Performance Analysis Patents (Class 705/7.38)
  • Patent number: 10304100
    Abstract: A matching support device which achieve matching between demand information and supply information, quickly and accurately reflecting changes in information. The present invention is provided with an information recording unit 11 which acquires supply information and/or demand information in order to record the supply information and/or the demand information, a matching unit 12 which performs the matching between the demand information and the supply information, and a result transmission unit 14 which transmits results of the matching to a supplier terminal and a consumer terminal. The information recording unit 11, during an arbitrary period specified from the supplier terminal and/or the consumer terminal, continues reception of the supply information and/or the demand information and holds a record of the supply information and/or the demand information for the arbitrary period. The matching unit 12 performs the matching between the supply information and the demand information for the arbitrary period.
    Type: Grant
    Filed: December 26, 2012
    Date of Patent: May 28, 2019
    Assignee: NEEDSTOMACH CORPORATION
    Inventor: Koichi Sasa
  • Patent number: 10282379
    Abstract: Various embodiments are generally directed to techniques for generating effective visualizations of some or all of a storage cluster system. An apparatus includes an API component of a visualization server to make an API available to be called by another device via a network to request information associated with an object that represents a component of a storage cluster system; and a translation component of the visualization server to, in response to a call to the API received via the network that requests information associated with the object, generate query instructions to search for a system entry corresponding to the storage cluster system within a system database and to search for the requested information within the system entry.
    Type: Grant
    Filed: October 30, 2015
    Date of Patent: May 7, 2019
    Assignee: NETAPP, INC.
    Inventors: Apoorva Sareen, Shankar Pasupathy, Ross Ackerman
  • Patent number: 10268650
    Abstract: Systems, methods, and non-transitory computer-readable media can identify a verified entity who is verified based on a verification process. A set of questions directed to the verified entity can be received from a set of question providers. The set of questions can be ranked based on question ranking criteria. At least one response to at least one question in the set of questions can be received from the verified entity. Access to the at least one response can be provided.
    Type: Grant
    Filed: August 22, 2014
    Date of Patent: April 23, 2019
    Assignee: Facebook, Inc.
    Inventors: Allison Elaine Ball, Andrew Yaoshu Song
  • Patent number: 10269033
    Abstract: Systems and methods are disclosed for facilitating collaboration amongst individuals working on a coordinated campaign toward certain goals. In furtherance of these goals, the individual team members use technical resources provided by specialized tools, which are also sometimes referred to as applications or products. As the campaign progresses, these applications generate a large volume of data, some of which may be useful to teams other than those which were originally responsible for producing the data. In certain embodiments a campaign manager platform is used to facilitate data sharing and collaboration amongst the various teams that comprise a campaign. In such embodiments the individual team members interact not only with the applications specifically adapted for their team, but also with the campaign manager, which provides a medium for exchanging data and ideas with other teams.
    Type: Grant
    Filed: March 4, 2013
    Date of Patent: April 23, 2019
    Assignee: Adobe Inc.
    Inventors: Christopher Znerold, Paul Marcus A. Dennert, Daniel Walsh
  • Patent number: 10231086
    Abstract: Disclosed herein is an apparatus that includes a personnel location device that is configured to determine a proximity of personnel to a structure. The apparatus also includes a data filter that is configured to filter maintenance-procedure data from an electronic maintenance technical publication responsive to, at least in part, the proximity of personnel to the structure determined by the personnel location device. Additionally, the data filter is configured to create a first filtered electronic maintenance technical publication that includes the maintenance-procedure data filtered from the electronic maintenance technical publication.
    Type: Grant
    Filed: May 25, 2016
    Date of Patent: March 12, 2019
    Assignee: The Boeing Company
    Inventors: John W. Glatfelter, John S. Zivic
  • Patent number: 10188321
    Abstract: A method of measuring animal health, such as rodent health, such as a degree of arthritis, is described. Steps include capturing video frames, then using optical flow to compute vector fields for each frame, then taking a maximum vector value over a first time period, then selecting a set of maximum vector values over a second time period, then clipping those values to a maximum, then computing an average of those values. This is an animal health metric. Metrics may be organized into a plot over time and may then be compared against known plots to compute an overall animal health and measure efficacy of treatments or other animal characteristics or behavior, including predictive.
    Type: Grant
    Filed: May 31, 2016
    Date of Patent: January 29, 2019
    Assignee: Vium, Inc.
