Patents Assigned to Nuance Communications
  • Patent number: 11620988
    Abstract: Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for speaker recognition personalization. The method recognizes speech received from a speaker interacting with a speech interface using a set of allocated resources, the set of allocated resources including bandwidth, processor time, memory, and storage. The method records metrics associated with the recognized speech, and after recording the metrics, modifies at least one of the allocated resources in the set of allocated resources commensurate with the recorded metrics. The method recognizes additional speech from the speaker using the modified set of allocated resources. Metrics can include a speech recognition confidence score, processing speed, dialog behavior, requests for repeats, negative responses to confirmations, and task completions.
    Type: Grant
    Filed: December 9, 2019
    Date of Patent: April 4, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: Andrej Ljolje, Alistair D. Conkie, Ann K. Syrdal
  • Patent number: 11605381
    Abstract: A method, computer program product, and computing system for receiving information associated with an acoustic environment. Acoustic metadata associated with audio encounter information received by a first microphone system may be received. One or more speaker representations may be defined based upon, at least in part, the acoustic metadata associated with the audio encounter information and the information associated with the acoustic environment. One or more portions of the audio encounter information may be labeled with the one or more speaker representations and a speaker location within the acoustic environment.
    Type: Grant
    Filed: May 10, 2021
    Date of Patent: March 14, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: Dushyant Sharma, Patrick A. Naylor
  • Patent number: 11605448
    Abstract: A method, computer program product, and computing system for visual diarization of an encounter is executed on a computing device and includes obtaining encounter information of a patient encounter. The encounter information is processed to: associate a first portion of the encounter information with a first encounter participant, and associate at least a second portion of the encounter information with at least a second encounter participant. A visual representation of the encounter information is rendered. A first visual representation of the first portion of the encounter information is rendered that is temporally-aligned with the visual representation of the encounter information. At least a second visual representation of the at least a second portion of the encounter information is rendered that is temporally-aligned with the visual representation of the encounter information.
    Type: Grant
    Filed: August 8, 2018
    Date of Patent: March 14, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: Donald E. Owen, Garret N. Erskine, Mehmet Mert Öz, Daniel Paulino Almendro Barreda
  • Patent number: 11593572
    Abstract: A system and method incorporate prior knowledge into the optimization and regularization of a classification and regression model. The optimization may be a regularization process and the prior knowledge may be incorporated through adjustment of a cost function. A method of at least one processor developing a classification and regression model may be provided. The method may be implemented by at least one processor that implements classification and regression model functionality, including receiving training data and adjusting the model according to the training data; testing the classification and regression model; and employing prior knowledge during an optimization of the classification and regression model. The regularizing can include adjusting feature weights according to prior knowledge. In various embodiments, such systems and methods can be used in the processing of language inputs, e.g., speech and/or text inputs, to achieve greater interpretation accuracy.
    Type: Grant
    Filed: August 26, 2020
    Date of Patent: February 28, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: Jean-François Lavallée, Jean-Michel Attendu, Réal Tremblay
  • Patent number: 11581077
    Abstract: A method, computer program product, and computing system for proactive encounter scanning is executed on a computing device and includes obtaining encounter information of a patient encounter. The encounter information is proactively processed to determine if the encounter information is indicative of one or more medical conditions and to generate one or more result set. The one or more result sets are provided to the user.
    Type: Grant
    Filed: September 7, 2021
    Date of Patent: February 14, 2023
    Assignee: Nuance Communications, Inc.
    Inventor: Donald E. Owen
  • Patent number: 11570587
    Abstract: According to at least one aspect, a system for remotely controlling an application installed on a device is provided. The system includes at least one processor and at least one computer-readable storage medium storing instructions which program the at least one processor to identify a task for the application installed on the device to perform, transmit a binary short message service (SMS) message to the device including a task code associated with the identified task, receive an information request from the device responsive to the binary SMS message, and transmit task information to the device responsive to receiving the information request.
    Type: Grant
    Filed: January 26, 2017
    Date of Patent: January 31, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: Abhishek Rohatgi, John Dolan Heater, Flaviu Negrean, Mark P. Hanson
  • Patent number: 11568736
    Abstract: A remote control device includes a digital audio storage device, a talk button, and an optical distance measurer. The digital audio storage device is configured to continually record an audio input for a specific amount of time. The talk button is coupled to the digital audio storage device and is configured to initiate a transmission of the audio input to a set-top box device. The optical distance measurer is coupled to the talk button and is configured to automatically measure a distance to a user in response to the talk button being pressed.
