Abstract: A portable telephone terminal 1 has a built-in memory 18, in which either the content of a new call arrived is recorded while continuing prevailing communication or recording of the content of the prevailing communication call is started while answering the new call. After the end of the communication, reproduction of the record in the built-in memory 18 in the portable telephone terminal 1 is made possible immediately or at an appropriate time.

Abstract: Embodiments of the method and system provide for providing a call waiting method for use in a telecommunications network in which a first caller is engaged in a current call with a second caller, and for processing an incoming call from a third caller to the first caller.

Abstract: A method, system, and program for transferring a call to a backup according to call context are provided. A context for a call from a caller to an intended callee is detected. An intended party backup profile is accessed that indicates multiple backup parties designated by the intended callee. At least one backup party is automatically selected from among the multiple backup parties according to the context for the call. The call may be automatically forwarded to at least one backup party if the intended callee has currently elected to forward calls. Alternatively, after detecting that the intended callee is unavailable, the call may be automatically transferred to at least one backup party.

Abstract: A method and apparatus is provided to populate a caller's information to a host-based address book automatically or by a single click on a virtual button included in a popup window or by a series of simple commands.

Abstract: Apparatus and method for notifying an Internet user of an attempted incoming telephone call to the same telephone line used to interconnect the called-but-busy party with the Internet. The disclosed embodiment comprises an Internet communication module and a message recorder/IP formatter at an Internet Service Provider (ISP). The ISP is contacted, either directly by a calling party via a telephone call, or by the central office via a telephone call, and a desired called-but-busy party is identified (e.g., with a telephone number). The ISP provides a notification message to the called-but-busy user via the data communication link established for Internet use between the called-but-busy party and their servicing ISP. The notification message may be textual (e.g., an e-mail message) and/or audible (e.g., a “.wav” file attached to an e-mail message). Moreover, the notification message may be passive, requiring the called-but-busy party to actively receive the notification request, e.g.

Abstract: A method for providing a call waiting notification to a participant in an existing telephone call includes the steps of establishing a telephone call with a calling party. A specified telephone number of the participant in the existing telephone call is received from the calling party. A distinctive call waiting tone is caused to be sent to the participant wherein the distinctive call waiting tone is specified with the calling party. Responsive to the participant electing to speak with the calling party, the established call is transferred to the participant. A system for providing a call waiting notification to a participant in an existing telephone call is also disclosed.

Abstract: A technique for notifying a person who is engaged in a telephone call with a second person that a third person is calling him or her is disclosed. In particular, the illustrative embodiments wait for an “appropriate opportunity” to notify person 101-1 of the arrival of the incoming message from person 101-3. For example, the appropriate opportunity is chosen so that it is, at least potentially, less disruptive to the conversation between person 101-1 and person 101-2 than would an arbitrarily-timed notification.

Abstract: A method of screening incoming telephone calls and programming screening options and apparatus that allows incoming calls to be screened according to various criteria programmed by a subscriber.

Abstract: A method is provided for enabling a customer to activate a call waiting feature for a list of caller numbers specified by the user. Calls from numbers on the list generate call waiting tones if they call while the customer is talking to someone. Other callers will hear a busy signal or may be routed to voicemail. The customer can activate the feature and add numbers to, or can remove numbers from, the list by entering one or more codes and interacting with prompts from a network server to enter the numbers to be added or deleted. A method for administering the feature on the network can include administering user charges for activating and maintaining the feature and deleting a number from the list when the user receives a call from the number.

Abstract: A system and method for receiving information regarding a telephony platform and for retrieving the object of the services provided by the telephony platform corresponding to the information received. Customer premises equipment is connected to the general switched telephone network and to a supplemental service network via a central office switch. A telephony platform is connected to the general switched telephone network for providing accessory services such as voice mail, electronic mail and facsimile services. An event identifier is generated to identify a calling event. The event identifier may be attached to a message having caller identifier information. The event identifier is used if the caller is transferred to voice mail. If a voice mail message is left, an in formation indicator is attached to another caller identifier message that is maintained for display on the customer premises equipment to allow the user to determine which callers left messages.

Abstract: An intelligent voice message status indication device for a single line of a telephone network includes a controller that responds to caller-ID signals to detect whether a mailbox contains a message, responds to a call-waiting signal to break communication with the voicemail system during message retrieval to capture an incoming call, and toggles multiple indicators associated with respective sub-mailboxes on a single line. The message waiting indicators may include respective unique audio, as well as respective unique, visual indication of message presence in one or more mailboxes. The voicemail servers of the network may be correspondingly partitioned to host multiple mailboxes and to provide unique outbound caller IDs to identify a mailbox having a message.

