Performance Analysis Patents (Class 705/7.38)
  • Patent number: 11363142
    Abstract: Techniques for benchmarking performance in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking contact center system performance comprising cycling, by at least one computer processor configured to perform contact center operations, between a first contact-agent pairing strategy and a second contact-agent pairing strategy for pairing contacts with agents in the contact center system; determining an agent-utilization bias in the first contact-agent pairing strategy comprising a difference between a first agent utilization of the first contact-agent pairing strategy and a balanced agent utilization; and determining a relative performance of the second contact-agent pairing strategy compared to the first contact-agent pairing strategy based on the agent-utilization bias in the first contact-agent pairing strategy.
    Type: Grant
    Filed: November 12, 2021
    Date of Patent: June 14, 2022
    Assignee: Afiniti, Ltd.
    Inventor: Zia Chishti
  • Patent number: 11354639
    Abstract: Techniques are disclosed for attribution analysis in analytical workflows. A data processing system (DPS) obtains an overall model comprising one or more sub-models. The DPS selects an output variable of the overall model for which attribution of changes is to be performed, and a plurality of input variables against which changes are to be attributed to. The overall model is initially executed with respect to a data set of values for the plurality of input variables to generate a base result for the output variable. The overall model is iteratively executed based on a condition associated with the plurality of input variables to obtain a new result for the output variable. In each iteration, a value of an input variable is changed with respect to the data set of values and a change in the output variable with respect to the base result is attributed to the corresponding input variable.
    Type: Grant
    Filed: May 28, 2021
    Date of Patent: June 7, 2022
    Assignee: Oracle Financial Services Software Limited
    Inventors: Rajaram Narasimha Vadapandeshwara, Pramit Dey
  • Patent number: 11355233
    Abstract: A method for evaluating emergency medical service according to embodiments of the present invention includes receiving emergency medical service data from a database, filtering the emergency medical service data based on a selection criteria to form a filtered emergency medical service data set, determining a first score from the filtered emergency medical service data set, where the first score indicates objective clinical performance quality for the filtered emergency medical service data set, determining a second score from the filtered emergency medical service data set, where the second score indicates objective operational performance quality for the filtered emergency medical service data set, merging the first score and the second score to form a composite score; and visually displaying the composite score to a user.
    Type: Grant
    Filed: February 28, 2019
    Date of Patent: June 7, 2022
    Assignee: ZOLL Medical Corporation
    Inventors: Gregory D. Mears, Gary A. Freeman, Matthew F. Pesce
  • Patent number: 11347753
    Abstract: The invention discloses a system configured for assessing performance data, the system comprising a memory comprising instruction data representing a set of instructions; and a processor configured to communicate with the memory and to execute the set of instructions. The set of instructions, when executed by the processor, cause the processor to: acquire a plurality of performance data records associated with a performance indicator; classify each performance data record according to the performance indicator; identify a plurality of variables in the performance data records that contribute to the classifications; determine, based on the plurality of variables, a plurality of observations relating to the performance indicator and at least one variable of the plurality of variables; and deliver the plurality of observations for presentation to a user. A method is also disclosed.
    Type: Grant
    Filed: November 20, 2018
    Date of Patent: May 31, 2022
    Assignee: KONINKLIJKE PHILIPS N.V.
    Inventors: Tak Ming Chan, Choo Chiap Chiau, Chun Qi Shi
  • Patent number: 11328311
    Abstract: A system for making gradual adjustments to planograms may include at least one processor. The processor may be programmed to receive a first image of a shelf; analyze the first image to determine a first placement of products on the shelf; determine a planned first adjustment to the first placement of products; and provide first information configured to cause the planned first adjustment. The processor may then receive a second image of the shelf captured after the first information was provided; analyze the second image to determine a second placement of products on the shelf; determine a planned second adjustment to the second placement of products; and provide second information configured to cause the planned second adjustment to the determined second placement of products.
    Type: Grant
    Filed: June 28, 2021
    Date of Patent: May 10, 2022
    Assignee: Trax Technology Solutions Pte Ltd.
    Inventors: Youval Bronicki, Ido Merkado, Antonin Bertin
  • Patent number: 11322027
    Abstract: An interactive vehicle information map system is disclosed in which, in various embodiments, geographical, geospatial, vehicle, and other types of data, geodata, objects, features, and/or metadata are efficiently presented to a user on an interactive map interface. The user may search vehicle-related data based on multiple sets of search criteria including, for example, information regarding one or more geographic area, one or more time period, one or more vehicle, one or more vehicle owner, and/or one or more license plate number, among other items. The map system may further include an interactive timeline and/or an interactive heatmap.
    Type: Grant
    Filed: August 29, 2019
    Date of Patent: May 3, 2022
    Assignee: Palantir Technologies Inc.
