Abstract: Systems and methods allowing a third-party to redirect a telephone call according to an intended call recipient's preferences are disclosed. Calls received at a switch for a subscriber are suspended while a query is sent via AIN or other data networks to a communications center device associated with the called party number. If the call is intended for another user of the subscriber's telephone, a third party, the actual recipient of the call notification may redirect the call to the intended user without directly interfacing with the calling party. The user may select one or more options provided to route the call according to predefined profile information provided by the intended call recipient.

Abstract: A method of routing a globally-dialed telephone number to a selected customer number including the steps of selecting a geographic country code having an associated international gateway provider and receiving a telephone call having a dial string including the geographic country code and at least one additional identifier number or set of numbers. The telephone call is routed to the originating international gateway provider where a determination is made to direct the call to a database-containing international gateway. The telephone call is compared to the selected numbers in the database and the correct terminating international gateway provider is determined, the telephone call being translated into an international routing number associated with the correct number. The telephone call is then routed to the terminating international gateway provider determined by the international routing number and the telephone call is connected with the terminating service provider.

Abstract: A method and system for providing intelligent network control services in IP telephony, wherein the system includes a location manager and an IP telephony proxy server. The location manager includes an interface to a legacy telephony service control entity and the IP telephony proxy server includes an IP interface to the location manager. If the IP telephony proxy server requires intelligent network services, then the IP telephony proxy server sends an IP telephony session initiation request to the called party at the location manager. The location manager uses the information to query the legacy telephony service control entity for routing information. When the location manager receives a routing response from the service control entity, the location manager maps the response to an IP telephony session control message back to the IP telephony proxy server.

Abstract: A system and method for restoring the original calling number in a call routed through an out-of-network enhanced service provider to a forwarding destination. The system comprises a service control point, a service switching point in communication with the service control point, and an enhanced service provider service node in communication with the service switching point, wherein the service node is located outside of a network while the remaining components reside within the network, and wherein the service switching point is provisioned with two triggers: an incoming trigger for calls to the service node and an outgoing trigger for calls from the service node. According to the method, the service control point, in response to the incoming trigger, removes and stores the private call information of a call exiting the network and, in response to the outgoing trigger, restores that private call information to the call once the call re-enters the network.

Abstract: A plurality of switching modules (102) are interconnected via an optical link (104) to form a switching system (100). Different wavelengths of the optical link (104) are used to selectively direct communications between the plurality of switching modules. Wavelengths have a fixed or variable allocation to communications between switching modules. Wavelengths may be time multiplexed or further subdivided by fractional wavelengths. Communications between switching modules are accomplished by allocating wavelengths in the optical link to transmitting and selectively receiving the communications on the allocated wavelengths.

Abstract: The present invention relates to a control method for a call-forward procedure in telecommunications, in which method calls placed on a user's home address are forwarded to a new target address. According to the invention, the final activation step of the target address is required to be accomplished from the registered target address only. Further according to the invention, the control method of telecommunications location resolution completes the update of location data only if the authenticated user verified to be situated in the location that according to the user's desire is to be registered as the new user location in the location resolution service.

Abstract: An Enhanced Communication Services layer is adapted for connection intermediate a content application layer and a transport services layer of a communication network. The content application layer is adapted to generate payload data of a service instance. The transport services layer includes a physical fabric of the communication network and is adapted for end-to-end transport of the payload data across the communication network. The Enhanced Communication Services layer comprises a Contact Agent, an Exchange Agent and a Transport Agent, The Contact Agent is adapted to discover information identifying parties involved in a service instance. The Exchange Agent is responsive to the Contact Agent, and adapted to select, from a network space comprising one or more transport services, a best match set of transport services for the service instance. Finally, the Transport Agent is responsive to the Exchange Agent for engaging the selected set of transport services for the duration of the service instance.

Abstract: When a subscriber calls into its Internet Service Provider (ISP), a central office receiving the call is triggered to perform a Local Number Portability (LNP) query. This LNP query is sent to an Intelligent Traffic Routing and Control (INTRAC) unit resident on a Service Control Point (SCP) which determines whether the call is to an ISP. If the call is to an ISP, the INTRAC unit polls a Remote Authentication Dial-In User Service (RADIUS) server to determine whether resources are available. The RADIUS server tracks the resources of the ISP and of other ISPs and informs the SCP of the available resources. The SCP then inserts the Local Routing Number (LRN) of the preferred resource into a reply that is sent to the central office. If resources are not available, the call is terminated before signaling occurs with any switch associated with the ISP. On the other hand, when resources are available, the subscriber can be directed to the preferred resource for the subscriber.

Abstract: A telecommunications system and method is disclosed for re-directing failed calls to H.323 endpoints within an H.323 system by adding a unique re-routing release cause to a Release Complete message in the H.225 protocol that indicates that the call should be re-routed to another number. The Gatekeeper within the H.323 system stores the alternative number for the H.323 endpoint, and upon reception of this new re-routing cause in the Release Complete message, the Gatekeeper establishes a new leg of call to the alternative number.

Abstract: A system and method for providing an on-hold call with a selectable continuous tone source using a service node, comprising a service switching point of a central office connected to a service logic program provisioned on a service node. Using the capabilities of the service node, the service logic program plays a continuous tone through a permanent trunk line connecting the service node to the service switching point. When the service switching point puts a call on hold, the service switching point connects the call through the permanent trunk line to the service logic program that is playing the continuous tone. As a result, the caller hears the continuous tone while the service switching point has the call on hold.

