Abstract: Alarm system technology, in which an alarm event is detected at a property monitored by an alarm system when the alarm system was set in an armed state. Based on detection of the alarm event, an alarm probability score that indicates a likelihood of the alarm event being an emergency situation is determined and the alarm event is handled based on the determined alarm probability score.

Abstract: A computer-implemented method includes receiving a disarm code, comparing, the received disarm code to a stored disarm code, determining that the received disarm code matches the stored disarm code, determining a property access pattern that corresponds to the stored disarm code, that identifies a first group of doors at the property that should be opened, and that identifies a second group of doors at the property that should be closed, providing to each door hinge device on a respective door of the first group, a first instruction to open, providing to each door hinge device on each of the doors of the second group, a second instruction to close, and disarming the monitoring system.

Abstract: Techniques are described for providing control of a monitoring system (e.g., a home alarm or security system) using one or more mobile devices. In some implementations, a native mobile device application enables use of a mobile device as a security/automation system keypad and controller for a home security system. In these implementations, the mobile device, using the native mobile device application, checks real time status of system and sensors, arms/disarms system, turns lights on/off, looks in on live video of security cameras, reviews history of system events, reviews saved video clips, monitors/changes thermostat settings, and performs other features of a traditional security keypad in a home security system.

Abstract: Techniques are described for tracking intruders of a monitored property by the unique identifying characteristics or “digital fingerprints” of electronic devices carried by the intruders. A system detects an alarm event at a monitored property based on output from at least one sensor located at the monitored property. In response to detecting the alarm event at the monitored property, the system initiates a process to gather electronic identifiers for mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event. The system determines electronic identifiers for the mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event. The system stores in electronic storage, information indicating the determined electronic identifiers for the mobile electronic devices located within the monitored property at a time corresponding to the detected alarm event.

Abstract: An electronic monitoring system is described that receives data from a particular monitoring system, receives data from multiple other monitoring systems, analyzes data received from the particular monitoring system irrespective of data received from the multiple other monitoring systems, based on the analysis, determines whether one or more events occur at the particular environment, and in response to determining that a particular event occurs at the particular environment, evaluates the particular event against a set of rules, selects, based on the evaluation results, a particular subset of the multiple other monitoring systems to serve as a cooperative monitoring network, assesses data received from the particular monitoring system with data received from the particular subset of the multiple other monitoring systems, based on the assessment, tracks, in connection with the particular event, events detected by the particular subset of the multiple other monitoring systems, and handles the particular event

Abstract: Methods, systems, and apparatus, including computer programs encoded on a storage device, for using a drone to test a sensor. In one aspect, the method includes actions of detecting a message (i) broadcast by the drone and (ii) indicating that the drone is going to administer a test of a sensor, determining, by the monitoring system and based on the message and (i) sensor data generated by the sensor in response to the administration of the test, by the drone, within a predetermined period of time of the message or (ii) a lack of sensor data generated by the sensor in response to the administration of the test, by the drone, within a predetermined period of time of the message, whether the sensor is functioning properly, and in response to a determination that the sensor is not functioning properly, storing data indicating that the sensor is not functioning properly.

Abstract: Methods, systems, and apparatus, including computer programs encoded on storage devices, for drone-augmented emergency response services. In one aspect, a monitoring system, comprising: a plurality of monitoring control units, and a monitoring application server, wherein the monitoring application server includes a network interface, one or more processors, and one or more storage devices that include instructions to perform operations. The operations include receiving an emergency event notification from a first monitoring control unit of the plurality of monitoring control units, determining a type of emergency event, and a location associated with the emergency event notification, identifying one or more drones that can be deployed to the location associated with the emergency event, and transmitting an instruction to a monitoring station server associated with a drone base station to deploy the one or more identified drones to the location associated with the emergency event.

Abstract: Methods and systems for monitoring multiple sensors over a distributed sensor network to enhance various monitoring operations. In some implementations, an identification of a sensor located in a property and a token that enables the mobile device to obtain data from the sensor are each received by a mobile device from a server. The mobile device is then determined to be within a communication range with the server that is indicated by the identification from the server. In response, data is obtained from the sensor by the mobile device using the token received from the server.

Abstract: Controller technology, in which data specifying a user preference relating to an environmental parameter for a property is received. Based on data collected by a monitoring system, a location of one or more users within the property is identified. Environmental condition data for the property is accessed, the environmental condition data including environmental condition data for the location of the users within the property and other unoccupied locations within the property. The environmental condition data for the property is analyzed with respect to the preference relating to the environmental parameter for the property. Based on the analysis of the environmental condition data for the property with respect to the preference relating to the environmental parameter for the property, a setting for at least one component of an HVAC system is determined. The at least one component of the HVAC system is controlled according to the determined setting.

Abstract: Techniques are described for handling an event where a control panel or an alarm signaling device is tampered with or destroyed by a disablement tactic, e.g., a “crash and smash intrusion.

