Abstract: Evaluation of a business case based on the cost of poor process opportunities. In at least some embodiments, an evaluation of a cost of poor process opportunity (COPPO) in an “as-is” process can include calculating a cost per step for each of the plurality of steps or tasks in an activity. COPPO can be determined based in part on whether each step or task in a process or activity is a non-value-add step, and also based in part on a cost of poor quality (COPQ) target percentage. In some embodiments a total cost of poor business process relative to a total cost for each of the plurality of steps can be displayed for a user. The COPPO evaluation can further be used to facilitate the evaluation of a business case for a “to-be” process.

Abstract: Sensors are deployed within a for-hire vehicle (taxi, limousine, or shuttles, for example) to measure changes in the environment of the for-hire vehicle. The sensors transmit data to a computing system that processes the data to determine the severity of the change in the environment. The aggregate of the severity of the data is used to determine if remedial action should be taken against the driver or owner/operator of the for-hire vehicle. Remedial action may include issuing a citation, fining the driver, or disabling a meter located within the for-hire vehicle. In some embodiments, venues (hotels, airports, nightclubs, or entertainment venues, for example) may restrict the ability of for-hire vehicles to pick up passengers where the aggregate of the severity of the data indicates the drivers may be engaging in careless, reckless or overly negligent driving behavior.

Abstract: A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.

Abstract: A sparse data system is provided for verifying operational compliance of a plurality of environmental systems. To reduce operational costs to a minimum, the quantity of data transmitted is minimized and the data is only transmitted at certain times. If systems are compliant, then information is preferably not sent. If systems are non-compliant, then notices are sent to parties of interest at effectively the same time as the noncompliance occurs. Subsequent alarm detection level may also be sent after detection of an operational threshold to provide notice for continued ongoing or severe noncompliance.

Abstract: Techniques are described for facilitating interactions between task requesters who have tasks available to be performed and task performer users who are available to perform tasks, such as interactions that enable improvement of unsatisfactory task performance results from human task performer users. In some situations, after a task performer user has generated initial results from performance of a task supplied by a task requester, the task requester indicates that the initial results are only partially satisfactory (e.g., only partially satisfy one or more criteria for the task performance results), and may result in only a partial payment rather than a full payment amount associated with fully satisfactory performance of the task. The task requester may also supply information to provide one or more opportunities to the task performer user to supply additional improved supplemental results (e.g., so as to receive the full payment amount).

Abstract: A system for improving site operations by detecting abnormalities includes a first sensor abnormality detector connected to a first sensor and configured to learn a first normal behavior sequence, a second sensor abnormality detector connected to a second sensor and configured to learn a second normal behavior sequence, an abnormality correlation server configured to receive abnormally scored first sensor data and abnormally scored second sensor data, the abnormality correlation server further configured to correlate the received abnormally scored first sensor data and abnormally scored second sensor data sensed at the same time by the first and second sensors and determine an abnormal event; and an abnormality report generator configured to generate an abnormality report based on the correlated the received abnormally scored first sensor data and abnormally scored second sensor data.

Abstract: A method is provided for implementing collaborative information management. Information collaboration entities are authorized to allow a plurality of entity members thereof access, to a collaborative information data structure. Each information collaboration entity is a different business entity than each other information collaboration entity. An entity member of each information collaboration entity is authorized to maintain business process information associated therewith in the collaborative information data structure. The business process information of each information collaboration entity is generated through a business process thereof. The business process information of each information collaboration entity is useful as quality control information for a manufactured product of a particular information collaboration entity.

Abstract: Systems and methods for evaluating a worker in performing crowd sourced tasks and providing in-task training are disclosed. In one aspect, embodiments of the present disclosure include a method, which may be implemented on a system, for selecting a job distributed through a job distribution platform for workers to work on, for use to generate a test task, the job being associated with a known correct result, associating a manipulated result, known to be an incorrect result for the job, with the job to generate the test task, and/or presenting the job with the manipulated result as the test task to a worker for evaluation of work quality of the worker. The job distribution platform crowd sources tasks online to workers to work on via their respective computing devices.