Abstract: A method and apparatus for managing incoming and outgoing calls at an endpoint placed on hold are disclosed. A first call that includes an outbound media stream is established on a network between a first endpoint and a second endpoint. The first endpoint detects that the first call was placed on hold by the second endpoint and a second call between the first endpoint and a third endpoint after detecting that the first call was placed on hold. The first endpoint communicates the outbound media stream in the second call and mixes a first incoming media stream from the first call with a second incoming media stream from the second call for presentation to a user of the first endpoint.

Abstract: Screening a traditional telephony call made by a calling party to a called party includes receiving, over a telephone network, the traditional telephony call from the calling party at a messaging service platform, recording an audio message from the calling party as audio data, and transmitting the audio data from the messaging service platform to a computer of the called party while the calling party is leaving the audio message. Before the calling party finishes leaving the audio message, the called party perceives the transmitted audio data and reacts to the traditional telephony call in response to the audio message.

Abstract: Alerting an intended recipient of a phone call includes identifying an account based on a phone call received from a caller and accessing configuration data related to the account. Several identities associated with the account are identified based on the configuration data accessed. A first identity is determined from among the several identities based on the configuration data accessed. The availability of the first identity to receive a first electronic communication associated with the phone call is determined. The first electronic communication associated with the phone call is sent to the first identity conditioned on whether the first identity is determined to be available to receive the first electronic communication.

Abstract: A communication method and system for use by a local modem and a host, while the local modem is in communication with a remote modem through a central office. In one aspect, an alert signal is received by the local modem from the central office indicating an incoming call. In response, the local modem acknowledges the alter signal by sending a tone to the central office. Next, the local modem notifies the remote modem of a modem-on-hold state, the local modem collects caller identification received from the central office and informs the host of the call waiting event. Next, the local modem receives an in-band caller identification request from the host requesting the caller identification. In response, the local modem transmits the caller identification to the host using an in-band caller identification message. Next, the local modem receives an in-band answer request from the host to answer said incoming call.

Abstract: A system (10) and method (40) for providing audible caller information to telephone service subscribers is presented. The system (10) includes a pre-processor (28) that converts textual caller information from a first data format to a second data format suitable for text-to-speech synthesis (TTS). The pre-processor (28) can be incorporated in a service node/intelligent peripheral (SN/IP) (24) in an advanced intelligent network (AIN). In this configuration, the pre-processor (28) can be used to convert caller-ID with name database entries into a predetermined TTS format. The TTS formatted information can be provided to a TTS synthesized (30) included in the SN/IP (24). In conjunction with a switching service point (SSP) (20), the pre-processor (28) can provide a talking call-waiting feature to subscribers with significantly improved intelligibility.

Abstract: A local communication layer is placed in communication with a remote communication layer via a communication link established between a local modem and a remote modem. The communication layers may, for instance, be PPP layers. The communication is then interrupted, for example, by being temporarily paused or being placed on hold. In one scenario, the communication is placed on hold by the remote modem, as a result of a call-waiting alert received by the remote modem. After the communication has been placed on hold, the local modem monitors PPP frames from the local PPP layer and spoofs the local PPP layer by way of responses to the local PPP layer requests as if such responses were made by the remote PPP layer.

Abstract: In operational environments where local loop generation equipment is used, communication interruptions between a central office and a customer premises device is minimized by using a dedicated communications link between the local loop generation equipment and the central office. A processing mechanism at the central office determines if, when, and under what circumstances the customer premises device will be notified in response to the activation of local loop generation equipment. This eliminates the need to place local loop generation equipment in series with a communications path that runs between the central office and the customer premises. The central office may provide the dedicated communications link in the form of a telephone line which is equipped to place outgoing local calls, but not equipped to receive incoming calls, and not equipped to place long-distance calls.

Abstract: An enhanced telephony call waiting feature and apparatus is provided wherein identifying information related to a third party wishing to converse with a first party already communicating with a second party is provided to the first party during a mute condition in a manner that minimizes the time period of the mute condition. The method is fully compatible with existing services while allowing for new services. The method comprises the steps of the local switching office sending a call waiting tone having predetermined characteristics to the first party and its apparatus responding thereto by generating an acknowledgment signal. The apparatus then initiates a mute condition simultaneous with the ACK signal generation, or in response to detection of a carrier signal, or at some other time after exchange of the call waiting tone and/or the acknowledgment signal has occurred.