    Type: Grant
    Filed: December 22, 2017
    Date of Patent: January 31, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: Hisao Chang, Iker Arizmendi
  • Patent number: 11561775
    Abstract: A method, computer program product, and computing system for defining a library of functional modules; enabling a user to select a plurality of functional modules from the library of functional modules; and enabling the user to visually arrange the plurality of functional modules to form a conversational application.
    Type: Grant
    Filed: October 14, 2020
    Date of Patent: January 24, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: David Ardman, Andrew Matkin, Nirvana Tikku, John B. Fisler, Matthias Haack, Christopher A. Starbird, Bryan A. Reif, Alfred Sterphone, III, Nikos Polis, Michael S. Gourlay, Robert A. Follett
  • Patent number: 11550552
    Abstract: A method, computer program product, and computing system for enabling usage of a conversational application by a plurality of users; gathering usage data concerning usage of the conversational application by the plurality of users; defining a visual representation of the conversational application; and overlaying the usage data onto the visual representation of the conversational application to generate visual traffic flow data.
    Type: Grant
    Filed: October 14, 2020
    Date of Patent: January 10, 2023
    Assignee: Nuance Communications, Inc.
    Inventors: David Ardman, Andrew Matkin, Nirvana Tikku, Abhishek Rohatgi, Marco Antonio Padron Chavez, Flaviu Gelu Negrean, Gabrielle R. Martone
  • Patent number: 11537697
    Abstract: In accordance with aspects of the inventive concepts, a system and method provide ongoing authentication through processing of data that includes biometric data. Such systems and methods can use, as examples, face recognition and/or voice biometric data, or other biometric data, to identify the user in real-time and thereafter during an ongoing session. In various embodiments, the system can continuously or repeatedly authenticate one or more users using biometric data to control access to information and/or functions in real (or near real) time. The system can be configured to optimize and/or minimize resource consumption associated with the ongoing authentication process.
    Type: Grant
    Filed: August 12, 2019
    Date of Patent: December 27, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Simon Falardeau, Thomas Stanton
  • Patent number: 11531807
    Abstract: A method, computer program product, and computer system for encoding, by a computing device, a transcript and text macros into vector representations. A word by word report may be predicted based upon, at least in part, the encoding. An attention mechanism may be queried based upon, at least in part, a decoder state. An attention distribution may be produced over an encoder output. An interpolation of the encoder output may be produced based upon, at least in part, the attention distribution. The interpolation of the encoder output may be input into a decoder for report modeling that includes text macro location and content.
    Type: Grant
    Filed: September 30, 2019
    Date of Patent: December 20, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Paul Joseph Vozila, Joel Praveen Pinto, Frank Diehl
  • Patent number: 11515020
    Abstract: A method, computer program product, and computing system for: receiving an initial portion of an encounter record; processing the initial portion of the encounter record to generate initial content for a medical report; receiving one or more additional portions of the encounter record; and processing the one or more additional portions of the encounter record to modify the medical report.
    Type: Grant
    Filed: March 5, 2019
    Date of Patent: November 29, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Paul Joseph Vozila, Joel Praveen Pinto, Kumar Abhinav, Haibo Li, Marilisa Amoia, Frank Diehl
  • Patent number: 11495208
    Abstract: In some embodiments, recognition results produced by a speech processing system (which may include two or more recognition results, including a top recognition result and one or more alternative recognition results) based on an analysis of a speech input, are evaluated for indications of potential errors. In some embodiments, the indications of potential errors may include discrepancies between recognition results that are meaningful for a domain, such as medically-meaningful discrepancies. The evaluation of the recognition results may be carried out using any suitable criteria, including one or more criteria that differ from criteria used by an ASR system in determining the top recognition result and the alternative recognition results from the speech input. In some embodiments, a recognition result may additionally or alternatively be processed to determine whether the recognition result includes a word or phrase that is unlikely to appear in a domain to which speech input relates.
    Type: Grant
    Filed: October 23, 2017
    Date of Patent: November 8, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: William F. Ganong, III, Raghu Vemula, Robert Fleming
  • Patent number: 11482241
    Abstract: A system for and method of characterizing a target application acoustic domain analyzes one or more speech data samples from the target application acoustic domain to determine one or more target acoustic characteristics, including a CODEC type and bit-rate associated with the speech data samples. The determined target acoustic characteristics may also include other aspects of the target speech data samples such as sampling frequency, active bandwidth, noise level, reverberation level, clipping level, and speaking rate. The determined target acoustic characteristics are stored in a memory as a target acoustic data profile. The data profile may be used to select and/or modify one or more out of domain speech samples based on the one or more target acoustic characteristics.