Abstract: Embodiments of the invention relate to systems, methods, and computer program products for client/customer-centric macro (e.g., business-wide) monitoring of business performance and determination of business-wide customer impact trends associated with the client's/customer's composite relationship with the business. Additionally, embodiments provide for determining customer impact trends at other levels of the business relationship, such as at business unit/line of business levels, product/service levels and the like. Based on the determined customer impact trends, further determinations may be made regarding whether alerts are warranted based on the trends, and generating and communicating the alerts if warranted. Determining business-wide customer impact trends provides for the business to identify problems or potential problems that may adversely impact the global relationship between the overall client entity and the business implementing the performance monitoring system.

Abstract: A working skill estimating program is provided for estimating working skills of each agent in the state of separating a disturbance factor from response records (incidents). A large category classifier is supplied with the incidents within a predetermined time and classifies the incidents according to classification rules, for creating the topic-classified incidents. A small category generator collects the analogous incidents for each task type of the topic-classified incidents and generates a small category. A disturbance distinguisher distinguishes if the incidents belonging to each small category are common response records that appear regularly over time or disturbances whose frequency exhibits a significant time dependency. Then, a skill estimator estimates the working skills of each agent for each task type by using only common incidents determined as the common information.

Abstract: A system and method for analyzing agent interactions is provided. An interaction between an agent and a business is provided to analysts. Performance scores for the interaction are received from each of the analysts and compared. A deviation between the performance score is determined. The deviation is compared to a threshold. Further interactions are provided to at least one of the analysts when the deviation falls below the threshold. A further performance score for the interaction is received from the analyst and provided to the agent associated with the interaction.

Abstract: A method and system are provided for visualizing and analyzing spectrum assets. License, channel, and lease data from a communications authority is collected and formatted into individual polygon maps. The maps could be drawn according to county or state boundaries, or by some other mapping standard. The maps are then divided and redrawn into several market service areas and several basic trading areas. The maps are also divided and redrawn according to the bandwidth spectrum of one or more channels. Since the maps are drawn with several different boundary conditions, the layout of all of the maps result in some maps being partially overlaid onto other maps for the same region. These regions containing partially overlaid maps are redefined as superblocks. Each superblock contains all of the data from each overlaid map portion for that particular region.

Abstract: An anomaly detector compares a first event from a business activity monitoring system to a second number from an independent trusted source, wherein the first event includes a first number. The anomaly detector determines that the first number from the business activity monitoring system is inconsistent with the second number. The anomaly detector generates a calibration relationship between first number and second number based on time, responsive to a determination that the first number is inconsistent with the second number. The anomaly detector stores the calibration relationship. The anomaly detector receives a third number from the business activity monitoring system at an interval after comparing the first number. The anomaly detector displays the third number to a dashboard. The anomaly detector displays a qualifier to the third number.

Abstract: Disclosed are computing systems, apparatus, methods, and articles of manufacture for processing and displaying service provider performance data. In insurance and related industries, service providers perform assignments such as repairing smoke or water damage. Assignments may be performed pursuant to a service level agreement (SLA) between a provider and an insurance company. Service provider performance data reflects how well service providers perform their assigned tasks, and may contain subjective or qualitative values. Service provider performance data is stored in computer-readable storage media and is accessed by a computing system. The computing system selects a number of performance criteria to analyze, such as quality of service criterion, cycle time, and customer satisfaction. The computing system aggregates performance data related to the selected criteria and generates quantitative values from subjective or qualitative values.

Abstract: A method and apparatus for measuring, managing and improving the quality and performance of supplied products and services across a large and potentially very diverse organization or enterprise. The invention provides a more accurate and comprehensive view of a supplier's overall quality and performance record than conventional systems and methods because it features real-time, interactive access to both quantitative and qualitative performance data throughout the entire life of the supplied product or service. The invention provides this real-time interactive access to the quality and performance data at multiple levels of detail according to user preference.

Abstract: What has been developed is a method for testing ophthalmic plastic lenses and ophthalmic plastic lens-making processes for compliance with federal safety performance requirements. The method of the invention provides an easier, less costly, and more effective means for complying with these safety performance requirements than what current methods provide.

