Abstract: A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving party. Before the initiating party is provided access to the communication destination address, the initiating party is provided with a first menu of selectable options including an option to obtain information particular to a physical geographic location identified during the initiated communication. A selected option to obtain the information particular to the physical geographic location is received from the initiating party. The information particular to the physical geographical location is provided, and after providing the information particular to the physical geographical location, the initiating party is provided with access to the communication destination address.

Abstract: An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or more call recipients. Based on the information obtained from a voice or text dialog with the caller and a combination of other available informational sources, the disposition of an outgoing call is determined and acted upon by PVA. During the call the PVA remains available to take further actions at the request of the call participants.

Abstract: A computer readable medium stores a program for a calling party controlled ringback tone service. The service enables a calling party to control ringback tones, even overriding called party selected ringback tones. The service can operate in a wireless or wireline network, such as a voice over IP (VoIP) network or time division multiplexed (TDM) network. The calling party can be periodically billed for the ringback tone control service, as well as the ringback tones. The subscriber can configure the service via the web.

Abstract: The present invention enables users of packet-switched network services, e.g., VoIP network services, to hear a very gentle whispering tone that quietly conveys the identity of the calling party when they are engaged in conversation and to receive a call-waiting signal. The tone is audible only to the called party but does not mute the ongoing conversation path. This enables subscribed users to hear their ongoing conversation while receiving the whispering tone.

Abstract: A telephony system is presented that enables one user to monitor another user's extension and perform functions on calls destined for the other user's extension. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, association module, presentation module, park module, monitoring device interface module, and storage interface module. A server sends information to a monitoring device regarding the status of a monitored extension and calls offering on that extension. A server also enables a user to navigate through multiple calls offering and park a selected call.

Abstract: Communication networks and methods are disclosed for selectively applying call forwarding between a mobile device and a fixed line device based on the location of the mobile device. A communication network includes a call control function that receives a call attempt to a mobile directory number. Responsive to the call attempt, the call control function identifies a location of the mobile device, and determines whether to apply call forwarding based on the location of the mobile device. If call forwarding is applied, then the call control function forwards the call attempt to the fixed line device instead of the mobile device. A similar process is performed for a call attempt to the fixed line device for forwarding the call to the mobile device.

Abstract: A call messaging system includes a database comprising a call screening rule for a callee and a call screening engine configured to determine whether a bypass condition exists for an incoming call to the callee, and to bypass the call screening rule for the incoming call, if the bypass condition exists.

Abstract: According to one embodiment, a presence transmission method includes: controlling communication of a call via a network; transmitting, via the network, presence indicating a current status; and executing predetermined functions. If a specific function that causes delay in answering an incoming call is to be executed among the predetermined functions, presence indicating that it takes time to answer an incoming call is transmitted via the network.

Abstract: A multi-mode device for providing call waiting network identification. The device can establish a first call through a first network. While communicating through the first network, a second call can be received from a second network. The first network can be independent of the second network and operate separately on the multi-mode device. The multi-mode device can inject an alert specific to the second network into the call through the first network signaling the call through the second network. By providing the alert, the user of the multi-mode device can determine if the call waiting tone is for business or personal giving the user the chance to ignore the call and continue talking without having to take the handset away from their face, activate the screen and view the caller identification information to decide whether or not to take the call.

Abstract: The present invention relates to a message-based notifying method for notifying a waiting queue and an application server, wherein the method includes: sending, by a calling terminal, a call request to a called terminal; forwarding, by an application server, to the called terminal the call request sent from the calling terminal, and determining from a response message returned from the called terminal whether the called terminal is in an idle status; and if the called terminal is in a busy status, then adding by the application server the calling terminal into a waiting enqueuing queue of the called terminal, and sending to the calling terminal a waiting notification message containing a waiting queue value corresponding to the calling terminal; or if the called terminal is in an idle status, then establishing directly a communication connection between the calling terminal and the called terminal.