    Inventors: Andrew Dorne, Kevin Whelan, Ranajay Sen
  • Patent number: 11315193
    Abstract: A smart contract computing device may be provided. A processor may be configured to: (1) receive a plurality of deposits from a plurality of user computing devices; (2) store the plurality of deposits in a blockchain structure including, for each user computing device, a user identifier and a current amount; (3) receive, from at least one user computing device of the plurality of user computing devices, a proposal message for a decentralized insurance policy, the proposal message including a price amount, a coverage amount, a payout condition, and a specified data source; (4) receive, from at least one user computing device of the plurality of user computing devices, a response message for the decentralized insurance policy; and/or (5) generate, in response to receiving the response message, a smart contract in the blockchain structure including at least one buyer user identifier, at least one seller user identifier, the coverage amount, the payout condition, and the specified data source.
    Type: Grant
    Filed: February 12, 2020
    Date of Patent: April 26, 2022
    Assignee: BLUEOWL, LLC
    Inventor: Michael Sungjun Kim
  • Patent number: 11308516
    Abstract: An image processing unit (110) acquires a position of an advertisement and a position of a product by analyzing an image in which the product and the advertisement are disposed on a shelf rack are captured. A determination unit (120) determines whether or not a relation between the position of the product and the position of the advertisement satisfies a criterion. An output unit (130) outputs information indicating a determination result obtained by the determination unit (120).
    Type: Grant
    Filed: August 3, 2018
    Date of Patent: April 19, 2022
    Assignee: NEC CORPORATION
    Inventors: Yaeko Yonezawa, Kaito Horita, Akira Yajima, Mizuto Sekine, Yoshinori Ehara
  • Patent number: 11263577
    Abstract: A method that includes receiving a request on a mobile device from a user to access first performance data indicative of at least one performance metric of a physician is provided. The method includes receiving confirmation that the user has been authenticated as the physician and receiving the first performance data indicative of the at least one performance metric of the physician for a period of time. In some embodiments, the method further includes configuring the first performance data for display in a format specific to the mobile device and providing the formatted first performance data for display on the mobile device. A mobile device and a system to perform the above method are also provided.
    Type: Grant
    Filed: November 5, 2019
    Date of Patent: March 1, 2022
    Assignee: CAREFUSION 303, INC.
    Inventor: Tianyu D'Amore
  • Patent number: 11258728
    Abstract: Some embodiments provide a novel method for deploying different virtual networks over several public cloud datacenters for different entities. For each entity, the method (1) identifies a set of public cloud datacenters of one or more public cloud providers to connect a set of machines of the entity, (2) deploys managed forwarding nodes (MFNs) for the entity in the identified set of public cloud datacenters, and then (3) configures the MFNs to implement a virtual network that connects the entity's set of machines across its identified set of public cloud datacenters. In some embodiments, the method identifies the set of public cloud datacenters for an entity by receiving input from the entity's network administrator. In some embodiments, this input specifies the public cloud providers to use and/or the public cloud regions in which the virtual network should be defined. Conjunctively, or alternatively, this input in some embodiments specifies actual public cloud datacenters to use.
    Type: Grant
    Filed: October 24, 2019
    Date of Patent: February 22, 2022
    Assignee: VMWARE, INC.
    Inventors: Israel Cidon, Prashanth Venugopal, Aran Bergman, Chen Dar, Alex Markuze, Eyal Zohar
  • Patent number: 11257021
    Abstract: An observation platform determines relative responsiveness of enterprise employees to requests by external systems. A computer system of the observation platform monitors responses and actions of users to requests from external systems from a plurality of communication devices routed through a radio access point associated with the computer system. Each of the communication devices is associated with a user who is an employee in an enterprise. Information is extracted from the communications including users' identities. Performance of a plurality of the users is measured based on aspects of the extracted information related to the relative responsiveness to requests from the external systems. The requests are posed by the external systems and responded to via the communications devices. A numerical ranking of the measured performance by each of the plurality of measured users, with respect to others of the plurality of measured users, at responding to the requests is assigned.
    Type: Grant
    Filed: February 10, 2020
    Date of Patent: February 22, 2022
    Assignee: Theatro Labs, Inc.
    Inventors: Christopher N. Todd, Guy R. VanBuskirk, Ravi Shankar Kumar, Shiva Cheedella
  • Patent number: 11256708
    Abstract: A computer-implemented method of creating a process protocol in a local computer system is provided. The local computer system comprises a processor and a storage device, wherein the process protocol is created from raw data, which is stored in part in a first external computer system and in part in a second external computer system, wherein the raw data in the external computer systems is stored in a number of data tables, wherein the raw data comprises data, which is created during the execution of processes in the first external computer system and in the second external computer system.
    Type: Grant
    Filed: January 24, 2019
    Date of Patent: February 22, 2022
    Assignee: Celonis SE
    Inventors: Martin Klenk, Alexander Rinke
  • Patent number: 11250948
    Abstract: Computer-implemented methods, systems, and computer readable media are provided for identifying and optimizing performance drivers of a healthcare related system. Healthcare related data may be analyzed to produce performance information pertaining to performance indicators for performance drivers of the healthcare related system. From the performance information, changes in the sets of performance indicators over time for the performance drivers may be determined and performance drivers with determined changes satisfying a threshold may be identified. An impact of the determined changes in the performance indicators to the identified performance drivers and contributions to the determined impact from one or more factors may be identified. Factors of the identified performance drivers with opposing utilization trends may be identified and an impact of the identified factors on the performance drivers may be determined.