    Inventors: Daniel J. Ford, Jonathan Betts-Lacroix
  • Patent number: 10186000
    Abstract: A system, method and media for providing a simplified, personalized tax interview to a user preparing a tax return for a taxpayer by determining which portions of a full tax interview are relevant to the return being prepared and then presenting only those relevant portions to the user. To make this determination, one or more prototypes (each representing one or more underlying characteristics associated with the return that inform the relevant portions of the tax interview) are determined for the return based on information already known before the tax interview is presented and may be updated based on information entered during the tax interview.
    Type: Grant
    Filed: February 24, 2015
    Date of Patent: January 22, 2019
    Assignee: HRB Innovations, Inc.
    Inventors: Jason Houseworth, Heather Watts, Daniel D. Martin
  • Patent number: 10176033
    Abstract: A system and method for detecting the occurrence of an event causing multiple hosts to be unresponsive. The system and method including, for a set of hosts providing services to one or more customers of a computing resource service provider, determining one or more subsets of hosts that are unresponsive, determining whether the one or more subsets of hosts that are unresponsive meet a set of criteria for an occurrence of an large-scale event affecting multiple hosts, based at least in part on a determination that the set of criteria is met, initiating a remediation action.
    Type: Grant
    Filed: June 25, 2015
    Date of Patent: January 8, 2019
    Inventors: Kai Wang, Peter Cheng-Shiang Fang, Haoyu Huang, Qi Li, Yuanyuan Song, Lechang Cheng, Fyaaz Mohammad Barakati
  • Patent number: 10157113
    Abstract: In an invariant relation analysis, a capability to detect abnormalities is improved and erroneous abnormality reports are reduced. A system analysis device (100) includes a correlation model generation unit (130) and a learning reliability calculation unit (140). The correlation model generation unit (130) generates, based on time series of a plurality of metrics in a system in a learning period, a correlation model that includes a correlation between metrics. The learning reliability calculation unit (140) calculates learning reliability of the correlation, based on a behavior of a time series of each of metrics relevant to the correlation included in the correlation model, in the learning period.
    Type: Grant
    Filed: May 11, 2015
    Date of Patent: December 18, 2018
    Assignee: NEC CORPORATION
    Inventor: Naoki Yoshinaga
  • Patent number: 10035478
    Abstract: Systems, methods, apparatuses, and computer program products are provided for determining carbon emissions of one or more vehicles. For instance, in one example embodiment, an apparatus may calculate miles traveled by the vehicles along a predefined route and may calculate a fuel usage of the vehicles for traveling along the route to obtain one or more fuel values. The apparatus may also analyze data indicating the miles traveled and the fuel values to determine fuel efficiency values corresponding to the vehicles traveling the route. The apparatus may also determine an estimate of an amount of carbon emissions for each of the vehicles based in part on applying at least one carbon emission value to respective fuel values associated with corresponding determined fuel efficiency values.
    Type: Grant
    Filed: February 14, 2017
    Date of Patent: July 31, 2018
    Assignee: United Parcel Service of America, Inc
    Inventors: David L. Bradley, John A. Olsen, III, Mark J. Davidson
  • Patent number: 9996229
    Abstract: Systems and methods are provided for analyzing entity performance. In accordance with one implementation, a method is provided that includes receiving data associated with a geographic region and transforming the received data into an object model. The method also includes analyzing the object model to associate the received data with a plurality of entities and to associate the received data with a plurality of sub-geographic regions of the geographic region. The method also includes applying a prediction model to the plurality of sub-geographic regions using the object model to determine a predicted performance for at least one entity of the plurality of entities. Further, the method includes determining actual performance for the at least one entity and providing a user interface that includes information associated with the predicted performance, the actual performance, or a combination of the predicted performance and the actual performance.
    Type: Grant
    Filed: December 15, 2014
    Date of Patent: June 12, 2018
    Assignee: Palantir Technologies Inc.
    Inventors: Daniel Erenrich, Anirvan Mukherjee, William Dwyer
  • Patent number: 9959330
    Abstract: In an embodiment, for any structural change that is made to a relational database, a corresponding change is also made to the multidimensional database. In an embodiment, the system determines that a particular structure is not implemented on the multidimensional database system. Based on metadata that defines the structure that is supposed to exist in the multidimensional database, the appropriate structure is created.