Abstract: Method, systems, devices, and techniques for access control provisioning are described. A monitoring system configured to monitor a property includes an access control device that is configured to receive an access control request and provide access to a portion of the property in response to the request. The system also includes a control unit or board that is configured to transmit, through a particular relay out of multiple relays, the access control request. The control unit further receives data indicating that the access control device received the access control request and determines that the particular relay corresponds to the access control device.

Abstract: Medication management and reporting technology, in which output from at least one sensor configured to sense physical activity in a building in which medication of a patient is located is monitored and a determination is made to capture one or more images of the medication based on the monitoring. A camera is used to capture an image of the medication and the captured image is analyzed to detect a state of the medication. Information regarding a schedule by which the medication should be taken by the patient is accessed and an expected state of the medication is determined. The detected state is compared with the expected state and a determination is made that the patient has departed from the schedule based on the comparison revealing that the detected state does not match the expected state. A message indicating the departure from the schedule is sent based on the determination.

Abstract: Techniques are described for distributing, to a distributed network of central stations, alarm events detected in monitoring system data collected by sensors included in monitoring systems located at monitored properties. A system receives monitoring system data collected by sensors included in monitoring systems located at monitored properties, tracks alarm events detected within the monitoring system data, and generates, for central station servers in a distributed network of central stations, load profiles that reflect a volume of alarm events being handled at each of the central station servers at a particular period of time. The system determines capacities to handle additional alarm events for the central station servers, determines relative priorities for the central station remote servers based on the determined capacities, and directs subsequent alarm events to the central station servers based on the relative priorities.

Abstract: In some implementations, a system performs proactive performance tests for an appliance before a time for an operational change in usage of the appliance. Usage data for an appliance associated with a property may be obtained. The obtained usage data indicates past activity of the appliance and present operational status of the appliance. Weather forecast data associated with a location of the property can be obtained. A time for an operational change in usage of the appliance can be predicted based at least on the obtained usage data for the appliance and the obtained weather forecast data. An operation directed to conducting one or more performance tests on the appliance can be performed before the predicted time for the operational change in usage of the appliance. One or more communications related to the one or more performance tests of the appliance can be provided to a client device.

Abstract: A method includes obtaining historical event data for events detected over a past period of time by sensors within a property, receiving a set of current event data for one or more events detected by one or more of the sensors within the property, determining that the set of current event data matches a pattern of events indicated by the historical event data, generating, based on the pattern of events, a confidence score for the set of current event data, wherein the confidence scores reflects a confidence that a person is not within the property, determining that the confidence score satisfies a confidence threshold associated with an action to be performed when a person is not within the property, and triggering execution of the action.

Abstract: Movements of a pan and tilt camera may be controlled by generating preview images of the view obtained by the camera in a particular direction. A camera may periodically scan its environment by moving through its range of motion and capturing a series of frames that can be stitched together. The resulting preview image may be a panoramic or spherical representation of the camera's possible viewpoints and may be displayed on a user interface for controlling the camera remotely. A live video from the camera may be displayed, and when a request to move a viewing angle of the camera is displayed, a corresponding portion of the preview image for the new viewing angle is displayed until a live video of the camera for the new viewing angle is available.

Abstract: Techniques are described for using an integrated lightbulb camera system for monitoring a property. The integrated lightbulb camera system can have a housing that includes one or more cameras, a power-line communication (PLC) chip, and one or more processors. The PLC chip can be configured to enable communications between the lightbulb camera system and one or more external devices. The one or more processors can be configured to control the one or more cameras to capture one or more images and control the PLC chip to transmit at least one of the one or more captured images over a power-line to at least one of the one or more external devices. The integrated lightbulb camera can also have a lightbulb compatible screw base that is configured to mount the housing to a lightbulb socket and accept electrical current that is provided to the housing.

Abstract: A monitoring system that is configured to monitor a property includes a connected scale device that is configured to receive a package, determine a weight of the package, and after determining the weight of the package, arm the connected scale device, and a monitoring control unit that is configured to receive, from the connected scale device, data indicating that the connected scale device received the package and the connected scale device is armed, and based on receiving the data indicating that the connected scale device received the package and the connected scale device is armed, communicate, to a user device of a resident of the property, a notification indicating that the connected scale device received the package.

Abstract: Programmable controller technology, in which data is received that identifies a particular type of HVAC system component that is to be controlled by a programmable controller. Based on receiving data identifying the particular type of HVAC system component, configuration information is accessed for the particular type of HVAC system component. A configuration is determined for one or more interface ports of the programmable controller based on the configuration information for the particular type of HVAC system component. The interface ports of the programmable controller are configured according to the determined configuration. A connection between the particular type of HVAC system component and the programmable controller that satisfies the determined configuration is detected.

Abstract: A monitoring system that is configured to monitor a property is described. The monitoring system includes a sensor that includes a battery and that is configured to generate sensor data based on activity in a portion of the property that is within a field of view of the sensor. The monitoring system further includes a monitor control unit that is configured to: after replacement of a battery of the sensor, receive and analyze the sensor data, based on analyzing the sensor data, determine a status of the portion of the property without recalibrating the field of view of the sensor, and provide, for output, a notification that includes data describing the status of the portion of the property.