    Type: Grant
    Filed: January 31, 2019
    Date of Patent: February 15, 2022
    Assignee: International Business Machines Corporation
    Inventors: Ta-Hsin Li, Gigi Y. C. Yuen-Reed, Huijing Jiang, Kevin N. Tran, Bob Kelley, Thomas Halvorson
  • Patent number: 11238507
    Abstract: Provided are a computer program product, system, and method for extracting, validating, and correcting item attribute values in a database. Received user information indicates an incorrect database attribute value for an attribute of content in the database and a user provided attribute value for the incorrect database attribute value. A page is accessed over a network providing information on the content. A determination is made as to whether the page includes a page attribute value for the attribute of the content. A determination is made as to whether the page attribute value for the attribute of the content matches the user provided attribute value in response to determining that the page provides the page attribute value. The database is updated to use the user provided attribute value for the attribute of the content in response to determining that the page attribute value matches the user provided attribute value.
    Type: Grant
    Filed: December 12, 2018
    Date of Patent: February 1, 2022
    Assignee: International Business Machines Corporation
    Inventors: Raghuveer P. Nagar, Romil Samyal
  • Patent number: 11238383
    Abstract: Methods and systems for suggesting electronic collaborative user groups to a user account based on user account activity. The method includes identifying one or more event records corresponding to a user account. Each of the one or more event records identifying an interaction between a client device of the user account and a server computing system and corresponding to one or more themes associated with a given team. The method further includes calculating a theme score for the user account based on the retrieved one or more event records. The theme score based at least in part on the number of identified event records. The method also includes determining whether the calculated theme score exceeds a predetermined threshold score, and in response to determining that the calculated theme score exceeds the predetermined threshold score, facilitating connection of the user account and the team associated with the theme.
    Type: Grant
    Filed: June 14, 2017
    Date of Patent: February 1, 2022
    Assignee: ATLASSIAN PTY LTD.
    Inventors: Sherif Mansour, Sidney Gee-Lake Shek, Ashwin Srinivasan, Roaan Vos, Ernest Wong
  • Patent number: 11222273
    Abstract: Embodiments of the present specification provide a service recommendation method, apparatus, and device. During operation, the system obtains, based on historic information associated with a target user, a user feature and a service-usage feature of the target user for a service; determines a service recommendation scheme by inputting the user feature, the service-usage features, and a service feature of the service into a machine-learning model for recommending services; and recommends a service to the target user based on the determined service recommendation scheme.
    Type: Grant
    Filed: January 25, 2021
    Date of Patent: January 11, 2022
    Assignee: Advanced New Technologies Co., Ltd.
    Inventor: Lindong Liu
  • Patent number: 11222359
    Abstract: An event detection (ED) computing device is provided. The ED computing device includes a processor in communication with a memory. The processor is configured to receive real time data from a real time data source, including location data and transaction data, and calculate a first data derivative based at least in part on the received location data and transaction data. The ED computing device is also configured to identify an event associated with the first location based at least in part on the received location data and transaction data and store an identified event data structure in a database. The ED computing device is configured to retrieve notification rules associated with a first stakeholder, compare the a data derivative to the notification rules, and transmit a notification to the first stakeholder based at least in part on the comparison.
    Type: Grant
    Filed: October 31, 2017
    Date of Patent: January 11, 2022
    Assignee: MASTERCARD INTERNATIONAL INCORPORATED
    Inventors: Javier Krysztal, Matias Sevi
  • Patent number: 11209806
    Abstract: A method for efficiently managing configuration of modular control systems includes Detecting a communicative coupling between a workstation and a modular control system, determining whether an active project stored in a memory of the workstation matches a saved project stored in a memory of the modular control system, where each of the active project and the saved project includes a respective coordinated set of data for controlling operation of the modular control system, and when the active project and the saved project do not match, (i) determining whether the active project is correct for the modular control system, and (ii) when the active project is incorrect the modular control system, automatically providing, via an interactive user interface, a control for transferring at least a portion of the saved project from the memory of the modular control system to the active project in the memory of the workstation.
    Type: Grant
    Filed: September 13, 2018
    Date of Patent: December 28, 2021
    Assignee: FISHER-ROSEMOUNT SYSTEMS, INC.
    Inventors: Aaron C. Jones, Michael G. Ott, Julian K. Naidoo, Deborah R. Colclazier, Karen Johnson
  • Patent number: 11188969
    Abstract: Data-analysis-based validation of product review data and linking to product record data are provided to facilitate forwarding product-related guidance. The processing includes one or more processors obtaining record data documenting, at least in part, a product's specific supply chain history, and receiving by the processor(s) review data for the product. Based on data analysis, the processor(s) authenticates the review data of the product to establish verified review data, and links the verified review data to the record data documenting, at least in part, the product's supply chain history. The processor(s) provides to a user product-related guidance based, at least in part, on the verified review data for the product that has been linked to the record data documenting, at least in part, the product's supply chain history.