Abstract: Systems and techniques are disclosed relating to wireless communications. The systems and techniques involve wireless communications wherein a packet data session may be established between a wireless communications device and a packet data serving node to support a network connection to a packet-switched network. The wireless communications device may be configured to receive a notification of an incoming call from a circuit-switched network even when the network connection is active.

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract: The present invention provides a method for handling a call conflict at a call processing apparatus in a communication network, said call processing apparatus comprising a first call processing element which handles a first call initiated by a first terminal and a second call processing element which handles a second call initiated by a second terminal, when said second call processing element receives an incall message initiated by said first terminal and directed to communicate with said second terminal while said second terminal is in busy state, the method comprising: inquiring the called number in the call record of said second terminal; comparing initiating times of said first call and said second call, if said called number in said call record of said second terminal is the number of said first terminal contained in said incall message; and releasing the call with later initiating time and continuing setting up of the call with earlier initiating time, based on result of the comparison.

Abstract: A system and method of generating at least two distinctive auditory alerts upon receiving a transmission or telephone call at a device is described. Data indicative of a first plurality of sounds corresponding to a user of a device configured to receive the transmission or telephone call is accessed, such as from a memory. The first plurality of sounds is played at the device so as to identify a received transmission or telephone call being directed to the user. A telephone number, subscriber name or identifier associated with a transmitting or calling party of the transmission or telephone call is accessed. Data indicative of a second plurality of sounds designating the transmitting or calling party based on the subscriber name, telephone number or identifier is retrieved, such as from a data structure, and the second plurality of sounds is played at the device so as to identify the transmitting or calling party.

Abstract: The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.

Abstract: A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving party. Before the initiating party is provided access to the communication destination address, the initiating party is provided with a first menu of selectable options including an option to obtain information particular to a physical geographic location identified during the initiated communication. A selected option to obtain the information particular to the physical geographic location is received from the initiating party. The information particular to the physical geographical location is provided, and after providing the information particular to the physical geographical location, the initiating party is provided with access to the communication destination address.

Abstract: Apparatus, methods and computer-readable storage media for integrating visual voicemail within a threaded communication environment are presented herein. A method can include: displaying, via an interface, a thread of messaging content; receiving a visual voicemail; and integrating a display of the visual voicemail within the thread of messaging content. The method can further include generating sound based on a communication included in the visual voicemail, in response to receiving an input via the interface. Further, the method can include integrating the display of the visual voicemail within a multi-modal conversation thread. Furthermore, the thread of messaging can be included in an instant messaging window including SMS and/or MMS messages. Moreover, the display of the visual voicemail can be embedded within a social media based interface. The method can further include receiving a transcription of the visual voicemail; and displaying the transcription within the thread of messaging content.

Abstract: A method of using an intercom on a cordless telephone during an active call. The active call is put on hold while the intercom is in use. Once the call is re-activated, the intercom is shut off. This system may be designed for a cordless telephone with one handset or a plurality of handsets.

Abstract: A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party. When the incoming communication is placed on-hold, the initiating party is provided a menu of selectable options including an option to obtain information particular to a physical geographic location identified during the incoming communication. The on-hold initiating party selects the option to obtain the information particular to the physical geographic location, and the information particular to the physical geographical location is provided while the incoming communication is on-hold.

Abstract: There is described a method and telecommunication server for maintaining communication between at least two devices. A first incoming call for a first communication device is received at the communication server. The first incoming call for the first communication device is routed to a second communication device associated with the first communication device. A park data signal is received from the second communication device for placing a call to park. The call is placed to park and a park reminder message is sent to the first communication device.

Abstract: Methods and apparatuses for call control are disclosed. In one example, methods and apparatuses for receiving communications associated with a monitoring of a first interface, a second interface, and a third interface for an incoming call. A current active call is placed in a bold queue, the hold queue configured to contain calls placed on hold received over the first interface, the second interface, and the third interface. Notification of a second user action to place the incoming call on a hold status is received. The incoming call is placed in the hold queue, a next call from the hold queue is retrieved, and the next call is activated.