Abstract: A media engagement system determines engagement scores for media vehicles across multiple media channels. The engagements scores for a media vehicle comprise multiple dimension scores indicating various aspects of engagement for that particular media vehicle. The dimension scores may be related to inspirational, trustworthy, life enhancing, social interaction, personal timeout, and ad attention/receptivity engagement dimensions, for example. The dimensions scores associated with respective engagement dimensions are based on responses to specific statements in engagement surveys completed by multiple media consumers. Thus, each statement in the engagement survey is associated with at least one engagement dimension and the engagement dimension score is then calculated based on media consumer responses to the statements associated with the respective engagement dimension.

Abstract: In relation to an entity such as a business having customers, a determination is made of at least one incremental satisfaction improvement value associated with increasing customer satisfaction of at least one customer by a fixed increment relative to a satisfaction scale. Based on the at least one incremental satisfaction improvement value, decision support data corresponding to a plurality of customer satisfaction improvement techniques is then determined, which decision support data may be presented in any desirable manner such as on a display device.

Abstract: Methods and systems are provided for predicting the reliability of a plurality of products that will be deployed during a product deployment period comprising a plurality of time intervals. The method comprises retrieving historical product removal data from a product removal data source, retrieving historical product shipment data from a product shipment data source, identifying a plurality of Weibull parameters based on at least a portion of retrieved product removal data and product shipment data, and performing a plurality of product deployment simulations, wherein each product deployment simulation includes predicting a lifespan for each of the plurality of products and determining reliability metrics for uniform time intervals during the product deployment period.

Abstract: A system and method for managing sponsorships by a sponsor, in which the party requesting the sponsorship requests to use content owned and protected by the sponsor, such as trademarks, logos, and copyrighted material. An embodiment of the method involves receiving, at a computer network site, a request for sponsorship from a requester and responding to the request by sending either an approval or a rejection. If an approval is sent, the method further involves providing the requestor with access to content of the sponsor through the site. As part of providing this access, the method can involve requiring the requestor to accept an agreement posted on the site. The method can also include monitoring the requestor's actual use of the content.

Abstract: What is disclosed is a novel system and method for selecting a printer in a document reproduction environment comprising a plurality of networked printing devices. In one embodiment, a document is received which is to be printed and a set of image quality requirements specific for the document are determined based on the document's image content. A threshold quality expectation level is set for the document based on the set of image quality requirements. Device specific image quality metrics are obtained for each of the networked printing devices and then compared with the threshold quality expectation level. A printing device which best exceeds the threshold quality expectation level is selected as a result of the comparison. The document is sent to the selected networked printing device. If none of the networked printing devices is found to meet the threshold then an operator is signaled that the document cannot be printed.

Abstract: A person may store food to prepare for an emergency. An insurance policy may be issue to cover the stored food against loss, theft, spoilage, etc. In issuing the insurance policy and setting the premium, the insurer may take various factors into account, such as the type of food to be stored (e.g., canned, dried, etc.), where the food is to be stored (e.g., a cellar, a closet, a food locker, etc.), and whether the stored food is rotated with new food to prevent the stored food from spoiling due to age. During the life of the insurance policy, the insurer may issue alerts to the policyholder in order to advise the policyholder to rotate old food out of storage.

Abstract: A system that manages development of software is described. During operation, this system aggregates status information and requirement information as a function of time, where the status information specifies the status of the development of the software and the requirement information specifies target requirements for the software. Next, the system dynamically determines a project estimate for the development of the software based on the status information and the requirement information.

Abstract: Systems, methods, and graphical user interfaces are provided for identifying, analyzing, and adopting opportunities for optimizing clinical processes within clinical facilities. An optimized practice process model may be defined for a particular clinical procedure, setting forth an optimal clinical process. In addition, critical levers may be identified within the optimal clinical process, representing the activities that have the greatest impact on outcomes. Clinical facilities may collect current measures for the critical levers, and the current measures may be compared against an optimal, benchmark, and/or target measure. Based on the comparison, opportunities for clinical process optimization may be identified. Those opportunities may then be analyzed and prioritized for adoption into a facility's current practice. Clinical processes within healthcare facilities may be further improved by continuously monitoring facility data and identifying further opportunities of optimization.

