Patents Examined by Seth A Silverman
  • Patent number: 11379253
    Abstract: In an approach to training a chatbot for remote troubleshooting, one or more computer processors receive a request for help with an issue from a user via a chatbot. One or more computer processors extract information associated with the issue from the request. One or more computer processors determine a script is not available to resolve the issue. One or more computer processors request an agent to resolve the issue. One or more computer processors monitor one or more actions performed by the agent to resolve the issue. Based on the one or more actions, one or more computer processors generate a script, wherein the script includes a sequence of commands corresponding to the one or more actions. One or more computer processors store the script.
    Type: Grant
    Filed: November 30, 2020
    Date of Patent: July 5, 2022
    Assignee: International Business Machines Corporation
    Inventors: Mauro Carlos Pichiliani, Heloisa Caroline de Souza Pereira Candello, Marisa Affonso Vasconcelos, Vagner Figueredo de Santana
  • Patent number: 11373083
    Abstract: One embodiment provides a method, including: receiving, at a digital assistant of an information handling device, a query from a user comprising at least two response portions; determining responses for the at least two response portions, wherein the determining comprises separately processing each of the at least two response portions; and providing a response to the user comprising the responses. Other aspects are described and claimed.
    Type: Grant
    Filed: October 21, 2019
    Date of Patent: June 28, 2022
    Assignee: Lenovo (Singapore) Pte. Ltd.
    Inventors: Roderick Echols, Ryan Charles Knudson, Jonathan Gaither Knox, Russell Speight VanBlon
  • Patent number: 11367261
    Abstract: One or more computing devices, systems, and/or methods for presenting augmented reality (AR) interfaces are provided. For example, a first object corresponding to a representation of content in an AR interface may be presented. Responsive to receiving a selection of the first object, a first graphical object corresponding to the content may be presented. An AR interface comprising a real time view of a camera of the device may be presented. A first graphical representation of the first graphical object may be presented overlaid on the real time view of the camera of the device. A second graphical representation of the first graphical object comprising the graphical modification and a second graphical object associated with information corresponding to the content may be presented overlaid on the real time view of the camera of the device. Responsive to receiving a selection of the second graphical object, the information may be presented.
    Type: Grant
    Filed: May 3, 2021
    Date of Patent: June 21, 2022
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Joshua Robert Russell Jacobson, Avinash Chukka, Rigel Zeda Stone, Anthony Richard Murphy, Herve Bizira, Richard Baba, Guenever Goik, Chetan Ankola, Bryan Sze Pui Wong
  • Patent number: 11366574
    Abstract: Embodiments of the disclosure disclose a human-machine conversation method, a client, an electronic device, and a storage medium. The method comprises: providing a human-machine conversation interface; displaying, upon receiving first input, input information of a user; displaying, in response to the input information, a response result; displaying, upon receiving second input, a function identifier based on the second input, a service function corresponding to the function identifier being configured to respond to the input information; and determining, upon receiving third input, a target function identifier based on the third input, the target function identifier indicating a service function for responding to the input information.
    Type: Grant
    Filed: April 26, 2019
    Date of Patent: June 21, 2022
    Assignee: ALIBABA GROUP HOLDING LIMITED
    Inventor: Ming Hon Chow
  • Patent number: 11368540
    Abstract: Systems and methods for providing context-specific support from trusted contacts are provided. A software application residing on the computing device may be associated with a trusted contact for providing remote support to the user. When such a trusted contact exists, a “Help” button is displayed on the computing device when the software application is in use. The user may select that button to cause the computing device to automatically contact the trusted contact and establish a screen sharing communication session with a computing device associated with the trusted contact.
    Type: Grant
    Filed: June 16, 2015
    Date of Patent: June 21, 2022
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventor: Mandar Nilkanth Kulkarni
  • Patent number: 11361163
    Abstract: Systems and methods develop a natural language interface. Conversational data including user utterances is received for a plurality of conversations from a natural language interface. Each of the conversations is classified to determine intents for each user utterance, and for each of the conversations, a control flow diagram showing the intents and sequential flow of the conversation is generated. Each of the control flow diagrams is processed to generate a graph embedding representative of the conversation. A previous conversation that is similar to the current conversation is identified from a previous graph embedding that is nearest to a current graph embedding of a most recent utterance in a current conversation. A previous outcome of the previous conversation is used to predict an outcome of the current conversation, which, when not positive, may control response outputs of the natural language interface to steer the current conversation towards a positive result.
