Abstract: A uniform wireless network service selection information exchange interface system is provided to facilitate a consistent user experience across multiple wireless networks that may have different service plan activation or service plan purchase processes. Network detection of service usage anomalies based on device-based data usage reports is provided to enable the network to determine whether an end-user device is likely operating in accordance with the established policy, or whether the end-user device may be operating fraudulently.

Abstract: Systems and methods for call detail record (CDR) analysis to determine a risk score for a call and identify fraudulent activity and for fraud detection in Interactive Voice Response (IVR) systems. An example method may store information extracted from received calls. Queries of the stored information may be performed to select data using keys, wherein each key relates to one of the received calls, and wherein the queries are parallelized. The selected data may be transformed into feature vectors, wherein each feature vector relates to one of the received calls and includes a velocity feature and at least one of a behavior feature or a reputation feature. A risk score for the call may be generated during the call based on the feature vectors.

Abstract: A method and apparatus for visual engagement using automatically dynamically selected visualization mediums is described that will allow visual engagement via visual engagement sessions between customers and agents regardless of the type of application in use at the customer. Calls between customers and agents are implemented using the Public Switched Telephone Network (PSTN) or Voice over Internet Protocol (VoIP), and visual engagement sessions are added to the calls, which enables visual engagement to occur without requiring modification of the manner in which calls are handled (routed) and bridged at the call center. In some embodiments, to enable an agent to see an output of an application client in use by a customer, a visualization system automatically selects one or more types of visualization technology for a visualization session with the customer based on the type of application client in use at the customer.

Abstract: This document presents multi-layered, self-calibrating analytics for detecting fraud in transaction data without substantial historical data. One or more variables from a set of variables are provided to each of a plurality of self-calibrating models that are implemented by one or more data processors, each of the one or more variables being generated from real-time production data related to the transaction data. The one or more variables are processed according to each of the plurality of self-calibrating models implemented by the one or more data processors to produce a self-calibrating model output for each of the plurality of self-calibrating models. The self-calibrating model output from each of the plurality of self-calibrating models is combined in an output model implemented by one or more data processors. Finally, a fraud score output for the real-time production data is generated from the self-calibrating model output.

Abstract: A method of enhancing one or more fields of a master database record based on a consumption of one or more data points provided via a third-party data subscription service is disclosed. An aggregated view corresponding to a master database record is accessed. The aggregated view identifies correspondences between the one or more fields of the master database record and the one or more data points provided via the third-party data subscription service. Based on a determination that one or more consumption criteria are met, the one or more data points are consumed and stored in a central database. The one or more fields of the master database record are updated based on the one or more consumed data points. The enhanced master database record is provided via a network to one or more computerized processes associated with one or more consumers of the enhanced master database record.

Abstract: A system for customizing time limits for inmate communications in a correctional facility is disclosed. The system includes a profile subsystem that stores an inmate profile of the inmate and a communication processing subsystem comprising one or more processors configured to receive data of an inmate communication of an inmate, identify a type of communication device of the inmate and a call recipient of the inmate communication based on the data of the inmate communication, retrieve the inmate profile of the inmate form the profile subsystem, identify a plurality of behaviors of the inmate based on the inmate profile, determine a time limit based on at least one of the type of communication device, the call recipient of the inmate communication, and the plurality of behaviors of the inmate, and assign the time limit to the inmate communication of the inmate.

Abstract: A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.

Abstract: Location-based configuration profile toggling may be provided. Configuration profiles associated with user devices may be identified, determinations of whether the user devices are authorized to enable the configuration profiles on the user devices may be made based at least in part on location constraints, and the configuration profiles may be enabled an the user devices if the location constraints are satisfied.

Abstract: A method of detecting robocalls includes generating at least one of an identification (ID) spoofing score, a number similarity score, and a call length prediction request for a telephone call request. The method further includes generating a robocall predictor score based at least in part on the call length prediction score and the ID spoofing score, and rejecting the telephone call request when the robocall predictor score indicates the telephone call request is invalid.

Abstract: An in-vehicle navigation apparatus with a handsfree function establishes a Bluetooth communication link with a cellular phone. When receiving from the cellular phone outgoing call history data and incoming call history data, which were stored in the cellular phone before establishing the Bluetooth communication link, the in-vehicle navigation apparatus stores, in a work memory, the received outgoing call history data and the received incoming call history data, equally to, of the navigation apparatus itself, outgoing call history data and incoming call history data. An outgoing call operation then becomes possible using outgoing call history data and incoming call history data, which are stored in the work memory.