    Type: Grant
    Filed: May 4, 2012
    Date of Patent: May 1, 2018
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Rondy Ng, Robert Zwiebach, David Haimes, Djiao Mei Siauw, Gregory David Roth, Arunesh Banerjee, Santosh Kumar Matam, Venkata Ramana Murthy Kosuri
  • Patent number: 9961571
    Abstract: A system and method for detecting anomalies in a communication network includes detecting first outliers in a first set of quality indicators for a cellular group, detecting second outliers in a second set of performance indicators for the cellular group, correlating the first outliers and the second outliers to produce an anomaly candidate, determining a confidence threshold for the anomaly candidate, and indicating a network anomaly in response to the confidence threshold exceeding a predetermined threshold.
    Type: Grant
    Filed: September 24, 2015
    Date of Patent: May 1, 2018
    Assignee: Futurewei Technologies, Inc.
    Inventors: Kai Yang, Ruilin Liu, Yanjia Sun
  • Patent number: 9928155
    Abstract: Systems and methods are disclosed for handling log data from one or more applications, sensors or instruments by receiving heterogeneous logs from arbitrary/unknown systems or applications; generating regular expression patterns from the heterogeneous log sources using machine learning and extracting a log pattern therefrom; generating models and profiles from training logs based on different conditions and updating a global model database storing all models generated over time; tokenizing raw log messages from one or more applications, sensors or instruments running a production system; transforming incoming tokenized streams are into data-objects for anomaly detection and forwarding of log messages to various anomaly detectors; and generating an anomaly alert from the one or more applications, sensors or instruments running a production system.
    Type: Grant
    Filed: November 15, 2016
    Date of Patent: March 27, 2018
    Assignee: NEC Corporation
    Inventors: Jianwu Xu, Biplob Debnath, Hui Zhang, Guofei Jiang, Nipun Arora
  • Patent number: 9904697
    Abstract: A computer system records a plurality of cases. Each case is used with a software system. The version of the software system is the same for each case. Each case includes a set of input data. Each case includes an identification of a parent case from which input data in the case was copied unless the case is an original case. The identification of the parent case creates a parent/child relationship between the case and the parent case. The computer system creates a hierarchy of the parent/child relationships among the plurality of cases. The computer system displays a subset of the plurality of cases in response to a search of the plurality of cases. A smaller subset of the plurality of cases is selected as a chosen model for an environment in which an activity is to be performed.
    Type: Grant
    Filed: March 28, 2012
    Date of Patent: February 27, 2018
    Assignee: Halliburton Energy Services
    Inventors: Amit Kumar, Sheldon Gorell
  • Patent number: 9886676
    Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for determining successful practices of insurance representatives. In one embodiment, this may include identifying one or more successful insurance representatives and determining the business practices they use that are correlated to success.
    Type: Grant
    Filed: March 13, 2013
    Date of Patent: February 6, 2018
    Assignee: Liberty Mutual Insurance Company
    Inventors: Tracy Bos, Michael Hjort
  • Patent number: 9885237
    Abstract: An apparatus for acquiring repeatable and trendable performance data for monitoring the health of an articulating machine includes sensors, a programmable logic controller, a machinery monitoring system, and a display device. The sensors collect performance data as the machine performs prescribed motions. The programmable logic controller includes memory for storing motion predicate values that indicate motion conditions to be achieved as predicates to analysis of performance data as the machine performs the prescribed motions. A processor in the programmable logic controller compares the performance data to the motion predicate values to determine whether the motion conditions are being achieved as the machine performs the particular prescribed motion. A processor in the machinery monitoring system calculates analysis parameter values that indicate the health of the machine. These calculations are made using performance data collected while the motion conditions are being achieved.
    Type: Grant
    Filed: September 23, 2014
    Date of Patent: February 6, 2018
    Assignee: Emerson Electric (US) Holding Corporation (Chile) Limitada
    Inventors: Daniel L. Nower, Anthony J. Burnett, Mark O. Pendleton
  • Patent number: 9886712
    Abstract: A system comprising marketplaces, developer sites and a marketplace platform is described. The marketplaces allow companies to purchase many applications from many sources, including the developer application. The developer site provides the developer application and allows companies to purchase the developer application. The marketplace platform provides a single application programmer interface (API) for companies to license the developer application through both the marketplaces and the developer site. The platform also provides for managing user entitlements the developer application for both the plurality of marketplaces and the developer site.
    Type: Grant
    Filed: March 10, 2014
    Date of Patent: February 6, 2018
    Assignee: APPDIRECT, INC.
