing engine to programmatically generate a sentiment score associated with the one or more consumer reviews. The method further includes storing, on a non-transitory computer-readable storage device, the attribute descriptor and the sentiment score in association with the commercial entity or the commercial object.

Abstract: A method is provided to display on an electronic device, prioritized reviews of content items offered in an online storefront; contact information associated the device includes social affinity information; contacts of the user of the device are matched to reviews of the content item within a content item database associated with the online storefront; social affinity between reviewers, who have a match user contacts, and the user of the device is used to prioritize the reviews; reviews are displayed on the electronic device UI with an indication of their priority based upon social affinity between the reviewer and the user of the device.

Abstract: Disclosed is a method for displaying information, including: receiving and storing a manner for acquiring user assessment information of a product; when published information of the product is exhibited, after a mouse hover event is detected, acquiring the user assessment information of the product according to manner for acquiring the user assessment information of the product; and displaying the user assessment information of the product. The disclosure further provides a system for displaying information and computer readable medium. By means of the present disclosure, the click-through rate and conversion rate of the published information can be improved.

Abstract: In one embodiment, a system and method is illustrated including receiving a feedback request identifying a particular user, retrieving a feedback entry in response to the feedback request, the feedback entry containing a first term, building a scoring model based, in part, upon a term frequency count denoting a frequency with which the first term appears in a searchable data structure, mapping the first term to a graphical illustration based upon a second term associated with the graphical illustration such that the graphical illustration may be used to represent the second term, and generating a feedback page containing the first term and the graphical illustration. The method may include assigning a value to the first term so as to identify the first term, assigning the first term to the searchable data structure, and extracting the first term from the searchable data structure based, in part, upon an extraction rule.