Abstract: A system and method for efficiently transcribing verbal messages transmitted over the Internet (or other network) into text. The verbal messages are initially checked to ensure that they are in a valid format and include a return network address, and if so, are processed either as whole verbal messages or split into segments. These whole verbal messages and segments are processed by an automated speech recognition (ASR) program, which produces automatically recognized text. The automatically recognized text messages or segments are assigned to selected workbenches for manual editing and transcription, producing edited text. The segments of edited text are reassembled to produce whole edited text messages, undergo post processing to correct minor errors and output as an email, an SMS message, a file, or an input to a program. The automatically recognized text and manual edits thereof are returned as feedback to the ASR program to improve its accuracy.

Abstract: A terminal device as a first communication party's terminal has: voice recognition means which, during a communication connection to a second communication party's terminal, when the mode is set to a voice recognition mode receives, as digital voice signals, the second communication party's voice sent from the second communication party's terminal and performs voice recognition to convert the digital voice signals to text data; and control means for performing control in such a manner that the text data converted by the voice recognition means are output from output means.

Abstract: A method and apparatus for interfacing a personal digital assistant (PDA) with a communications appliance is provided. The method comprising a communication station receiving semi-structured data from a personal digital assistant (PDA) in a format native to the PDA, and parsing the semi-structured data to identify a type of the semi-structured data. If the semi-structured data is destination data, sending a job to a destination indicated by the semi-structured data.

Abstract: A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with information regarding an incoming contact during a messaging session between the subscriber's communication device and the messaging system; (b) provide the subscriber's communication device with a text message containing information regarding one or more messages when a notification is received that the subscriber's communication device is available; (c) provide the subscriber's communication device with a text message relating to a voice message from a different first party received by the messaging system; (d) in response to the subscriber's communication device requesting a connection with at least one of an inputted telephone number and address, provide the subscriber's communication device with a notification respecting at least one eligible message from a second party associated with the at least one of an inputted

Abstract: The subject mater herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein.

Abstract: A method, system, and storage medium for providing comprehensive facsimile information within a voicemail system are disclosed. The method includes receiving a facsimile at a voicemail system, storing the facsimile in a recipient voice mailbox, and interpreting elements of the facsimile. The interpreting is performed by optical character recognition software. Upon receiving a request by a voicemail recipient to access the voice mailbox, and absent any pre-defined user preferences with respect to the handling of the facsimile, the method includes converting the interpreted elements of the facsimile into audible speech via a text-to-speech engine, formatting the converted elements resulting in a voicemail facsimile notification, presenting the voicemail facsimile notification and options to a communications device associated with the voicemail recipient, and implementing one of the options selected by the recipient.

Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Abstract: According to one embodiment of the invention, a method of monitoring consumer calls placed to a business and conducted between a consumer and a business representative can comprise receiving a telephone call placed to a business from a consumer; directing the telephone call to a business representative for the business; recording a telephone conversation between the business representative and the consumer; storing the recorded conversation in a memory device; recording a plurality of conversations between a plurality of consumers and at least the business representative; providing the business representative with access to the plurality of recorded conversations in which the business representative participated so as to be able to play back at least one of the recorded conversations.

Abstract: An interface (52) is provided between a satellite telephone system (4) and a cellular telephone system (5) for allowing calls to a user's cellular telephone to be diverted to a satellite telephone handset (25) when the user is unable to use his cellular telephone, for example when on board an aircraft (2) fitted with a satellite telephone system (20). The user inserts a card (which may be the SIM of his mobile phone, or a card compatible with existing satellite telephone equipment) into a suitable reader in the satellite telephone (20), which causes the satellite ground station's card verification system (42) to connect to a host cellular network (50). The host cellular network has an interface unit (52) which emulates the operation of a normal base station, so that the host cellular system (50) acts as if the mobile user's terminal is roaming on the host network, but is currently “busy”.

Abstract: A system and method for near-real-time messaging is provided. Users may transmit and receive recorded audio inputs in near-real-time using communications devices that are connectible to a network. The system and method also provides for optional speech-to-text translations and transmission of such text translations between communications devices.

Abstract: Systems and methods for unified messaging are described herein. In an embodiment, a repository server includes a message store. According to one method implemented by the repository server, a voice message is sent as part of an email message. In an embodiment, preprocessing is performed before sending the email, including but not limited to inserting information, data, links, voice mail audio files, and voice mail transcriptions in the email. A copy of the preprocessed email is stored in the message store with an authentication key. The authentication key is used, for example by a recipient of the email, to access voice mail audio files that may not be accessible on the recipient's device.