    Inventors: Nicolas Desmarais, Anindya Sen, Christophe Levesque, Mary Becica, Fivos Constantinou, Daniel Saks
  • Patent number: 9864969
    Abstract: According to one embodiment, an image processing apparatus includes an image acquiring unit, a commodity identifying unit, a commodity map generator and a commodity determination unit. The image acquiring unit acquires a number of images that are photographed, with photography ranges being varied gradually. The image identifying unit identifies a commodity and the position of that commodity based on the photographed images. The commodity map generator generates a commodity map from the photographed images, based on the commodity and commodity position identified by the image identifying unit. The commodity determination unit generates a commodity inspection map which represents differences between the commodity and commodity position shown in the commodity map and those shown in commodity layout plan information representing a commodity layout plan.
    Type: Grant
    Filed: June 26, 2015
    Date of Patent: January 9, 2018
    Assignee: TOSHIBA TEC KABUSHIKI KAISHA
    Inventor: Masaaki Yasunaga
  • Patent number: 9805080
    Abstract: Techniques are described herein for creating an algorithm for batch mode processing against big data. The techniques involve receiving one or more user commands from a set number of commands that correspond one-to-one with a set number of low-level database operations. In a preferred embodiment, the set of database operations includes only FILTERS, SORTS, AGREGGATES, and JOINS. In the algorithm formation process, database operations are performed on a sample population of records. The user drills down to a set of useful records by performing database operations against the results of the previous database operations. While the database cluster is receiving operations, the system is tracking the operations in a dependency graph. The chains selected within the dependency graph indicate which operations are used to create the algorithm. To generate the algorithm, the database cluster reverse engineers the logic for performing those operations against big data.
    Type: Grant
    Filed: May 22, 2015
    Date of Patent: October 31, 2017
    Assignee: Xcalar, Inc.
    Inventors: Vikram Joshi, Jerene Yang, Brent Lim Tze Hao, Michael Brown
  • Patent number: 9751212
    Abstract: This disclosure describes, according to some implementations, a system and method for adapting object handover from robot to human using perceptual affordances. In an example method, upon receiving sensor data describing surroundings and/or operational state of a robot unit from a sensor, the method calculates a probability of a perceptual classification based on the sensor data. The perceptual classification may be one or more of an environment classification, an object classification, a human action classification, or an electro-mechanical state classification. The method further calculates an affordance of the probability of the perceptual classifier using a preference model, determines a handover action based on the affordance, executes the handover action, and updates the preference model based on feedback.
    Type: Grant
    Filed: May 5, 2016
    Date of Patent: September 5, 2017
    Assignee: TOYOTA JIDOSHA KABUSHIKI KAISHA
    Inventors: Eric Martinson, David Kim, Emrah Akin Sisbot, Yusuke Nakano
  • Patent number: 9747260
    Abstract: An information processing device includes a detail level estimation unit that estimates a detail level of each of at least two documents, the detail level indicating degree to which a content of the document is detailed, a similarity degree estimation unit that estimates a similarity degree between two of the at least two documents, and a document relationship output unit that outputs a document relationship for the two of the at least two documents the similarity degree of which satisfies a predetermined condition, wherein in the document relationship, one of the two of the at least two documents is determined as a summarized document that shows a summary of other document of the two of the at least two documents, and the detail level of the one of the two of the at least two documents is lower than the detail level of the other of the two.
    Type: Grant
    Filed: October 21, 2015
    Date of Patent: August 29, 2017
    Assignee: FUJI XEROX CO., LTD.
    Inventors: Motoyuki Takaai, Hiroshi Okamoto, Takeshi Nagamine, Seiji Suzuki, Hiroshi Umemoto
  • Patent number: 9740479
    Abstract: An exemplary method for reducing complexity of at least one user task includes steps of calculating a complexity metric for the at least one user task; identifying one or more usability issues having a measurable impact on the complexity metric for the at least one user task; determining one or more recommendations for addressing at least one of the one or more usability issues; and displaying a representation of at least one of the one or more usability issues and of at least one of the one or more recommendations. In an illustrative embodiment, implementing any one of the one or more recommendations reduces the impact of the usability issue on the complexity metric of the at least one user task and thereby reduces a complexity of the at least one user task.
    Type: Grant
    Filed: October 12, 2015
    Date of Patent: August 22, 2017
    Assignee: International Business Machines Corporation
    Inventors: Yixin Diao, Richard Sobiesiak
  • Patent number: 9740992
    Abstract: A data warehouse system for managing performance of organizations is provided. The data warehouse system comprises a data model for storing data representing dimensions and measures applicable for multiple organizations, and a configuration unit for setting the placeholders such that the data model represents the particular organization. The data model has placeholders settable such that the data model represents a particular organization.