Abstract: An apparatus and methods are disclosed for requirements decomposition and management. The apparatus includes a collection module, an organization module, and a graph module. These modules carry out the steps of collecting a project task description, the project task description comprising one or more properties, generating a directed acyclic hierarchy of one or more project tasks associated with the project task description, and generating a directed acyclic hierarchical graph view of the project, wherein the directed acyclic hierarchical graph view of the project comprises one or more nodes representing the one or more project tasks, and wherein the one or more nodes are arranged to graphically illustrate a directed acyclic hierarchical relationship between the one or more project tasks.

Abstract: A high performance capability assessment model helps a revenue industry agency meet the challenges of the global marketplace. As a result, the revenue industry can achieve the clarity, consistency, and well-defined execution of core processes that reduce inefficiencies and waste that result from unnecessary process complexity and exceptions. In addition, the high performance capability assessment model helps the revenue industry agency to identify specific areas in which improvements may be made and understand how to make the improvements, and establishes levels of capability along the way to reaching an ultimate capability goal.

Abstract: A factor analysis system and method thereof is disclosed. The factor analysis system comprises a data receiving module for receiving a plurality of factors having influence on a target total value, a plurality of base values corresponding to the factors, and a target improvement percentage; a first computing unit for computing a reference target total value and a plurality of upgraded target total values; a second computing unit using the upgraded target total values and the reference target total value to compute the sensitivity of each of the factors; and a processing module for multiplying a factor improvement of each factor in percentage point by the factor sensitivity of each factor to obtain the level of contribution of each factor to the target total value. Through the factor analysis, a decision maker can decide the optimal combination of different factor improvements for achieving the planned target total value.

Abstract: Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.

Abstract: According to one embodiment, a checkout apparatus includes a counter, a scanner, a register terminal, and a recognition unit. The counter is embedded at least one weight meter and to be put at least one of target objects. The scanner reads codes attached to the target objects. The register terminal settles payment for the target objects. The recognition unit identifies the target objects by referring to working property category information pieces indicating a category in scan work for the target objects, based on the codes read by the scanner, and obtains signals that represent states each including one of steady work and unsteady work for an operator, based on a time history of a weight of the target objects.

Abstract: Methods and apparatus for assessing a locate and marking operation. Ticket information is received as provided to a first locate technician prior to performing the operation. A locate manifest is received including a digital marked-up image of a geographic area surrounding a dig area in which the operation was performed, on which image at least one digital representation of at least one locate mark is electronically overlaid. The locate manifest, at least some of the ticket information, and a plurality of icons representing different possible quality assessments of the locate and marking operation are displayed. The plurality of icons includes an approved icon representing a satisfactory locate and marking operation, a QC icon representing an unsatisfactory locate and marking operation, and a coach icon representing that the first locate technician requires coaching. One of the displayed icons is selected so as to provide a quality assessment of the locate and marking operation.

Abstract: A method and system for optimizing the level of engagement of components within a defined ecosystem or context includes defining an initial ecosystem or context ‘A’ in structural, functional, operational, and conceptual terms. One or more components are identified in the defined ecosystem or context ‘A’. It is determined whether all identified components account for all of the structural, functional, operational, and conceptual terms of the initial ecosystem or context ‘A’. If so, levels of disengagement and engagement are quantified for each of the identified components. For each of the identified components, one or more gaps are measured between a current component engagement level and a potential component engagement level. A report associated with the one or more identified components and the one or more measured gaps is produced and output. The report includes an organizational structure of the one or more components within a new ecosystem or context ‘B’.

Abstract: A method, and corresponding computer program product and system, defines and uses marker points within a modeled manufacturing process routing that includes multiple sequenced operations. The method includes receiving user input that defines one or more marker points within the modeled manufacturing process routing and between sequential ones of the operations. The marker points define a user-defined point within a manufacturing process and include one of multiple defined types that each define a different use to be made by the marker point. The method also includes detecting if any marker points of a specified one of the defined types have been defined in the manufacturing process routing. If a marker point having the specified one of the defined types is detected, a predefined computing function is executed that uses the detected marker point.

Abstract: A system includes a central server in communication with public agencies through a private network and with local service-providers through a public network. The central server executes a profiling module configured to exchange standardized information with a local service-provider over the public network and with a public agency over the private network; an invoicing module in communication with the profiling module, the invoicing module being configured to process claims submitted by the local service-providers; a compliance module in communication with the profiling module, the compliance module being configured to monitor compliance with contracts between the local service-providers and the public agencies; a demand module in communication with the profiling module for forecasting demand for services; and a procurement module in communication with the profiling module for entering into contracts with the local service-providers.

