Abstract: A text representation is received from a virtual assistant application on a user device. The text representation may be generated via a speech-to-text engine of the virtual assistant application from audio speech spoken by a customer. Device diagnostic data of the user device is also received from the virtual assistant application. An identifier of the customer is placed in an assistance queue. At least information in the text representation and the device diagnostic data is analyzed to determine an issue associated with the user device and a solution for resolving the issue, so that the solution is applied. In response to the identifier of the customer reaching a front of the assistance queue, session state information that includes at least the text representation and a description of the issue is provided to a support application. A voice support session is initiated between the support application and the virtual assistant application.

Abstract: A video conference telepresence controller includes a first set of instructions commanding a server to create and maintain a queue structure for clients of a video conference telepresence session, a second set of instructions commanding the server to monitor audio/video feeds of the clients of the video conference telepresence sessions and identify the clients of those feeds, a third set of instructions commanding the server to detect precursor events to a session disturbance or flow interruption in one or more of the monitored feeds and flagging the feeds harboring the events for action, and a fourth set of instructions commanding the server to perform an interruption, redirect, or deletion of the one or more feeds and for providing notification thereof to one or more clients.

Abstract: A device may control a video communication via transcoding and/or traffic shaping. The device may include a multipoint control unit (MCU) and/or a server. The device may receive one or more video streams from one or more devices. The device may analyze a received video stream to determine a viewing parameter. The viewing parameter may include a user viewing parameter, a device viewing parameter, and/or a content viewing parameter. The device may modify a video stream based on the viewing parameter. Modifying the video stream may include re-encoding the video stream, adjusting an orientation, removing a video detail, and/or adjusting a bit rate. The device may send the modified video stream to another device. The device may determine a hit rate for the video stream based on the viewing parameter. The device may indicate the bit rate by sending a feedback message and/or by signaling a bandwidth limit.

Abstract: A method for protecting user data during an audio interaction includes various operations performed by a processing system including at least one processor. In one example, the operations include detecting an audio signal that is part of an interaction between a user and another party, converting the audio signal into a string of text, detecting that the interaction is likely to put sensitive data of the user at risk, based on a comparison of the string of text to a library of interactions that are known to put sensitive data at risk, and sending an alert to notify the user that the interaction is likely to put the sensitive data of the user at risk, wherein the alert is sent to prevent the user from providing the sensitive data to the another party, and wherein the method is performed contemporaneously with an occurrence of the interaction.

Abstract: A method may include receiving a videoconference stream from a client device of a plurality of client devices participating in a videoconference, the videoconference stream comprising video content of a user of the client device and audio content of the user of the client device. The method may also include generating, during the videoconference and based at least in part on at least one of the video content and the audio content, a participation metric for the user of the client device, displaying, to the user and during the videoconference, first information based on the participation metric, updating the participation metric during the videoconference to produce an updated participation metric, and displaying, to the user and during the videoconference, second information based on the updated participation metric.

Abstract: System and methods for classifying free-form occupation inputs into prescribed occupation inputs are provided. In one embodiment, a machine receives an occupation; generates a meaning vector; compares the meaning vector against meaning vectors associated with a prescribed set of occupations; determines meaning scores for the prescribed set of occupations based upon an affinity between vector and the vectors associated with the prescribed set of occupations; selects a subset of the prescribed set of occupations based upon the meaning scores for the prescribed set of occupations; presents a selectable list of the subset of prescribed occupations; receives an indication of a selection a particular prescribed occupation for the selectable list; and provides the particular prescribed occupation to a downstream-processing system that is configured to only handle occupations in prescribed set of occupations.

Abstract: A conference recording method is provided. The method includes obtaining a multimedia file corresponding to a conference, the multimedia file includes video data and audio data. Posture language of each person is recognized from the video data. Facial features and voice features of each person are extracted from the multimedia file. Personal identity information of each person is identified according to the facial features and the voice features of each person. Once the audio data corresponding to each person is converted into text information, the posture language, the personal identity information, and the text information corresponding to each person are output.

Abstract: Generally this disclosure describes a video communication system that replaces actual live images of the participating users with animated avatars. A method may include selecting an avatar; initiating communication; detecting a user input; identifying the user input; identifying an animation command based on the user input; generating avatar parameters; and transmitting at least one of the animation command and the avatar parameters.

Abstract: A live video stream, such as one provided by a participant of a video conference, may comprise images of private information that the participant does not wish to provide. Object images captured by a camera are detected and inventoried along with descriptors of the object image. The descriptors are compared to private image identifiers, which define image attributes and/or categories of images. If a match occurs between at least one descriptor and at least one private image identifier, the object image is considered private and a substitute image is provided in place of the object image in a processed video image. The processed video image is then provided to the video conference. Additionally, conference profiles may categorize objects considered private for a particular type of video conference (e.g., work, friends, family, etc.).