    Type: Grant
    Filed: April 23, 2020
    Date of Patent: November 30, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Craig M. Trim, Nadiya Kochura, Shikhar Kwatra, Tiberiu Suto, Adam Lee Griffin
  • Patent number: 11170340
    Abstract: Systems and methods for efficiently managing item deliveries are described. In an example, a computer system may identify a first handling sequence of a first item and sequence steps along the handling sequence. The sequence steps may be common to a different handling sequence of a second item. The computer system may determine that the first item should be grouped in a container grouping the second item based on the sequence steps being common. The computer system may generate an identifier and metadata for the container. The identifier may identify the container to handling systems. The metadata may identify the items of the container, a first sequence step to group the first item, and a second sequence step to ungroup the first item. The computer system may distribute the identifier and/or the metadata to the handling systems.
    Type: Grant
    Filed: October 24, 2016
    Date of Patent: November 9, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Akshay Satish Chandra, Sujan Akella, Peter Auchterlonie, Sujit Bhosale, Sekhar Putcha, Beryl Tomay, Vinoo Vasudevan, Aravind Yalamanchi
  • Patent number: 11170330
    Abstract: A system and method for the collection and processing of workplace, public and private data to predict and score risk incident frequency and severity for a commercial client. In one embodiment, the risk assessment may be performed using one or more machine learning techniques.
    Type: Grant
    Filed: December 13, 2019
    Date of Patent: November 9, 2021
    Assignee: SAFESITE SOLUTIONS, INC.
    Inventors: Peter Grant, David Fontain, Leigh Appel, Emilio Figueroa
  • Patent number: 11164274
    Abstract: An article conveyance system includes: a processor; and a storage device accessed by the processor, in which the processor calculates a conveyance time until a conveyance device conveys a shelf being a target for work of taking out or storing an article to a work place where the work on the shelf is performed and a work time until work scheduled to be performed at the work place is ended; and the processor determines whether or not to add an instruction to cause the conveyance device to convey the shelf to the work place based on a difference between the conveyance time and the work time.
    Type: Grant
    Filed: February 6, 2020
    Date of Patent: November 2, 2021
    Assignee: HITACHI INDUSTRIAL PRODUCTS, LTD.
    Inventors: Hiroshi Yoshitake, Ryota Kamoshida, Yoshikazu Nagashima, Masaharu Kondou
  • Patent number: 11158098
    Abstract: Techniques facilitating using a distribution system for incentivizing and accelerating data driven scientific research are described herein. The distribution system can track the input of various parties involved in scientific research, and when a reward, monetary or otherwise, is realized for one or more outcomes of the scientific research, the distribution system can distribute the reward among the parties that provided the input. The relative levels and contributions of the parties can be tracked to ensure that an equitable portioning of the reward is realized. A directed graph can be formed based on the transactions, wherein the nodes correspond to entities, researchers, publications, and the edges correspond to relationships between the entities. The directed graph can be analyzed to determine the relative or absolute levels of contributions from each of the entities, and the rewards can be distributed based on the contribution levels.
    Type: Grant
    Filed: October 25, 2019
    Date of Patent: October 26, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Flavio du Pin Calmon, Kush Raj Varshney
  • Patent number: 11146685
    Abstract: Systems and methods described herein can automatically route an inbound call from an identified customer to one of a plurality of agents, the agent being selected on the basis of likelihood of a favorable outcome. The method determines a predictive model appropriate for the identified customer, with model variables including call center data, and targeted marketing data based upon risk data for the customer. An analytical engine calculates outcome predictions by applying the predictive model to values of model variables over a recent time interval. In a time-series analysis, this calculation is repeated while dynamically adjusting the recent time interval, until identifying a call routing option that satisfies a favorable outcome criterion. This method may be used to select the agent to handle the incoming call, and optionally to select a product for that agent to discuss with the identified customer.
    Type: Grant
    Filed: January 17, 2020
    Date of Patent: October 12, 2021
    Assignee: MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
    Inventor: Sears Merritt
  • Patent number: 11134319
    Abstract: Devices and methods are provided for determining video data using contributor trust scores. A device may receive first data associated with a video program, wherein the first data are received from a first contributor, the first contributor having a first reliability ranking. The device may receive second data associated with the video program, wherein the second data are received from a second contributor, the second contributor having a second reliability ranking. The device may determine that the first reliability ranking is higher than the second reliability ranking. The device may send the first data to a catalog including additional video data.
    Type: Grant
    Filed: October 18, 2018
    Date of Patent: September 28, 2021
    Assignee: Amazon Technologies, Inc.
