Abstract: Enhanced message notification is provided by an enhanced notification function element and a subscriber preference profile database. The enhanced notification function element queries the subscriber preference profile database to obtain subscriber communication terminal capabilities information, which it uses to select a message notification technology. The enhanced notification function element may then format an enhanced notification that is delivered to a communication terminal through a delivery system architecture appropriate for the selected message notification technology. The enhanced notification may contain: a message type indicator; an identifier of the party leaving the message; a date and time that the message was deposited; multimedia objects; and other enhanced information. The enhanced notification function element may also query a terminal roaming status database in order to determine if the enhanced message should be sent when the terminal is roaming.

Abstract: Systems and methods are provided for storing a mark-up language file and delivering the file from a network server to a user's computer via a packet switched data network using a hyper-text transfer protocol (HTTP). The mark-up language file is stored in a storage area accessible by the network server, wherein the file contains information personal to the user. A notification is transmitted to the user's computer, wherein the notification serves to notify the user of the availability of the file. In response to a user request made in response to the notification, the mark-up language file is transmitted from the network server to the user's computer, via the packet switched data network, using the HTTP.

Abstract: Methods, devices and systems for sharing content as part of a voice telephony session are provided. More specifically, content can be added to a voice communication session by selecting, dragging, and dropping a representation of that content onto a representation of the voice communication session. Where the selected content comprises an audio file, that content is played over the voice communication channel. Where the selected content comprises text, the text is converted to speech, and then played over the voice communication channel.

Abstract: A telephone includes logic to enable the telephone and a structured voice interaction system to exchange navigation information and commands via a data channel connection between the telephone and the structured voice interaction system, the navigation information coordinated with voice prompts and one or more navigation commands exchanged via a voice channel connection. The telephone stores representations of one or more navigation commands provided from the telephone to the structured voice interaction system.

Abstract: An electronic device includes a call analysis module that is configured to analyze characteristics of a phone call and to generate an indicium that represents a prevailing mood associated with the phone call based on the analyzed characteristics.

Abstract: A device, method, and system for routing communications to an output of a communications device, such as a mobile telephone, based on the format of an incoming communication and an output mode of the communications device is disclosed. An incoming speech communication can be delivered to a speaker output or forwarded to a format converter to create a text communication that can be delivered to a display output. An incoming text communication can be delivered to a display output or forwarded to a format converter to create a speech communication for delivery to a speaker output. The output mode of the communication device can be set according to device settings, application settings, or location of the device, or a combination thereof. The invention provides new delivery options for communications which can be more appropriate for a location or current use of the communication device than those previously available.

Abstract: A method for capturing information from a live conversation between an operator and a customer, involving monitoring the live conversation between the operator and the customer, recognizing at least one portion of the live conversation as a text portion upon converting the live conversation to text, interpreting a cue in the live conversation, relating the cue to an information field associated with a context for the live conversation, and storing information obtained from the text portion into the information field, wherein the information obtained from the text portion includes at least one word spoken after the cue.

Abstract: Gateway, method, and apparatus for communicating fax data over the Internet.

Abstract: A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising as a stream of consumers with information available to understand the call activity of the consumers and for the client to navigate their call history. The system automatically filters non-consumer fraudulent calls, extracts the identity of a consumer, aggregates several calling entities into a single consumer, transcribes the call into a call stream using voice recognition software, extracts patterns and draws conclusions from the call stream, and presents a list of call streams in a user friendly set of web pages configured as the telephone call inbox. The telephone call inbox includes, for each call, the caller ID, one or more key words, phrases or major conclusions concerning the call, and the voice recognized call stream.

Abstract: A computer-implemented voice mail method includes obtaining an electronic audio file of a recorded user message directed to a telephone user, automatically generating a transcript of the recorded user message, and identifying locations in the transcript in coordination with timestamps in the recorded user message so that successive portions of the transcript can be highlighted in coordination with playing of the recorded user message. The method also include identifying one or characteristics of the message using meta data relating to the recorded user message, and storing the recorded user message and information about the identified locations of the recorded user message.

Abstract: Systems and methods for providing feature mediation and orchestration on SIP-enabled networks are shown. In one exemplary embodiment, a method may include providing a first telephony services application, providing a second telephony services application, and combining a feature of the first telephony services application with a feature of the second telephony services application to form a logical telephony services application. In another exemplary embodiment, a system may include an application server platform and a feature mediation layer operable upon the application server platform, where the feature mediation layer provides a subscriber with a feature of the first telephony services application and a feature of the second telephony services application.