    Type: Grant
    Filed: September 14, 2009
    Date of Patent: August 22, 2017
    Assignee: International Business Machines Corporation
    Inventors: Thomas Fazal, David Strutt, Robert Gibb, Michael Armstrong, Michael Adendorff, Robert Helal
  • Patent number: 9697491
    Abstract: The present invention relates to a system and method for analyzing performance data in a transit organization. Accelerometer metrics are collected for a vehicle along a first axis. The metrics collected from the vehicle are summarized by unit measurement. The metrics summarized by unit measurement are then stored in storage.
    Type: Grant
    Filed: December 19, 2013
    Date of Patent: July 4, 2017
    Assignee: Trapeze Software ULC
    Inventors: Ian Keaveny, Sebastien James Hinds, Andrew Henry Leitch Kerr
  • Patent number: 9634909
    Abstract: The present invention relates to novel methods and implementing systems that afford a user the ability to automatically analyze all mentions and metrics/analytics of any query-based social data stream, and detect mentions or analytics that can be classified as important for a user of that stream.
    Type: Grant
    Filed: April 30, 2013
    Date of Patent: April 25, 2017
    Inventors: Vladimir Oane, Bogdan Sandulescu
  • Patent number: 9619548
    Abstract: A request for aggregate data stored in an aggregates database is received from a client device. A key-to-value dimension widening rule that applies to an aggregated data element of the requested data is identified. The key-to-value dimension widening rule includes a value dimension. A quantity of data elements that combined to form the aggregated data element is determined. A widened value dimension for the aggregated data element is calculated using the determined quantity and the value dimension. The widened value dimension is reported to the client device in response to the request.
    Type: Grant
    Filed: May 20, 2014
    Date of Patent: April 11, 2017
    Assignee: Google Inc.
    Inventors: Niranjan Heddese Sitaram Shastry, Jieyan Fan, Yuan Zhuge, Sze Chit Ho, Richard Maher, Timothy John Wright
  • Patent number: 9607507
    Abstract: Described are techniques and systems for determining a state of activity of a user, and performing operations responsive to the state. The state may be determined using environmental data and operational data. The environmental data provides data indicative of the user's level of activity and may include data from sensors such as cameras, microphones, motion sensors, and so forth. The operational data includes data about performance of one or more services which may be associated with the user. The state may indicate that the user is resting, awake, working, exercising, and so forth. For example, while the user is inactive, such as while resting, resource-intensive operations may be performed. By determining when the user is inactive and detecting unusual levels of activity by the service problems such as damage to the service or malicious activity may be identified.
    Type: Grant
    Filed: June 25, 2014
    Date of Patent: March 28, 2017
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Jon Arron McClintock, Darren Ernest Canavor
  • Patent number: 9600829
    Abstract: A system for diagnosing an object that includes a preset of an object, a visual representation associated with one or more sub objects of at least part of the object, and a module to analyze the applicable visual representation. The visual representation is captured by a device and provides a specified status of the object. Further the analysis provides a measure of fit between the preset and the specified status of the object as captured and is carried out based on keypoint descriptors used to separate sub objects on the applicable visual representation. The device has a reproduction capturing device and data connectivity.
    Type: Grant
    Filed: November 30, 2014
    Date of Patent: March 21, 2017
    Inventors: Alon Atsmon, Nimrod Shkedy
  • Patent number: 9582774
    Abstract: Embodiments disclosed herein include systems, methods, and apparatuses for managing requirements for an existing or proposed objective system. An information system in accordance with one embodiment includes one or more processors and storage coupled to the one or more processors. The storage is configured to represent requirements data, including one or more requirements for the objective system, and a particular state of the requirements data for the objective system, including subsystems of the objective system. The particular state of the requirements data includes a particular discrete information quality level for each requirement. The processors are programmed to calculate a requirements information entropy metric, HR, for the particular state, and to calculate an additional information increment ?I.
    Type: Grant
    Filed: May 16, 2014
    Date of Patent: February 28, 2017
    Inventor: Michael W. Grenn
  • Patent number: 9571345
    Abstract: A system and method for generating an optimized operating schedule for a plurality of heterogeneous wireless network appliances managed by a gateway device in a closed area network is disclosed. An amount of energy consumed by each network appliance as well as preassigned operational priority values assigned to each network appliance per time slot over the designated time period is considered. A plurality of proposed operation schedules are iteratively generated, wherein each proposed operation schedule selectively assigns the network appliances to operate at various time slots based on their assigned operational priority values. An optimized schedule is selected which has a determined lowest aggregated total utility cost and a greatest aggregated operations value for the network appliances in the subset. The selected optimized schedule is then implemented by the gateway device to manage operation of the network appliances in the closed area network.