    Inventors: Michael Wyatt, Dhrumil Mayank Kumar Upadhyaya, Kelvin Li, Kunwar Kanishk Singh, Kenneth Benoit
  • Patent number: 11107031
    Abstract: Systems and methods for control of a vehicle fleet system are provided. The vehicle fleet system may include a dedicated carrier fleet having dedicated carrier vehicles operated by a dedicated fleet control system. The dedicated fleet control system may be in communication with a common carrier control system of a common carrier fleet and may operate to assign various shipments among the dedicated carrier vehicles and the common carrier fleet. In particular, the dedicated fleet control system may selectively assign the one or more shipments to the dedicated fleet or the common carrier fleet based on dedicated carrier constraints and common carrier constraints. The selective assignment may be based, in part, on a cost model that includes or excludes fixed costs for the dedicated carrier fleet.
    Type: Grant
    Filed: June 16, 2016
    Date of Patent: August 31, 2021
    Assignee: Ryder Integrated Logistics, Inc.
    Inventors: Christopher Lee Scharaswak, Michael Alan Dupre′, William Landon Taylor, Donald William Showell
  • Patent number: 11107299
    Abstract: An approach is provided for mobile transportation platform data capture. The approach, for instance, involves collecting through electronic means, a comprehensive aggregation of technical computing data, communications data, control systems data, systems configuration data, and network data on mobile transportation platforms (e.g., aircraft, automobiles, trains, ships, etc.) and the ecosystems they operate in. This would create a single comprehensive, searchable, repository of technical data for a specific, mobile platform event stamped for time and/or location.
    Type: Grant
    Filed: April 20, 2018
    Date of Patent: August 31, 2021
    Assignee: Microsystems Automation Group
    Inventors: Stephen M. Oronte, Lee Hall, Eric Jacobs
  • Patent number: 11099015
    Abstract: A management system that manages substitute parking service in which a substitute driver parks a vehicle of a service user, in place of the service user, includes a processor configured to generate path information indicating a path from a delivery location of the vehicle to a parking lot in which the vehicle is allowed to be parked, based on information indicating the delivery location, and information indicating a position of the parking lot, and the processor being configured to transmit the path information to a terminal of the service user.
    Type: Grant
    Filed: December 10, 2018
    Date of Patent: August 24, 2021
    Assignee: TOYOTA JIDOSHA KABUSHIKI KAISHA
    Inventors: Tohru Yanagida, Chikage Kubo, Ai Fujimura, Shunsuke Noda, Satoshi Usui
  • Patent number: 11093537
    Abstract: There is provided an information processing method for performing, through interaction with a user, narrowing down regarding information that the user desires to search for. The method includes: outputting a first question, which is an open question, about a target of search; obtaining a first answer to the first question, the first answer being input by the user; if a determination is made indicating that the first answer does not satisfy a first condition and that a word or phrase corresponding to a word or phrase included in the first answer is not included in a database, outputting a second question, which is an open question, for requesting an explanation about the word or phrase included in the first answer and not included in the database; and if a determination is made indicating that the first answer satisfies the first condition, outputting a closed question about the target of search.
    Type: Grant
    Filed: November 7, 2017
    Date of Patent: August 17, 2021
    Assignee: PANASONIC INTELLECTUAL PROPERTY MANAGEMENT CO., LTD.
    Inventors: Mitsuru Endo, Katsuyoshi Yamagami, Takashi Ushio
  • Patent number: 11087229
    Abstract: A method of machine learning includes performing dimensionality reduction on a parameter space by performing initial tests to determine scores for a plurality of parameter values in the parameter space, determining aggregate scores for a plurality of parameter value combinations, determining a ranking of the plurality of parameter value combinations based on the aggregate scores, and performing cluster analysis on the plurality of parameter value combinations to determine a set having highest aggregate scores. The method further includes performing additional tests, wherein each additional test is for a parameter value combination in the set. For each such parameter value combination, a probability of achieving a key performance indicator (KPI) is computed. Cluster analysis is then performed to determine a first subset of the set having highest probabilities of achieving the KPI. An operation is then performed on the first subset.
    Type: Grant
    Filed: February 3, 2017
    Date of Patent: August 10, 2021
    Assignee: Adxcel Inc.
    Inventors: Yuri Khidekel, Dmitry Aryshev
  • Patent number: 11071495
    Abstract: The present invention is provided to notify a person who makes a movement of a part to be improved in the movement. A movement evaluation system includes: a proficiency degree estimating unit generating a proficiency degree score on the basis of movement data obtained by detecting a movement of a user; an improvement point extracting unit specifying a part of the movement of the user as an improvement point on the basis of the movement data; and an information generating unit generating suggestion information to be presented to the user, on the basis of the improvement point.
    Type: Grant
    Filed: November 13, 2019
    Date of Patent: July 27, 2021
    Assignee: HITACHI, LTD.