    Type: Grant
    Filed: March 27, 2017
    Date of Patent: October 25, 2022
    Assignee: Nuance Communications, Inc
    Inventors: Dushyant Sharma, Patrick Naylor, Uwe Helmut Jost
  • Publication number: 20220328046
    Abstract: An original text that is a representation of a narration of a patient encounter provided by a clinician may be received and re-formatted to produce a formatted text. One or more clinical facts may be extracted from the formatted text. A first fact of the clinical facts may be extracted from a first portion of the formatted text, and the first portion of the formatted text may be a formatted version of a first portion of the original text. A linkage may be maintained between the first fact and the first portion of the original text.
    Type: Application
    Filed: January 19, 2022
    Publication date: October 13, 2022
    Applicant: Nuance Communications, Inc.
    Inventors: Frank Montyne, David Decraene, Joeri Van der Vloet, Johan Raedemaeker, Ignace Desimpel, Frederik Coppens, Tom Deray, James R. Flanagan, Mariana Casella dos Santos, Marnix Holvoet, Maria van Gurp, David Hellman, Girija Yegnanarayanan, Karen Anne Doyle
  • Patent number: 11461781
    Abstract: A method of using biometric verification comprises identifying a validation requirement during the execution of a non-voice channel interaction, and initiating a contact to the user, at a pre-registered device. The method further comprises executing a biometric verification of the user's identity and possession of the device, via a user interaction at the pre-registered device, and providing the validation when the user is successfully identified.
    Type: Grant
    Filed: August 13, 2019
    Date of Patent: October 4, 2022
    Assignee: Nuance Communications, Inc.
    Inventor: Robert Douglas Sharp
  • Patent number: 11388208
    Abstract: Methods and apparatus for communicating between virtual agents associated with users of electronic devices connected via at least one network. A first user may instruct an associated first virtual agent to invoke a communication session with a second virtual agent associated with a second user. To invoke the communication session, the first virtual agent may send an outgoing communication to the second virtual agent and the outgoing communication may instruct the second virtual agent to perform at least one action on behalf of the first user. Virtual agents associated with different users may alternatively communicate with each other in the absence of user interaction to perform a collaborative action.
    Type: Grant
    Filed: April 14, 2021
    Date of Patent: July 12, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Michael Stuart Phillips, John Nguyen, Thomas Jay Leonard, David Grannan
  • Patent number: 11328121
    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting web data in order to create diverse language models. A system configured to practice the method first crawls, such as via a crawler operating on a computing device, a set of documents in a network of interconnected devices according to a visitation policy, wherein the visitation policy is configured to focus on novelty regions for a current language model built from previous crawling cycles by crawling documents whose vocabulary considered likely to fill gaps in the current language model. A language model from a previous cycle can be used to guide the creation of a language model in the following cycle. The novelty regions can include documents with high perplexity values over the current language model.
    Type: Grant
    Filed: August 7, 2017
    Date of Patent: May 10, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Luciano De Andrade Barbosa, Srinivas Bangalore
  • Patent number: 11302335
    Abstract: A system, method and computer-readable storage device are disclosed signing a voicemail and confirming an identity of the speaker. A method includes receiving a request to verify a speaker associated with a communication to a recipient, receiving first data from the speaker in connection with the communication, accessing second data associated with the speaker to verify the speaker, determining whether a match exists between the first data and the second data to yield a determination, retrieving a communication address of the recipient, generating a notification for the recipient, wherein the notification reports on the determination and transmitting the notification to the recipient at the communication address.
    Type: Grant
    Filed: August 1, 2019
    Date of Patent: April 12, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Richard Breuer, Thomas Moser, Christoph Gilles, Hans Haustetter
  • Patent number: 11256973
    Abstract: A neural network embodiment comprises an input layer, an output layer and a filter layer. Each unit of the filter layer receives a filter layer input from a single preceding unit via a respective filter layer input connection. Each filter layer input connection is coupled to a different single preceding unit. The filter layer incentivizes the neural network to learn to produce a target output from the output layer for a given input to the input layer while simultaneously learning weights for each filter layer input connection. The weights learned cause the filter layer to reduce a number of filter layer units that pass respective filter layer inputs as non-zero values. When applied as an initial internal layer between an input layer and an output layer, the filter layer incentivizes the neural network to learn which neural network input features to discard to produce the target output.
    Type: Grant
    Filed: February 5, 2018
    Date of Patent: February 22, 2022
    Assignee: Nuance Communications, Inc.
    Inventors: Nasr Madi, Neil D. Barrett