Abstract: Telephone calls, data and other multimedia information is routed through a hybrid network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. A media order entry captures complete user profile information for a user. This profile information is utilized by the system throughout the media experience for routing, billing, monitoring, reporting and other media control functions. Users can manage more aspects of a network than previously possible, and control network activities from a central site. A directory service that supports a hybrid communication system architecture is provided for routing traffic over the hybrid network and the internet.

Abstract: A method and apparatus for managing delivery of data, also referred to as “content”, by a data processing system in a communications system in which a number of content providers and content consumers are located within the communications system. The data processing system receives a request to accept delivery of content at the data processing system, wherein the request originates from a requesting content provider. A determination is made as to when the content may be received from the requesting content provider and when the content may be transmitted to content consumers based on contents already scheduled to be delivered from the number of content providers. Delivery of the content from the requesting content provider is accepted based on a determination of when the content may be received and when the content may be transmitted.

Abstract: Delays are calculated for one or more virtual connections within a frame relay network. The delays may be calculated at periodic intervals for each virtual connection within the frame relay network so as to provide updated information about delays among the virtual connections. Each delay is calculated by sending a special delay measurement frame from an originating switch to a destination switch. The destination switch receives the frame and returns the frame to the originating switch. The time difference between when the frame was sent from the originating switch to when the frame is received back at the originating switch is calculated and designated as the delay value. A timestamp may be affixed to the frame to specify the time at which the frame is initially sent from the originating switch.

Abstract: A callback system is created utilizing a hybrid telecommunication system including a switched communication network and a packet transmission network. A call parameter database is stored in a memory. A call is received on the system. The call parameter database is accessed to determine at least one call parameter. The call is routed over the switched communication network and the packet transmission network based on the at least one call parameter. A plurality of service engines is provided, each configured to execute desired service logic utilizing expert system.

Abstract: A pool of echo cancellers provides echo cancellation on PCM digital transmissions on an as needed basis. A dynamic port device operating under the direction of call processing identifies the transmissions requiring echo cancellation and routes the identified transmissions through echo cancellers. The echo cancellation can be performed on an as needed basis without having to dedicate an echo canceller to each DS0 channel. The dynamic port device can provide multiplexing up to SONET carrier levels immediately following selective echo cancellation.

Abstract: A method and system for establishing a local call from a payphone by a customer through long distance carrier switches. The payphone customer dials a long distance provider primary intralata carrier (PIC) code followed by a number sequence. The local call is routed to a long distance provider switch using the long distance provider PIC code. The payphone call is then routed to a voice response unit (VRU) using the number sequence. The VRU prompts the payphone customer to select local calling from the VRU menu, enter a destination number, and to enter their long distance calling card information. The system then verifies that the customer's calling card account is active and connects the call.

Abstract: A computer controlled communications switch for use at a communications center having an agent interface unit for conducting communication calls to and from an agent over both a telephone network and a computer network. The computer controlled communications switch comprises a switching unit having first and second states. When the switching unit is in the first state, the switching unit connects the agent interface unit to the telephone network, and when the switching unit is in the second state, the switch connects the agent interface unit to the computer network The switching unit is controlled by a computer including a predetermined program so that the switching unit is in the first state when a call is made to or from the agent interface unit via the telephone network, and the switching unit is in the second state when a call is made to or from the agent interface unit via the computer network.

Abstract: A system and method for automatically answering a call from a calling party to a called party that originates via the Internet, includes and involves a data storage system and processor that is coupled to the data storage system. The processor is operative to initiate an automated call answering service in response to an Internet telephony call from the calling party which is intended to be received by the called party, to receive a message from the calling party via the Internet in accordance with the automated call answering service, and to store the message in the data storage system for processing by the processor in accordance with the automated call answering service.

Abstract: A method of communicating with a plurality of remote parties allows for multi-media collaboration. A first party, which may be a call center, receives requests for access from first and second remote parties. Each of these remote parties is provided a computer program and a session is initiated for each party. The first party can then independently communicate with the first and second remote parties via the computer program.

Abstract: A method for communication over a network, which can be both analog and digital includes simultaneously transmitting a call notification to a plurality of communication devices. These communication devices include devices such as telephones, pagers, computers, and voice mail systems. The addresses (e.g., telephone numbers) are stored in a database which is queried based on the call notification. For example, this method can be used in a find-me/follow-me system or to initiate a conference call.

Abstract: A system for transmitting process control information from remote sites is disclosed. In one embodiment, data is collected by a remote monitoring device or devices and transmitted to a first Cellular Digital Packet (“CDPD”) modem via one or more RS232 interfaces. The applications program in the first CDPD modem transmits a signal to a second CDPD modem initiating communications. The applications program in the second CDPD modem returns a signal, indicating the status of the interface. Data transmission is initiated when the status of both serial data interfaces is established.

