Abstract: The present invention has the objective of providing a method for reducing trouble in creating a seating layout by a method other than with templates. The computer 1 accepts a designating operation on position coordinates forming a base point in the prescribed display area from a user, accepts a designating operation of a direction of generating the seating symbol data from position coordinates as the base point in the prescribed display area, determines a position for displaying the seating symbol data in the prescribed display area, based on the base point and the direction, generates seating symbol data comprising position data representing the position determined, adds to the combination of the seating symbol data composing the seating layout data, and stores thereof in the memory 120, and displays the seating symbol data in the display unit 150 based on position data included in the generated seating symbol data.

Abstract: The present invention has the object of providing a method of managing changes of assignments in response to various disturbances that may occur up to the work date after creating an assignment plan. A computer 1 includes a memory 120 storing assignment data including at least data related to employees assigned and a period of use for each of the seats, reads the assignment data from the memory 120 and displays thereof on a display unit 150 according to an operation requesting display of the assignment data accompanying designations of a seat and a period, accepts a designating operation of a seat and an employee as targets of change and a seat after change, determines whether the seat after change accepted is usable, and changes the assignment data and stores thereof in the memory 120 in a case in which it is determined that the seat after change is usable.

Abstract: The optimum number of agents necessary for contact-center jobs is dynamically calculated in accordance with actual operations. A method of making the same controllable and a computer program to realize such calculation and method are provided. A necessary number-of-people calculating means (4) theoretically calculates the necessary number of people in response to the number of calls varying from time to time and average handling time (“AHT”) for agents by using the well known Erlang C equation. Further, an operation-rate adjusting means (6) adjusts such theoretically calculated data of the necessary number of people by using a predicted operation data based on managers' practically experienced data and a control means (9) provides the calculated result to an output means (7).