Abstract: A method and system for call management is provided. In a system embodiment a call manager server is provided that can managing incoming call requests from certain telephony devices and effect connections to other telephony devices based on those incoming call requests. The call manager server can also maintain a policy that defines permissions as to whether certain telephony devices can request interruption of an ongoing phone call at a destination telephony device.

Abstract: A communication system is provided that uses loosely-coupled client-server architectures to improve the efficiency of communications. The communication system includes client and facilitator applications. The client application is a component of processor-based mobile communication devices. The facilitator application is hosted on one or more servers or other processor-based devices, and communicates with the client application via one or more couplings. The facilitator application can also be distributed among one or more portable processor-based devices including the communication devices hosting the client application.

Abstract: A handsfree device is disclosed that offers additional wireless telephone services to the user of a wireless device in a minimally distracting manner. A call-waiting notification of a second call is presented acoustically via the handsfree device to a user. A responsive action by the user to request caller-ID information yields an audible presentation of caller-ID information related to the second call. The user may then elect to answer the second call.

Abstract: Certain embodiments of the present invention employ targeted speech detection as part of end-of-hold detection in an end-of-hold notification system. The targeted speech detector is configured to be particularly sensitive to specific words or phrases so as to increase the likelihood of detecting a correct end-of-hold condition while reducing the likelihood of false end-of-hold detection. Targeted speech detection may be used along with other detection mechanisms such as DTMF detection and/or background noise detection.

Abstract: Various embodiments can utilize audiovisual and/or interactive content to present to a caller when the caller's call is placed into a call queue. A variety of different types of content can be presented to the caller to reduce the caller's perceived time in the call queue. In at least some embodiments, content presented to a particular caller can be driven by caller selections. Alternately or additionally, content presented to a particular caller can be automatically selected for the caller based upon information associated with the caller such as the caller's profile and/or information associated with the caller's previous content consumption patterns.

Abstract: The present invention relates to a method for establishing telecommunication between at least a first and a second users within a telecommunication network comprising the following steps: receiving a request from said first user to set up a telecommunication with said second user, monitoring telecommunication activity in accordance with said request to detect a telecommunication activity of said second user with a third user different from said first user, and, in case of detection of said telecommunication activity of said second user, setting up a telecommunication between said first and second users after the end of said telecommunication activity of said second user with a third user different from said first user. The invention also relates to devices for performing the method.

Abstract: An apparatus, a method, and a computer program are disclosed. According to one example the apparatus may be configured to receive via the receiver a message from a mobile device to connect with an agent. The apparatus may also be configured to determine and select an available agent via the processor in order for the mobile device to communicate with the available agent, and transmit via the transmitter an agent availability message to the mobile device, wherein the agent availability message requires an acknowledgement from the mobile device prior to connecting the mobile device with the available agent.

Abstract: A mobile station (200) that includes a transceiver (210) that receives an alert request (105) and a controller (205). Responsive to the alert request, the controller can enter the mobile station into an alert active mode in which an alert signal is generated on the mobile station. Responsive to not receiving an acknowledgement to the alert signal within a defined period, the controller can enter the mobile station into an alert sleep mode in which at least one parameter of the alert signal is changed. Further, the controller can awake the mobile station from the alert sleep mode in response to detecting a user presence. The mobile station further can include an accelerometer (270) and/or a positioning system (275) that detect the user presence by detecting movement of the mobile station.

Abstract: A communication device is described in which a communication path is to be established with another communication device. The communication device transmits a first request packet to the other communication device and awaits a response. When a second request packet is received from the other communication device instead of a response to the first request packet, the communication device determines whether to transmit a positive response to the second request packet based on additional information included in the second request packet.

Abstract: A packet switched telephone system includes a packet switched routing apparatus. The packet switched routing apparatus selectively associates a local telephone number with a phone call based on a called telephone number, and routes the phone call based on the called telephone number. The local telephone number may be substituted for a calling telephone number when the called telephone number corresponds to a predefined number, such as an emergency number. When the called telephone number corresponds to an emergency number, the phone call may be routed with the substituted local telephone number to a Public Safety Access Point (PSAP) that services the local area of the subscriber.

