Abstract: Techniques are described for distributing, to a distributed network of central stations, alarm events detected in monitoring system data collected by sensors included in monitoring systems located at monitored properties. A system receives monitoring system data collected by sensors included in monitoring systems located at monitored properties, tracks alarm events detected within the monitoring system data, and generates, for central station servers in a distributed network of central stations, load profiles that reflect a volume of alarm events being handled at each of the central station servers at a particular period of time. The system determines capacities to handle additional alarm events for the central station servers, determines relative priorities for the central station remote servers based on the determined capacities, and directs subsequent alarm events to the central station servers based on the relative priorities.

Abstract: An access management and reporting system includes a keysafe that is located outside of a building and a communication system that is located within the building. The communication system is configured to perform, over a short-range wireless communication protocol, two-way communication with a communication module of the keysafe. The system also includes a server that is located remote from the building and the keysafe. The server is configured to perform, over a long-range communication protocol, two-way communication with the communication system located within the building, is configured to manage access to the keysafe, and is configured to handle reporting related to access of the keysafe.

Abstract: Programmable controller technology, in which data is received that identifies a particular type of irrigation system component that is to be controlled by a programmable controller. Based on receiving the data identifying the particular type of irrigation system component, configuration information is accessed for the particular type of irrigation system component. Based on the configuration information, a configuration is determined for one or more interface ports of the programmable controller. The one or more interface ports of the programmable controller are configured according to the determined configuration. A connection between the particular type of irrigation system component and the programmable controller that satisfies the determined configuration is detected.

Abstract: Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.

Abstract: A monitoring system that is configured to monitor a property includes a connected scale device that is configured to receive a package, determine a weight of the package, and after determining the weight of the package, arm the connected scale device, and a monitoring control unit that is configured to receive, from the connected scale device, data indicating that the connected scale device received the package and the connected scale device is armed, and based on receiving the data indicating that the connected scale device received the package and the connected scale device is armed, communicate, to a user device of a resident of the property, a notification indicating that the connected scale device received the package.

Abstract: Methods, systems, and apparatus, including computer programs encoded on storage devices, for monitoring, security, and surveillance of a property. In one aspect, a system includes a virtual reality headset, a plurality of cameras, a plurality of sensors that includes a first sensor, a control unit, wherein the control unit includes a network interface, a processor, a storage device that includes instructions to perform operations that comprise receiving data from the first sensor that is indicative of an alarm event, determining a location of the first sensor, identifying a set of one or more cameras from the plurality of cameras that are associated with the first sensor, selecting a particular camera from the identified set of one or more cameras; and transmitting one or more instructions to the particular camera that command the particular camera to stream a live video feed to a user interface of the virtual reality headset.

Abstract: Techniques are described for using an integrated lightbulb camera system for monitoring a property. The integrated lightbulb camera system can have a housing that includes one or more cameras, a power-line communication (PLC) chip, and one or more processors. The PLC chip can be configured to enable communications between the lightbulb camera system and one or more external devices. The one or more processors can be configured to control the one or more cameras to capture one or more images and control the PLC chip to transmit at least one of the one or more captured images over a power-line to at least one of the one or more external devices. The integrated lightbulb camera can also have a lightbulb compatible screw base that is configured to mount the housing to a lightbulb socket and accept electrical current that is provided to the housing.

Abstract: In some implementations, a system can transmit communications indicating an occurrence of a particular type of safety incident experienced by a user. Registration information that indicates that a plurality of safety devices of different types are to be registered with the user is initially obtained. Sensor data from the plurality of safety devices of different types are obtained. An occurrence of a particular type of safety incident experienced by the user is then selected from among a plurality of types of safety incidents. The selection may be based at least on the obtained sensor data and the obtained registration information. A communication is then provided to another user to indicate the occurrence of the particular type of safety incident experienced by the user in response to selecting the occurrence of the particular type of safety incident.

Abstract: Systems, devices, and techniques for service authorization are described. A described device includes a transceiver to communicate with an authorization server, a memory to store a shared secret key established between the device and the authorization server, and a processor. The processor can set an authorization timer for a first time period based on obtaining an authorization from the authorization server, and activate device features for a duration of the first time period. The processor can receive from the authorization server an authorization message that includes an authorization key hash based on the shared secret key and a server timestamp, determine a local key hash based on the shared secret key and a local timestamp, set the authorization timer for a second time period based on the authorization key hash matching the local key hash, and maintain an activation of the features for a duration of the second time period.