Abstract: A system and method for providing network services to a user of a computer capable of displaying Internet based media, such as sequential media, played by a media player in a display. The method includes the steps of providing a media object, wherein the media object contains sequential media and network services information encapsulated within the media object. Encapsulating the sequential media and network services information within the media object prevents rogue users from simply stripping away the sequential media from the network services information.

Abstract: Systems and methods for providing real-time conversation among a plurality of disparate communication devices include receiving a first communication from a first communication device operating in a first communication mode, translating the first communication into a second communication that is suitable for processing by a second communication device operating in a second communication mode, wherein the second communication mode is different from the first communication mode, and providing the second communication to the second communication device.

Abstract: A method for processing a call is disclosed. The method receives a speech input in connection with a call and transforms at least a segment of the speech input into a first textual format. The method also generates a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level, selects an entry of the first list having a higher corresponding confidence level, outputs a second textual format. The method further generates a second list based, at least partially on consideration of the selected entry and the second textual format and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.

Abstract: An arrangement includes an input to receive DTMF tones, logic to convert the DTMF tones to SMPP protocol, and an output to provide the SMPP protocol.

Abstract: A System, method and software product manages voicemail messages and associated voicemail transcription text on a communication device. A voicemail message notification for a voicemail message is received from a voicemail transcription service and stored in a voicemail list. A transcription text of the voicemail message is received from the voicemail transcription service and stored in a text list in association with the voicemail message notification. A combined list of the voicemail message notifications and the transcribed text are displayed on the communication device.

Abstract: The present invention provides a method for a user of a portable electronic device to respond to a received electronic message. Instructions for reply and message identification are appended to the electronic message to enable a response. The recipient replies by placing a telephone call to a server phone number. After authentication, a voice message is recorded, and, once approved by the sender, the message is converted to an archivable form. The recorded message is sent as an attachment to a text email message to the sender of the original electronic message.

Abstract: Methods and systems for limiting voicemail transcription. The methods include answering a forwarded call from a caller to a subscriber of the voicemail transcription service, outputting an audio message to the caller prompting for the caller to leave a voicemail message, recording the voicemail message from audio of the forwarded call, and transcribing the audio of the forwarded call into text. The step of transcribing may be limited according to one or more of the following criteria: the duration of the recording, the number of characters transcribed, the number of text messages generated and filled from transcribed text, the caller ID of the call, the time the call is received, and the duration of the transcription. The systems include a call handler and a transcriber. At least one of the methods may be embodied by a software product including instructions for executing the steps of the method.

Abstract: Communications between users of different modalities are enabled by a single integrated platform that allows both the input of voice (from a telephone, for example) to be realized as text (such as an interactive text message) and allows the input of text (from the interactive text messaging application, for example) to be realized as voice (on the telephone). Real-time communication may be enabled between any permutation of any number of text devices (desktop, PDA, mobile telephone) and voice devices (mobile telephone, regular telephone, etc.). A call to a text device user may be initiated by a voice device user or vice versa.

Abstract: The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.

Abstract: A method of interfacing a telephone application server and a speech engine can include the step of establishing one or more audio sockets in a media converting component of the telephone application server. The audio socket can remain available for approximately a duration of a call. A work unit that requires processing by a speech engine can be detected for the call. An identifier for the audio socket and a data for the work unit can be conveyed to a selected speech engine. Work unit results from the selected speech engine can be received by the media converting component via the previously established audio socket.

Abstract: A method (and system) of requesting help includes connecting a user to a help request generator, accessing, by the help request generator, a database including a list of helpers, selecting at least one helper from the list of helpers, and transmitting a help request from the help request generator to the at least one helper.

Abstract: Exemplary embodiments relate to a method, system, and storage medium for providing comprehensive facsimile information within a voicemail system. The method includes receiving and storing a facsimile at a voicemail system. The method also includes interpreting elements of a facsimile using an optical character recognition device. Upon receiving a request by a voicemail recipient to access a voice mailbox, the method includes converting interpreted elements of the facsimile into audible speech via a text-to-speech engine, formatting the converted elements resulting in a voicemail facsimile notification, and presenting the voicemail facsimile notification to a communications device associated with the voicemail recipient.