Abstract: Embodiments of the present invention are directed to a method and system for providing a visual indication that a video relay service (VRS) call originates from an inmate at a corrections facility, in which the method includes initiating a video relay service (VRS) call from a corrections facility between a called party and an inmate incarcerated at the corrections facility; and displaying a visual indication on a VRS client used by the called party, the visual indication including at least one of a visual indication that the VRS call is originating from a corrections facility, a visual indication that the VRS call is from an inmate incarcerated at a corrections facility, and a visual indication that the VRS call is being recorded.

Abstract: Provide herein is a method and system capable of authenticating transactions involving at least one service provider and one or more users who are each in electronic communication. This electronic communication can be, for example, SMS, MMS, e-mail, or online account messaging. It is an aspect of certain embodiments where the transaction is an authentication and/or verification of an entity. Examples of such entities are products, actions and users.

Abstract: There is a growing problem in correctional facility telecommunications systems in which parties on a voice call may connect inmate callers with restricted parties. Prison communication systems monitor calls to prevent such activity, but in Voice over Internet Protocol (VoIP) environments such systems may fail to detect this activity. The present disclosure provides details of a system and method for using SIP messages common in VoIP environments to detect illicit activity initiated by a party on a voice call within a controlled environment. Scenarios are detected in which a called party connects an inmate caller to a restricted party via three-way call conferencing, call forwarding, or other call features. Corrective actions are then taken when such activity is detected, such as call blocking or alerting officials illicit activity is occurring.

Abstract: A system and method for the automated monitoring of inmate telephone calls as well as multi-modal search, retrieval and playback capabilities for said calls. A general term for such capabilities is multi-modal audio mining. The invention is designed to provide an efficient means for organizations such as correctional facilities to identify and monitor the contents of telephone conversations and to provide evidence of possible inappropriate conduct and/or criminal activity of inmates by analyzing monitored telephone conversations for events, including, but not limited to, the addition of third parties, the discussion of particular topics, and the mention of certain entities.

Abstract: Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal identification number, preferably in conjunction with speaker independent voice recognition and speaker dependent voice identification. When a user first enters the system, the user speaks his or her name which is used as a sample voice print. During each subsequent use of the system, the user is required to speak his or her name. Voice identification software is used to verify that the provided speech matches the sample voice print. The secure system includes accounting software to limit access based on funds in a user's account or other related limitations. Management software implements widespread or local changes to the system and can modify or set any number of user account parameters.

Abstract: A method may include maintaining first data structure with records organized in a first hierarchy, and maintaining a second data structure with records organized in a second hierarchy. The method may also include receiving a first change request for a value stored in a first record. The first change request may be received from a parent in the first data structure of the first record. The method may additionally include changing the first value according to the first change request, and receiving a second change request for the value stored in the first record. The second change request may be received from a parent in the second data structure of the first record. The method may further include sending a notification to the parent in the first data structure that the parent in the second data structure is attempting to change the first record.

Abstract: Handling a system blocking call which includes: registering a first computer device with a second computer device having a monitoring application, the monitoring application monitoring operations on the second computer including a blocking call wherein the blocking call is an operation that has stalled while waiting for input from a user of the first computer device; responsive to the blocking call on the second computer device, notifying the first computer device of the blocking call; receiving by the second computer device an input from the first computer device responsive to the blocking call; analyzing by the monitoring application the input; and processing by the second computer device the input to resolve the blocking call.

Abstract: The present disclosure describes a monitoring environment that monitors an activity for activity that may be indicative of being prohibited by the local, the state, and/or the national governing authorities, namely suspicious activity, or activity that is prohibited by the local, the state, and/or the national governing authorities, namely prohibited activity. The monitoring environment verifies the activity is actually being monitored within the monitoring environment. The verification can require one or more monitoring persons monitoring the activity to perform one or more tasks to verify their attentiveness in monitoring the activity.

Abstract: Embodiments are provided for automatically setting an alert mode on a wireless device. Scheduling data is received which defines a predetermined period utilized to set the alert mode. The scheduling data may be received either by direct input in the wireless device or alternatively from an external edge device, such as a network server, in a communications network. In response to receiving the scheduling data, an alert mode on the wireless device is automatically set for the predetermined period. The alert mode may include a silent alert mode on the wireless device. The wireless device may include a sensor for receiving data indicative of a current external state. The sensor data may include location data, temperature data, and ambient noise data. The received sensor data may be utilized to automatically trigger the setting of an alert mode in the wireless device.