    Type: Grant
    Filed: November 27, 2019
    Date of Patent: June 14, 2022
    Assignee: MUYVENTIVE, LLC
    Inventor: Zvi Topol
  • Patent number: 11360658
    Abstract: Event organizing methods include at least partially facilitating an at least intermittent communicative coupling between one or more servers and first and second computing devices. A map interface and main location indicator are displayed on a display of the first computing device. The one or more servers receive, from the first computing device, a selection by a first user of a main location for an event selected using one or more selectors displayed on one or more user interfaces displayed on the first computing device. A map and the main location indicator are displayed on a display of the second computing device. The main location indicator may include profile images of the first user and/or one or more invitees. In implementations the first user selects a parking location and/or an entrance location in addition to the main location. Event organizing systems include elements configured to facilitate the event organizing methods.
    Type: Grant
    Filed: October 22, 2021
    Date of Patent: June 14, 2022
    Inventor: Miles Elliott Carter
  • Patent number: 11363324
    Abstract: A display apparatus is provided. The display apparatus includes a display configured to display a user interface window for receiving a letter input; a communication interface configured to receive a control instruction for inputting letters from a control device; and a controller configured to control the display to selectively display an on-screen keypad for inputting letters on the user interface window based on whether the control device includes letter keys for inputting letters.
    Type: Grant
    Filed: April 19, 2021
    Date of Patent: June 14, 2022
    Assignee: SAMSUNG ELECTRONICS CO., LTD.
    Inventors: Yeo-ri Yoon, Dae-hyun Kim, Han-soo Kim
  • Patent number: 11361157
    Abstract: A method for a website building system includes the website building system operating a visual editor displaying a customization user interface dialog for a website page, the website page having editable objects and the objects having pre-defined customizable attributes and non-customizable attributes, tailoring the customization user interface dialog of the visual editor according to a user selection of at least two selected currently displayed objects for editing and displaying a tailored customization user interface dialog together with at least two selected currently displayed objects, wherein a visual order of the objects of the tailored customization user interface dialog is similar to the display of the at least two selected currently displayed objects on the page.
    Type: Grant
    Filed: April 14, 2021
    Date of Patent: June 14, 2022
    Assignee: Wix.com Ltd.
    Inventors: Yuval Goldstein, Avi Marcus, Sharon Ptashek, Kfir Golan, Daniel Shmuglin
  • Patent number: 11361153
    Abstract: Systems and methods for linking digital ink instances. One system includes a memory storing instructions and an electronic processor. The electronic processor, through execution of the instructions stored in the memory, is configured to receive detected interactions between a touchscreen and a digital pen representing one or more digital strokes within a canvas and determine whether the one or more digital strokes match a predetermined signifier including a predetermined mark and a line extending from the predetermined mark. The electronic processor is also configured to, in response to determining that the one or more digital strokes match the predetermined signifier, determine a first digital ink instance and a second digital ink instance included in the canvas based on a position of the one or more digital strokes within the canvas, and update metadata of the first digital ink instance to include an identifier of the second digital ink instance.
    Type: Grant
    Filed: March 16, 2021
    Date of Patent: June 14, 2022
    Assignee: Microsoft Technology Licensing, LLC
    Inventor: Arcadio García Salvadores
  • Patent number: 11347388
    Abstract: A computer-implemented method for digital content navigation based on directional input may include (i) maintaining a user content pod for each user account within a group of user accounts maintained by a social networking platform, (ii) generating a cover card for each user content pod, and (iii) providing, within a graphical user interface for interacting with posts made to the social networking platform, a scrollable display of vertically arranged selectable cover cards configured to (1) scroll vertically between cover cards of different user content pods in response to receiving vertical swiping input and (2) scroll horizontally between one or more posts of an individual user content pod in response to receiving horizontal swiping input. Various other methods, systems, and computer-readable media are also disclosed.
    Type: Grant
    Filed: August 31, 2020
    Date of Patent: May 31, 2022
    Assignee: Meta Platforms, Inc.
    Inventor: Jason Holland
  • Patent number: 11340921
    Abstract: Systems and methods to generate and cause display of a contextual navigation menu within a GUI, wherein the contextual navigation menu presents contextually relevant interface elements.
    Type: Grant
    Filed: June 24, 2020
    Date of Patent: May 24, 2022
    Assignee: Snap Inc.
    Inventor: Newar Husam Al Majid
  • Patent number: 11341336
    Abstract: A computer-readable recording medium stores therein a program for causing a computer to execute a process including: receiving, from an information processing terminal of a user, a start instruction for a conversation with a chatbot and attribute information of the user, obtained by the terminal; obtaining type information of the terminal; referring to a storage storing therein, for each user attribute, script information defining a process related to the conversation, determining, based on the attribute information, the script information to be used, and using the determined script information to start the conversation by the chatbot via the terminal, in response to the start instruction, when the type information corresponds to a specified information processing terminal; and displaying, by the terminal, information enabling selection of the script information, when the type information does not correspond to the specified information processing terminal, and using selected script information to start the c
    Type: Grant
    Filed: November 23, 2020
    Date of Patent: May 24, 2022
    Assignee: FUJITSU LIMIITED
    Inventors: Shinji Narukawa, Hiroshi Matsuyama
  • Patent number: 11341219
    Abstract: Disclosed is an electronic device that receives a first input received through a stylus pen connected with the electronic device through wireless communication in a lock state of the electronic device, identifies unlock history information by at least one user authentication method in response to receiving the first input, and changes a state of the electronic device to an unlock state, based at least partially on an existence of the identified unlock history information.
