Patents Assigned to Assurant, Inc.
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System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 11564083Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: October 19, 2020Date of Patent: January 24, 2023Assignee: Assurant, Inc.Inventors: Cameron E. Hurst, Cassandra G. Conrad -
Patent number: 11563796Abstract: Methods, systems, apparatuses, and computer readable media for providing a network analysis system are disclosed. An example of a system for providing a network analysis system includes at least one satellite device configured to monitor wireless network traffic to determine at least one network communication event, generate an event message based on the at least one network communication event, and transmit the event message. The system also includes a controller device configured to receive the event message, determine an identity of at least one device communicating during the network communication event, determine a network status based at least in part on the identity of the at least one device, and provide the network status via an interface.Type: GrantFiled: May 21, 2020Date of Patent: January 24, 2023Assignee: Assurant, Inc.Inventors: Cameron Hurst, Joan Patricia McDonald Meyer, Stuart Saunders
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Patent number: 11480683Abstract: An apparatus, method, and computer program product are provided for the improved and automatic prediction of an elevation of an architectural feature of a structure at a particular geographic location. Some example implementations employ predictive, machine-learning modeling to facilitate the use of LiDAR-derived ground-elevation data, additional location context data, and elevation data from comparator locations to extrapolate and otherwise predict the elevation or other position of a given architectural feature of structure.Type: GrantFiled: May 3, 2019Date of Patent: October 25, 2022Assignee: Assurant, Inc.Inventors: Rajiv Matta, Ron Brusky, Mathew Schmitt, Prasanth Kambhatla
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Patent number: 11429506Abstract: A system is configured to track and store system and event data for various computing devices. The system is configured to associate the various computing devices with profiles based at least in part on characteristics of the computing devices. The system is further configured to compare performance data and/or performance metrics for particular computing devices having a particular profile against all other devices that share the particular profile. The system then displays this comparison to a user of the particular computing device, substantially automatically diagnoses an issue with the particular computing device based on the performance and system event data, and/or enables the user to diagnose the problem based on the performance and system event data.Type: GrantFiled: November 19, 2020Date of Patent: August 30, 2022Assignee: Assurant, Inc.Inventors: Dustin Brewer, Stuart Saunders, Cameron Hurst
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Patent number: 11308195Abstract: Embodiments of the present disclosure relate to electronic lockout of a client device, specifically to managing electronic lockout of a client device associated with a claim process via a device protection program management system and third-party provider. In this regard, embodiments herein may process various data associated with determining whether to authorize a claim under a device protection program, and cause initiation of and/or termination of an electronic lockout of a client device depending on received data and/or lack of received data. In this regard, example embodiments include receiving a device claim request indication associated with a client device, where the client device is associated with a functionality lockout state; initiating a claim associated with the client device; causing initiation of an electronic lockout of the client device; processing the claim to determine whether to authorize the claim; and causing updating of the electronic lockout based on the determination.Type: GrantFiled: January 16, 2020Date of Patent: April 19, 2022Assignee: ASSURANT, INC.Inventors: Maria Manduley, Charles Daniel Cartwright, Gilberto Jose Almonte, Jr.
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Patent number: 11310175Abstract: An apparatus, method, and computer program product are provided for the improved and automatic prediction of a relativistic, observer-specific perception and response to a potential event and, based at least in part on the predicted perception and response, generating and presenting observer-specific digital content items. Some example implementations employ predictive, machine-learning modeling to facilitate user-specific event perception and response prediction and the selection of particularized messages and other digital content items for presentation to the user.Type: GrantFiled: August 13, 2020Date of Patent: April 19, 2022Assignee: ASSURANT, INC.Inventors: Rajiv Matta, Ron Brusky
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Patent number: 11107106Abstract: Systems and methods for subscription-based product referrals are provided. In example embodiments, a user request to refer a subscription is received. A user selection of a social network connection having a social network relationship with the user on a social network service is received. A referral request is transmitted to a device of the social network connection. Acceptance of the referral request is determined. Based on determining acceptance of the referral request, a credit is provided to the user.Type: GrantFiled: June 18, 2019Date of Patent: August 31, 2021Assignee: Assurant, Inc.Inventor: Keith Meier
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System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 10939266Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: June 21, 2019Date of Patent: March 2, 2021Assignee: Assurant, Inc.Inventors: Cameron Hurst, Stuart Saunders -
System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 10873850Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: March 23, 2018Date of Patent: December 22, 2020Assignee: Assurant, Inc.Inventors: Cameron E. Hurst, Cassandra G. Conrad -
Patent number: 10872022Abstract: A system is configured to track and store system and event data for various computing devices. The system is configured to associate the various computing devices with profiles based at least in part on characteristics of the computing devices. The system is further configured to compare performance data and/or performance metrics for particular computing devices having a particular profile against all other devices that share the particular profile. The system then displays this comparison to a user of the particular computing device, substantially automatically diagnoses an issue with the particular computing device based on the performance and system event data, and/or enables the user to diagnose the problem based on the performance and system event data.Type: GrantFiled: August 21, 2018Date of Patent: December 22, 2020Assignee: Assurant, Inc.Inventors: Dustin Brewer, Stuart Saunders, Cameron Hurst
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System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 10779159Abstract: A method is provided for diagnosing and assessing potential faults with a mobile device. Based on device status data acquired from the mobile device and aggregated device status data from other mobile devices, potential faults with the mobile device may be diagnosed, and the impact of such potential faults may be evaluated. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: November 3, 2017Date of Patent: September 15, 2020Assignee: ASSURANT, INC.Inventors: Cameron E. Hurst, Cassandra G. Conrad -
