Abstract: To improve the visibility of a sequence of a plurality of images corresponding to a sequence of a plurality of pieces of information. According to the contents of a scroll operation, a display controller (1) displays to move each of a sequence of a plurality of card images (81 to 87) along a first direction and displays to move back and forth along a second direction. Furthermore, the display controller (1) determines a superimposing order for displaying each of a sequence of a plurality of the card images (81 to 87) according to a displacement of a display position of each of the sequence of the plurality of card images (81 to 87) in the second direction, and displays on a display unit (17) each of the sequence of a plurality of card images to be superimposed in accordance with the order.

Abstract: An audio recording apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; a talking storage part that stores audio recording data of talking of the agent; a display control part that causes a link display image to be displayed on a display unit, the link display image indicating a link to the corresponding audio recording data, in association with historical display of response states of the agent, based on the historical data set; and a replaying part that replays the audio recording data, when the link display image is selected.

Abstract: The present invention has the objective of providing a method for reducing trouble in creating a seating layout by a method other than with templates. The computer 1 accepts a designating operation on position coordinates forming a base point in the prescribed display area from a user, accepts a designating operation of a direction of generating the seating symbol data from position coordinates as the base point in the prescribed display area, determines a position for displaying the seating symbol data in the prescribed display area, based on the base point and the direction, generates seating symbol data comprising position data representing the position determined, adds to the combination of the seating symbol data composing the seating layout data, and stores thereof in the memory 120, and displays the seating symbol data in the display unit 150 based on position data included in the generated seating symbol data.

Abstract: A history management apparatus that includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an image generation part that generates data of a display image indicating the history of response states of the agent to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.

Abstract: A graph image generation unit 42 constructs a two-dimensional space and generates data of a graph image in the space, in which a graph G of a type is rendered. A coordinate receiving unit 43 receives an arbitrary coordinate in an arbitrary timeline TL designated by a user operation, among coordinates in at least two axes defining the space. A line image generation unit 44 acquires information of the space from the graph image generation unit 42, and generates data of the line image in the space, the line image passing through at least the coordinate in the received timeline TL. An image synthesis unit 45 generates data of the synthesized image by combining the data of the graph image with the data of the line image 111b in which the line is rendered. A display control unit 46 controls a display unit 17 to display the synthesized image.

Abstract: A history management apparatus that includes: a history storage part that stores a historical data set indicating a history of response states including transfer among a plurality of agents to one call; an image generation part that generates data of a display image that integrates the history of response states of the plurality of agents to the one call, based on the historical data set; and a display control part that causes the display image to be displayed on a display unit.

Abstract: It is an object of the present invention to provide a method for reducing a user's operation procedures in a pop-up menu and for effectively locating the user's desired processing. A computer (1) displays a pop-up menu based on a list of at least one processing item stored in advance at a position designated by data indicative of a display request in a display unit (14) in response to receipt of the data indicative of the display request of the pop-up menu through an input unit (13). While continuing the display of the pop-up menu in response to receipt of data through the input unit (13) indicative of one processing item selected from the list, the computer (1) displays a form for receiving a parameter input corresponding to the processing item, receives input data for the form through the input unit (13), and stores the data as parameters of the processing item.

Abstract: An assignment management apparatus includes: a traffic acquisition unit that acquires traffic per unit time; a storage unit that stores traffic per unit time when an operator is assigned, as traffic upon assignment, in association with the operator and an assignment sequence, and stores traffic per unit time when the assignment is canceled, as traffic upon cancellation; a processing capacity calculation unit that calculates difference between the traffic upon assignment of the operator and traffic upon assignment of an operator whose assignment sequence is next to the operator, as processable traffic of operators; and a determination unit that determines that it is timing to cancel assignment of an operator, in a case in which the traffic per unit time is decreased by the processable traffic calculated for the operator from the traffic upon cancellation.

Abstract: An alert analyzing apparatus includes: a storage unit that stores a first value and a preset second value in association with time-of-day information, the first value fluctuating as time elapses; an alert output unit that outputs an alert and time-of-day information in a case in which the first value diverges from the second value in a certain time of day; a comment accepting unit that accepts an input of a comment on the alert thus output, and stores the comment in association with the time-of-day information; and a classification unit that classifies a plurality of time zones into any one of predetermined segments, and stores the comment associated with the time zone thus classified, in association with each of the segments, based on a fluctuation phase of the first value.

Abstract: A server (10) is connected to a terminal (13) for an operator and a terminal (12) for a manager through a network (14), receives operation situation data representing the operation situation of the terminal (13) transmitted from the terminal (13) together with the seat ID, creates display data for displaying an image of the seat layout representing the operation situation different with the type of the received operation situation data according to the seat ID from the layout data read out of a storage unit (120) of the server (10), and transmits the display data to the terminal (12).

Abstract: A history management apparatus includes: an acquisition part that acquires a fragment data set indicating an action of a switchboard to a call, and an execution time of the action; a history generation part that generates a historical data set indicating a history of response states of an agent to one call, from a plurality of fragment data sets acquired; an extraction part that extracts a historical data set satisfying predetermined conditions, respectively, among the historical data sets; an image generation part that generates data of a display image displaying information specifying a call corresponding to the historical data set extracted, along with information indicating the predetermined conditions; and a display control part that causes the display image to be displayed on a display unit.