Abstract: A communications system for general business environments that exploits knowledge of user state to provide advantages of efficiency and control for individual users and for the business. The communications system also provides particular advantages in environments where users have multiple communication devices and for communications of a business with external parties. In other aspects, the communication system provides features of application flexibility and system fault-tolerance with broad applicability to communication systems.

Abstract: Method and apparatus to generate a dynamic contact list of contact and presence information about contact events in a communication system when a calling entity unsuccessfully attempts to communicate with a called entity. When such a contact event occurs, a routing processor or call agent generates contact information about the contact event, including the calling party, called party, time of the contact event, and purpose of the contact event. A presence management processor also generates the presence information about the calling party's subsequent availability for return communication, including if a calling party is available for return communication, when the calling party is available for return communication, how long the calling party is available for return communication, and how the calling party is available for return communication.

Abstract: The present invention provides for modification of call features and the priority to initiate these call features on an overall office, group, or subscriber level. In essence, configurable feature queues may be created and associated with any number of subscribers or groups of subscribers in a call processing environment. Preferably, a standard feature queue is provided for an office. The call features and the sequence in which the call features are implemented are modifiable within the standard feature queue for the entire office. Additional feature queues for identified groups of subscribers may be created and modified as desired to provide a unique feature queue for that particular group. Similarly, feature queues may be created and modified for individual subscribers. As such, the present invention provides for customized feature queues on a per-office, per-group, or per-subscriber level.

Abstract: An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.

Abstract: The present invention relates to a process and also to a service computer, a switching center, terminals, program modules and memory means with program modules for handling incoming telephone calls for a subscriber line (VA1) of a telecommunications network (PSTN) during an online data-network session blocking the subscriber line (VA1). In this process a terminal (TERA) sets up a connection (VA11, VA1, VPOP1) to an online data-network access device (POP) via the subscriber line (VA1). Thereupon the online data-network access device (POP) sends current access data to the terminal (TERA), which the terminal (TERA) signals to a service computer (SCP) of the telecommunications network.

Abstract: Systems, methods, and apparatuses are disclosed for providing Caller Control of Internet Call Waiting (ICW) Services. In an embodiment, a calling party places an incoming call to a called telephone number having an active ICW session and data connection. The calling party may enter an authorized code that authorizes interruption or disabling of ICW and the data connection. The interrupt code entered by the calling party is received in a telecommunications network, such as, for example the Public Switched Telephone Network (PSTN) or a mobile switching network. The telecommunications network verifies that the interrupt code to enable caller control, and, thereafter, disables or interrupts the ICW session and data connection to connect the incoming call.

Abstract: In known telephone subscriber end stations a caller_ID IC detects a tone alerting signal TAS alerting that successive caller_ID information can be received for displaying on a display of the phone. The known station applies narrow frequency band filters to detect tones indicating the end of TAS. Such a detection is not flexible as it can only be used for a specific caller_ID signal protocol. A flexible detector is proposed which can easily be adapted to widely varying protocols and which can also be used for other purposes such as the detection of power drops in an FSK signal. The detector comprises means for determining a time-domain signal representing the signal energy of a signal on the subscriber line in a predetermined time interval.

Abstract: One or more elements in a telecommunications network (10, 10? and 10?) receive a call hold-initiating message when a first party places a second party to the call on hold, and in doing so, triggers a call hold event in the network. In response to the call hold-initiating message, the network element may take one or more actions, including releasing one or more network resources and/or providing a service to the second party during the period the call remains on hold. Upon resumption of the call, the network will re-acquire the resources that had been previously released.

Abstract: A telecommunication system provides calling party identification for an unidentified calling party while the subscriber is logged on to the Internet on their subscriber line. If a call is made to the subscriber's line while the subscriber is logged onto the internet on the subscriber line, the SCP determines whether the calling party information is present. If the calling party information is not present (either unavailable or blocked), the calling party is prompted to record their name (or some sort of identification). The subscriber can choose to have the recorded identification played on the subscriber's computer via the Internet. After listening to the audible identification on the subscriber's computer, the subscriber then can choose to reject the call, send the call to voicemail, terminate the Internet connection and take the call, etc.