Patent number: 10778615Abstract: An apparatus, method, and computer program product are provided for the improved and automatic prediction of a relativistic, observer-specific perception and response to a potential event and, based at least in part on the predicted perception and response, generating and presenting observer-specific digital content items. Some example implementations employ predictive, machine-learning modeling to facilitate user-specific event perception and response prediction and the selection of particularized messages and other digital content items for presentation to the user.Type: GrantFiled: May 17, 2018Date of Patent: September 15, 2020Assignee: ASSURANT, INC.Inventors: Rajiv Matta, Ron Brusky
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Publication number: 20200250605Abstract: An apparatus, method, and computer program product are provided for the improved and automatic prediction and modeling of one or more channels and relevant conditions through which resources may be directed to users in an environment where resource demand, utility, and perceived value vary over time. Some example implementations employ predictive, machine-learning modeling to facilitate the use of multiple disparate and unrelated data sets to extrapolate and otherwise predict the future needs for certain resources and identify the channels and conditions that may be employed to meet such future needs. An apparatus, method, system, and computer program product are provided for improved generating, adjusting, and/or facilitating approval of a resource offer set. Some example implementations employ one or more predictive models.Type: ApplicationFiled: February 13, 2020Publication date: August 6, 2020Applicant: Assurant, Inc.Inventors: Satish MOORTHY, Jay STAUFFER, JR., Brett CALTABIANO, Ronnie JEFFRIES, III, Vivek Kumar JHA, Deepak Kumar DHIRASARIA
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Publication number: 20200250606Abstract: An apparatus, method, and computer program product are provided for the improved and automatic prediction and modeling of one or more channels and relevant conditions through which resources may be directed to users in an environment where resource demand, utility, and perceived value vary over time. Some example implementations employ predictive, machine-learning modeling to facilitate the use of multiple disparate and unrelated data sets to extrapolate and otherwise predict the future needs for certain resources and identify the channels and conditions that may be employed to meet such future needs. An apparatus, method, system, and computer program product are provided for improved generating, adjusting, and/or facilitating approval of a resource offer set. Some example implementations employ one or more predictive models.Type: ApplicationFiled: February 13, 2020Publication date: August 6, 2020Applicant: Assurant, Inc.Inventors: Satish MOORTHY, Jay STAUFFER, JR., Brett CALTABIANO, Ronnie JEFFRIES, III, Vivek Kumar JHA, Deepak Kumar DHIRASARIA
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Publication number: 20200234515Abstract: Methods, systems, apparatuses, and computer readable media for monitoring and maintaining vehicle condition. An apparatus of an example embodiment includes means for receiving a partial dataset indicator for a certain type of dataset. Said apparatus also includes means for providing at least one complete dataset indicator. The partial dataset indicator and the at least one complete dataset indicators provides an indication of one or more terms in their respective dataset. Said apparatus further includes means for determining at least one of the one or more terms of the partial dataset. Said apparatus still further includes means for causing the transmission of at least one of the one or more determined terms of the partial dataset for use by a mobile application. Corresponding systems, methods, and computer readable media are also provided.Type: ApplicationFiled: January 23, 2020Publication date: July 23, 2020Applicant: Assurant, Inc.Inventors: Dan Gronsbell, Angel Garcia, Ronnie Blake Perkna
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Patent number: 10701578Abstract: Methods, systems, apparatuses, and computer readable media for providing a network analysis system are disclosed. An example of a system for providing a network analysis system includes at least one satellite device configured to monitor wireless network traffic to determine at least one network communication event, generate an event message based on the at least one network communication event, and transmit the event message. The system also includes a controller device configured to receive the event message, determine an identity of at least one device communicating during the network communication event, determine a network status based at least in part on the identity of the at least one device, and provide the network status via an interface.Type: GrantFiled: January 2, 2019Date of Patent: June 30, 2020Assignee: Assurant, Inc.Inventors: Cameron Hurst, Joan Patricia McDonald Meyer, Stuart Saunders
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System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 10681535Abstract: A method is provided for diagnosing and assessing the status of a mobile device. Device status data acquired from a mobile device may be compared to benchmark values to diagnose potential faults with the mobile device. The potential faults with the mobile device, in connection with a determined probability of resolving at least one potential fault, are used to evaluate and determine the status of the mobile device. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: November 3, 2017Date of Patent: June 9, 2020Assignee: ASSURANT, INC.Inventors: Cameron E. Hurst, Cassandra G. Conrad -
System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 10506425Abstract: A method is provided for diagnosing and assessing the status of a mobile device. Device status data acquired from hardware components of the mobile device, such as sensors associated with the touch screen, accelerometer, and network signal strength sensor, may be compared to benchmark values associated with the hardware components to evaluate and determine the status of the mobile device. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: November 3, 2017Date of Patent: December 10, 2019Assignee: ASSURANT, INC.Inventors: Cameron E. Hurst, Cassandra G. Conrad -
System, method, apparatus, and computer program product for providing mobile device support services
Patent number: 10375546Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.Type: GrantFiled: September 21, 2016Date of Patent: August 6, 2019Assignee: ASSURANT, INC.Inventors: Cameron Hurst, Stuart Saunders -
Patent number: 10212618Abstract: Methods, systems, apparatuses, and computer readable media for providing a network analysis system are disclosed. An example of a system for providing a network analysis system includes at least one satellite device configured to monitor wireless network traffic to determine at least one network communication event, generate an event message based on the at least one network communication event, and transmit the event message. The system also includes a controller device configured to receive the event message, determine an identity of at least one device communicating during the network communication event, determine a network status based at least in part on the identity of the at least one device, and provide the network status via an interface.Type: GrantFiled: October 8, 2015Date of Patent: February 19, 2019Assignee: ASSURANT, INC.Inventors: Cameron Hurst, Joan Patricia McDonald Meyer, Stuart Saunders