    Type: Grant
    Filed: August 6, 2019
    Date of Patent: May 24, 2022
    Inventors: Zion Kwon, Heewoon Kim, Hyunmi Park, Hyewon Park, Chaewon Seo, Hyungdo Lee, Jongwu Baek
  • Patent number: 11336961
    Abstract: The present disclosure generally relates to sharing application visual output. In some examples, a user of a first electronic device selects a second electronic device with which to share visual out data of an application task. In some examples, a user selects a broadcast application from one or more broadcast applications identified by the electronic device for broadcasting the visual output of an application task.
    Type: Grant
    Filed: December 9, 2020
    Date of Patent: May 17, 2022
    Assignee: Apple Inc.
    Inventors: Jennifer L. C. Folse, Elbert D. Chen, Graham R. Clarke, Lucas Martin, William M. Bachman
  • Patent number: 11328118
    Abstract: Systems and methods for linking digital ink instances. One system includes a memory storing instructions and an electronic processor. The electronic processor, through execution of the instructions stored in the memory, is configured to receive detected interactions between a touchscreen and a digital pen representing one or more digital strokes within a canvas and determine whether the one or more digital strokes match a predetermined signifier including a predetermined mark and a line extending from the predetermined mark. The electronic processor is also configured to, in response to determining that the one or more digital strokes match the predetermined signifier, determine a first digital ink instance and a second digital ink instance included in the canvas based on a position of the one or more digital strokes within the canvas, and update metadata of the first digital ink instance to include an identifier of the second digital ink instance.
    Type: Grant
    Filed: March 16, 2021
    Date of Patent: May 10, 2022
    Assignee: Microsoft Technology Licensing, LLC
    Inventor: Arcadio García Salvadores
  • Patent number: 11328120
    Abstract: Examples described herein include systems and methods for importing text into a draft email on a user device. In response to a user selecting the first selectable element, the user device can launch a camera interface on the display. The user can capture an image, such as a page of a book or newspaper, and then scale the captured image to the relevant desired portion. The example method can further include recognizing text within the scaled portion of the image and automatically importing the recognized text into the draft email. The user device can utilize a machine learning model to perform text recognition at the device and then insert the recognized text into the draft email automatically. The user device can also display an indication of the accuracy of the imported recognized text within the draft email.
    Type: Grant
    Filed: September 8, 2020
    Date of Patent: May 10, 2022
    Assignee: VMware, Inc.
    Inventors: Ratna Paul Saka, Bilal Ilyas Dar
  • Patent number: 11317655
    Abstract: A user interface, such as a visual user interface, is configured to display a static or motion image around an aerosol-generating device (10). The aerosol-generating device includes a housing having a curved outer surface surrounding a longitudinal axis and a flexible display (20) having a curved viewing surface at least partially surrounding the longitudinal axis disposed adjacent to the curved outer surface. A control circuit (54) is operatively coupled to the flexible display and includes a memory to store a motion image (30). The control circuit is configured to display the motion image on the curved viewing surface in response to activation of the aerosolizer, which may be executed according to a method, which may be stored on a non-transitory computer readable storage medium. A remote user device may be used with the aerosol-generating device.
    Type: Grant
    Filed: September 25, 2018
    Date of Patent: May 3, 2022
    Assignee: Philip Morris Products S.A.
    Inventor: Michel Bessant
  • Patent number: 11314403
    Abstract: Various implementations for object detection include a method includes capturing a video stream that includes an activity object and a pointing object, identifying the activity object, displaying a graphical user interface embodying a virtual scene based on the identified activity object, determining a location of the pointing object relative to the activity object, determining a routine based on the location of the pointing object relative to the activity object, and executing the routine within the virtual scene.
    Type: Grant
    Filed: August 31, 2020
    Date of Patent: April 26, 2022
    Assignee: Tangible Play, Inc.
    Inventors: Tony Aube, Jon Dukerschein, Jerome Scholler, Mark Solomon, Vivardhan Kanoria
  • Patent number: 11307762
    Abstract: A method, an apparatus and a machine-readable medium are disclosed. The method relates to operating a user interface.
    Type: Grant
    Filed: January 31, 2018
    Date of Patent: April 19, 2022
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Andrew Hunter, Madhu Sudan Athreya, Will Allen