Abstract: A printer has voice recognition capabilities to transcribe a recorded voice message into printed text. The printer has a communication interface that is connected to a communication line for receiving a voice message. The printer also has an extended memory that stores the voice message, and a speech bank that stores speech patterns and vocabulary words. After the voice message is stored in the extended memory, a speech recognizer compares the voice message to the speech patterns and vocabulary words in the speech bank and translates the voice message into text data. The text data is stored into a print buffer, where the text data may be accessed by a central processing unit (CPU). The CPU controls a print mechanism that actually prints the text data.

Abstract: A method and systems to access information related to items printed on publications by voice commands generated by a user through a telephone. To access additional information, the user dials on a telephone the Interactive Voice Response (IVR) service identifier and the publication identifier. A publication link table is associated to the publication identifier and provides a list of the item names on the selected publication. The IVR recognizes the name of the item pronounced by the user and determines the address associated to this name. The proxy server accesses the information located at this address and forwards it to the IVR wherein it is converted by a text-to-speech for the user's telephone.

Abstract: A unified communications appliance provides integration of various types of information, regardless of the modality, in a common, centralized interface where the various types of information are grouped based on what they are related to. For example, as is common with most modalities of information exchange, there exists a “subject” that is present in one of the fields of communication. The ability to associate all of the types of communication with a common “subject” (or conversation) and provide an interface that allows access to the various types of information, regardless of the modality is provided by the unified communications interface.

Abstract: A method is disclosed for generating labeled utterances from human-human utterances for use in training a semantic classification model for a spoken dialog system. The method comprises augmenting received human-human utterances with data that relates to call-type gaps in the human-human utterances, augmenting the received human-human utterances by placing at least one word in the human-human utterances that improves the training ability of the utterances according to the conversation patterns of the spoken dialog system, clausifying the human-human utterances, labeling the clausified and augmented human-human utterances and building the semantic classification model for the spoken dialog system using the labeled utterances.

Abstract: The present invention relates to a mobile terminal and a control method thereof. The method of controlling a mobile terminal in accordance with the present invention includes, when a specific message is received, separating text information and voice characteristic information included in the received message, converting the text information into a specific voice signal based on the separated voice characteristic information, and outputting the converted voice signal. In accordance with the present invention, text information to which voice characteristic information, indicating a sender's voice characteristic, is added is transmitted. Accordingly, text information received from a sender-side terminal can be heard as a sender's voice.

Abstract: A system and method for capturing and storing audio information from the forward or reverse link is disclosed. A communication device receives audio information via the forward or reverse link channel. The audio information is parsed and processed by voice recognition in order to translate the audio information into text information. Alternatively, the audio information may be recorded by the communication device and stored in memory for later processing. Once captured and translated, the text information can be edited and stored in various databases integral to the communication device. Additionally, when the text information comprises a telephone number, the communication device can place a call to that telephone number.

Abstract: A method for effecting delivery of a message from an originator in an original message format to a plurality of authorized receivers in a respective reception message format includes: (a) composing the message; (b) characterizing the message for addressing to indicate at least one feature of the message; (c) addressing the message according to the characterizing pursuant to information provided in a data base that identifies particulars relating to each respective authorized receiver; the addressing establishing selected receivers of the plurality of authorized receivers as permitted receivers; the particulars including the appropriate respective reception message format for each respective permitted receiver; and (d) transmitting the message to each respective permitted receiver via a communication network that includes respective communication media configured for delivering the message in the appropriate respective reception message format to each respective permitted receiver.

Abstract: A method of generating a list of target devices to be configured in communication with a server is provided. A first list of target devices to be configured is created. At least one target device having an associated network address is identified and the first list of target devices is modified using the addressed target device. A modified list of target devices is then generated. Programs and systems of generating a list of target devices to be configured are also provided.

Abstract: Systems and methods for providing real-time conversation among a plurality of disparate communication devices include receiving a first communication from a first communication device operating in a first communication mode, translating the first communication into a second communication that is suitable for processing by a second communication device operating in a second communication mode, wherein the second communication mode is different from the first communication mode, and providing the second communication to the second communication device.

Abstract: A mixed media reality (MMR) system includes an MMR user, a MMR computer, a user printer that produces a printed document, a networked media server, an office portal, a service provider server, an electronic display that is electrically connected to a set-top box, a document scanner, a network, a capture device, a cellular infrastructure, wireless fidelity (Wi-Fi) technology, Bluetooth® technology, infrared (IR) technology, wired technology, and a geo location mechanism. The MMR system provides mechanisms for forming a mixed media document that includes media of at least two types, such as printed paper as a first medium and a digital photograph, digital movie, digital audio file, or web link as a second medium. Furthermore, the MMR system facilitates business methods that take advantage of the combination of a portable electronic device, voice mail or email, and a paper document.