Abstract: Disclosed herein are systems, methods, and computer readable-media for contextual adaptive advertising. The method for personalized hold comprises collecting a set of data elements about a user, generating a user profile based on the set of data elements, selecting media content from one or more content repositories based on the user profile, and delivering selected media content to a device for playback to the user during noncommunicative gaps. One aspect provides further for recording a playback order of delivered media content in order to avoid playing the same media content back to back.

Abstract: A multi-mode device for providing call waiting network identification. The device can establish a first call through a first network. While communicating through the first network, a second call can be received from a second network. The first network can be independent of the second network and operate separately on the multi-mode device. The multi-mode device can inject an alert specific to the second network into the call through the first network signaling the call through the second network. By providing the alert, the user of the multi-mode device can determine if the call waiting tone is for business or personal giving the user the chance to ignore the call and continue talking without having to take the handset away from their face, activate the screen and view the caller identification information to decide whether or not to take the call.

Abstract: A call between a calling party and a called party, one or both of whom may be subscribers to Internet Telephony (IT) services, commences upon the receipt of a call dialed by the calling party to the Plain Old Telephony Service (POTS) number associated with the calling party. A first hub receives the call and routes it to the called party if that party is not an IT services subscriber that is currently on line. If the called party is an IT services subscriber that is on-line, the call is received at an Internet Services Provider serving the called party. The ISP converts the call to an IT format if the call is not already in that format and thereafter delivers the call to the called party.

Abstract: A telephony system is presented that enables one user to monitor another user's extension and perform functions on calls destined for the other user's extension. The system includes a server with a telephony management software (TMS) unit, a telephony application programming interface (TAPI) unit, and an application unit. The application unit includes a control module, association module, presentation module, park module, monitoring device interface module, and storage interface module. A server sends information to a monitoring device regarding the status of a monitored extension and calls offering on that extension. A server also enables a user to navigate through multiple calls offering and park a selected call.

Abstract: A ringback replacement insertion system for customizing a communication network is disclosed. The system includes a first communication station associated with a first network service provider and a second communication station associated with a second network service provider. A network gateway is provided for connecting a call placed from the first communication station to the second communication station. The first network service provider receives information regarding a proximity location of the first communication station. The storage device transmits at least a portion of the at least one announcement to the first communication station that is related to information within a predefined geographical distance from the first communication station, where at least a portion of the at least one announcement is delivered as a call signal after establishing contact with a communication network.

Abstract: A wireless device and method are provided for redialing of conference calls comprising: establishing a call connection based on a first dialed number; monitoring for subsequent numbers dialed after the establishment of the call connection; determining if the subsequent numbers dialed meet predetermined criteria; and saving the first dialed number and the subsequent numbers dialed in a memory of the wireless device as a saved first dialed number and saved subsequent numbers if the predetermined criteria are met.

Abstract: The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.

Abstract: A method and system for prioritizing data packets relating to a conversation over a VoIP communication channel is provided. An individual client or a service provider may specify priority information corresponding to incoming conversations. When several calling clients send data packets to one called client, the predefine priority information of the called client may be exchanged as part of contextual information. Based on the predefined priority information, priority levels are assigned to the received data packets. Subsequently, an existing communication channel may be terminated, interrupted, altered, and/or suspended in order to transmit data packets with higher priority than other data packets. A new communication channel may be established for a two-way communication, or a one-way communication between two clients.

Abstract: A technique for managing simultaneous incoming and outgoing calls between the same far-end called terminal and far-end calling terminal and/or same user associated with a far-end called terminal and user associated with the far-end calling terminal includes an easy call abandon facility on a near-end terminal configured to compare information associated with an outgoing call to information associated with an incoming call. The easy call abandon facility is configured to initiate an audible or visible indicator when the terminal and/or user of the far-end called party is the same as that of the far-end calling party. In response to an easy call abandon indication received from a near-end terminal user, the easy call abandon facility disconnects the call from the near-end and connects the call received from the far-end terminal.

