Abstract: Systems and methods are provided for automatically selecting a mute function based on audio content. One example method includes receiving, at a first computing device, a first audio input and, from a second computing device, a second audio input. Content of the first audio input and the second audio input is determined with natural language processing. Whether the content of the first audio input corresponds to the content of the second audio input is determined. A mute function is operated at the first computing device, based on the determination of whether the content of the first audio input corresponds to the content of the second audio input.

Abstract: A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

Abstract: A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

Abstract: The present invention relates to a method for conducting a videoconference including a certified verification of at least one communication partner (first participant). Thus, another communication partner (second participant) is provided with legal certainty that the person whom he or she talks to is indeed the person she says she is. For this purpose, on the side of the first participant a technical verification step is performed in advance of setting up the video call, which is based at least on a comparison of an image of the first participant captured in real-time and an image available on an official document such as an ID card of the first participant. In case of success, respective verified identification information of the first participant is transmitted to the terminal equipment of the second participant and indicated to the second participant.

Abstract: A method for conducting a three dimensional (3D) video conference between multiple participants, the method may include determining, for each participant, updated 3D participant representation information within the virtual 3D video conference environment, that represents participant; wherein the determining comprises compensating for difference between an actual optical axis of a camera that acquires images of the participant and a desired optical axis of a virtual camera; and generating, for at least one participant, an updated representation of virtual 3D video conference environment, the updated representation of virtual 3D video conference environment represents the updated 3D participant representation information for at least some of the multiple participants.

Abstract: A method for conducting a three dimensional (3D) video conference between multiple participants, the method may include determining, for each participant and multiple times during the 3D video conference, updated 3D participant representation information within the virtual 3D video conference environment; and generating, for at least one participant and multiple times during the 3D video conference, an updated representation of a virtual 3D video conference environment, the updated representation of virtual 3D video conference environment represents the updated 3D participant representation information for at least some of the multiple participants; and wherein the 3D participant representation information comprises a 3D model and one or more texture maps.

Abstract: Disclosed here is a method to determine a user intent when a user device initiates an interactive voice response (IVR) call with a wireless telecommunication network. A processor can detect the IVR call initiated with the network and determine whether the user device is a member of the network. Upon determining that the user device is a member of the network, the processor can obtain user history including interaction history between the user and the network. Based on the user history, the processor can predict the user intent when the user initiates the IVR call. The processor can detect whether user device is a 5G capable device. Upon the determining that the device is 5G capable and based on the predicted user intent, the processor can suggest to the user an application configured to execute on the user device and configured to address the predicted user intent.

Abstract: A computer-implemented method, a computer system and a computer program product generate a custom display for a virtual meeting. The method includes obtaining a plurality of virtual meeting information from a server. The method also includes capturing virtual meeting session data with a device. The virtual meeting session data is selected from a group consisting of audio data, video data and images of a screen of the device. The method further includes determining a current virtual meeting status and a participant emotion based on the virtual meeting session data and the plurality of virtual meeting information. In addition, the method includes predicting a virtual meeting end time and a participant status based on the current virtual meeting status and the participant emotion. Lastly, the method includes displaying the virtual meeting end time and the participant status in a meeting dashboard on the device.

Abstract: This application relates to an image display device and method. In one aspect, the image display device includes a communication interface, a user interface, a memory and a processor. The processor may receive, from a first terminal through the communication interface, a stream including a plurality of images captured by the first terminal. The processor may also determine whether the received stream includes a first image in which no face is detected among the plurality of images. The processor may further, in response to determining that the received stream includes the first image, perform image processing on the first image to generate a second image. The processor may further display, through the user interface, the plurality of images by replacing the first image with the second image.

Abstract: There is provided an information processing apparatus, an information processing method, and a program that make it possible to recognize a state of telecommunication among multiple points more easily. Information regarding telecommunication performed among telecommunication apparatuses is received, and an image that indicates a state of telecommunication between a first telecommunication apparatus and another communication apparatus and a state of telecommunication between a plurality of other telecommunication apparatuses is generated on the basis of the received information, and then the generated image is displayed. The present disclosure can be applied, for example, to an information processing apparatus, a telecommunication apparatus, electronic equipment, an information processing method, a program, or the like.

Abstract: Techniques for caller verification in Rich Communication Services (RCS) for text messaging are discussed herein. A communication client can be the communication client designated to receive incoming communications for the user equipment. The user equipment may use the communication client to send, to a network device, a Session Initiation Protocol (SIP) instance to set communication client. The SIP instance may include a primary designator and a Universally Unique Identifier (UUID) associated with the client. The network device may store the information for the user equipment including the UUID and capability set. A second user equipment may poll the network device for the communications capabilities of the first user equipment before establishing a connection.