    Inventors: Mitsuhiro Okada, Takehiro Niikura, Katsuyuki Nakamura, Takuto Sato, Hiroki Ohashi, Sheraz Ahmed, Mohammad Osamh Adel Al-Naser
  • Patent number: 11068542
    Abstract: A system for the management and reporting of serviceability at stores, restaurants, museums, entertainment venues or other locations 130, 140, 150, 160 is disclosed. The system comprises a serviceability information aggregator 125 working in conjunction with serviceability information agents which take the form of apps operating on smart phones, tablets, smart watches or other devices. The serviceability information aggregator 125 receives information from users 120 operating serviceability information agents related to serviceability parameters, such as wait time, line lengths, parking availability, or crowd size, aggregates the information into a serviceability score or scores, and communicates those on request to one or more users 120 via the application agent.
    Type: Grant
    Filed: November 15, 2018
    Date of Patent: July 20, 2021
    Inventor: John Green
  • Patent number: 11061890
    Abstract: An example embodiment relates to configuration items representing properties of one or more of computing devices or software applications deployed on a managed network. The example embodiment may involve a computing device: receiving an incident report to which no configuration item is linked; generating a feature vector for the report by applying a computational model to the incident report; comparing the feature vector to at least some of a set of feature vectors; based on the comparison, identifying a set of incident reports that are potentially related to the report, wherein members of the set of incident reports are each linked, in one or more databases, to one or more members of a set of configuration items; selecting a particular configuration item of the set of configuration items to link to the incident report; linking the particular configuration item to the incident report; and storing the link in the database(s).
    Type: Grant
    Filed: October 4, 2018
    Date of Patent: July 13, 2021
    Assignee: ServiceNow, Inc.
    Inventors: Rotem Steuer, Tal Epshtein
  • Patent number: 10997372
    Abstract: A computerized method of assessing a chatbot conversation includes: extracting one or more messages from the conversation; determining, based on the one or more messages, an existing business opportunity value score using a business opportunity state detector module; determining, based on the one or more messages, an existing user experience score using a user experience state detector module of the computing device; determining, based on the one or more messages, a future business opportunity value score using a future business opportunity predictor module of the computing device; determining, based on the one or more messages, a future user experience score using the future user experience predictor module of the computing device; calculating a composite score indicating whether human intervention in the chatbot conversation is desirable; and generating a display signal including a status indicator, for review by a human agent, reflecting a desirability of human intervention in the chatbot conversation.
    Type: Grant
    Filed: March 25, 2019
    Date of Patent: May 4, 2021
    Assignee: FMR LLC
    Inventors: Manish Gupta, Rajib Biswas, Srijan Saket
  • Patent number: 10994933
    Abstract: A method for recommending a tote type for an operator to select for use in robot induction process, wherein the robot operates under the control of a warehouse management system to fulfill orders, each order including one or more items and each item being located in a warehouse. The method includes grouping one or more orders from an order queue to form at least one order set. The method also includes identifying, based on a characteristic of the at least one order set, a preferred tote type to be assigned to the robot to carry the order set on the robot. The method further includes communicating to an operator the preferred tote type to enable the operator to select from a plurality of totes a tote of the preferred tote type to assign to the robot for execution of the order.
    Type: Grant
    Filed: January 30, 2019
    Date of Patent: May 4, 2021
    Assignee: Locus Robotics Corp.
    Inventors: Michael Charles Johnson, Sean Johnson, Luis Jaquez, Bruce Welty
  • Patent number: 10997515
    Abstract: A method of machine learning includes performing dimensionality reduction on a parameter space by performing initial tests to determine scores for a plurality of parameter values in the parameter space, determining aggregate scores for a plurality of parameter value combinations, determining a ranking of the plurality of parameter value combinations based on the aggregate scores, and performing cluster analysis on the plurality of parameter value combinations to determine a set having highest aggregate scores. The method further includes performing additional tests, wherein each additional test is for a parameter value combination in the set. For each such parameter value combination, a probability of achieving a key performance indicator (KPI) is computed. Cluster analysis is then performed to determine a first subset of the set having highest probabilities of achieving the KPI. An operation is then performed on the first subset.
    Type: Grant
    Filed: February 3, 2017
    Date of Patent: May 4, 2021
    Assignee: Adxcel Inc.
    Inventors: Yuri Khidekel, Dmitry Aryshev
  • Patent number: 10997532
    Abstract: A system for assessing and optimizing master data maturity for an enterprise master data architecture. The master data maturity analysis system generates a master data maturity matrix for individual master data users. Each unique master data user's master data maturity matrix is used to generate master data matrices for other hierarchical entities for an enterprise such as lines of business and/or the enterprise as a whole. Master data maturity matrices are stored over time and tracked to assess and optimize the master data maturity and improvement of the master data technology vertically and horizontally across all enterprise hierarchies and business components.