    Type: Grant
    Filed: February 21, 2014
    Date of Patent: February 14, 2017
    Assignee: Infosys Limited
    Inventors: Animikh Ghosh, Ketan Patil, Sunil Kumar Vuppala
  • Patent number: 9462497
    Abstract: Analysis and graphical rendering of subscriber data is provided. A data analysis component is provided that obtains a set of subscriber data, correlates various subsets of the subscriber data to determine a plurality of data relationships, and graphical renders the subscriber data as a heat map, a fractal map, a tree map, a three dimensional plot, a three dimensional map, a graph, a chart, etc. based on a scale associated with the data relationships. In addition, the data analysis component can obtain a set of line number portability data that can be correlated with the various subsets of the subscriber data to determine the data relationships.
    Type: Grant
    Filed: July 1, 2011
    Date of Patent: October 4, 2016
    Assignee: AT&T MOBILITY II LLC
    Inventors: Patrick Hicks, Peter Andrew Johnson
  • Patent number: 9424518
    Abstract: A method of determining a set of prescribed actions includes receiving a configuration script identifying a set of influencers, a set of performance indicators, a model type, a target time, and a prescription method. The method further includes deriving a model of the model type based on data associated with the set of influencers or with the set of performance indicators. The method also includes projecting a set of future influencer values associated with the set of influencers and projecting a set of future indicator values of the set of performance indicators at the target time using the model. The method can further include prescribing using the prescription method and based on projecting using the model a set of prescribed actions associated with the subset of actionable influencers. The method also includes displaying the set of prescribed actions.
    Type: Grant
    Filed: May 4, 2015
    Date of Patent: August 23, 2016
    Assignee: DataInfoCom USA, Inc.
    Inventors: Atanu Basu, Frederick Johannes Venter, Bruce William Watson
  • Patent number: 9390628
    Abstract: A portable wireless data transfer and display device comprises a user interface, a communication module, a display, and a short-range wireless communication module configured to wirelessly receive vehicle data from a data acquisition device mounted inside a vehicle when in close proximity to the data acquisition device. The device is configured to accept inputs of driver information from a user via the user interface. The device is configured to associate the inputs of driver information with the vehicle data, and further includes a long-range wireless communication module configured to send the vehicle data and the driver information, and the association of the vehicle data and the driver information through the communication module to a remote network device via a long-range wireless network. The device is further configured to present at least one of: the vehicle data, the driver information, processed data, driver communications to a user via the display.
    Type: Grant
    Filed: December 28, 2012
    Date of Patent: July 12, 2016
    Assignee: XRS Corporation
    Inventors: Charles Mohn, Christopher A. Sekula, Sarat Kakumanu, Odell R. Tuttle, Daniel P. Fuglewicz, Peter S. Anderson, Thomas J. Martin, Jr.
  • Patent number: 9355009
    Abstract: In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.
    Type: Grant
    Filed: October 31, 2011
    Date of Patent: May 31, 2016
    Assignee: International Business Machines Corporation
    Inventors: Danny Y. Chen, Fabian F. Morgan, Siddhartha Upadhyaya, Sarah V. White Eagle
  • Patent number: 9317980
    Abstract: A Driver Risk Assessment System and Method Having Calibrating Automatic Event Scoring is disclosed. The system and method provide robust and reliable event scoring and reporting, while also optimizing data transmission bandwidth. The system includes onboard vehicular driving event detectors that record data related to detected driving events and selectively store or transfer data related to said detected driving events. If elected, the onboard vehicular system will score a detected driving event, compare the local score to historical values previously stored within the onboard system, and upload selective data or data types to a remote server or user if the system concludes that a serious driving event has occurred. Importantly, the onboard event scoring system, if enabled, will continuously evolve and improve in its reliability by being periodically re-calibrated with the ongoing reliability results of manual human review of automated predictive event reports.
    Type: Grant
    Filed: June 20, 2013
    Date of Patent: April 19, 2016
    Assignee: Lytx, Inc.
