Abstract: A method for communication over a network, which can be both analog and digital includes simultaneously transmitting a call notification to a plurality of communication devices. These communication devices include devices such as telephones, pagers, computers, and voice mail systems. The addresses (e.g., telephone numbers) are stored in a database which is queried based on the call notification. For example, this method can be used in a find-me/follow-me system or to initiate a conference call.

Abstract: A system, method and computer program product for processing multiple tasks using a single copy of a data object employs command control vectors (CCVs) for representing tasks. A CCV includes pointers to method objects that store instructions for processing tasks and pointers to data objects that store temporary data generated by execution of the method objects. A command response manager manages a queue of CCVs. A separate CCV is generated for each session thread. Multiple CCVs can point to the same method object so that only a single copy of a method object needs to be provided. In one embodiment, CCVs are used in a telecommunication network emulator, where each CCV points to a command response table method object that includes a variety of responses for a variety of inputs.

Abstract: The present invention provides an intelligent call processor, an intelligent switching node and an intelligent communications network for use in a communications system. The intelligent call processor comprises a logical platform having a plurality of functions wherein at least one of the functions is service processing function, at least one of the functions is call processing, and at least one of the functions is facility processing, and a processor for executing the plurality of functions. The intelligent switching node comprises an intelligent call processor and, a resource complex communicably linked to the intelligent call processor and logically separated from the intelligent call processor.

Abstract: A system and method for establishing and maintaining a management information database is described. Upon power-up and self-discovery, a network element sends a management information notification message to the network management system identifying the managed network resources that are contained within the network element. The network management system uses the management information notification messages to update the management information database. The network management system can also subscribe to subsequent management information notification messages from the network element.

Abstract: A system and method for servicing a call request within a telecommunications system includes and involves a client sub-system that is configured to generate a call request and to transmit the same via the Internet. The call request includes a call termination address and a service identifier. The call termination address corresponds to a call termination station that is coupled to a switching system that is coupled to the telecommunications system. Also included and involved is an intelligent services network that is coupled to the client sub-system via the Internet and which is operative to receive and validate the call request and to process the call request in accordance with the service identifier. A telephony gateway sub-system is coupled to the intelligent services network via the switching system and to the client sub-system via the Internet.

Abstract: A method for wireless data transmission for adaptive multiple protocols is disclosed. In one embodiment, data is collected by a data collecting devices and transmitted to one or more Cellular Digital Packet Data (“CDPD”) modems via one or more RS232 interfaces. Applications programs in the CDPD initiate communications and transmission of serial data begins when the status of both interfaces is established. Transmission of information as serial data via RS232 interfaces minimizes the resources required to communicate data between different devices using different standards and protocols.

Abstract: A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed to each phone number in a sequence of phone numbers until a live answer of the call is realized. In a second routing option, the routing of the call is based upon a schedule. Thus, a current time, current day of the week or current date may determine what phone number is called when an incoming call is routed. Routing may also be associated with personal identification numbers (PINs). In such an instance, a caller enters a PIN to identify the caller and the PIN is used to determine what routing profile to apply.

Abstract: Telephone calls, data and other multimedia information including video, audio and data is routed through a switched network which includes transfer of information across the internet. Users can participate in video conference calls in which each participant can simultaneously view the video from each other participant and hear the mixed audio from all participants. Users can also share data and documents with other video conference participants. Users can manage more aspects of a network than previously possible, and control network activities from a central site.

Abstract: A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking functions based upon service requests, and formulates resource requests based upon service requests and interworking functions. The universal directory function receives addresses from the service processing function and returns interworking functions based upon addresses. The nodal resource manager receives resource requests and allocates resources to the service processing function in response to resource requests. The nodal resource manager maintains a resource database that includes an entry corresponding to each network resource managed by the nodal resource manager.

Abstract: A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking functions based upon service requests, and formulates resource requests based upon service requests and interworking functions. The universal directory function receives addresses from the service processing function and returns interworking functions based upon addresses. The nodal resource manager receives resource requests and allocates resources to the service processing function in response to resource requests. The nodal resource manager maintains a resource database that includes an entry corresponding to each network resource managed by the nodal resource manager.