Abstract: In one aspect, a device may include at least one processor and storage accessible to the at least one processor. The storage may include instructions executable by the at least one processor to facilitate a video conference and to determine different volume levels at which audio for different conference participants should be set. Each different volume level may be greater than zero. The instructions may also be executable to, based on the determination, control audio for the video conference according to the different volume levels. The determination may be based on something other than one of the conference participants specifying one or more of the different volume levels.

Abstract: A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. Also, a schedule associated with the profile configuration can ensure a video notification of one or more scheduling parameters to the client user as well as the receipt of a video response from the client user.

Abstract: Systems and methods for enhanced teleconferencing. An example method includes generating a teleconference interface with a plurality of user-controlled participant interface elements representing participants of the teleconference; identifying a first conversation based on positions, in the teleconference interface, of a first subset of the participant interface elements; identifying a second conversation based on the positions, in the teleconference interface, of a second subset of the participant interface elements; accessing supplemental data, from at least one of a networking or social media database, for the participants of the teleconference; and presenting, within the participant interface elements, the supplemental data.

Abstract: A system controller for use in a videoconferencing system having multiple videoconferencing rooms each including a videoconferencing codec, includes a communication interface in communication with a videoconferencing codec located in the same videoconferencing room as the system controller, a memory configured to store information about the videoconferencing room in which the system controller is located, and a processor configured to execute computer-executable instructions stored in the memory to receive one or more commands transmitted by a mobile computing device in response to determining whether a videoconferencing room in which the system controller is located is within a defined proximity of the mobile computing device. The processor is configured to control, via the communication interface, the videoconferencing codec located in the same videoconferencing room as the system controller, according to the one or more commands to establish or control a videoconference in the same videoconferencing room.

Abstract: A controller for calibrating a videoconferencing system is disclosed. The system includes a first codec connected to a second codec through a videoconferencing connection. The controller includes an output in communication with the first codec for controlling the first codec to transmit a videoconferencing signal to the second codec through the videoconferencing connection, and an input for receiving a calibration adjustment value from another controller over a network, where the other controller is in communication with the second codec. The controller is configured to adjust a signal level setting of the first codec using a level adjustment command of the first codec, and the level adjustment command is determined according to the calibration adjustment value transmitted by the other controller.

Abstract: Technologies are disclosed for servicing a video conference by a media control device. The media control device may receive a first signal from a camera device. The first signal may include at least a video component and a first audio component. The media control device may receive a second signal from a microphone device. The second signal may include at least a second audio component. The first audio component and the second audio component may represent the audio communication of the video conference. The media control device may identify a first timestamp of the first signal and a first timestamp of the second signal. The first signal may be modified based, at least in part, on the second signal and an adjusted first timestamp of the first signal. The modified first signal may be sent to a recipient device serving the video conference.

Abstract: A machine is configured to identify a media file that, when played to a user, is likely to modify an emotional or physical state of the user to or towards a target emotional or physical state. The machine accesses play counts that quantify playbacks of media files for the user. The playbacks may be locally performed or detected by the machine from ambient sound. The machine accesses arousal scores of the media files and determines a distribution of the play counts over the arousal scores. The machine uses one or more relative maxima in the distribution in selecting a target arousal score for the user based on contextual data that describes an activity of the user. The machine selects one or more media files based on the target arousal score. The machine may then cause the selected media file to be played to the user.

Abstract: A multi-modal portal system provides an authorization prior to establishing a visual interface connection between a support user or caller and a client user or receiving party. Once the caller is authorized, the caller is permitted to drop-in such that a visual interface connection is established with the receiving party. The authorization can be based on a profile configuration that indicates whether the caller has the credentials required for the visual interface. The authorization can require that a notification be sent to a trusted user or primary contact or the caller can be associated with a profile configuration that allows for a pre-authorization without requiring the notification. By providing such an authorization, a secure and private visual interface with the client user can be accomplished without requiring an express action or consent by the client user.

Abstract: A first playback device may include at least one battery, a network interface, at least one processor, a non-transitory computer-readable medium, and program instructions stored on the non-transitory computer-readable medium. The program instructions may be executable by the at least one processor such that the first playback device is configured to (i) receive an instruction to operate as a group coordinator of a synchrony group, (ii) determine a value of a battery state variable of the at least one battery, (iii) based on the value of the battery state variable of the at least one battery, select a second playback device from one or more other members of the synchrony group to operate as the group coordinator of the synchrony group, and (iv) cause the second playback device to operate as the group coordinator of the synchrony group.