Abstract: Various embodiments of systems and methods to implement a voice scratchpad for deriving data from a voice communication are provided. The system may include a voice scratchpad module configured to detect an audio connection between an on-board vehicle computing device and a communications device, and present a selector on a voice scratchpad graphical user interface, which upon selection by a user causes the voice scratchpad module to process voice data received via the audio connection to obtain recognized speech data. The system may further include an annotation engine configured to annotate the recognized speech data to produce structured data in one of a plurality of predetermined formats. The voice scratchpad module may be configured to receive the structured data from the annotation engine, and display the structured data on voice scratchpad graphical user interface.

Abstract: The method and apparatus is for converting messages and responses between text messages of a user and voice responses of at least one agent in an automatic contact distribution system having a plurality of agents. In one embodiment, the method includes sending a text message in a text format from first location via a network; receiving the text message from the network at a second location; and converting the text message from a text format to a voice message in a voice format. The method further includes converting a voice response in the voice format from an agent to a text response in the text format, the voice response being in response to the text message; and sending the text response from the second location to the first location via the network. Thus, the user appears to communicate with the agent on a text basis, and the agent appears to communicate with the user on a voice basis.

Abstract: Systems and methods are disclosed for sending and receiving a message between a nonresident and a resident of a controlled environment facility that associates an identifier to the message, wherein the resident does not associate the identifier to resident created messages. The identifier my take the form of a barcode printed directly onto the message form or printed onto a detachable sticker that is affixed to the message form. Embodiments may allow the searching of a message for prohibited words, phrases, or ideas and notifying a relevant authority to the existence of such prohibited content. Embodiments may also allow a nonresident to select a delivery medium that is incompatible with the format of a message created by a resident by converting the resident created message to a message format compatible with the delivery medium.

Abstract: This invention relates to a system and method for providing dedicated television advertisements based on speech recognition of telephone conversations. The home user makes telephone calls using a landline, cellular phone or VoIP phone. The user may also be watching TV. While doing so, the user is able to see advertisements on part or all of his TV screen, based on words and phrases he may have used during his telephone conversation(s). The system and method may be provided by a triple play or quad play service provider which associates its users' telephone calls with TV advertising. Once the user sees the advertisement he can get more information concerning the advertisement by clicking on it with a pointing device, e.g., a mouse or TV remote control, or by using any other navigation method the TV system provides, to see additional details concerning the advertisements.

Abstract: Systems and methods are provided for controlling a media host device from a mobile voice device. In accordance with a method of the present invention, a call is received from the mobile voice device. A portion of an electronic programming guide is obtained and verbally provided to the mobile voice device in response to the call. A verbal selection associated with the electronic programming guide is received from the mobile voice device and communicated to the media host device through a command encompassing the verbal selection.

Abstract: According to one embodiment, a presence management system comprises a server unit and a plurality of terminal devices. The server unit controls a plurality of presentities and a plurality of watchers. The terminal devices may be set to any of the presentities and the watchers for other terminal devices. The server unit includes a database, a reading module and a notification processing module. The database stores a relationship table in which parameters showing relationships to each watcher for each presentity in a table form. The reading module reads each of the parameters of the watchers for presentities of their change sources from the database when changes in presence of the presentities working under the server unit. The notification processing module notifies the presences of the presentities to each watcher for the presentities of the change sources at timing in accordance with the read parameters.

Abstract: The present invention includes a telecommunication method. The method can include the step of a sending device operating in a first communication mode initializing a communication to a receiving device operating in a second communication mode. The receiving device can be queried to automatically determine that the receiving device is operating in the second communication mode. In one embodiment, the first and second communication modes can include a speech mode and a text mode. The communication can be established between the sending and receiving devices, where the sending device communicates in the first communication mode, and where the receiving device communicates in the second communication mode. During the communication, a format of messages conveyed between the sending device and the receiving device can be automatically changed in accordance with the first communication mode and the second communication mode.

Abstract: The present invention is to provide an information processing terminal which can use another expression means to indicate undesirable emotions directly transmitted to a party by a method of directly expressing talking person's emotions in real time, so that the whole image of a calling status can be reviewed afterward and grasped. An information processing terminal 1 including: a voice signal output portion 102 for inputting a voice; an emotion estimation portion 201 for generating parameters of emotions from the inputted voice; and a notification portion 30, 40, 50 for giving notice of various kinds of information, wherein the information processing terminal 1 further includes an emotion specifying portion 203 for specifying an emotion expressed by a distinctive parameter of the generated parameters, and the notification portion 30, 40, 50 gives notice of the specified emotion.