Abstract: A mediating method by a mediating device comprises receiving a first list including at least one item from a first terminal and receiving at least one list from at least one terminal different from the first terminal, searching for a list including an item corresponding to at least one item among the at least one item of the first list, among the received at least one list, and transmitting information on the corresponded item, according to a result of the search, to each of the first terminal and a terminal which provides the list including the item corresponding to the at least one item among the at least one terminal.

Abstract: Disclosed are systems, methods, and non-transitory computer-readable media for bandwidth allocation in multi-track media communication that can include receiving a set of inbound media tracks; resolving track priority configuration for the set of media tracks; resolving media constraints that are at least partially derived from properties of the set of media tracks; producing bandwidth allocation configuration based on at least the track priority configuration and media constraints; and allocating bandwidth to outbound media tracks within a communication link to a client device wherein bandwidth of the outbound media tracks is allocated based on the bandwidth allocation configuration.

Abstract: A computer-implemented network verification system includes a second device situated in a terminating call network and configured to receive a call signal from a first device situated in an originating network. The first device is coupled to a first registry that stores originating call records. The first registry is configured to obtain, from the first device, and store call data and a SIP identity header associated with the call signal. The system also includes a second registry coupled to the second device and configured to receive, from the first registry over an out-of-band verification network, a first verification request that contains the originating call record, including the SIP identity header associated with the call signal. The second registry is further configured to send the SIP identity header contained in the first verification request to the second device.

Abstract: Embodiments for presenting real-time contact options are described herein. In example embodiments, as system identifies a number of user devices actively viewing a web page that includes a real-time contact option. The system then determines whether the number of user devices actively viewing the web page that includes the real-time contact option exceeds a predetermined limit. If the number of user devices actively viewing the web page that includes the real-time contact option exceeds the predetermined limit, the system prevents presentation, to a further user device, of the real-time contact option on the web page. Conversely, if the number of user devices actively viewing the web page that includes the real-time contact option does not exceed the predetermined limit, the system causes presentation of the web page with the real-time contact option to the further user device.

Abstract: A teleconference system includes an audio data receiving section, a group information holding section, and an audio controller. The audio data receiving section receives audio data obtained by multiple terminal apparatuses of multiple users who participate in a conference. The group information holding section holds group information indicating multiple groups. The groups are obtained by grouping the users of the terminal apparatuses. Any of the terminal apparatuses is referred to as a certain terminal apparatus. Each of the groups includes one or more users. The audio controller controls volumes of sound output of the audio data independently for the respective groups based on the group information held by the group information holding section. The audio data is received by the audio data receiving section.

Abstract: Systems and methods include identifying sets of communications using AB testing based on a difference in metadata values between the sets for a first type of metadata, determining at least one similarity between communications in a first set based on metadata values of a second type of metadata, determining at least one similarity between the communications in the second set based on metadata values of the second type of metadata or a third type of metadata, comparing the at least one similarity from the first set to the at least one similarity of the second set to identify differences in metadata values or types of metadata, and determining, based on the differences, a suggested action for an agent for a future communication with respect to at least one of a desired script, a target phrase, or a desired acoustic characteristic.

Abstract: Techniques in connection with a light field camera array are disclosed, involving obtaining a first image data from a first image camera included in the light field camera array for a first time, obtaining a second image data from the first image camera included in the light field camera array for a second time before the first time, obtaining a third image data from a second image camera included in the light field camera array at a different position than the first image camera and having a field of view overlapping a field of view of the first imaging camera, detecting an inconsistency in a view of a scene between the first image data and the second image data and/or the third image data, automatically attempting to generate, in response to the detection of the inconsistency, correction data for the first image camera to reduce or eliminate the detected inconsistency.

Abstract: According to one aspect, a web optimized user device is provided. The web optimized device reduces complexity and facilitates interaction with web-based services and content. The web optimized device can be configured without a hard drive, facilitating integration of web-based services into a computing experience. The web optimized device presents a user interface that integrates video functionality into every aspect of the computer content accessed. In particular, a display manager manages the user interface presented and integrates video displays and features into the content displays in a content and/or context aware manner. These displays permit a user to intuitively interact with the video content and features while the user changes content, for example, web-based services, web-based applications, and other media content, without interruption of or interference from the video content.

Abstract: A method for teleconferencing between a monitoring device and a user device includes establishing an audio channel connection between the user device and the monitoring device of a remote user; displaying an entry code on a display of the monitoring device; obtaining from a user of the monitoring device a verbal confirmation of the entry code; and, in response to receiving the entry code from the remote user, enabling a camera of the monitoring device. In response to the verbal confirmation, the entry code is sent to the remote user. Enabling the camera of the monitoring device establishes an audio-visual connection between the user device and the monitoring device.

Abstract: The present invention provides systems and methods for the virtualization, aggregation, and distributed processing of facsimile communications. The Remote FAX Interconnect known as etherFAX® is a system and method that allows for the reception and delivery of information based on cloud computing infrastructure to or from one or more facsimile systems using Internet/web based communication protocols such as HTTP(S) as the transport between a facsimile capable application or hardware and the remotely accessible etherFAX® services.

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.