Abstract: The invention relates to a method for providing voice channel-related functions in a telecommunications network, whereby first voice channel functions are centrally provided, and second voice channel functions are decentrally provided. The invention also relates to a telecommunications network for implementing this method.

Abstract: Systems and methods for providing real-time conversation among a plurality of disparate communication devices include receiving a first communication from a first communication device operating in a first communication mode, translating the first communication into a second communication that is suitable for processing by a second communication device operating in a second communication mode, wherein the second communication mode is different from the first communication mode, and providing the second communication to the second communication device.

Abstract: Systems and methods of managing announcement messages provide for receiving a first announcement message, where the first announcement message is compatible with a first platform protocol of a first messaging server. The first announcement message is translated into a second announcement message, where the second announcement message is compatible with a second platform of a second messaging server. By enabling announcement messages such as voice mail greetings and email “out-of-office” messages to be created and updated with a single interface, more efficient messaging is achieved.

Abstract: A method, system, and program provides for hands free contact database information entry at a communication device. A recording system at a communication device detects a user initiation to record. Responsive to detecting the user initiation to record, the recording system records the ongoing conversation supported between the communication device and a second remote communication device. The recording system converts the recording of the conversation into text. Next, the recording system extracts contact information from the text. Then, the recording system stores the extracted contact information in an entry of the contact database, such that contact information is added to the contact database of the communication device without manual entry of the contact information by the user.

Abstract: “Call casting” is the ability to create a broadcasted multimedia file from a telephonic device. A content originator selects an option to create a call cast from the telephonic device, and a processing unit receives a communication utilized in creating an episode file. The episode file is associated with a feed file, which is accessed by an audience. The feed file may be accessible from a user website. Additionally, the communication received by the processing unit may originate from the telephonic device or a voicemail server. The processing unit may comprise a voicemail server. The content originator may be provided with one or more options that affect the creation of the episode file or the association of the episode file to the feed file. These options may be provided over the telephonic device, or through use of an administrative website.

Abstract: A method for providing a message-based communications infrastructure for automated call center operation is described. A call from a telephony interface is accepted. The accepted call includes an incoming stream of verbal speech. The incoming stream of verbal speech is converted into incoming text from a caller into a call center. The call is automatically assigned at a session manager to a session and to a live agent. The incoming text is progressively processed through an agent application during the session through a customer support scenario interactively monitored and controlled by the live agent. The live agent sends outgoing text messages that are converted into an outgoing stream of synthesized speech to the caller.

Abstract: A method, system, and computer program product enables manipulation of a message thread created by linking two or more messages within a messaging interface of a synchronous, collaborative messaging application. The message thread is first generated by linking the plurality of messages within the messaging interface. Then manipulation of the message thread is enabled in a separate window from the messaging interface.

Abstract: A public addressing and emergency system has a person or message signal generator for generating a message whose contents comprise at least one of a sign language message, a voice message, and a text message and a transmitting system for transmitting the message signal to at least one of a mobile unit and at least one fixed display unit in at least one location. The message signal transmitting system is bi-directional enabling bi-directional message communication and may include a device such as a splitter for generating multiple signals and/or a device such as a booster for increasing or maintaining the power of the signals. The public addressing system can be independent, or tied in with internal processing of commercial entities and their electronic displays to present advertising and educating the public about the emergency system.

Abstract: Systems and techniques for providing telecommunications services by receiving a notification forwarded from a wireless device, the notification indicating that a voicemail message intended for a recipient associated with the wireless device was received. The voicemail message associated with the notifications is retrieved and forwarded to an alternate device associated with the recipient and/or converted into a text message representative of the content of the voicemail message.

Abstract: Disclosed herein is mobile communication terminal for performing a voice-text message conversion process that includes a memory, a voice data detecting unit, a voice-text converting unit, and a controlling unit. The memory stores condition information for the voice-text message conversion process. The memory includes a voice message area for storing voice messages and a text message area for storing text messages. The voice data detecting unit extracts a voice signal from a specific voice message. The voice-text converting unit converts the voice signal to a text message. The controlling unit determines whether the voice-text message conversion process is required for the specific message, based on the condition information, and stores the text message converted by the voice data detecting unit and the voice-text converting unit in the text message area.

