Abstract: Systems and methods for providing special handling for certain types of communications are provided. More particularly, a normally secured access point can permit emergency communications to be transmitted in connection with unauthorized communication devices. Supplemental communications, for example to websites included in a predefined list by a communication device, can also be permitted once an emergency communication by that communication device has been allowed. Accordingly, emergency communications can be supported, while continuing to limit access with respect to non-emergency communications.

Abstract: A diagnostic system is described for use in analyzing client-server communications and, more specifically, communication applications that employ client-server interactions. The diagnostic system includes a client-side diagnostic tool and a server-side diagnostic tool that work in cooperation to analyze both sides of the client-server interaction for potential problems with the communication applications.

Abstract: One or more participants in a communication are authenticated using an authentication metric such as a face print or voice print. A single telecommunication address (or one for each participant) that is not associated with a communication device and is associated with at least one of the participants is determined. The telecommunication address (or addresses) is sent during the initiation of a communication session. Other embodiments provide for sending a single associated telecommunications address, individual identifiers of each of the participants, and a communication device name to better identify exactly who is calling. The system can also detect when an additional participant has joined the communication session and when a participant leaves the communication session.

Abstract: A method, system, and telephony adjunct are provided that enable a user of a telephony device to receive caller identification information even though the user of the telephony device has one or more special accessibility requirements. The caller identification information is provided to a computational device also in proximity to the user, but separate and distinct from the telephony device, and the computational device is used to present the caller identification information to the user in a format that accommodates the user's one or more special accessibility requirements. Moreover, the computational device is unable to exert control over servers and other components that are facilitating the communication functionality of the telephony device, thereby enhancing overall security of the system.

Abstract: A method and apparatus provide telecommunication terminal status information as enhanced telecommunication terminal status information by establishing communication with a telecommunication switching system controlling a telecommunication terminal by a monitor computer; directly accessing the telecommunication terminal status information from the telecommunication switching system by the monitor computer via a path distinct from that used to transmit the telecommunication terminal status information to the telecommunication terminal; converting the telecommunication terminal status information to enhanced terminal status telecommunication terminal status information by the monitor computer; and presenting the enhanced telecommunication terminal status information to a user of the telecommunication set. The telecommunication set may be a multi-paged telecommunication set.

Abstract: A Public Safety Answering Point (PSAP) is disclosed. The PSAP is configured to enable the detection of language preferences, capabilities, or inabilities and, based on such detection, assist the PSAP agent in assisting the PSAP caller. The PSAP may additionally or alternatively utilize the detection of language information to assist in the decision to route or re-route the PSAP caller to appropriate PSAP resources.

Abstract: Systems and methods for applying user specific acoustic adjustment parameters are provided. The intelligibility of speech for a particular user is determined and a set of acoustic adjustment parameters is determined. The set or template of acoustic adjustment parameters for the user is placed in central store, for example provided as or in association with a server. The template can be obtained from the server for application in connection with a communication involving the user by providing an identification of the template.

Abstract: The present disclosure is directed to a method, instructions and system to collect accommodation and/or impairment-related information associated with one or more computational devices associated with a user, determine, based on the collected accommodation and/or impairment-related information, that the user potentially requires accommodation of an impairment and/or disability, and perform an action associated with the determination that the user potentially requires accommodation of an impairment and/or disability.

Abstract: When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.

Abstract: Systems and methods are directed to configuring a portable electronic device such that a user of the portable electronic device is required to use two hands to operate the portable electronic device. In some configurations, the portable electronic device determines whether the portable electronic device is moving at a rate of speed that is greater than a predetermined threshold before requiring the user to use two hands. Alternatively, or in addition, a function, feature, and/or application of the portable electronic device may be inhibited such that two hands are required. Once the portable electronic device determines that the user is using two hands, an operation, feature, function, and/or application may then be enabled although still be inhibited.

Abstract: Say John on a PSTN needs to contact Chuck. Chuck's telephone is a SIP, H.323, DCP, or analog endpoint, connected to the PSTN via an enterprise network and gateway. John already knows Chuck's number. Before dialing Chuck's phone number, John navigates to a URL that includes something unique to Chuck in its name, such as www.xyzco.com/303-555-212 or www.xyzco.com/chuck. The webpage of the URL contains two fields: number you will be calling from and subject. John enters his number and then enters the subject “Sale going through!” John then dials Chuck's number. The enterprise network receives the call and the associated Caller-ID via its PSTN gateway, maps the inbound Caller-ID to the information provided by John, routes the call to Chuck's phone, and causes the display on Chuck's phone to show John's Caller-ID and the subject of the call. Chuck thinks the subject may be important and therefore decides to answer.

