Abstract: A call center maintains various pools of telephone numbers, where each telephone number pool comprises a plurality of telephone numbers in a geographic area. A call originating to a called number uses a calling telephone number that is selected from one of a plurality of telephone number pools based on the area designated by the called number. An index value is used to select the telephone number from the selected telephone number pool. The selected telephone number is used to as a calling telephone number when originating a call to the called party.

Abstract: In one embodiment a system and method is described, the system and method including a first camera, which, when activated, captures a first video of a first field of view (FOV) a first display spatially associated with the first camera, the first display for displaying video received from a remote site when the first camera is activated, a second camera, which, when activated, captures a second video of a second FOV, a second display spatially associated with the second camera, the second display for displaying video received from the remote site when the second camera is activated, and a processor which controls the first camera, the second camera, the first display, the second display, and a triggering mechanism, wherein the triggering mechanism activates the first camera to capture video in the first FOV, identifies over time if a mode change occurs and upon identifying the mode change, deactivates the first camera and the first display and activates the second camera and the second display.

Abstract: A method and apparatus for compositing images in a portable terminal are provided. The method includes acquiring a plurality of images; determining a composition region of each of the plurality of images; and compositing the plurality of images by using the composition regions of the plurality of images.

Abstract: Generally this disclosure describes a video communication system that replaces actual live images of the participating users with animated avatars. A method may include selecting an avatar, initiating communication, capturing an image, detecting a face in the image, extracting features from the face, converting the facial features to avatar parameters, and transmitting at least one of the avatar selection or avatar parameters.

Abstract: An image processing method may include collecting a video image and a depth map of an object; segmenting, using the depth map, a video image frame corresponding to the video image at a same moment to obtain a contour of a foreground image in the video image frame; performing, according to the contour of the foreground image, first encoding on pixels of a video image inside the contour of the foreground image in the video image frame and second encoding on pixels of a video image outside the contour in the video image frame, where an encoding rate of the first encoding is higher than an encoding rate of the second encoding. According to the embodiments of the present disclosure, an occupation rate of network bandwidth in a video image transmission process can be lowered.

Abstract: Generally this disclosure describes a video communication system that replaces actual live images of the participating users with animated avatars. A method may include selecting an avatar; initiating communication; detecting a user input; identifying the user input; identifying an animation command based on the user input; generating avatar parameters; and transmitting at least one of the animation command and the avatar parameters.

Abstract: System and method involving user interfaces and remote control devices. These user interfaces may be particularly useful for providing an intuitive and user friendly interaction between a user and a device or application using a display, e.g., at a “10 foot” interaction level. The user interfaces may be specifically designed for interaction using a simple remote control device having a limited number of inputs. For example, the simple remote control may include directional inputs (e.g., up, down, left, right), a confirmation input (e.g., ok), and possibly a mute input. The user interface may be customized based on current user activity or other contexts (e.g., based on current or previous states), the user logging in (e.g., using a communication device), etc. Additionally, the user interface may allow the user to adjust cameras whose video are not currently displayed, rejoin previously left videoconferences, and/or any of a variety of desirable actions.

Abstract: A videoconferencing system for determining alignment information for images captured by two or more cameras is disclosed. The videoconferencing system can include a plurality of endpoints and at least one control unit (CU) such as a multipoint control unit (MCU), for example. An endpoint can include a plurality of cameras and at least one projector. The projector is used to project a pattern at the near end site, which pattern is captured by the plurality of cameras. The image frames produced by the cameras are processed to determine the identity and location coordinates of the images of the projected patterns. The location coordinates can be used as reference points to be used by applications such as telepresence, 3D videoconferencing, and morphing.

Abstract: Remote multi-party and/or event-driven visitation for controlled-environment facilities. In some embodiments, a method may include receiving a request to initiate a remote group visitation session between a resident of a controlled-environment facility and two or more non-residents of the controlled-environment facility. The method may also include enabling the remote group visitation session, wherein during the session the resident is allowed to communicate with the two or more non-residents.

