Abstract: A system for collecting and indexing data by associating a unique identifier (generated by and provided from an external computer system) with a data file. The data file is acquired from a user operated computer system. The system comprising a series of computers provided in signal communication with one another via a network. The data file could include data collected by a form provided by a website hosted by a web server. Additional data collected from other sources (stored as a record), such as a computer system operated by an agent, would be associated with the collected data file by an inquiry management company. The collected data and associated records are forwarded to a computer system that tracks online users/visitors. The process can marry computer collected data (other than the data file) about website activity with activities independent of the website.

Abstract: Assigning an appropriate channel in an omni-channel contact center environment includes receiving, by a computer of the contact center, an incoming contact via a first communication channel, the incoming contact assignable to a plurality of available communication channels; queuing, by the computer, the incoming contact in a first queue associated with the first communication channel; determining, by the computer, a preferable communication channel from among the plurality of communication channels and the first communication channel; and when the preferable communication channel is one of the plurality of communication channels, determining whether to assign the incoming contact to the preferable communication channel.

Abstract: Embodiment systems and methods for presenting a facial expression in a virtual meeting may include detecting a user facial expression of a user based on information received from a sensor of the computing device, determining whether the detected user facial expression is approved for presentation on an avatar in a virtual meeting, generating an avatar exhibiting a facial expression consistent with the detected user facial expression in response to determining that the detected user facial expression is approved for presentation on an avatar in the virtual meeting, generating an avatar exhibiting a facial expression that is approved for presentation in response to determining that the detected user facial expression is not approved for presentation on an avatar in the virtual meeting, and presenting the generated avatar in the virtual meeting.

Abstract: An apparatus for video communication configured to be locally connected to a local processing device executing a video conferencing software for communicating with a remote location, the apparatus being further configured to be locally wirelessly connected to a plurality of local mobile devices each comprising a display and a video camera. The apparatus comprises: receiving means configured to receive a plurality of video signals related to a plurality of participants in a video conference generated by the video cameras of the plurality of local mobile devices, generating means operatively connected to said receiving means and configured to generate an output video communication stream based on said plurality of video signals received from the plurality of local mobile devices, and transmitting means configured to transmit the output video communication stream to said local processing device executing the video conferencing software.

Abstract: The present disclosure provides, among other things, methods of managing a whisper, the methods including: establishing a communication session; receiving a whisper request to provide the whisper to a first device associated with the communication session; retrieving environmental information; comparing the environment information to a rule; configuring the whisper based on the comparison; and providing the whisper based on the comparison.

Abstract: A Mobile Lawyer system includes a 360 degree HD video camera configured for mounting on a vehicle; a display screen configured for mounting inside the passenger compartment of a vehicle; and a Mobile Lawyer App downloaded and installed on a mobile telephone in communication with the video camera and display screen, configured, upon command from a user, to notify an attorney located remotely via a cellular and/or computer network, and to display a video image of the remote attorney on the display screen (or the screen of the mobile telephone), and to live-stream a 360 degree video captured by the video camera to the Internet for viewing by the remote attorney and for cloud storage. The introduction of a lawyer on-demand into a police encounter can help to defuse and de-escalate the situation. The lawyer can serve as a live observer, witness, and intermediary who can provide live legal guidance to the user.

Abstract: The system provides a method and apparatus for automatically constructing, controlling, curating, recording, displaying, and preserving a discussion between one, two or more users on a topic. The system is an automated debate moderator that provides muting, time limits, number of rounds, round duration countdown, order of speaking, and end time that can be accessed via any processing device, including smartphones, tablets, desktops, laptops, and the like. The topics can be self-generated or selected from a list of curated topics and the resulting recorded debate can be linked to on any social network or media viewing platform.

Abstract: A network device for an intercom network for duplex audio communication between users of the intercom network has a housing and a communication module in or at the housing and that can establish a radio link for transmitting audio signals to and receiving audio signals from another user. The radio link is subject to the DECT protocol or another protocol, and the audio signals to the communication module is broken by reflection into a plurality of radio paths. Multipath interference is prevented or reduced by electronic elements including at least one equalizer for processing a plurality of audio signals received along the plurality of radio paths and performing a signal correction.

Abstract: Methods, systems, and computer program products for synchronizing audio signals captured by multiple independent devices during an audio event are described. Multiple recording devices, e.g. several smartphones, record the audio event. A computer system receives audio signals from the devices. The system determines a first delay between two audio signals based on cross-correlation of waveforms of the two audio signals. Subsequently, the system detects attacks that are present in each audio signal by computing the derivative of a respective envelope for each audio signal. The system determines a second delay between the two audio signals based on cross-correlation of attacks of the two audio signals. The system synchronizes the audio signals using the second delay upon determining that using the second delay improves sound quality over using the first delay.