    Inventors: Bryon Cook, Louis Gilles
  • Patent number: 9268737
    Abstract: Computer-implemented systems and methods for managing virtual computing services. A service interface may receive from an administrative user an instruction indicating a configuration change for a first virtual computing service. A plurality of agents comprises a leader agent and at least one other agent. The leader agent may assign to the at least one other agent a plurality of jobs for implementing the configuration change. The at least one other agent may execute at least one of the plurality of jobs, where executing the at least one of the plurality of jobs comprises modifying a configuration of a virtual desktop site associated with the first virtual computing service.
    Type: Grant
    Filed: March 12, 2013
    Date of Patent: February 23, 2016
    Assignee: MORGAN STANLEY
    Inventor: Keith Hendry
  • Patent number: 9240931
    Abstract: A desired instance of a service model is stored, and an observed instance of the service model is provided. Inconsistencies between the desired instance and the observed instance may be detected based on a comparison between the desired instance and the observed instance.
    Type: Grant
    Filed: July 30, 2010
    Date of Patent: January 19, 2016
    Assignee: Hewlett Parkard Enterprise Development LP
    Inventors: Mathias Salle, Erik L. Eidt
  • Patent number: 9197514
    Abstract: A method and a system implementing a service level agreement based storage access system. A service level agreement based storage access system presents a single interface for data storage consumers and translates generic data operation requests to data operation request specific to a storage server. The SLA based storage access system also monitors storage server performance and may throttle processes to ensure service level agreements are not violated.
    Type: Grant
    Filed: March 31, 2010
    Date of Patent: November 24, 2015
    Assignee: PayPal, Inc.
    Inventors: Yuri Finkelstein, Kumar Rethinakaleeswaran, John Helm, Zheng Xu
  • Patent number: 9171330
    Abstract: An accountability provider is configured to enable specification of queries for data sources of accountable entities. The queries are based on an analysis of transparency goals of the accountable entities and utilize transparency metrics of those entities. The accountability provider is further configured to present representations of the transparency metrics generated responsive to the queries, to enable interaction with the representations, and to update the representations based on at least one of viewer requests or viewer interactions. Also, the accountability provider is configured determine representations of transparency metrics available to viewers based on viewer descriptors and to present the determined representations responsive to logins of the viewers.
    Type: Grant
    Filed: December 30, 2011
    Date of Patent: October 27, 2015
    Inventors: Jonathan L. Woods, David Kirby Rehr
  • Patent number: 9161098
    Abstract: A method and apparatus for reporting a consumption time of a service or content in Audience Measurement (AM), which measures a user consumption pattern of the service or the content is provided. A method for reporting a consumption time of the service or the content in a terminal of a content transmission system includes receiving an encryption key for encrypting the service or the content from a broadcasting server and transmitting a message requesting interpretation of the encryption key to a smart card. The message includes consumption time information of the service or the content.
    Type: Grant
    Filed: March 14, 2011
    Date of Patent: October 13, 2015
    Assignee: Samsung Electronics Co., Ltd
    Inventors: Sung-Oh Hwang, Sergey Nikolayevich Seleznev
  • Patent number: 9142065
    Abstract: One embodiment is directed to an electronic device comprising a connector configured to connect to an on-board diagnostic (OBD) connector of a vehicle, a wireless transceiver, one or more processing devices coupled to the connector and to the wireless transceiver, and storage media coupled to the one or more processing devices. The storage media including instructions which, when executed by the one or more processing devices, cause the one or more processing devices to establish communication with a content control device using the wireless transceiver, download content from the content control device, store the content on the storage media, and terminate communication with the content control device. The instructions also cause the one or more processing devices to establish communication with a mobile device, and provide the content to a mobile device via a wireless link.
    Type: Grant
    Filed: October 1, 2013
    Date of Patent: September 22, 2015
    Assignee: Zubie, Inc.
    Inventors: Michael John Rude, Ari Abram Silkey
  • Patent number: 9064422
    Abstract: A portable wireless data transfer and display device includes a user interface, a communication module, a display, and a short-range wireless communication module configured to wirelessly receive vehicle data from a data acquisition device mounted inside a vehicle when in close proximity to the data acquisition device. The portable wireless data transfer and display device is configured to accept inputs of driver information from a user via the user interface and further includes a long-range wireless communication module configured to send the vehicle data and the driver information through the communication module in real-time or at intervals that approximate real-time to a remote network device via a long-range wireless network. The portable wireless data transfer and display device is further configured to present at least one of: the vehicle data, the driver information, processed data, driver communications to the user via the display.
