Abstract: The technology disclosed herein enables speech transmission from a telecommunication endpoint using phonetic characters. In a particular embodiment, a method includes receiving audio including speech captured from a user at a first endpoint. The method further includes translating the speech to a string of phonetic characters and transmitting the string to a second endpoint. The second endpoint generates recreated audio of the sounds represented by the string.

Abstract: The technology disclosed herein enables management of a call on-hold based on a user's activity on their endpoint during the hold period. In a particular embodiment, a method includes determining that a call has been placed on hold by a system other than a first endpoint on the call. The first endpoint is operated by a user. The method further includes receiving on-hold information from the first endpoint. The on-hold information indicates an activity of the user on the first endpoint while waiting on hold. The method also includes managing the call while on-hold based on the activity.

Abstract: The technology disclosed herein enhances security for visually impaired users by presenting haptic notifications to indicate certain input notifications are false. In a particular embodiment, a method includes presenting, from a user system, graphical input elements and presenting a haptic notification. The haptic notification indicates that the next input received after presenting the haptic notification will not be entered by the user system. In response to receiving input of a first input element of the graphical input elements immediately following the haptic notification, the method includes presenting a non-haptic notification. The non-haptic notification falsely indicates the input has been entered.

Abstract: The technology disclosed herein enhances security for visually impaired users by presenting haptic notifications to indicate certain input notifications are false. In a particular embodiment, a method includes presenting, from a user system, graphical input elements and presenting a haptic notification. The haptic notification indicates that the next input received after presenting the haptic notification will not be entered by the user system. In response to receiving input of a first input element of the graphical input elements immediately following the haptic notification, the method includes presenting a non-haptic notification. The non-haptic notification falsely indicates the input has been entered.

Abstract: The technology disclosed herein enables remote control of an endpoint via a media channel of a real-time telecommunication session in a manner that can use standard media encoding and transmission methods. In a particular embodiment, a method includes, in a first endpoint operated by a first user, receiving text from a second endpoint over a text channel of a real-time communication session established between the first endpoint and the second endpoint. The text channel enables exchanging text-based user communications between the first endpoint and the second endpoint during the communication session. The method includes determining that a text transmission from the second endpoint includes a control instruction for the first endpoint and complying with the control instruction.

Abstract: The technology disclosed herein enables automatic specification of audio transmission characteristics for calls between endpoints. In a particular embodiment, a method includes presenting a query to a user of a first endpoint about a type of call to be established with a second endpoint. The type of call is one of a plurality of call types that respectively correspond to different audio transmission characteristics. The method further includes configuring an audio transmission characteristic based on a response to the query and establishing a call between the first endpoint and the second endpoint using the audio transmission characteristic.

Abstract: The technology disclosed herein enables remote control of an endpoint via a media channel of a real-time telecommunication session in a manner that can use standard media encoding and transmission methods. In a particular embodiment, a method includes, in a first endpoint operated by a first user, receiving text from a second endpoint over a text channel of a real-time communication session established between the first endpoint and the second endpoint. The text channel enables exchanging text-based user communications between the first endpoint and the second endpoint during the communication session. The method includes determining that a text transmission from the second endpoint includes a control instruction for the first endpoint and complying with the control instruction.

Abstract: Controlling the illumination at an endpoint to a communication session by transmitting, over the communication session, the color of the light to be emitted by the display of the receiving endpoint. In a particular embodiment, a method includes, during a video communication session between a first endpoint operated by a first user and a second endpoint operated by a second user, transmitting first video, comprising a solid color image, from the first endpoint to the second endpoint over the video communication session, wherein the first video is prominently displayed at the second endpoint. At the first endpoint, the method provides receiving second video from the second endpoint. The second video is captured at the second endpoint while the first video is being displayed at the second endpoint. The method also includes displaying the second video to the first user.

Abstract: The technology disclosed herein enables narration of occurrences in a telecommunications soft client operating in a GUI-less mode. In a particular embodiment, a method includes, in a user system, operating the telecommunications soft client in a first mode. In the first mode, the user system does not present a GUI to a user for the telecommunications soft client. A screen reader application is also executing on the user system. While in the first mode, the method includes audibly describing a first occurrence for the telecommunications soft client and receiving global user input into the telecommunications soft client. The screen reader application describes a second occurrence for a first application executing, and displaying an application window, on the user system.

Abstract: Controlling the illumination at an endpoint to a communication session by transmitting, over the communication session, the color of the light to be emitted by the display of the receiving endpoint. In a particular embodiment, a method includes, during a video communication session between a first endpoint operated by a first user and a second endpoint operated by a second user, transmitting first video, comprising a solid color image, from the first endpoint to the second endpoint over the video communication session, wherein the first video is prominently displayed at the second endpoint. At the first endpoint, the method provides receiving second video from the second endpoint. The second video is captured at the second endpoint while the first video is being displayed at the second endpoint. The method also includes displaying the second video to the first user.