Abstract: A system for tracing a cause of a phenomenon occurring in products produced in a production process chain is provided. The system is provided with a storage unit for storing a virtual attribute in association with corresponding second products, a receiving unit for receiving information for specifying third products in which a phenomenon occurs, a correlation calculation unit for calculating a correlation coefficient between the third products specified by the information for specifying the third products and the group of the second products having a common virtual attribute, for every kind of second products used in the third products, and a cause identification unit for identifying the second products belonging to the kind of the second products for which a maximum correlation coefficient is calculated as the cause of the phenomenon.

Abstract: A computer implemented tool for assisting in assessment of pharmaceutical products is provided. An input interface is adapted to accept a plurality of attribute descriptors relating to attributes of a product to be assessed, a plurality of attribute weights and a plurality of attribute scores. An assessment element combines the scores and weights to yield one or more assessment measures which are displayed using an output interface.

Abstract: A method and system for analyzing business performance and opportunities by generating one or more series of heat map views of business components by a plurality of dimensions associate information related to a plurality of dimensions with one or more business components; define one or more dimensions from the plurality of dimensions; generate one or more series of heat map views of the said business components by said defined one of more dimensions; and present said series of heat map views of the business components.

Abstract: A method and process according to the invention supports at least two distinct activities. A first activity relates to system analysis—the ability to collect, measure, track, monitor and report on health and performance of individual systems within a complex environment of highly interdependent and/or loosely coupled systems. Another activity relates to customer experience tracking—the ability to capture and track an entire customer's experience as that person interacts with multiple technologies such as a web site, telephony system and a set of agent tools. According some aspects, a system according to the invention provides the backbone for monitoring production systems and for enabling integrated, real-time reporting of a company (e.g. insurance agency) website, telephony system and agent desktop suite.

Abstract: A method and tools are disclosed for systematically capturing the key elements of a business process in conjunction with the definition/development of focused key process indicators and threshold values that provide useful and manageable information about the health of the business process from both the managerial and operational perspective. A service blueprint is used to capture business processes in a novel and specialized manner. The service blueprint and associated Key Process Indicators (KPIs) are dynamic updated and linked within a business monitoring & control platform. The method of the present invention is flexible, dynamic, and allows for real-time measures that yield a picture of the present health of the process in addition to the capability of generating predictive vital signs as strong indicators of the future health of the business.

Abstract: Techniques for facilitating more efficient and accurate reconciliation processing are provided. Embodiments of the present invention provide techniques for determining a tenant's expected share of operating expenses for a leased property, and for performing a reconciliation to identify discrepancies between the tenant's expected share of the operating expenses and actual amounts of expenses billed to the client by the landlord are provided. The tenant's expected share of the operating expenses is determined based upon operating expense-related information extracted from the lease agreement.

Abstract: A method of reporting on the quality of repair work performed on an article such as a vehicle including the steps of: (1) identifying occurrences of quality problems in repair of an article at a repair facility, (2) generating quality data on the occurrences of quality problems of step (a), (3) electronically transferring the quality data to a computer database, (4) sorting the quality data in the database and (5) producing a report of the sorted quality data. A system for practicing this method includes one or more repair shops in communication with a computer. Data on the insurance of quality problems during the repair of vehicles is transmitted from the repair shops to the computer which then sorts the quality data in the database and produces reports of assorted quality data to provide information to repair shops, insurance companies and manufacturers.

Abstract: Techniques are described for facilitating interactions between task requesters who have tasks available to be performed and task performer users who are available to perform tasks, such as interactions that enable improvement of unsatisfactory task performance results from human task performer users. In some situations, after a task performer user has generated initial results from performance of a task supplied by a task requester, the task requester indicates that the initial results are only partially satisfactory (e.g., only partially satisfy one or more criteria for the task performance results), and may result in only a partial payment rather than a full payment amount associated with fully satisfactory performance of the task. The task requester may also supply information to provide one or more opportunities to the task performer user to supply additional improved supplemental results (e.g., so as to receive the full payment amount).