Abstract: The present invention is a Contact Server that enables customers to submit call-back requests to a call center via the Internet, or virtually any other communications technology available. A call-back to the customer can be placed via any communications technology available. In its preferred embodiment, the Contact Server enables a call-back request to be submitted by a customer directly from an HTML page on a Web site, and have that same HTML page be presented to the agent that receives the call-back request. The agent can then place a telephone call to the number provided by the customer who submitted the call-back request, and at the same time, establish a TCP/IP communications session with the customer. This TCP/IP session can proceed between the agent's Web browser and the customer's Web browser, and the visible actions performed by the agent are transferred to the customer and displayed on the customer's browser.

Abstract: A portable unit worn by a subject, comprising a medical monitoring device, a data processing module with memory and transmitter for collecting, monitoring, and storing the subject's physiological data and also issuing the subject's medical alarm conditions via wireless communications network to the appropriate location for expeditious dispatch of assistance. The unit also works in conjunction with a central reporting system for long term collection and storage of the subject's physiological data. The unit may have the capability to automatically dispense chemicals that may alleviate or assist in recovery from an illness.

Abstract: A service execution environment for an advanced interactive voice response (IVR) service node. The service execution environment functions within a next generation service node (NGSN) IVR platform in a telecommunications network. The environment uses individual service-independent building blocks (SIBBs) that allow the creation of customer applications with simple references to the individual primitive SIBBs or composite SIBBs, with branching available. Functional calls to a sequence of SIBBs along with customer specific data stored in a database comprise a complete customer application. When a call is received by an IVR service node, the application is executed by calling the SIBBs to apply certain treatments to the call. The use of the SIBBs allows increased efficiency in the network because calls can be routed to any NGSN node. Each NGSN needs no customization to perform a particular customer application.

Abstract: The present invention provides a system and method for auditing and reconciliation of a telephone service provider's database and a central or regional repository. Both the database and repository contain data records. The data records include telephone number porting information that facilitates tracking and porting of telephone numbers. The system comprises interface means between a service provider's database and the repository. The method includes user interface which facilitates selection of auditing and reconciliation choices, including amount of date to be analyzed and downloaded, the type of data and data processing application and time of operation.

Abstract: A system for providing services in a communications network includes a service processing function, a universal directory function, and a nodal resource manager. The service processing function receives service requests, formulates requests for interworking functions based upon service requests, and formulates resource requests based upon service requests and interworking functions. The universal directory function receives addresses from the service processing function and returns interworking functions based upon addresses. The nodal resource manager receives resource requests and allocates resources to the service processing function in response to resource requests. The nodal resource manager maintains a resource database that includes an entry corresponding to each network resource managed by the nodal resource manager.

Abstract: A portable unit worn by a subject, comprising a medical monitoring device, a data processing module with memory and transmitter for collecting, monitoring, and storing the subject's physiological data and also issuing the subject's medical alarm conditions via wireless communications network to the appropriate location for expeditious dispatch of assistance. The unit also works in conjunction with a central reporting system for long term collection and storage of the subject's physiological data. The unit may have the capability to automatically dispense chemicals that may alleviate or assist in recovery from an illness.

Abstract: A method, apparatus, and computer program product of interfacing a time-domain multiplexed (TDM) link with a cell-switched network. The TDM link supports one or more active channels and one or more idle channels and supplies TDM frames with a sample of each channel in a dedicated timeslot. The TDM link is terminated at a first network node. One or more idle timeslots are removed from each TDM frame to create a compressed TDM frame, where each idle timeslot carries a sample of an idle channel. One or more compressed TDM frames are loaded in a cell that is sent over the cell-switched network to a second network node. The compressed TDM frames are unloaded from the cell. Idle timeslots are inserted in the compressed TDM frames to restore the compressed TDM frames to complete TDM frames. The bandwidth of the cell switched network is efficiently utilized because idle channel samples are not carried over the cell-switched network.

Abstract: Voice services provided over a packet switched facility such as a Frame Relay network are enhanced with routing capability by providing for attachment devices which, on initialization with the network, attempt to discover other similar attachment devices on the network. Thereafter the attachment devices exchange information on terminal accessibility to improve connectivity over the network.

Abstract: An apparatus and method for transmitting serial digital data across wireless modems is disclosed. In one embodiment, data is collected by a remote monitoring device and transmitted to a first Cellular Digital Packet Data (“CDPD”) modem via one or more RS232 interfaces. The applications program in the first CDPD modem transmits a signal to a second CDPD modem initiating communications. The applications program in the second CDPD modem returns a signal, indicating the status of the interface. Data transmission is initiated when the status of both interfaces is established.