Abstract: Embodiments of the present invention are directed to a method and system for providing a visual indication that a video relay service (VRS) call originates from an inmate at a corrections facility, in which the method includes initiating a video relay service (VRS) call from a corrections facility between a called party and an inmate incarcerated at the corrections facility; and displaying a visual indication on a VRS client used by the called party, the visual indication including at least one of a visual indication that the VRS call is originating from a corrections facility, a visual indication that the VRS call is from an inmate incarcerated at a corrections facility, and a visual indication that the VRS call is being recorded.

Abstract: Embodiments of the present invention perform speaker identification and verification by first prompting a user to speak a phrase that includes a common phrase component and a personal identifier. Then, the embodiments decompose the spoken phrase to locate the personal identifier. Finally, the embodiments identify and verify the user based on the results of the decomposing.

Abstract: A system is disclosed that includes a processor including watermark logic to output a first watermark to an output device that outputs a first watermark signal, based on the first watermark, to an acoustic transmission medium. The processor also includes recording logic to capture, at a first time period, an authentication submission comprising the first watermark signal convolved, via the acoustic transmission medium, with a first passphrase signal. The system also includes a dynamic random access memory (DRAM). Other embodiments are disclosed and claimed.

Abstract: A messaging server with a future message storage space for future messages, each being a sender created message not yet delivered to a recipient that has an associated sender specified message delivery time. Recipient specific delivery block details are specified for a set of delivery blocks for future messages. The future messages are received processed and stored. Until the respective sender specified message delivery time a respective one of the set of senders is able to retract and edit a corresponding one of the future messages. Future messages are delivered at the delivery time consistent with the delivery blocks. After delivery the sender is unable to retract and edit a corresponding delivered message. Future messages do not alert a recipient of arrival until the sender established delivery time, which minimizes cognitive distractions and provides the sender with notice for anticipating a time of response, without overly distracting the recipient.

Abstract: A processor may include a plurality of processing elements and a hardware accelerator for selecting data elements. The hardware accelerator may: access an input data set comprising a set of data elements, each data element having a score value; increment bin counters based on the score values of the set of data elements, each bin counter to count a number of data elements with an associated score value; determine a cumulative sum of count values for a sequence of bin counters, the sequence beginning with a first bin counter of the plurality of bin counters; identify a second bin counter in the sequence of bin counters at which the cumulative sum reaches a selection quantity N; and generate an output data set based on a comparison of the set of data elements to a threshold score associated with the second bin counter.

Abstract: A voicemail system for providing voicemail services to a secure facility. An embodiment of the voicemail system includes an internet router provided at a facility for communicating with a call processing center that is located outside the facility. A database at the call processing center stores voicemail messages, a call interface receives and stores voicemail messages for residents of the facility, a resident interface provides a plurality of residents of the facility with access to the stored voicemail messages via a telephone located at the facility, and a web server provides a plurality of authorized users access to the stored voicemail messages via a website.

Abstract: There is a growing problem in correctional facility telecommunications systems in which parties on a voice call may connect inmate callers with restricted parties. Prison communication systems monitor calls to prevent such activity, but in Voice over Internet Protocol (VoIP) environments such systems may fail to detect this activity. The present disclosure provides details of a system and method for using SIP messages common in VoIP environments to detect illicit activity initiated by a party on a voice call within a controlled environment. Scenarios are detected in which a called party connects an inmate caller to a restricted party via three-way call conferencing, call forwarding, or other call features. Corrective actions are then taken when such activity is detected, such as call blocking or alerting officials illicit activity is occurring.

Abstract: Embodiments for using power charge management authorization for a user equipment (UE) by a processor. A power charging session is authorized by firmware of the UE for charging the UE using a cryptographic handshake between the UE and a power charging station.

Abstract: A Managed Access System (MAS) at a correctional facility includes a local database for storing data relevant to authorized and unauthorized cellular communications activity, and a graphical user interface (GUI) for accessing the data and adjusting MAS settings. The local database is capable of synchronization with a remote database at a central facility. The central facility may include a processing system having code for monitoring the MAS and, in some configurations, additional MASs located at other correctional facilities. The code and the remote database may be configured to interface with the local databases at these other correctional facilities. A synchronization operation between the remote database and one or more local databases may be performed by a user with appropriate permissions. In this manner, an authorized user at the central facility can access the different MAS systems at different correctional facilities and manage the data or settings.