Abstract: An approach is provided for originating a telephone call from a country with low telephone rates to a country with high telephone rates using a non-signaling network, such as a global computer network. This can be accomplished without additional specialized telephone equipment or any modifications to switches and databases in either country. Also, the telephone call can be established without any manipulations of signaling information transmitted by a carrier in the high traffic country. Such an approach provides flexible allocation of charges for originating a telephone call from a country with low telephone rates to a country with high telephone rates.

Abstract: A telephone call is originated in a reverse direction, i.e., from a called party to a calling party, using a packet switched network. According to one embodiment of the invention, a calling party located in a first country may wish to place a call to a party in a second country having cheaper telephone rates. To benefit from the cheaper telephone rates of the second country, the calling party sends a data message—via a packet switched network—to a service provider in the second country requesting reverse call origination. The request message may be sent to an electronic mailbox maintained by the service provider and located on a global computer network, such as the Internet. The service provider of the second country, upon receiving the message, dials the destination number of the called party supplied in the request message. After reaching the called party, the service provider of the second country dials the calling party and bridges the call between the two parties.

Abstract: A network management system communicates with a plurality of intelligent distributed network nodes. The network management system dynamically distributes managed objects across the plurality of intelligent distributed network nodes. Examples of managed objects distributed by the network management system include a service control managed object, a call control managed object, a bearer control managed object, and a resource proxy managed object.

Abstract: An Internet compatible dialer pad is used to dial into an Internet server to provide services similar to those found on the Plain Old Telephone System (“POTS”). The dialer pad has an integrated modem set, an extended keypad with alphanumeric entry keys and function keys, display screen and display electronics that renders visual call progress information to the user as well as other communications indicators and related information about the current Internet connection. The dialer uses the Public Switched Telephone System (“PSTN”) and standard LAN/WAN technology to give the user entry into a plurality of Internet calling functions. An Internet database is maintained and permits the dialing party to obtain callee information by entering alphanumeric characters via the dialer. Links from the PSTN to an Internet data base are not restricted to a specific digital data protocol.

Abstract: A system and method for servicing a request for directory assistance information and for initiating a corresponding call within a telecommunications system. The system and method include and involve a data storage sub-system for storing directory assistance information including a telephone number associated with a particular called party. Also included and involved is a processor that is coupled to the data storage sub-system and which is operative to receive the request for directory assistance information from a calling party via the Internet. The request includes an indicator of the called party. The processor is also operative to determine the telephone number based on the indicator related to the called party, and to receive a request from the calling party to initiate a call from the calling party to the called party within the telecommunications system based on the telephone number.

Abstract: A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The application program produces a user interface that enables the agent to indicate when the agent is going on break and the type of break that the agent is taking. Additional functional elements are provided in the user interface to enable the agent to update status information regarding the current state of the agent. The application program may also provide phone books that hold phone numbers grouped by different logical grouping criteria.

Abstract: Systems and methods for managing network resources that include and involve a plurality of communications modules configured to communicate with a corresponding plurality of network resources. Each network resources is configured to generate operational data related to processing therein and to transmit that operational data based on a particular protocol. The systems and methods also include and involve an extraction module configured to communicate with the communications modules based on each particular protocol used thereby to receive the operational data from the plurality of network resources to extract management data from the operational data, and to transmit the management data. An interface module is also included and involved which is configured to receive the management data from the extraction module, to generate standardized data based on the management data and based on a standard protocol, and to transmit the standardized data to an external system for processing (e.g.

Abstract: A desktop telephony application program enables a call center agent to handle calls. The application program may be interfaced with an answering service. The answering service acts as an application program interface (API) to a computer/telephony interface server and a call distributor. The application program produces a user interface that enables the agent to indicate when the agent is going on break and the type of break that the agent is taking. Additional functional elements are provided in the user interface to enable the agent to update status information regarding the current state of the agent. The application program may also provide phone books that hold phone numbers grouped by different logical grouping criteria.

Abstract: Non-toll calls originating from payphones may be blocked. An intelligent node is provided within the telecommunications network to identify whether a non-toll call originated from a payphone. The intelligent node may apply a number of different criteria to determine whether to block a non-toll call that is determined to have originated from a payphone. The intelligent node may be customized to apply criteria based upon customer request. The customer may also identify additional processing that is to be performed when a call is to be blocked.

Abstract: A network management system allows a customer to manage communications services using a web server that communicates with a client web browser. The client is able to view information associated with various communications systems and services via the client web browser. The client is also able to submit requests for changes in service to the web server.