Abstract: A simple exemplary embodiment can leverage the ability of the touchscreen or touchpad device to distinguish between a fingernail and a palm-side fingertip press as binary distinctions. This can be done via long nails or alternatively, by rotating a hand to invert the finger. The binary distinction can be used to perform different functions. For example, a fingertip press could be the functional equivalent of a left-click on a mouse, and a fingernail press could be the equivalent of a right-click. Another example using a simply binary distinction could be that a fingertip press while typing will result in lower case, and fingernail press while typing will result in upper case. Another example, using a binary distinction, would interpret a light touch for right-clicks or upper case characters and a heavy touch for left-clicks or lower case characters.

Abstract: To assist with the usability of voice messaging systems, a technique is provided that provides audible information to a user about the status of one or more messages in the system. An audible message is played to the user indicating whether they have forwarded, replied, saved, or otherwise addressed a voice message. The audible indication can be triggered by the message recipient trying to reply, forward or otherwise access a message in the voice messaging system. This can be especially useful when the voice messaging system is accessed from a phone, such as an IP telephone or SIP phone. The technique at least allows users to know which voice messages they have addressed as well as to provide a summary of one or more messages in the voice messaging system such as 3 unread, 2 replied, 1 forwarded, and a total of 12 messages with message duration of 11 minutes.

Abstract: A method and apparatus provide terminal status information by a telecommunication terminal as audio information by generating terminal status information by a telecommunication terminal; establishing a direct connection by a monitor computer to the telecommunication terminal via a direct link to the telecommunication terminal; transmitting the generated terminal status information to the monitor computer by the telecommunication terminal via the direct link; converting the generated terminal status information to audio terminal status information by the monitor computer; and presenting the audio terminal status information to a user of the telecommunication terminal. In addition, the method and apparatus establish a firewall by the telecommunication terminal to prevent the monitor computer from communicating on a network to which the telecommunication terminal is connected whereby the monitor computer is also denied access to other devices connected to the network.

Abstract: Systems and methods are directed to configuring a portable electronic device such that a user of the portable electronic device is required to use two hands to operate the portable electronic device. In some configurations, the portable electronic device determines whether the portable electronic device is moving at a rate of speed that is greater than a predetermined threshold before requiring the user to use two hands. Alternatively, or in addition, a function, feature, and/or application of the portable electronic device may be inhibited such that two hands are required. Once the portable electronic device determines that the user is using two hands, an operation, feature, function, and/or application may then be enabled although still be inhibited.

Abstract: Systems and methods for automatic user specific, condition specific communication system intelligibility testing and optimization are provided. The intelligibility of speech for a particular user is determined using a test of intelligibility administered by an interactive voice response (IVR) application running on a communication server. The intelligibility test can be run for a particular user under different conditions. For each user and/or set of conditions, a set of speech signal adjustment parameters can be determined. A set of speech signal adjustment parameters that will enhance the intelligibility of a speech signal for a user are applied when that user is involved in a communication session. The particular set of speech signal adjustment parameters selected can depend on the communication equipment and/or environment associated with the communication session.

Abstract: The system and method establish a conference call between a plurality of communication devices. Each communication device may have one or more participants. The number of participants on each communication device is determined. The system and method get a profile for each participant in the conference call. The profile contains at least one parameter. A filtered list of participants in the conference call is generated based on at least one parameter in the profiles. The filtered list of participants is then presented to various participants in the conference call.

Abstract: Location information associated with a wireless access point is used to assist with emergency call routing. Additionally, the location information can be used to assist with determining where an emergency call is physically originating from. This location information is one or more of enterable, detectable and/or populated with the assistance of a location determining device, such as a GPS, associated with the wireless network. The location information can also be dynamic to account for mobile wireless access points, such as a mobile access point provided on public transportation. The location information is also associatiable with an outbound communication, such as an emergency communication, with this location information usable to route the communication to an appropriate entity(ies).

Abstract: When a PSAP receives a call from a cellular telephone in reference to an emergent event, the speed and quality of the response may be improved by the cellular service provider's provision to the PSAP of information that includes the geographic location of the caller's phone. In a typical scenario, in which the call is from a GPS-equipped phone, the GPS coordinates of the phone may be echoed back to the PSAP in response to a specialized open “ping” request from the service provider. Of particular advantage to this approach is that GPS ping requests typically work regardless of whether a call is in progress, as long as the phone is turned on.

Abstract: The present invention, in one embodiment, is directed to a spam filter 132 that identifies, based on a likely interest of a user, electronic text messages addressed to the user as being spam or non-spam and determines a likely interest of the user using at least one of the following: (i) at least part of a search query provided to a search engine; (ii) content of at least one web page selected by the user during a browsing session; (iii) content of a cookie; (iv) a live voice electronic address; and (v) an entry in an electronic calendar of the user.