Abstract: An online system customizes video conversations between users of the online system. During a video conversation, the online system presents a composite view to the participating users. The composite view may include visual representations of the users, a background graphic, or other types of graphics such as masks and props that the users can wear or interact with in the environment of the video conversation. The visual representations may be generated based on a live video feed of the users or include avatars of the users. The online system can determine the graphics based on information about the users. For instance, the online system determines a background graphic showing a location that the users have each visited. Upon viewing the background graphic, the users may be encouraged to interact with the background graphic or other graphics included in the composite view, which can promote an engaging video conversation experience.

Abstract: Disclosed is a method for providing at least one rich interactive communication service on an electronic device including receiving, by the electronic device, a notification of at least one communication service from at least one server, identifying, by the electronic device, at least one unique identifier of the received at least one communication service based on the notification, determining, by the electronic device, that the identified unique identifier is authenticated, sending, by the electronic device, a request to at least one communication server based on the identified identifier, in response to determining that the identified unique identifier is authenticated, receiving, by the electronic device, at least one rich media for the received at least one communication service from the at least one communication server, responding to the request, and displaying, by the electronic device, the received at least one communication service with the least one rich media.

Abstract: Generally this disclosure describes a video communication system that replaces actual live images of the participating users with animated avatars. A method may include selecting an avatar; initiating communication; detecting a user input; identifying the user input; identifying an animation command based on the user input; generating avatar parameters; and transmitting at least one of the animation command and the avatar parameters.

Abstract: There is provided an information processing apparatus including a display control section that controls a second display device present in a second space. The second display device displays a first captured image obtained by imaging at least one or more first users present in a first space. The display control section superimposes and displays a second user object on the first captured image in accordance with line-of-sight relevant information of each of the first users. The second user object corresponds to each of at least one or more second users present in the second space. This makes it possible to achieve more realistic communication.

Abstract: A system controls the audio focus for a user in a virtual conference call. The system retrieves sound parameters associated with participants in the virtual conference call with the user from a user profile of the user. The sound parameters define volume adjustments to be applied to audio data received from the participants for generating an audio mix customized to the user. The system receives the audio data from client devices of the participants, and for each of the participants, adjusts the audio data of the participant using the associated sound parameter of the participant. The system adds the adjusted audio data of the participants to the audio mix for the user and provides the audio mix to a client device of the user.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for managing software telephones and telephone services, such as customer service support or sales, for multiple clients. Methods consistent with the present disclosure may be implemented as non-transitory computer-readable storage medium, where a processor executes instructions out of a memory when services are provided or organized during a telephone call or a text message communication session. In general, a telephone or text messaging service may be managed along multiple different components including origination services, platform services, and termination services without introducing additional conferencing and/or secondary voice conferencing sessions to calls between clients and respective customers.

Abstract: In one aspect, a device may include at least one processor and storage accessible to the at least one processor. The storage may include instructions executable by the at least one processor to access a first frame of RGB video content corresponding to a first time, access a first frame of IR video content corresponding to the first time, and access data from a depth sensor corresponding to the first time. The instructions may also be executable to determine whether at least a portion of the first frame of the RGB video content correlates to at least a portion of the first frame of the IR video content and/or the data from the depth sensor. Responsive to a determination that it does, the instructions may be executable to authenticate the RGB video content and indicate the RGB video content as being authenticated via a graphical user interface.

Abstract: A video messaging system facilitates a video messaging session between a client device and a remote device. A remote device provides information (e.g., a link) to a client device for connecting to a video messaging session. The client device uses the provided information to connect to the video messaging session between the client device and the remote device. The video messaging session generally includes two-way communication, with at least video information being transmitted by the client device to the remote device, and instructions describing video operations being transmitted by the remote device to the client device. The video operations may include annotating the video, rewinding the video, pausing the video, and various other modifications to the video. The video messaging system may mirror operations performed on one device (e.g., the remote device) on the other device (e.g., the client device) in the video messaging session.

Abstract: A method of capturing data for use in a video conference includes capturing data of a first party at a first location using an array of one or more video cameras and/or one or more sensors. The three-dimensional position(s) of one or more features represented in the data captured by the video camera(s) and/or sensor(s) are determined. A virtual camera positioned at a three-dimensional virtual camera position is defined. The three-dimensional position(s) determined for the feature(s) are transformed into a common coordinate system to form a single view of the feature(s) as appearing to have been captured from the virtual camera. The video image and/or sensor data of the feature(s) viewed from the perspective of the virtual camera and/or data representative of the transformed three-dimensional position(s) of the feature(s) are then transmitted or stored.

Abstract: Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

Abstract: A videoconferencing device at an endpoint determines whether a person is a real person standing in front of a display device or if the person is instead an image rendered by a display device. In the first instance the real person will be included in a video feed for transmission to a remote endpoint. In the second instance, images of the display device on which the person is rendered will not be included in the video feed.