Abstract: The technology disclosed herein enables detection of audio issues for a participant on a communication session from analysis of video of the participant. In a particular embodiment, a method includes receiving video of a first participant communicating over a communication session between a first endpoint of the participant and a second endpoint of a second participant. The method further includes determining from the video that the participant is speaking. In response to determining that the participant is speaking, the method includes determining an audio issue exists due to audio of the first participant not corresponding to the video and notifying the first participant about the audio issue.

Abstract: The technology disclosed herein enables user input mapping to Feature Access Codes (FACs) of a telecommunications soft client. In a particular embodiment, a method includes, in a user system executing a telecommunications soft client, identifying a Feature Access Code (FAC) that, when sent to a telecommunications service compatible with the telecommunications soft client, triggers an action in the telecommunications service on behalf of the telecommunication soft client. The method further includes mapping a definition of user input to the FAC and, in response to receiving, from a user, user input defined by the definition, sending the FAC to the telecommunications service.

Abstract: A first text message is received from a first user communication endpoint. In one embodiment, the first text message is addressed to a general text messaging address for a corporation. In response to receiving the first text message from the first user communication endpoint, a second text message is sent to the first user communication endpoint. The second text message is used to identify a way to select an individual user of the plurality users. For example, the second text message may have a menu with a list of users. A third text message is received from the first user communication endpoint. The third text message identifies the individual user of the plurality of users. A fourth text message is sent that allows the first user communication endpoint and a user communication endpoint of the selected individual user to establish a text messaging session.

Abstract: Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any “race condition” where both endpoints would otherwise each accept or each decline their incoming call.

Abstract: A first email message is received from a first user communication endpoint. In one embodiment, the first email message is addressed to a general email messaging address for a corporation. In response to receiving the first email message from the first user communication endpoint, a second email message is sent to the first user communication endpoint. The second email message is used to identify a way to select an individual user of the plurality users. For example, the second email message may have a menu with a list of users. A third email message is received from the first user communication endpoint. The third email message identifies the individual user of the plurality of users. A fourth email message is sent that allows the first user communication endpoint and a user communication endpoint of the selected individual user to establish an email messaging session.

Abstract: The technology disclosed herein enables narration of occurrences in a telecommunications soft client operating in a GUI-less mode. In a particular embodiment, a method includes, in a user system, operating the telecommunications soft client in a first mode. In the first mode, the user system does not present a GUI to a user for the telecommunications soft client. A screen reader application is also executing on the user system. While in the first mode, the method includes audibly describing a first occurrence for the telecommunications soft client and receiving global user input into the telecommunications soft client. The screen reader application describes a second occurrence for a first application executing, and displaying an application window, on the user system.

Abstract: Endpoints, such as telephones, on a communication network may request an interactive communication with another endpoint. While the request is being processed, the calling endpoint may receive a call from the called endpoint. Systems and methods are provided that automatically allow one endpoint to accept the incoming call, such as by joining the two calls, and terminating their outbound call. As a result, endpoints attempting to call each other may be connected with a single call without requiring any endpoint to be routed to voicemail due to their called endpoint being busy. Additionally, arbitration rules may be provided to resolve any “race condition” where both endpoints would otherwise each accept or each decline their incoming call.

Abstract: A first email message is received from a first user communication endpoint. In one embodiment, the first email message is addressed to a general email messaging address for a corporation. In response to receiving the first email message from the first user communication endpoint, a second email message is sent to the first user communication endpoint. The second email message is used to identify a way to select an individual user of the plurality users. For example, the second email message may have a menu with a list of users. A third email message is received from the first user communication endpoint. The third email message identifies the individual user of the plurality of users. A fourth email message is sent that allows the first user communication endpoint and a user communication endpoint of the selected individual user to establish an email messaging session.

Abstract: A first text message is received from a first user communication endpoint. In one embodiment, the first text message is addressed to a general text messaging address for a corporation. In response to receiving the first text message from the first user communication endpoint, a second text message is sent to the first user communication endpoint. The second text message is used to identify a way to select an individual user of the plurality users. For example, the second text message may have a menu with a list of users. A third text message is received from the first user communication endpoint. The third text message identifies the individual user of the plurality of users. A fourth text message is sent that allows the first user communication endpoint and a user communication endpoint of the selected individual user to establish a text messaging session.

Abstract: Say John on a PSTN needs to contact Chuck. Chuck's telephone is a SIP, H.323, DCP, or analog endpoint, connected to the PSTN via an enterprise network and gateway. John already knows Chuck's number. Before dialing Chuck's phone number, John navigates to a URL that includes something unique to Chuck in its name, such as www.xyzco.com/303-555-212 or www.xyzco.com/chuck. The webpage of the URL contains two fields: number you will be calling from and subject. John enters his number and then enters the subject “Sale going through!” John then dials Chuck's number. The enterprise network receives the call and the associated Caller-ID via its PSTN gateway, maps the inbound Caller-ID to the information provided by John, routes the call to Chuck's phone, and causes the display on Chuck's phone to show John's Caller-ID and the subject of the call. Chuck thinks the subject may be important and therefore decides to answer.