Abstract: PBX-integrated unified messaging capabilities are provided via a switched backbone (such as the Internet) without having to install or deploy on-premise unified messaging equipment. A Corporate Communication Platform (“CCP”) typically located within a corporate subscriber's premises is integrated with the corporate subscriber's private branch exchange (“PBX”) system and coupled to a switched backbone, such as the network commonly referred to as the Internet. The CCP comprises a local mailbox database that temporarily stores voice messages and/or facsimile transmissions for and transmits messages to individual subscribers associated with the corporate subscriber. A CCP forms part of a wide-area unified messaging system, and connects to this wide-area unified messaging system via the switched backbone. The wide-area unified messaging system also comprises one or more System Communication Platforms (“SCP”).

Abstract: A system and method that notifies a voice mailbox subscriber of the receipt of a message at a voicemail server using instant messaging. A preferred embodiment of the invention includes an enhanced notification server that receives a notification of the message from the voicemail server, queries the availability of an instant messaging client via an instant messaging presence server, and forwards the notification to the instant messaging client via the instant messaging presence server if the instant messaging client is available. In preferred embodiments, provisions are made to forward the message to the subscriber via instant messaging.

Abstract: A voice-mail annotation system and method that enables callers to annotate the messages they leave at the time they leave them. Annotation may be performed using a touch screen or a telephone key-pad. In addition to allowing the caller to more clearly specify the intent of their message and the location of crucial information within the message, the annotations of this invention then allow the person retrieving the message flexibility in how they listen to the message. These choices include prioritizing the messages by the importance of subject, listening to summaries of the message and having random access to embedded information such as names and call back numbers.

Abstract: A system for using voice communications to access networked services is disclosed. The system includes a voice recognition module in communications with a network, a text understanding module, a first domain system a pool of domain system agents, and an order manager. The voice recognition module is configured to receive voice commands from a telephony device that is connected to the network and transform those commands into text files. The text understanding module is configured to translate a text file into a set of structured logical objectives. The first domain system is configured to host the networked services. Each one of the domain system agents is associated with one of the networked services hosted by the first domain system. The order manager is in communications with the voice recognition module, the text understanding module, and the pool of domain system agents.

Abstract: The invention discloses a method, computer system and computer program of interacting with a user of a messaging client. In the method a transactive engine engages via an agent, a natural language interaction with a user of a messaging client in order to initiate a transaction and determines, based on an adaptive script of the agent, the semantics of natural language input from the user. The existing form of the script is adapted to take into account historical interaction between the agent and the user and historical interaction between other users and the agent. The transactive engine constructs at least one command necessary to execute the transaction and transmitting the at least one command to at least one information system in order to execute the transaction.

Abstract: A telephone call is established between a local telephone (110) associated with a local party and a remote telephone (104) associated with a remote party. The local telephone (110) receives a voice signal from the remote telephone (104) responsive to establishing the telephone call. The voice signal represents directory assistance information, a name, a phone number or directions provided by the remote party. The local telephone (110) stores the voice signal in a memory unit (212) in the local telephone (110) responsive to receiving the voice signal. The local telephone (110) converts the voice signal to a text signal responsive to storing the voice signal. The local telephone (110) stores the text signal in the memory unit (214) in the local telephone (110) responsive to converting the voice signal to a text signal. The local telephone (110) edits the stored text signal in the memory unit responsive to storing the text signal.

Abstract: Disclosed is a position-matched information system and operating method thereof that determines a current location of a serviced subject by a position tracking using a mobile terminal of the corresponding service subjects and selectively transmitting one of the previously-registered contents suitable for the current location of the mobile terminal. Accordingly, a mobile subscriber is provided with current information relevant to the user's present location.

Abstract: An short message service switching private branch exchange system and a method can reduce costs. The method can include certifying whether a usable DSP exists or not when an office line and a speech path are connected to each other, and transmitting an short message service signal transmitted from the office line to the DSP through a PCM channel if the usable DSP exists. A main processor of the private branch exchange can certify an extension line terminal that will receive short message service, generate an short message service signal having a format corresponding to a kind of the extension line terminal by using the DSP, and transmit the formatted SMS signal to an extension line interface unit of a corresponding extension line terminal. The system switches an SMS signal between an office line and an extension line by sharing the DSP, for example, by time division.