Abstract: A modem to modem communication system supports call waiting services by exchanging hold request and acknowledge signals before relinquishing the line servicing incoming calls. Thereafter, the modem to modem session is reestablished without having to redial. The hold request may be denied or accepted, and may define the duration a modem will hold before hanging up. The holding modem maintains the session by fooling the higher protocol layers, making them believe that the modem is not on hold. Three-way calling services are also used to free up the shared line for outgoing calls while maintaining the session with holding modems. A table may be employed to screen incoming calls through a comparison of the caller ID information with that in the table. The table may be within the modem or the host computer.

Abstract: A method is disclosed for facilitating a call related to a computer activity. The disclosed method includes associating a computer activity with a call activity. That method also includes anticipating the call activity based on a performance of the computer activity, and providing, via a user-computer interface, a call activity trigger associated with the anticipated call activity.

Abstract: The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber's phone number. The caller can then call back the first line using the transmitted phone number.

Abstract: An intelligent network service control point, which is connected with a plurality of switching systems in a transport layer network over a common channel signaling network and with an Internet protocol network through a service control gateway, stores information for indicating that a first terminal is being connected to the Internet in a user information management table when the service control point receives a call waiting service request from the first terminal connected with the transport layer network. When one of said switching systems notifies that the first terminal is called from a second terminal, the service control point sends an incoming notification message to the first terminal through the gateway by referring the user information management table.

Abstract: Methods and systems are provided that can automatically facilitate busy line validation (BLV) and emergency interrupt (EI) services with the aid of various sensors and systems that can automatically determine the status of a given phone-line, and further provide a menu of services to a calling party. A calling party that encounters a busy signal during an attempt to call a called party can validate the status of the called line without the intervention of a human operator. If the called line is currently used for a voice conversation, as opposed to a modem or facsimile call, then the calling party can optionally interrupt the ongoing conversation with the permission of the called party.

Abstract: An apparatus and method are disclosed for accessing telephone or cellular originating central office equipment to control the disclosure of a calling party directory telephone number or, if applicable or available, directory telephone number and name to a called party who subscribes to a Custom Local Area Signaling System (CLASS) service including Caller Identification (Caller ID), which discloses the calling party directory telephone number or directory telephone number and name to the called party, by performing a desired one of a plurality of automatic and/or manual operations.

Abstract: A method of providing media content, such as music and video, to callers on hold involves the generation of the media content locally in the environment of the held caller, rather than the transmission of the content over the network. The local call server of the held caller is signalled when the call has been placed on hold by the server which has placed the call on hold. The caller's server then activates a music-on-hold server (or other media content generator) to provide the media content directly to the caller's telephony terminal. The advantage of this is that the media content is not transmitted across the network, allowing a higher bandwidth to be used locally for the media content without utilizing wide area network resources. This results also in the media content being provided in a higher quality format to the caller, avoiding the loss of quality associated with transmitting music using compressive voice codecs over packet-based networks.

Abstract: A telecommunications device and a method for providing information to a party placed on hold during a call waiting condition. The telecommunications device includes a memory unit, and a call waiting module in communication with the memory unit. The call waiting module is for transmitting information stored in the memory unit to the party when the call waiting condition is detected.

Abstract: A telephony communication device is capable, upon an election by a user, of transmitting a defer answer signal in response to receiving notification of an incoming call. The defer answer signal causes the telephony infrastructure equipment to place the calling party on hold and play a voice message to the calling party requesting that the party remain on hold and preferably informing the calling party that the called party will be able to accept the call within a predetermined time. Upon the called party becoming available to accept the incoming call, the called party retrieves the waiting call by sending a connect call signal from subscriber's communication device.

Abstract: A method and system are provided for caller control of telephone calls placed to telephone lines provisioned with a call waiting feature. A call waiting control feature is provisioned at the local telephone switch of the calling party. After a directory number of a called party is entered, a determination is made as to whether the called party has a call waiting feature, and if so, whether her telephone line is busy. If the line has an activated call waiting feature and the line is busy, the call attempt is terminated. If the called party's line does not have a call waiting feature, or if the line does have call waiting, but the called party's line is not busy, the call attempt proceeds. If the call attempt is to be terminated, a message may be played to the caller to alert the caller that the called party's line is busy, that a call waiting feature is activated on the called party's line, and that the call attempt is being terminated.