Abstract: In some implementations, a method includes receiving a selection of one or more users of a social networking service, the selection received via a social networking interface. A live visual data feed derived from a camera is received, where the received live visual data feed has a multiple frames and has a time interval between successive frames of the live visual data feed. A modified live visual data feed is sent over a network to be distributed using the social networking service to the selected users of the social networking service. The modified live feed includes frames derived from the frames of the received live visual data feed, and the modified feed provides a different time interval between its successive frames than the time interval between the frames of the received live feed.

Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns.

Abstract: A unified communications (UC)-based video conference call method and system, and a device, where receiving, by a first UC client, a request for querying call information of a second video conference terminal (VCT), where the request includes an identifier of a called contact; sending the query request to a UC server, and receiving the call information of the second VCT; and sending, by the first UC client, the call information of the second VCT to a first VCT, hence the first VCT initiates a video conference call to the second VCT according to the call information of the second VCT. By integrating a personal computer (PC)-based UC system with a hardware video conference system that is based on a digital signal processor (DSP) and embedded software, a high-quality video conference can be initiated and held using a UC client, thereby boosting user experience and enhancing product competitiveness.

Abstract: A communication system includes a touch screen display device with first and second cameras mounted on opposite sides of the touch screen display device so a field of view for each camera is pointed inward relative to the touch screen display device. A conferencing subsystem controls conferencing communication to send and receive touch screen display signals and video signals.

Abstract: The present disclosure discloses a method and system for sending media data in telepresence technology. By collecting audio or video data corresponding to a spatial area, the collected data is processed respectively to acquire multiple streams of data distinguished by a collecting spatial area and corresponding collecting spatial information; the multiple streams of data are encoded, encoded multiple streams of audio data and the collecting spatial information are packed together, and/or encoded multiple streams of video data and the collecting spatial information are packed together, and a packet including multiple streams of audio or video data is sent, respectively. The present disclosure also discloses a method and system for playing media data in telepresence technology. With the methods and systems, it is possible to directly identify the corresponding collecting spatial area, i.e.

Abstract: A call center system has a computerized server executing software (SW) from a machine-readable medium, a data collection function of the SW enabled for collecting data regarding incoming transactions, a data processing function coupled to the data collection engine and enabled for processing the data collected against a set of business rules, the data processing function determining a priority level for individual ones of the incoming transactions, and a distribution function enabled for distributing a priority indication determined by the data processing function to one or more presentation interfaces accessible to agents, at or near the time the associated transaction is engaged by the agent.

Abstract: A transmission terminal that communicates contents data including sound data with a counterpart transmission terminal, detects a delay time indicating a delay in receiving the contents data from the counterpart transmission terminal, and interrupts transmission of the contents data other than the sound data to the counterpart transmission terminal when the delay time exceeds a predetermined value.

Abstract: In a system for identifying subscriber lines, an end of a subscriber line is coupled to and terminated by a transceiver of interest. The other end of the subscriber line is coupled to a speaker. The transceiver is then selectively activated and deactivated causing it to transmit its normal frequency spectrum in a predefined pattern. The frequency spectrum includes frequencies audible to humans. Thus, the speaker produces sound capable of being heard by a human, and the sound exhibits periods of noise followed by periods of silence. Indeed, the periods of noise and silence are in a pattern according to the activation/deactivation pattern of the transceiver. Thus, a user can identify the subscriber line that is coupled to the transceiver by identifying which of the lines is coupled to the speaker when the speaker emits noise and silence according to the predefined pattern.

Abstract: A system and method for preventing or facilitating communications between individuals who reside in detention environments (such as e.g., prisons or correctional facilities) and individuals who are not in such detention environments using an automated authentication or verification.

Abstract: Video conferencing systems and methods are provided. A video conferencing system can include an audio/video (A/V) data path coupling a plurality of network devices. The system can further include at least one input/output (I/O) device providing I/O data coupled to at least one of the plurality of network devices. The I/O data is communicated along the A/V data path to each of the plurality of network devices.

Abstract: A method and computing system for defining a group of participants for a videoconference. A request is received from a first participant of the videoconference to initiate an image capture utility, wherein the first participant is included within the group of participants. At least a portion of the group of participants is notified of the intent of the first user to initiate the image capture utility.