Abstract: A portable device is equipped with a signaling circuit that responds to a searching signal (e.g., hand clap, light flash, RF signal, infrared light) generated to locate the portable device when it is misplaced or lost. The device generates a location signal to enable the user to find the device. The location signal may be an audible, light, vibration, or other signal that calls attention to the device to enable the user to find it. The device may also sense events which cause it to disable the sensor, render it less sensitive, or suppress the generation of the location signal. The sensed event is any event, e.g., heat, motion, which indicates that the device is not, in fact, lost.

Abstract: A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

Abstract: In an approach to determining speech effectiveness, one or more computer processors receive speech input. The one or more computer processors determine, based, at least in part, on the received speech input, a first speaking mode. The one or more computer processors detect, based, at least in part, on the first speaking mode, at least one aspect of the received speech input. The one or more computer processors determine, based, at least in part, on the first speaking mode and the detected at least one aspect of the received speech input, whether a rate of occurrence of the detected at least one aspect of the speech input exceeds a pre-defined threshold. Responsive to determining a rate of occurrence of the detected at least one aspect of the speech input exceeds a pre-defined threshold, the one or more computer processors notify a user.

Abstract: In some implementations, a single registration utterance that includes a hotword and an introduction declaration is received. A user is registered, including training a text-dependent speaker identification model using the hotword of the single registration utterance and training a text-independent speaker identification model using the introduction declaration of the single registration utterance. An authentication utterance by the user that includes the hotword and a voice command that is different from the introduction declaration is received. The user is authenticated, including processing the hotword of the authentication utterance using the text-dependent speaker identification model and processing the voice command using the text-independent speaker identification model.

Abstract: The present disclosure is directed to tracking telecommunication expenses. In some implementations, a method includes aggregating data associated with telecommunication services used by an employee. One or more policies of an enterprise are automatically identified for evaluating the used services. The enterprise policies are associated with the employee. A violation of one or more enterprise policies is determined based, at least in part, on comparing the aggregated data to the enterprise policies.

Abstract: Methods, systems and computer readable media for network device management and visualization are disclosed.

Abstract: Dynamic security questions. In an embodiment of the invention, a security question and one or more rules for generating an answer to the security question are received. The security question and the rules for generating and answer to the security question are associated with security credentials of a user. For authentication, a first answer to a security question associated with a user is received. One or more rules for generating an answer to the security question are retrieved. A second answer to the security question is generated, based on the retrieved rules. The first answer is compared with the second answer, and the user is authenticated, based on the first answer matching the second answer.

Abstract: There is a growing problem in correctional facilities in which contraband devices may be smuggled into a correctional facility. These devices are not subject to the typical monitoring and control provided by the inmate communication system provided by the correctional facility, and thus pose a significant security risk. The present disclosure provides details of a system and method that leverages the sanctioned mobile devices and the wireless infrastructure of the inmate communication system to scan for and triangulate the location of contraband devices. The mobile and wireless infrastructure devices scan for transmissions indicative of a contraband device and send alerts to each other and to a central monitoring system. The central monitoring system then leverages multiple alerts to determine a location of the contraband device using multiple triangulation techniques. The triangulation may also be performed by the mobile devices themselves.

Abstract: Embodiments for physical token based secured charge management of a user equipment (UE) by a processor. A power charging session is authorized by firmware of the UE for charging the UE upon detecting one or more physical authentication tokens within a selected area of a power charging source or on the power charging source itself, or combination thereof.

Abstract: Embodiments of the present invention are directed to a method and system for providing a visual indication that a video relay service (VRS) call originates from an inmate at a corrections facility, in which the method includes initiating a video relay service (VRS) call from a corrections facility between a called party and an inmate incarcerated at the corrections facility; and displaying a visual indication on a VRS client used by the called party for a predetermined time period, the visual indication indicating that the VRS call is originating from a corrections facility.

Abstract: A system and method for the automated monitoring of inmate telephone calls as well as multi-modal search, retrieval and playback capabilities for said calls. A general term for such capabilities is multi-modal audio mining. The invention is designed to provide an efficient means for organizations such as correctional facilities to identify and monitor the contents of telephone conversations and to provide evidence of possible inappropriate conduct and/or criminal activity of inmates by analyzing monitored telephone conversations for events, including, but not limited to, the addition of third parties, the discussion of particular topics, and the mention of certain entities.