    Type: Grant
    Filed: January 30, 2018
    Date of Patent: May 4, 2021
    Assignee: THE DUN AND BRADSTREET CORPORATION
    Inventor: Diwakar Ray Govindugari
  • Patent number: 10977272
    Abstract: Disclosed is system and method for generating data visualization. The system comprises a database arrangement configured to store data retrieved from one or more data sources, and a server arrangement comprising a user profile module configured to define one or more user profiles, and associate one or more data sources and data-object thereto; a receiving module configured to receive data visualization request from the user profile; and a data processing module configured to determine connections between the one or more data sources and data-object based on the user profile; select one or more data sources from the one or more data sources based on the data visualization request; retrieve data associated with the one or more selected data sources based on the data visualization request; and generate at least one data-object based on the retrieved data from the one or more selected data sources and defined connections therewith.
    Type: Grant
    Filed: December 11, 2018
    Date of Patent: April 13, 2021
    Assignee: Darvis, Inc.
    Inventor: Ingo Nadler
  • Patent number: 10936614
    Abstract: A device may receive, from a user device, a request for a set of forecasts of an extract transform load (ETL) completion time for a group of ETL jobs associated with an organization. The device may obtain a set of performance indicators associated with the group of ETL jobs. The device may filter the set of performance indicators using one or more filtering techniques. The device may generate the set of forecasts of the ETL completion time by using a data model to process the set of performance indicators and/or a set of assumptions associated with a set of recommendations for reducing the ETL completion time. The device may provide the set of forecasts of the ETL completion time to the user device. The device may perform one or more actions that cause the ETL system to execute the group of ETL jobs within a threshold completion time.
    Type: Grant
    Filed: June 29, 2018
    Date of Patent: March 2, 2021
    Assignee: Accenture Global Solutions Limited
    Inventors: Madan Kumar, Sameer Keshkamat
  • Patent number: 10936806
    Abstract: According to one embodiment, a document processing apparatus includes an acquisition unit, an extractor, and a detector. The acquisition unit acquires a first document and a second document different from the first document. The extractor extracts a first structure representing a word dependence of structural elements in the first document and extracts a second structure representing a word dependence of structural elements in the second document. The detector detects a difference for each structural element from the first structure and the second structure.
    Type: Grant
    Filed: November 4, 2016
    Date of Patent: March 2, 2021
    Assignee: Kabushiki Kaisha Toshiba
    Inventors: Masayuki Okamoto, Ryohei Orihara
  • Patent number: 10929793
    Abstract: A mechanism is provided for generating crowd-based custom logic units for use in storage management. Responsive to receiving analytic data from a set of storage device managers about how users interact with the set of storage device managers, the analytics data is analyzed in order to gain one or more insights into how users interact with the set of storage device managers. One or more logic units are then generated utilizing the one or more insights. The one or more logic units are then sent to one or more storage device managers in the set of storage device managers in order that the users of the one or more storage device managers utilize the one or more logic units to perform their daily tasks more efficiently.
    Type: Grant
    Filed: August 3, 2017
    Date of Patent: February 23, 2021
    Assignee: International Business Machines Corporation
    Inventors: Daniel Lereya, Nadav Parag, Vladimir Shalikashvili, Moshe Weiss
  • Patent number: 10915563
    Abstract: Provided is a technique for extracting a factor (event pattern) that has an influence on an objective index (objective variable). A data analysis device according to the present disclosure performs: a process of generating, with respect to explanatory variable data included in data to be analyzed, a time-series pattern in a predetermined range; a process of calculating a correlation value between the time-series pattern and at least one item of objective variable data included in the data to be analyzed; and a process of outputting, together with the correlation value, the time-series pattern corresponding to the correlation value as an analysis result.
    Type: Grant
    Filed: March 28, 2016
    Date of Patent: February 9, 2021
    Assignee: HITACHI, LTD.
    Inventors: Susumu Serita, Yoshiyuki Tajima, Tomoaki Akitomi, Fumiya Kudo
  • Patent number: 10904200
    Abstract: Systems, apparatus, and methods are disclosed for intelligent communication over multiple communications platforms. A dispatch controller interfaces with at least one communication platform to obtain and convert messages to a platform-agnostic format annotated with user and source information. A processing and routing controller applies natural language processing and machine learning techniques to interpret user requests and simultaneously become better at interpreting user requests. A task performance controller invokes specific tasks extracted from routed messages and/or initiates responses to user requests. At least one message bus communicates between the dispatch controller, the processing controller, and the task performance controller, and at least one memory device stores data and processor-executable instructions employed by the dispatch controller, the processing controller, and the task performance controller.
    Type: Grant
    Filed: April 10, 2019
    Date of Patent: January 26, 2021
    Assignee: Talla, Inc.
    Inventors: Byron Galbraith, Jon Klein
  • Patent number: 10887157
    Abstract: An application executing on a mobile computing platform provides independent data channels over a mobile network to multiple separate computing systems that each maintain some data pertinent to problem determination and resolution when an incident arises in a monitored information technology (IT) environment. The application maintains and separately exercises the channels to provide timely information in a user interface that composites data to present a single interface with a multi-sourced contextual rendering. Some systems may include an IT monitoring system and a separate incident management system among its sources. Channels may include extended functionality to improve security or other aspects of communication with mobile platforms.