Abstract: A method and apparatus are disclosed for validating agreement between textual and spoken representations of words. A voice input verification process monitors a conversation between an agent and a caller to validate the textual entry of the caller's spoken responses or the agent's spoken delivery of a textual script (or both). The audio stream corresponding to the conversation between the agent and the caller is recorded and the textual information that is entered into the workstation by the agent is evaluated. Speech recognition technology is applied to the recent audio stream, to determine if the words that have been entered by the agent can be found in the recent audio stream. The grammar employed by the speech recognizer can be based, for example, on properties of the spoken words or the type of field being populated by the agent. If there is a discrepancy between what was entered by the agent and what was recently spoken by the caller, the agent can be alerted and the error can optionally be corrected.

Abstract: At least one exemplary embodiment of the present invention includes a method comprising formatting a message at a first modem integral to a first programmable logic controller, and transmitting the formatted message from the first modem via a communications network. At least one exemplary embodiment of the present invention includes a system comprising a means for formatting a message at a modem integral to a programmable logic controller, and means for transmitting the formatted message from the modem via a communications network. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. This abstract is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract: A method and system for providing message threads with messages of multiple modes of communication in a uniform manner is provided. A messaging system provides a unified communications user interface for message threads that include messages sent using different modes of communications. When a user wants to reply to a message of one mode with a message of another mode, the messaging system displays the communication client application context of the other mode so that the user can prepare and send the message using the appropriate functions. When the instant message is sent, the messaging system adds the instant message to the message thread so that it can be displayed as part of the message thread.

Abstract: A method provides customized voice mail settings feature information to a telecommunications service subscriber. The method includes customizing a list of persistent settings features to include multiple persistent settings features that relate to telecommunications services subscribed to by the telecommunications service subscriber. The persistent settings features are maintained in a defined state through more than one subscriber session. The subscriber is sequentially prompted to select a persistent settings feature from the customized list by sequentially playing each of the persistent settings features to the subscriber.

Abstract: A method for a wireless network to provide a voice-to-text memo service to a wireless subscriber associated with a mobile device is provided. The method includes: a) routing an active call path associated with the mobile device to a voice-to-text conversion system, b) capturing audio from the active call path for a period of time, and c) converting the captured audio to a text memo to create a voice-to-text memo. In another embodiment, a method for providing a voice-to-text memo service in a wireless network is provided. Additionally, a wireless network is provided. The wireless network includes: means for determining that a subscriber is properly enrolled in a calling plan, a voice-to-text conversion system, means for routing an active call path to the voice-to-text conversion system, a text messaging system, and means for communicating the text memo from the voice-to-text conversion system to the text messaging system.

Abstract: A system and methods to allow messaging systems to efficiently perform multi-media processing functions are provided. An exemplary messaging system comprises a host computer interconnected to a network interface unit (NIU), that is, itself, interconnected to external telephone networks. An embedded services platform (ESP) within the NIU provides a general-purpose computing capability within the ESP and provides a network interface for connecting the ESP to an external network. A media resource server (MRS) connected to the external network is used to offload multi-media processing function from the host computer to the MRS via the ESP.

Abstract: An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a communication server that couples among networks of different types, and an interface module that couples to the communication server. The interface module may be hosted on a messaging server of a network. The interface module pulls various user information from the messaging server, including information relevant to at least the network that includes the messaging server. A cache couples to the communication server and to the interface module to hold information from the communication server and/or the user information pulled from messaging server. The interface module directs a message from the messaging server and/or the cache to at least one device on the networks using the user information.

Abstract: A method for retrieving a voicemail message from a client/server communication network using a mobile device includes: sending a voicemail retrieval request from the mobile device to the client/server communication network, generating an RSS feed at the client/server communication network, generating an audio file that corresponds to the voicemail message at the client/server communication network and downloading the RSS feed and the audio file to the mobile device.

Abstract: In different embodiments, the invention contemplates a device, system, and method of transferring a voice mail message in text format on a per use basis. The inventive method includes receiving a voice mail message directed to a telephone number, correlating the telephone number to at least one data network address, and forwarding the voice mail message to the data network address. The data network address may be associated with an e-mail address, pager, wireless telephone, personal digital assistant (PDA) or other device capable of displaying text messages. The inventive method may further include converting the voice mail message to an electronic data file, such as a text tile, for example. Also, the electronic data file may provide a name of a party initiating the voice mail message, a telephone number of a party initiating the voice mail message, a time and a date of the voice mail message, and/or a duration of the voice mail message, for example.