Abstract: Services controlling the same call state model are independent of each other and do not necessarily have any knowledge of each other. To make the facilities of these parallel controlling services interoperable, at least one parameter is defined, whose value indicates whether a controlling service may be initiated to control a control record, if a controlling service has already been initiated. When detecting (301) a situation triggering the initiation of a second controlling service in the control record controlling call set-up, the initiation of the second controlling service is continued (315), if the parameter allows the initiation of the controlling service.

Abstract: A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A script editor window is displayed as a result of user input as part of a graphical user interface for the call center. The script editor window includes a script display area. Script icons are representative of ACD and IVR scripting actions and are dragged from an action toolbar into the script display area. The script icons are linked based on user input in the order which represents the IVR and ACD scripting within the call center.

Abstract: The present invention relates to an incoming call processing method for enabling immediate answering of the greatest possible number of incoming calls without generating unserviced phone calls, by determining whether to answer the incoming call immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light. To this end, the method includes a call receiving step for causing an electronic exchanger to receive an incoming call, an incoming call acceptance step for determining whether to answer the incoming call received in the call receiving step immediately or to answer the incoming call at a later time at which the volume of incoming call traffic intensity is light, and an answer step for answering the incoming call according to the type of answer determined by the incoming call acceptance step.

Abstract: A twisted pair and/or coaxial cable fed set-top device provides a plurality of services, including computerized directory assistance services and identification of the geographic location and set top device from which a directory assistance query has been made. Directory assistance information may be broadcast from a cable head end, or a directory assistance database may be searched, based on a query entered by a user, or both broadcasting and searching may be performed. The search results can be prioritized based on the geographical proximity between locations of the listings in the search results and the location from which the query was entered. The address of the set top device and/or the tap to which the set top device is coupled are used for determining the location from which the query was entered.

Abstract: An automatic call distribution system routes calls from a communications network that provides call arrival data and a controllable routing capability. The system includes several agent stations, a call server, and a routing controller. Each agent station has a processor and a communication element to receive calls routed thereto. The call server uses telephony lines to receive the call arrival data and to direct the routing capability of the network. The call server has a caller prompting unit to request and receive information from a caller. The call server generates call information from the information from the caller and/or the call arrival data. The routing controller receives agent status data from the agent stations and the call information and selects an agent station from the call information and the agent status data. The routing controller causes the call server to direct the network to route the call to the selected agent station.

Abstract: A subscriber system transmission apparatus has a line concentrating capability which is performed a relatively simple efficient redundant structure for increased overall system reliability. A remote terminal has a mode selector for switching between modes of operation such that when a remote terminal line concentrating and connecting unit suffers a fault, no line concentrating process is effected on a call from a subscriber's terminal, and the call is connected directly to a trunk transmission line by a bypassing unit. When the remote terminal line concentrating and connecting unit suffers a fault, since the call is not subjected to a line concentrating process in the remote terminal, the call from the remote terminal is subjected to a line concentrating process by a central terminal line concentrating and connecting unit in a central terminal.

Abstract: A method for the management of an automatic branch exchange of the type interacting with a plurality of users by means of a plurality of user terminals comprises the following steps: the identification of each of said users by at least one user identifier; and the creation of a table of users (1), associating a user profile with said at least one user identifier of each user, each user profile comprising at least one attribute assigned to said user and especially a set of user terminals that is possibly vacant. The interaction between said automatic branch exchange and each user takes place as a function of the user profile associated with said user.

Abstract: A connector for use in a business telephone system such as a PBX, Key, or other type of system with audio on hold capabilities. The connector eliminates the need for time consuming stripping, splicing, and manual connecting operations typically done by the installation technicians. The connector, thereby, decreases the time necessary to install a business phone system with audio on hold capabilities, and eliminates the hazard of accidental shorting which can cause unwanted down time for the system. The connector directly connects the output from an audio source to the designated location on a telecommunications connecting block and therefore to the KSU of the telephone system, thus allowing a caller on hold to listen to, e.g., music, an advertisement, or the radio.

Abstract: In one embodiment, the system includes a processor (referred to herein as a tandem access controller) connected to the PSTN which would allow anyone to directly provision, that is to say set-up and make immediate changes to, the configuration of his or her phone line. In another embodiment, a tandem access controller (TAC) subsystem is connected internally to the PSTN in a local service area. The TAC provides features, selected by the subscriber, to all edge switches connected to the PSTN tandem switch. In one embodiment, the TAC is controlled by the subscriber using the web.

Abstract: Customer premises equipment (11B) connected to a telephone line (13B), is arranged to be woken up remotely and then to initiate communication with a network-based service system. (20). In order to avoid the cost involved in having a dedicated phone line for the equipment, the equipment (11B) needs to be able to be woken up in a selective manner that does not have significant impact on the operation of other apparatus that may be connected to the same phone line (13B). Several different techniques are provided for waking up the equipment (11B) and initiating communication with the service system (20). In one embodiment, equipment wakeup is effected by a call with particular characteristics, the equipment (11B) once woken up calling a network access point (18) to establish communication with the service system (20). In another embodiment, a wakeup call is placed via a network access point (18) and the equipment picks up the call and uses it to establish network access.