Abstract: Methods and apparatuses for call control are disclosed. In one example, methods and apparatuses for receiving communications associated with a monitoring of a first interface, a second interface, and a third interface for an incoming call. A current active call is placed in a bold queue, the hold queue configured to contain calls placed on hold received over the first interface, the second interface, and the third interface. Notification of a second user action to place the incoming call on a hold status is received. The incoming call is placed in the hold queue, a next call from the hold queue is retrieved, and the next call is activated.

Abstract: Embodiments of the invention include a system to process telephone calls. The system can receive a telephone call and identify the telephone number of the calling party. A database of processing instructions then specifies whether to block the telephone call, forward the telephone call to another telephone number, send the telephone call to a voicemail system or an answering machine, or ring the telephone assigned to the called number. Based on the time of the call, the instructions to be applied can differ.

Abstract: A telephone device comprises an operating device, a call request receiving device, a first identification information determination device and a first positive response sending device. The call request receiving device may be configured to receive a call request. The first identification information determination device may be configured to determine, on a condition that the call request is received by the call request receiving device in a time between a call preparing operation being started and the call preparing operation being ended on the operating device, whether or not telephone identification information corresponding to the call preparing operation is identical to telephone identification information of the source of the call request. The first positive response sending device may be configured to send the positive response in reply to the call request on a condition that a positive determination is obtained by the first identification information determination device.

Abstract: Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party to a first party is received, the first party being in an established communication session with a second party. A busy operation is performed with respect to the third party in response to the first communication attempt. At least one additional communication attempt by the third party is received. A busy override operation is performed with respect to the first party in response to the first communication attempt and the at least one additional communication attempt satisfying at least a threshold pattern of communication attempts.

Abstract: A method of using an intercom on a cordless telephone during an active call. The active call is put on hold while the intercom is in use. Once the call is re-activated, the intercom is shut off. This system may be designed for a cordless telephone with one handset or a plurality of handsets.

Abstract: An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Abstract: The present invention enables users of packet-switched network services, e.g., VoIP network services, to hear a very gentle whispering tone that quietly conveys the identity of the calling party when they are engaged in conversation and to receive a call-waiting signal. The tone is audible only to the called party but does not mute the ongoing conversation path. This enables subscribed users to hear their ongoing conversation while receiving the whispering tone.

Abstract: A method that includes receiving a first call request from a second user to a first user, establishing a first dialog between a network element and the first user, establishing a second dialog between the network element and the second user, establishing a third dialog between the network element and a third user in response to a second call request from a third user, establishing a fourth dialog between the network element and the first user as a result of establishing the third dialog, waiting for a response from the first user in the fourth dialog and receiving one or more indications of actions from the first user to manage the disposition of the second call request.

Abstract: A system for placing a telephone call on hold and presenting video to the user that has been placed on hold comprises video on hold arbiter that either is a part of the server or the switch of an IP telephony system. The video on hold arbiter comprises a hold monitoring module, a switch interface module and a media source interface module. The video on hold arbiter monitors calls between parties for the selection of a hold signal indicating that a first caller is placing a second caller on hold. The video on hold arbiter then determines the capabilities of the first caller and the second caller, a source video signal and switches the call to a video-on-hold status. In the video-on-hold status, the video on hold arbiter provides a video signal to the caller on hold from the determined source video and matching the capabilities of the party on hold. Video on hold arbiter and monitors for an off hold signal.

Abstract: A telephone device is capable of receiving, during communication with a first external device, a call from a second external device. The telephone device includes a setting unit and a ring alert inhibiting unit. The setting unit is configured so as to be capable of setting the telephone device to either one of a first status, in which a user of the telephone device wants to perform communication, and a second status, in which the user does not want to perform communication, the setting unit being configured so as to be capable of setting the second status, either when communication is started with the first external device, or while the communication with the first external device is being executed. The ring alert inhibiting unit inhibits a sound of a ring alert for informing that a call has been received from the second external device when the telephone device is in the second status.