    Type: Grant
    Filed: December 28, 2012
    Date of Patent: June 23, 2015
    Assignee: XRS CORPORATION
    Inventors: Charles Mohn, Christopher A. Sekula, Sarat Kakumanu, Odell R. Tuttle, Daniel P. Fuglewicz, Peter S. Anderson, Thomas J. Martin, Jr.
  • Patent number: 9047396
    Abstract: In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.
    Type: Grant
    Filed: October 31, 2011
    Date of Patent: June 2, 2015
    Assignee: International Business Machines Corporation
    Inventors: Danny Y. Chen, Fabian F. Morgan, Siddhartha Upadhyaya, Sarah V. White Eagle
  • Publication number: 20150142529
    Abstract: The present invention provides a system that allows an income/expense status to be understood and a production track record to be understood, and that simplifies data input. Order recording part 2 allocates an order code to an order receipt quantity, a unit price, a customer and a delivery deadline of an order received by a sales unit that is one of in-house organizations to record in a recording part 6. Track record recording part 4 records in the recording part 6 a quantity and a selling monetary value of an intermediate product processed by each manufacturing unit that is an in-house organization and passed to another in-house organization. In this regard, the track record recording part 4 allocates the order code to the order receipt quantity, the unit price, the client and the delivery deadline of an order to specify which one of the received orders the order corresponds to, to record.
    Type: Application
    Filed: March 19, 2014
    Publication date: May 21, 2015
    Inventors: Naoyuki Morita, Katsumasa Aoki
  • Publication number: 20150142528
    Abstract: An apparatus for generating prospect rating is described. The apparatus includes a non-transitory storage medium and a processor configured to execute codes stored on the non-transitory storage medium to perform the steps of: determine one or more offers that have been extended to a prospect, determine a relative value for each of the one or more offers based on an organization associated with the offer, add relative values of each of the one or more offers extended to the prospect to generate a prospect offer points score, and store, in a storage device, prospect offer points scores associated with a plurality of prospects.
    Type: Application
    Filed: November 20, 2013
    Publication date: May 21, 2015
    Inventor: Paul M. Nelson
  • Publication number: 20150142527
    Abstract: A contact center control loop system including a traffic generator module configured to produce simulated contact center traffic patterns, an aggregated historical data module configured to store and provide historical contact center data, and a contact center emulator configured to receive, as input, data representing the operational status of the contact center, the simulated traffic patterns from the traffic generator, and the historical data from the aggregated historical data module and to generate forecasts of contact center behavior based on such input.
    Type: Application
    Filed: November 18, 2013
    Publication date: May 21, 2015
    Applicant: Avaya Inc.
    Inventors: Dawid Nowak, Joseph Smyth, Paul Kelly
  • Publication number: 20150134425
    Abstract: Disclosed is a computer implemented Collaboration Catalyst Machine that generates supply forces and demand forces on the stimulus side and response side of user collaboration on one or more communication platforms; generating controllable collaborative magnetism between collaborators, organizations and their priorities; said collaborative magnetism influencing the focus, timing, quality, amount, consistency, and balance of collaboration without mandating the location, structure or sequence of collaboration. Collaborative Magnetism is created by digitally combining: participatory priorities, participants, acts of participation modulated into stimulus and response influence classifications, digital content from one or more communication platforms, statistical and comparative influence analysis, and participatory expectations representing employer sentiment.
    Type: Application
    Filed: May 26, 2014
    Publication date: May 14, 2015
    Inventor: Brent Michael LeGris
  • Publication number: 20150127406
    Abstract: Embodiments for providing roles based system access to a user include systems for identifying an application login event and a role associated with the login event. Further the embodiments include selecting code associated with the identified role, inserting, by a processor, the code into an application shell; and providing, by a processor, the content of the shell to an application associated with a computing device of the user in response to the login event, the content of the shell comprising only role specific data. In specific embodiments, data unrelated to the identified role is not provided to the application or stored in the computing device.
    Type: Application
    Filed: November 5, 2013
    Publication date: May 7, 2015
    Applicant: Bank of America Corporation
    Inventors: Hudson Philip Hoen, IV, Jason N. Alexandrian
  • Publication number: 20150112771
    Abstract: An enterprise analysis system method and program product. A system is disclosed having: a system for overlaying a cognitive framework onto an existing organizational structure of an enterprise to identify both operational and behavioral data; a system for characterizing the operational and behavioral data within an ontology that provides a semantic naming convention; and a system for analyzing the integration of operational and behavioral data to identify patterns.
    Type: Application
    Filed: October 17, 2014
    Publication date: April 23, 2015
    Inventor: David Scott Read