Abstract: A computer-implemented method for measuring a system includes providing an automated service climate measurement system (ASCMS) comprising an evaluation function, receiving customer input by the ASCMS, measuring a service climate variable of the customer input, determining a social-signal feature of the customer input, correlating the social-signal feature with the service climate variable, and determining a value of the evaluation function based on the correlation of the feature to the service climate variable.

Abstract: An information technology portfolio is managed using assessments that are based on a set of criteria. Each of the criteria may have one or more attributes, and may be different in priority from one another. The criteria are preferably directed toward evaluating, ensuring, and/or improving acceptance of the products in the portfolio by their target marketplace or market segment. Assessments are performed, using the criteria and attributes, and results of these assessments may be used when making various decisions regarding the products in the portfolio.

Abstract: The systems and methods described herein provide a notification engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The notification engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.

Abstract: A method and system of assessing the quality of a work through a quality review engine. The quality review system efficiently builds a ranked list of works. Competing and collaborating creators review each other's works through a variable, relative-measurement technique. Subject matter creators rate the quality of individual pieces of material, while concurrently being reviewed themselves to assess the level of expertise of each reviewer, and thus, the degree of weight that should be given to the commentary of each reviewer. Each review may itself be reviewed to assess a usefulness of the review to determine the weight the review should be given in the ranking process. Assigned reviews, monitored control works, and other fraud detection devices assure accurate rankings at a low cost.

Abstract: A method, apparatus and program storage device for managing multiple step processes triggered by a signal is disclosed. Status records are created for each process step. When an error occurs, error status record in recorded in the status record. A user may then use the status record to identify the error, take corrective action and restart the process at the appropriate point for reprocessing the signals.

Abstract: A method is disclosed for performing comprehensive management for vehicles owned by clients, and according to this method, a vehicle managing apparatus, a client terminal, a workshop terminal and a store terminal are connected via a communication network, and the vehicle managing apparatus includes information acceptance unit, maintenance period calculation unit, business efficiency analyzation unit and information providing unit. First, maintenance history information for vehicles, automotive accessories purchase history information, vehicle operating record information and business performance information for a client, entered by the workshop terminal or the store terminal are received. Sequentially, a maintenance period for a vehicle is calculated based on the above information, and business efficiency is obtained based on the above information. Then, maintenance period calculation results and the business efficiency analysis results are transmitted to the client terminal.

Abstract: An electronic data structure, tangibly embodied in an electronic information carrier, models a manufacturing process, and a computer-implemented method that generates and that uses the data structure. The data structure includes a header structure comprising planned time duration information for a defined manufacturing operation of the manufacturing process. The data structure also includes a resource capacity requirement structure linked to the header structure. The resource capacity requirement structure includes, firstly, planned resource capacity requirement information for a defined resource used in the manufacturing operation, and secondly, planned time refinement information that defines, within the header time duration information, a further refined timeframe during which the defined resource is estimated to be consumed.

Abstract: A system and method is provided that provides an early indication of consensus of opinion among a number of users regarding an event or observation indicated by a user. Such an opinion may be interesting to an information consumer, who may be interested in determining the outcome of the consensus relating to the event or observation, or may otherwise desire to perform surveillance or survey of a particular issue or subject. Such recognition of early events or observations may be useful in different areas, such as healthcare, finance, etc., where initial observations, if provided early, allow resulting decisions to be made much earlier. The opinion may, for instance, be used as an early indicator of problem with a product, company, etc. that would permit an information consumer to perform an action at a much earlier point than if he/she relied on traditional sources of information. Thus, such opinion information may be invaluable as a tool for monitoring events.

Abstract: A computer-implemented method and system for validating a task of a plurality of tasks of a project. A computing application executes routines to automatically identify errors associated with one or more tasks. The routines generate exception reports that facilitate correction of the errors via user-determined selections of actions or via corrective actions automatically displayed by the computing application. The error identification facilitates validation of project elements including milestones, dependencies and deliverables, key work products, tasks in a work breakdown structure (WBS), predecessors and successors in the WBS, resources, work and labor rates, links between project plans, and an update of a project. Further, the error identification facilitates an analysis of schedule conflicts between give and get tasks.