Abstract: A system is configured to track and store system and event data for various computing devices. The system is configured to associate the various computing devices with profiles based at least in part on characteristics of the computing devices. The system is further configured to compare performance data and/or performance metrics for particular computing devices having a particular profile against all other devices that share the particular profile. The system then displays this comparison to a user of the particular computing device, substantially automatically diagnoses an issue with the particular computing device based on the performance and system event data, and/or enables the user to diagnose the problem based on the performance and system event data.

Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

Abstract: Provided herein are systems, methods and computer readable media for programmatically providing wireless device protection services. An example method includes receiving, from a first wireless device, a subscriber identifier associated with a wireless device subscriber identification module, determining, using a processor, whether the subscriber identifier is associated with a wireless device protection plan, in response to determining that the subscriber identifier is associated with the wireless device protection plan, determining whether the first wireless device is eligible for the wireless device protection plan, and, in response to determining that the first wireless device is eligible for the wireless device protection plan, registering the first wireless device with the wireless device protection plan to provide services associated with the wireless device protection plan for the first wireless device.

Abstract: A method, apparatus, system, and computer program product are disclosed to facilitate the selection of benefits plans. The method may include receiving user profile data. The user profile data may include information defining one or more user characteristics. The method may also include generating a user benefits profile using the user characteristics. The user benefits profile may include one or more properties indicating the appropriateness of at least one feature of at least one benefit plan for the user. The method may also include using the benefits profile to determine, using a processor, one or more benefits selections from a set of benefits offerings including a plurality of benefits plans. The benefits selections may include an instruction to enroll in at least one benefit plan of the plurality of benefits plans. The method may also include providing the one or more benefits selections for confirmation.

Abstract: A method, apparatus, system, and computer program product are disclosed to facilitate the selection of benefits plans. The method may include receiving user profile data. The user profile data may include information defining one or more user characteristics. The method may also include generating a user benefits profile using the user characteristics. The user benefits profile may include one or more properties indicating the appropriateness of at least one feature of at least one benefit plan for the user. The method may also include using the benefits profile to determine, using a processor, one or more benefits selections from a set of benefits offerings including a plurality of benefits plans. The benefits selections may include an instruction to enroll in at least one benefit plan of the plurality of benefits plans. The method may also include providing the one or more benefits selections for confirmation.

Abstract: Provided herein are systems, methods and computer readable media for programmatically providing wireless device protection services. An example method includes receiving, from a first wireless device, a subscriber identifier associated with a wireless device subscriber identification module, determining, using a processor, whether the subscriber identifier is associated with a wireless device protection plan, in response to determining that the subscriber identifier is associated with the wireless device protection plan, determining whether the first wireless device is eligible for the wireless device protection plan, and, in response to determining that the first wireless device is eligible for the wireless device protection plan, registering the first wireless device with the wireless device protection plan to provide services associated with the wireless device protection plan for the first wireless device.

Abstract: A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

Abstract: A system that is configured for determining the value of one or at least one incoming call and routing the call for processing based on this determined value. In one embodiment, the system routes very low value calls to an automated system for processing, and directs all other calls to human operators for processing. In another embodiment, the system assigns at least one agent to one or more of a plurality of groups of agents based on the agent's past performance in executing a particular task. For example, the highest performing agents at handling a particular type of call are assigned to a first group, and the second highest performing agents at handling this type of call are assigned to a second group. In one embodiment, the most important calls are routed to the first, “highest performing” group for processing, and less important calls are routed to the second group for processing.

Abstract: A method for providing targeted fulfillment with respect to a wireless device protection program may include receiving claim information associated with a subscriber, the claim information indicative of a claim associated with a wireless device protection program, employing a predictive model to determine a plurality of options for fulfillment of the claim, the predictive model defining a weighted value for each option where the weighted value considers cost and a corresponding predicted benefit associated with each option, and enabling ranking of the plurality of options based on the weighted value of each option. A corresponding computer program product and apparatus are also provided.

Abstract: Computer systems that, in various embodiments, are configured for: (A) storing policy information within the system's memory, the policy information indicating that a particular individual holds a policy that provides the individual with the option to, upon the occurrence of a qualifying event, receive a loan at a below-market rate (e.g., 0%); (B) receiving data indicating that the qualifying event has occurred; and (C) at least partially in response to receiving the data indicating that the qualifying event has occurred, facilitating the provision of the loan to the particular individual at the below-market rate. The qualifying event may be, for example: (A) the death of a specified individual (e.g., the policy holder); (B) the disability of the specified individual; (C) the involuntary unemployment of the specified individual; (D) the birth of the specified individual's child; or (E) the adoption of a child by the specified individual.

Abstract: A system that is configured for determining the value of one or at least one incoming call and routing the call for processing based on this determined value. In one embodiment, the system routes very low value calls to an automated system for processing, and directs all other calls to human operators for processing. In another embodiment, the system assigns at least one agent to one or more of a plurality of groups of agents based on the agent's past performance in executing a particular task. For example, the highest performing agents at handling a particular type of call are assigned to a first group, and the second highest performing agents at handling this type of call are assigned to a second group. In one embodiment, the most important calls are routed to the first, “highest performing” group for processing, and less important calls are routed to the second group for processing.

Abstract: A computer system that is adapted for facilitating the payoff of a financial obligation that is secured by a lien on an item, such as a vehicle. In various embodiments, the computer system is adapted for: (A) receiving a payoff proposal from a title requester that includes terms according to which the title requester proposes to pay off the particular financial obligation; (B) in response to receiving the payoff proposal from the title requester, notifying a lien holder associated with the financial obligation that the payoff proposal is available for review; and (C) after notifying the lien holder that the payoff proposal is available for review, displaying one or more terms of the payoff proposal to the lien holder. The system may be further configured for facilitating the electronic transfer of relevant documents and information between the title requestor, the lien holder, and/or various third parties or third party computer systems.

Abstract: A system that is configured for determining the value of one or at least one incoming call and routing the call for processing based on this determined value. In one embodiment, the system routes very low value calls to an automated system for processing, and directs all other calls to human operators for processing. In another embodiment, the system assigns at least one agent to one or more of a plurality of groups of agents based on the agent's past performance in executing a particular task. For example, the highest performing agents at handling a particular type of call are assigned to a first group, and the second highest performing agents at handling this type of call are assigned to a second group. In one embodiment, the most important calls are routed to the first, “highest performing” group for processing, and less important calls are routed to the second group for processing.

Abstract: A system that is configured for determining the value of one or at least one incoming call and routing the call for processing based on this determined value. In one embodiment, the system routes very low value calls to an automated system for processing, and directs all other calls to human operators for processing. In another embodiment, the system assigns at least one agent to one or more of a plurality of groups of agents based on the agent's talent for performing a particular task. For example, the most talented agents at handling a particular type of call are assigned to a first group, and the second most talented agents at handling this type of call are assigned to a second group. In one embodiment, the most important calls are routed to the first, “most talented” group for processing, and less important calls are routed to the second group for processing.