Abstract: A method and system are disclosed for providing an enhanced call waiting message to a customer when the customer is busy on a previous call and receives a current call. The call waiting message preferably includes a call waiting indicator and an audible representation of information associated with a current calling party. The call waiting message alerts the customer that a current call is waiting and provides the customer with information that assists the customer in deciding whether or not to take the current call. The call waiting indicator and the information associated with a current calling party are automatically transmitted to the customer without any customer commands.

Abstract: PSTN Internet Notification (PIN) services that can be provided as part of interconnecting IP and Public Switched Telephone Network (PSTN) systems with the intent of converging existing and creating new hybrid PSTN and IP services. PSTN Events Notification, based on well-defined PIN protocols, will promote interoperability of both the networks and systems built by different vendors.

Abstract: A do not disturb system and method in a computer system at which communications such as voice calls and text messages are received. A user or process may set a computer system into a do not disturb mode, in which any communication routed through the machine will be evaluated against a set of rules to determine how that communication is to be handled, based on criteria such as the source of the communication and the type of communication. A notification and outgoing action is selected and performed in accordance with user-configurable settings. The outgoing action may include a return communication to the source of the communication indicating that the do not disturb mode is in effect.

Abstract: An Internet Protocol Telephony Network and public switched telephone network that allows one or more call waiting callers to dynamically join in an existing and to establish a multiple-party conference call including the call waiting call. A call waiting call may also be added to an existing conference call.

Abstract: A method and system of processing a call from a calling party to a called party are provided to enable selective call waiting which involves determining whether the called party is busy on another call; receiving a password from the calling party; and providing a call waiting signal to the called party only if the password corresponds to at least one predefined password associated with the called party.

Abstract: A system enables conferencing of multiple participants within a single voice communication session. A replay module records conference audio during the conference and, at appropriate times, provides this buffered audio to selected participants of the conference.

Abstract: Using intelligent network processing, call notification allows a subscriber to determine the name and telephone number of one or more numbers of recent parties to call the subscriber. An incoming call to the subscriber's number activates a terminating attempt type trigger in the central office serving the subscriber. The trigger causes communication between that office and a service control point (SCP). Under instructions from the SCP, the central office indicates a disposition event regarding the call, e.g., whether the line was busy or there was no answer. If the subscriber's line is busy or does not answer, the SCP records at least the telephone number of the caller and the time and date of the call. Later, the subscriber dials a feature code, and the SCP instructs the central office to route the call to an intelligent peripheral (IP).

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number to speak to a subscriber, leave a voicemail message for a subscriber, leave a facsimile message for a subscriber, or place a page to a subscriber. A subscriber may call the phone number to place outbound calls. In addition, a subscriber may call the single phone number to retrieve or send facsimile messages and/or voicemail messages. A subscriber may also call the phone number to configure service options. For instance, a subscriber may select routing options and choose what services are available to guest callers.

Abstract: The invention uses a novel signaling protocol for conducting call waiting-caller ID messaging. Instead of waiting for an acknowledge back from the caller ID box, an acknowledge signal is generated locally at a gateway. This allows the packet switched network to meet the timing requirements of the circuit switched network. The gateway tricks the central office switch into believing an actual acknowledge signal was sent from the caller ID box. The central office switch accordingly sends the caller ID information. This ID information is then propagated across the IP network to the caller ID box.

Abstract: A information assistance application is disclosed for use in a wireless communication environment. A requestor terminal is operable to generate a request for an information record associated with a subscriber terminal. The request is transmitted from the requestor terminal to an information assistance application server. The information assistance application server processes the request to determine the identity of the person for whom information has been requested and to determine how to contact the subscriber terminal. A message is generated and sent to the subscriber terminal requesting permission to provide the requester terminal with the requested information. If the subscriber terminal replies with an indication that the information may be provided, then the information application server generates a message that includes the information being requested and transmits it to the requestor terminal.

Abstract: A method and apparatus for processing an incoming call during a call-in-progress is disclosed. The method and apparatus provide non-visual indicators to a user indicating the type of incoming caller.

Abstract: A method and apparatus for verifying call waiting information in a communication system is particularly well suited for correcting mispronunciation of caller identification information provided for a call waiting call. A current pronunciation of the call waiting information is provided to the calling party who is prompted to change the current pronunciation. The system receives a new pronunciation of the call waiting information and stores information about the new pronunciation for subsequent retrieval.