    Type: Grant
    Filed: July 31, 2019
    Date of Patent: January 5, 2021
    Assignee: SPLUNK INC.
    Inventors: Tristan Antonio Fletcher, Caleb Eugene Hanson, Amy Katherine Hunnel Bianchi, Daniel M. Jones, Alexandros Nikolaos Kompotis, Ross Andrew Lazerowitz, William Marcum, Michael Margulis, Sean David McBride, Daniel Blake Partain, Eric Nathaniel Tschetter, Dipti Prabhakar Siddamsettiwar
  • Patent number: 10862690
    Abstract: A technique for handling data provided from a source node to a collecting node in a data network is described. As to a method aspect of the technique, the source node generates a sequence of values. The sequence is unrevealed in the data network by the source node in a time interval. An authentication of the sequence is triggered in the data network. The authentication associates the sequence with the source node. One or more signatures for one or more data sets to be sent in the time interval are computed using one or more values of the sequence. The one or more data sets in the time interval are sent from the source node to the collecting node. The source node further provides one or more of the signatures.
    Type: Grant
    Filed: September 30, 2014
    Date of Patent: December 8, 2020
    Assignee: TELEFONAKTIEBOLAGET LM ERICSSON (publ)
    Inventors: Bernard Smeets, Mats Näslund
  • Patent number: 10854100
    Abstract: Techniques for statistically estimating a rating or other “figure of merit” for a user are disclosed. According to one such technique, a first quantity of submissions that were submitted by a user is determined. A second quantity of submissions that (a) were submitted by the user and (b) obtained a particular rating from a rating mechanism also is determined. A user rating for the user is determined based at least in part on the first quantity, the second quantity, and a factor that is independent of both the first quantity and the second quantity—such as the probability that an answer submitted by any answerer in a population will obtain the particular rating from the rating mechanism. The influence that the second quantity has on the user rating relative to the influence that the factor has on the user rating may depend at least in part on the first quantity.
    Type: Grant
    Filed: April 10, 2012
    Date of Patent: December 1, 2020
    Assignee: Oath Inc.
    Inventors: Byron Dom, Deepa Paranjpe
  • Patent number: 10841180
    Abstract: A method and a system implementing a service level agreement based storage access system. A service level agreement based storage access system presents a single interface for data storage consumers and translates generic data operation requests to data operation request specific to a storage server. The SLA based storage access system also monitors storage server performance and may throttle processes to ensure service level agreements are not violated.
    Type: Grant
    Filed: January 24, 2017
    Date of Patent: November 17, 2020
    Assignee: PayPal, Inc.
    Inventors: Yuri Finkelstein, Kumar Rethinakaleeswaran, John Helm, Zheng Peter Xu
  • Patent number: 10834259
    Abstract: Techniques for benchmarking performance in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking contact center system performance comprising cycling, by at least one computer processor configured to perform contact center operations, between a first contact-agent pairing strategy and a second contact-agent pairing strategy for pairing contacts with agents in the contact center system; determining an agent-utilization bias in the first contact-agent pairing strategy comprising a difference between a first agent utilization of the first contact-agent pairing strategy and a balanced agent utilization; and determining a relative performance of the second contact-agent pairing strategy compared to the first contact-agent pairing strategy based on the agent-utilization bias in the first contact-agent pairing strategy.
    Type: Grant
    Filed: November 21, 2018
    Date of Patent: November 10, 2020
    Assignee: Afiniti Europe Technologies Limited
    Inventor: Zia Chishti
  • Patent number: 10825062
    Abstract: A system may include an aggregate model comprising a plurality of modules, a monitoring dashboard in communication with the aggregate model, and a search-marketing campaign manager in communication with the aggregate model, the monitoring dashboard, and a search engine entity. Additionally, the system may include a bidding interface in communication with the aggregate model and a search engine entity and/or a monitoring dashboard configured to generate model adjustment data. The search-marketing campaign manager may be configured to determine trend data, measured marketing indicators, or both, from one or more of marketing data or historical data.
    Type: Grant
    Filed: September 4, 2019
    Date of Patent: November 3, 2020
    Assignee: Capital One Services, LLC
    Inventors: Patrick Manion, Edmond Truong, Meng Sun, Jie Shen
  • Patent number: 10796131
    Abstract: Confirming compliance with a configuration includes: receiving information about a fixture, where the information includes a specified configuration of items to be displayed on the fixture; generating a display using the information, where the display depicts the specified configuration; presenting the display using a graphics system of a computing device; receiving an image depicting an actual configuration of the fixture; associating metadata with the image, where the metadata includes searchable data that distinguishes the fixture from at least some other fixtures of like type; sending the image, along with the metadata, over a network to a server that is remote from the computing device; and in a case that the specified configuration substantially matches the actual configuration, sending, along with the image and the metadata, a message indicating that the fixture is in compliance with the specified configuration.
    Type: Grant
    Filed: July 10, 2018
    Date of Patent: October 6, 2020
    Assignee: One Door, Inc.
    Inventors: Raymond Ferrara, Weiyan Ci