Abstract: A telephone line status notification system including at least one telephone line having a status, a communications network, at least one communications terminal which is connectable to the communications network and which is employable by a seeking user to communicate via the communications network a status request concerning the status of the at least one telephone line, apparatus for processing the status request the apparatus for processing is connectable to the communications network for receiving the status request from the seeking user therethrough and communicating the request, and apparatus for acquiring the status of the at least one telephone line, the apparatus for acquiring is in communication with the apparatus for processing for receiving the status request therefrom, and the apparatus for acquiring is connectable to the communications network for communicating the status via the communications network.

Abstract: A method and apparatus are disclosed that enable an interactive voice response (IVR) system to generate video content in addition to audio content (e.g., synthesized speech, etc.). The video content is based on the state of the IVR system, the video display capacity of the calling telecommunications terminal, and information supplied by the user via a telecommunications terminal. The illustrative embodiment generates video content based on the text from which the audio content is generated. In particular, the video content comprises an abridged version of this text that is suitable for display at the telecommunications terminal. In the illustrative embodiment, the abridged version of the text is generated via syntactic and semantic processing. In addition, an abridged version of user-supplied information is generated and incorporated into the video content.

Abstract: Methods, systems, and products are disclosed for creating a record with a customer. One method receives at a communication center a request for support from the customer. A data field is presented to an agent for entry of information identifying the customer. A menu of options is presented that allows the agent to make selections describing the customer's request for support. A preformatted note is populated with selections received from the agent. The preformatted note has fields corresponding to the menu of options, with the preformatted note formed by populating a particular field with the corresponding selection by the agent. The preformatted note is stored as the record of the customer's request for support, wherein the preformatted note has a standardized format regardless of the agent.

Abstract: When an electronic message with a voicemail attachment is received, an audio player object and a reply by chat object are displayed simultaneously along with the electronic message. A reply to the electronic message, whether by chat or by email, is associated with the same thread as the electronic message. The electronic message with the voicemail attachment is associated with a conversation thread that may also include chat messages and email messages. In a conversation view of a respective conversation thread, representations of an electronic voicemail message (an electronic message having a voicemail attachment), one or more chat messages and one or more email messages may be displayed simultaneously.

Abstract: Disclosed is a multi-mode communication notification system and method for improving communication between an inmate and a third party by enabling a third party to send a web-initiated contact request for a specific inmate and further allowing the inmate to check his/her contact requests or be automatically notified of contact requests. Additionally, the system electronically notifies the third party when the specific inmate has been notified of the contact request. Further, the system notifies the third party if they have missed a call from the specific inmate.

Abstract: The method of the present invention allows inventors to orally document innovative concepts. The method reduces the need to have inventors write out details of an invention in an invention disclosure form. The method also assists inventors in quickly and conveniently recording ideas and preparing invention disclosure forms based on the ideas. In some example forms, inventors are able to pick up a telephone and connect to a network. Once connected to the network an inventor can dictate the concepts of the idea over the network. The dictation is converted into text, such as by a voice analysis program, and then inserted into an invention disclosure form which is dated and archived.

Abstract: A device and method for managing voice messages using a graphic user interface (GUI) to display text transcribed from the content of a voice message, to parse the transcribed text and to use the parsed data for an application running on a device. The present invention hence supplants the current approach of retrieving voice messages by phone using a voice prompt based system to a GUI based system. This GUI based system individually lists voice messages in a menu list, making it very simple for a user to not only read the transcribed text from the voice message but to run applications based on the parsed data from the transcribed text, as well as performing other more familiar functions as such retrieving the voice message for playing back.

Abstract: Textual preview of a voicemail is generated and provided through email or similar media to users along with the audio version. Transcription of the textual version, as well as additional capabilities such as actionable terms, playback-jump, switching between text and audio versions, direct or metadata based searchability, and enhanced response capabilities are provided based on contextual data obtained from voicemail metadata and user associated data stores such as contact list, email history.

Abstract: Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device.

Abstract: An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed to generate a text version of the deposited voicemail message. The transcribed voicemail message is sent to the called mobile telephone device to allow the user to read the text version of the voicemail message. Embedded with transcribed text voicemail message is a link that maps to a unique telephone number that is assigned to the original audio voicemail message from the text voicemail message was transcribed. If the called party selects the link, the called party's mobile telephone device or other receiving computing device places a call to the storage location of the original audio version of the voicemail message to listen to the audio version of the voicemail message.

Abstract: An action is initiated based on data collected from a social network of a user. User data is collected automatically from activity of the user. Social data is collected from the user's social network. The social data includes information obtained from the activity of at least one second or greater order indirect member of the social network relative to the user. The user data, social data, and the psycho-demographic data are correlated to initiate the action.