Abstract: A monitoring system includes a camera that includes a removable primary power source and a secondary power source. The camera is configured to detect removal of the primary power source. The camera is configured to draw power from the secondary power source and generate a primary power source removal notification indicating that the primary power source has been removed from the camera. The monitoring system includes a monitor control unit that is configured to receive the primary power source removal notification. The monitor control unit is configured to determine whether a primary power source removal request was received within a period of time before receipt of the primary power source removal notification, the primary power source removal request indicating that the primary power source will be removed within the period of time. The monitor control unit is configured to perform a monitoring system action.

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for virtual inductance loop technology. In one aspect, a method includes calibrating, using calibration parameters, cameras directed towards a scene, obtaining, by the cameras, images corresponding to the scene, identifying reference structures in the scene, and determining, based on the reference structures and the images, locations in the scene for generating virtual inductance loop lines in the scene. The method also includes generating the virtual inductance loop lines to be imposed on the images, comparing the virtual inductance loop lines to determine one or more offsets, and determining, based on the offsets, characteristics of the scene.

Abstract: Techniques are described for detecting and handling unauthenticated commands in a property monitoring system. In some implementations, a monitoring system may include sensors located throughout a property, a monitoring control unit, and an input device. The monitoring control unit may be configured to receive data collected by the sensors, as well as an input command detected by the input device. For an input command that does not include authentication information, the monitoring control unit may generate property state information based on the sensor data, then analyze the property state data and the input command against one or more rules that relate to authorization of unauthenticated commands. Based on the analysis, the monitoring control unit may determine whether to perform the action corresponding to the input command or whether to perform another action, for example, generating and providing a notification or authorization request to a user.

Abstract: Techniques are described for using an optical sensor to monitor light produced by an indicator light of a monitoring system. The optical sensors can monitor attributes of the indicator light in order to detect a blink pattern outputted by the indicator light. In some implementations, video data indicating a blink pattern of a device within a property is obtained. One or more attributes of the blink pattern are identified based on processing the obtained video data. A status for the device is determined based at least on the one or more identified attributes. A system action that corresponds to the status is determined. The system action corresponding to the determined status is performed.

Abstract: A method includes obtaining historical event data for events detected over a past period of time by sensors within a property, receiving a set of current event data for one or more events detected by one or more of the sensors within the property, determining that the set of current event data matches a pattern of events indicated by the historical event data, generating, based on the pattern of events, a confidence score for the set of current event data, wherein the confidence scores reflects a confidence that a person is not within the property, determining that the confidence score satisfies a confidence threshold associated with an action to be performed when a person is not within the property, and triggering execution of the action.

Abstract: An aberration engine that collects data sensed by a monitoring system that monitors a property of a user and aggregates the collected data over a period of a time. The aberration engine detects, within the aggregated data, patterns of recurring events and, based on detecting the patterns of recurring events within the aggregated data, takes action related to the monitoring system based on the detected patterns of recurring events within the aggregated data.

Abstract: In general, techniques are described for remotely monitoring, controlling, and/or adjusting configuration settings related to network access points located within a rental property. In some implementations, rental data that indicates a property that has been rented for a specified rental period is received. Sensor data collected by one or more sensors of the property during the specified rental period is obtained. A current occupancy of the property during the specified rental period is determined from the sensor data. Network data indicating network activity over a network access point of the property is obtained during the specified rental period. The network access point is configured during the specified rental period based at least on the network activity indicated by the network data and the current occupancy determined for the property from the sensor data.

Abstract: Techniques are described for providing network device management. In some implementations, a native mobile device application enables use of a mobile device to add new devices to a network, remove devices from a network, change network and device profile settings, troubleshoot a network, provide an interface into network devices, communications, diagnostics, etc., and provide remote access to the network for installation, programming, troubleshooting, and inclusion.

Abstract: A monitoring system is configured to monitor a property. The monitoring system includes a package holder device that is configured to receive a package at the package holder device. The package holder device is configured to secure the package. The package holder device is configured to arm the package holder device. The monitoring system includes a monitoring control unit that is configured to receive, from the package holder device, data indicating that the package holder device secured the package and that the package holder device armed. The monitoring control unit is configured to communicate, to a user device of a resident of the property, a package delivery confirmation notification indicating that the package holder device received and secured the package.

Abstract: Techniques are described for handling an event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion.

Abstract: In some implementations, techniques are described for detecting abnormal installations in a property monitored by a monitoring (e.g., security) system. For instance, an aberration engine may be used to detect an abnormal sensor or system installation within a property based on comparing detected installation data against local installation patterns of local providers within a certain proximity to the property. In some examples, the attributes (e.g., installation time, components used, number of tests performed, etc.) of a monitoring system installation, including installation of components of the monitoring system, may be compared to average installation times of other nearby installations to detect abnormalities in the installation.