Abstract: In systems and methods for inbound phone or video calling to intelligent controlled-environment facility resident media and/or communications devices utilizing inbound calling subscriptions, each inbound calling account associates a non-resident with an address identifier of a controlled-environment facility resident media and/or communications device. An authenticating server, or the like validates, and re-validates identification of the non-resident associated with each inbound calling account at a predetermined time interval for each inbound calling account.

Abstract: A system for multilingual authentication access to a communication system in a controlled environment is disclosed. The system includes a communication subsystem that connects a communication between a first communication device and a second communication device, wherein the first communication device is used by the inmate of the correctional facility. The system also includes a profile subsystem configured to store profile information of the inmate associated with the first communication device.

Abstract: Information associated with a communication is gathered at a switching point during the routing process to determine subscriber metric information associated with an active service identifier. The information relates to the originator of the communication and the target. The information is compared to a provider database to determine a carrier originally associated with the active service identifier. The information is then compared to a porting database to determine if the active service identifier was ported, and if so, to which carrier the active service identifier was ported. A determination can then be made regarding which carrier is associated with the active service identifier. The data may be aggregated for a large amount of switched communications, representing a large amount of active service identifiers for a given market. Thus, a number of subscribers for a given carrier in a given market may be determined.

Abstract: An apparatus and method for processing a data signal transferred using a specific data protocol, DP, said apparatus comprising a decoding unit configured to decode stepwise the data signal according to the used data protocol, wherein said decoding unit is adapted to decode in a decoding step rising and falling signal edges as an intermediate decoding result; and a decoding result labelling unit configured to provide intermediate decoding result labels, L, for the data signal, DS, after each decoding step performed by said decoding unit and configured to map the provided decoding result labels, L, to the data signal, DS.

Abstract: A mobile phone number that is been provided by a customer during enrollment is verified for use. SS7 protocol data associated with the mobile phone number is collected and evaluated, and if the condition of the subscriber account associated with phone number has changed or is inconsistent with the circumstances surrounding the enrollment of the phone number, the phone number is designated as one that is not to be called.

Abstract: A controlled-environment facility communications management system, and/or the like, receives an indication of an electronic communication request with a telephone number initiated by, or to, a resident of a controlled environment facility. The controlled-environment facility communications management system, and/or the like, accesses a line information database and determines, based on the contents of the line information database, whether the telephone number is an Internet Protocol (IP) telephone number. The controlled-environment facility communications management system, and/or the like, takes action with respect to the electronic communication in response to identification of the telephone number as an IP telephone number.

Abstract: A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

Abstract: Disclosed is a voice message exchange system and method for improving communication between an inmate and a third party by enabling the inmate to leave a message when a call is not answered and further allowing the third party who receives the message to reply with a message to the inmate. Additionally, outside parties that meet the institution's requirements can leave messages for inmates at any time. The present invention can be used as an add-on to legacy inmate call management systems or incorporated internally into an inmate call management system. The system also provides monitoring, controlling, recording, and billing means.

Abstract: There is a growing problem in correctional facility telecommunications systems in which parties on a voice call may connect inmate callers with restricted parties. Prison communication systems monitor calls to prevent such activity, but in Voice over Internet Protocol (VoIP) environments such systems may fail to detect this activity. The present disclosure provides details of a system and method for using SIP messages common in VoIP environments to detect illicit activity initiated by a party on a voice call within a controlled environment. Scenarios are detected in which a called party connects an inmate caller to a restricted party via three-way call conferencing, call forwarding, or other call features. Corrective actions are then taken when such activity is detected, such as call blocking or alerting officials illicit activity is occurring.

Abstract: Systems and techniques are disclosed for establishing inbound calls and outbound calls involving inmates and outside parties. One exemplary technique receives input identifying authorized sources who are authorized to initiate and conduct calls with an inmate and stores a list of the authorized sources. The list, for example, can include telephone numbers, VOIP caller identifiers, and/or call privileges associated with the sources. The technique receives an inbound call directed to the inmate and determines whether the source of the inbound call is authorized or not, for example, by comparing information about the source with information in the list of authorized sources and/or based on the call privileges. If the source is authorized, the call is permitted. If not the technique routes the call to a payment interface for the caller to provide payment information.

Abstract: A system and method provide an indication by a calling device of a transfer preference for an interaction with a called device. The called device is enabled or restricted to transfer the interaction based on the transfer preference. The transfer preference is provided by a session initiation protocol or various other call topologies.