Abstract: A system may include servers. The servers may include memories including a first database to store voicemail message information associated with a voicemail mailbox and a user device, and a second database to associate a plurality of user devices with a voice-to-text transcription service; and a receiver to receive a new voicemail message associated with the voicemail mailbox. The servers may also include a processor to query to the second database to determine whether to request a voice-to-text transcription of an audio file associated with the new voicemail message and to determine whether to notify the user device of the new voicemail message before or after receiving the voice-to-text transcription of the audio file. The servers may also include a transmitter to send a notification of the new voicemail message to the user device according to the determination of whether to notify the user device of the new voicemail message before or after receiving the voice-to-text transcription of the audio file.

Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail messages from callers, identifying for each voicemail message in the plurality of voicemail messages a first frequency with which the respective caller leaves voicemails, identifying for each voicemail message in the plurality of voicemail messages a second frequency with which a user requests transcription of each voicemail, assigning a priority ranking to each voicemail message in the plurality of voicemail messages based on the respective first frequency and the respective second frequency, and transcribing untranscribed voicemail messages with a highest priority ranking. The method can include establishing a priority ranking threshold and repeatedly transcribing a next highest ranking untranscribed voicemail message until no further untranscribed voicemail messages remain above the priority ranking threshold.

Abstract: An image-attached mail transiting apparatus has a mail receiving portion for receiving an image-attached mail transmitted from a transmitting terminal that transmits the image-attached mail to which an image picked up by an installed miniature camera is attached, a mail control portion for extracting an attached image from the image-attached mail, then instructing an image processing portion how to process the attached image, and then substituting a processed image for the original attached image of the image-attached mail, an image processing portion for performing the process indicated by the mail control portion to the image, and a mail transmitting portion for transmitting the image-attached mail to the receiving terminal, whereby the mail control portion discriminates a type of the transmitting terminal, and the image processing portion performs image processing according to the type.

Abstract: The architecture of the present invention includes a multi-media multi-network communication server connected to a variety of access and delivery platforms via a variety of communication networks. The access platforms are used by senders, recipients or agents to access their digital mailboxes on a multi-network communication server and to send and receive calls and messages. The messages can be in electronic format such as text, audio, graphic images, video, and audio-video. The multi-network communication may send a notification message to the recipient, indicating that a message has been received. Messages can be accessed remotely or wirelessly and can be viewed, heard, or both, depending on the capability of the delivery platform being used by the recipient user.

Abstract: A messaging system is provided that includes: (a) an interface 206 for receiving a request to play a message audibly to a subscriber; and (b) a message retrieval agent 224 for determining whether the message comprises marked information. When the message comprises marked information, the agent 224 performs one or more of the following operations: (b1) display the marked information to the subscriber; (b2) alter an audio playback speed of the marked information to the subscriber, the playback speed of the marked information being different from a playback speed of unmarked information; and (b3) audibly play only one of the marked information and unmarked information to the subscriber.

Abstract: A method and system manages content delivery to a multi-modal client device. The system may include a session manager logically connected between a server and the client device. The session manager can maintain a record of the state of a user's session, and if the user or the client device switches from an initial presentation mode to a second presentation mode, the session manager can use the record to effect a seamless transfer from the initial presentation mode to the subsequent presentation mode. The session manager may also transcode content delivered to the client device so that the content is compatible with the presentation mode selected by the user.

Abstract: A method and device that interrogates the availability of a called party before placing a communication from the calling party to the called party. A callback may be initiated so that both communications are completed simultaneously. The routing of communication may take place through any one of a number of different networks and at another time of the day, even if the caller does not otherwise have access to those networks.

Abstract: Systems and methods for processing speech are provided. A system may include an acoustic model to transform speech input into one or more word strings. The system may also include a semantic model to convert each of the one or more word strings into a detected object and a detected action. The system may also include a synonym table to determine a preferred object based on the detected object and to determine a preferred action based on the detected action.

Abstract: Methods and apparatus for managing a media file having media recorded for a user in a communication system. A first message is sent to the user containing text converted from a portion of speech content of the media. A second message is received from the user containing an instruction from the user indicating an operation to be performed on the media file. The operation is performed on the media file in response to the user's instruction in the second message.

Abstract: A communication device and method are provided for audibly outputting a received text message to a user, the text message being received from a sender. A text message to present audibly is received. An output voice to present the text message is retrieved, wherein the output voice is synthesized using predefined voice characteristic information to represent the sender's voice. The output voice is used to audibly present the text message to the user.