Patents Assigned to salesforce, Inc.
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Patent number: 11762884Abstract: A relational database system may receive, from a client, a query for a data object of a first type. The system may be configured to store a plurality of data objects of a second type such that each data object of the second type is associated with a respective data table and a respective value of a key prefix of an object identifier field. The key prefix may result in an upper limit of data objects supportable by the system. The system may determine that the query is indicative of the data object of the first type of a plurality of data objects of the first type that share a key prefix value such that the upper limit is exceeded. The system may identify a result based on determining that the query indicates data object of the first type and return a query response that indicates the result.Type: GrantFiled: January 29, 2021Date of Patent: September 19, 2023Assignee: Salesforce, Inc.Inventors: Jeanine Sirah Walters, Naveen Singh Jaunk, Sahil Bhutani, Chandrakant Yemparala, Raveendrnathan Loganathan
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Publication number: 20230289162Abstract: In accordance with embodiments, there are provided mechanisms and methods for creating, exporting, viewing and testing, and importing custom applications in a multitenant database environment. These mechanisms and methods can enable embodiments to provide a vehicle for sharing applications across organizational boundaries. The ability to share applications across organizational boundaries can enable tenants in a multi-tenant database system, for example, to easily and efficiently import and export, and thus share, applications with other tenants in the multi-tenant environment.Type: ApplicationFiled: May 16, 2023Publication date: September 14, 2023Applicant: Salesforce, Inc.Inventors: David Brooks, Lewis Wiley Tucker, Benji Jasik, Timothy Mason, Eric David Bezar, Simon Wong, Douglas Chasman, Tien Tzuo, Scott Hansma, Adam Gross, Steven Tamm
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Patent number: 11757824Abstract: Techniques described herein are used to support cross platform data sharing, access, and management between a communication process flow management platform and a communication platform. Specifically, techniques described herein support a communication process flow management platform detecting an event associated with a communication process flow that control electronic communications between a tenant and a set of users. The platform may generate a data object corresponding to the event. The data object may include metadata associated with the event. The platform may transmit, to a communication platform, a request that includes the data object. The request may be configured to cause an entry associated with the event to be posted into the communication platform.Type: GrantFiled: September 17, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short, Pranavkumar Janakbhair Parekh
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Patent number: 11757809Abstract: Techniques for enabling access to external data of a user for facilitating communications via a communication platform are described herein. A user of the communication platform maintains external data with a third-party service provider. The communication platform receives, in association with a user account of the user, an indication of intent to grant the communication platform access to the external data and an authorization code (the “code”). The communication platform later receives, from the first user account, a request to access the external data. For example, the request can include an input corresponding to an intended recipient of a message. In response to the input, the communication platform sends a request, with the code, to the third-party service provider to obtain contact data associated with the intended recipient and causes the contact data to be presented in association with the message, such as in a “To” field of the message.Type: GrantFiled: April 23, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Michael Demmer, Kevin Marshall, Pranay Agarwal
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Patent number: 11755317Abstract: An extensible platform-as-a-service (PaaS) system for use during the software development lifecycle (SDLC) processes of a user application. The extensible PaaS system receives, from a user, values associated with a user application for features exposed in a presented application programming interface (API) to the user. The system displays a set of software modules for during the SDLC processes of the user application. The system receives a selection of software modules for custom configuration from the user. The system generates a set of custom configured software modules for the received selection of software modules. The system generates a set of automatically configured software modules for the remaining software modules. The system uses the custom configured software modules and the automatically configured software modules during the SDLC processes of the user application.Type: GrantFiled: December 17, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Mayank Kumar, Benjamin Caldwell, Karthik Sudana
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Patent number: 11758011Abstract: Methods, computer readable media, and devices for automated routing based on content metadata are provided. One method may include receiving a user request for content with metadata from a client by a content distribution network (CDN), parsing the user request for content to generate an evaluation of the metadata, determining a routing decision representing a selection of one of a plurality of origin services for the user request for content based on the evaluation of the metadata, transmitting the user request for content to the selected one of the plurality of origin services based on the routing decision, receiving a response to the user request for content from the selected one of the plurality of origin services, and sending the response to the client.Type: GrantFiled: September 21, 2022Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Jeremiah David Brazeau, Victor Manuel Romero Carrasco, Christopher David Boran, Andre Huss, Sergii Sakal, Tien Duc Le
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Patent number: 11755698Abstract: A computing platform is configurable to cause generating a workflow data object configured to represent a plurality of operations included in a workflow associated with a user, the workflow data object being generated based on a designated sequence of the plurality of operations. The computing platform is further configurable to cause receiving a verified status indicator associated with at least one of the plurality of operations, the verified status indicator including a verified credential generated in response to the user completing at least one of the plurality of operations. The computing platform is further configurable to cause updating the workflow data object in response to the receiving of the verified status indicator, the updating including a credential data object in the workflow data object, and updating a representation of the at least one of the plurality of operations based on the credential data object.Type: GrantFiled: April 15, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventor: Charles Hart Isaacs
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Patent number: 11755394Abstract: Exemplary systems, methods, and apparatuses migrate tenants between instances in a cloud based computing environment. The exemplary system assigns a dedicated share on multi-tenant cloud computing services instances. The exemplary system further receives performance characteristics for each of the tenants, analyzes the performance characteristics, detects an anomaly in one of the plurality of tenants responsive to analyzing the performance characteristics, and evicts one of the tenants in which the anomaly was detected from the one or more instances. The exemplary system further re-assigns the evicted tenant to a dedicated share on one or more multi-tenant cloud computing services instances other than the instance to which it was assigned before eviction.Type: GrantFiled: January 31, 2020Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventor: Jyothi Balaka
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Patent number: 11755780Abstract: Techniques are disclosed relating to installing and operating applications in a server-based application workspace. A computer system, while operating the server-based application workspace, may store subscription information indicating a user that is a developer for a particular application package, and one or more users that are subscribers for the particular application package. The computer system may further store lock data for the particular application package that indicates user permissions to edit at least one application component for the particular application package. Based on the lock data, the computer system may permit the developer to edit the at least one application component of the particular application package, and deny requests from the one or more users to edit the at least one application component.Type: GrantFiled: September 12, 2022Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Jeffrey Michael Bartolotta, Avrom Irwin Roy-Faderman, James B. Wunderlich, Dileep Burki
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Patent number: 11757823Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking inbound email messages in association with database records. A first electronic mail message received via a network from a first client device is processed, where the first electronic mail message has a header including a message identifier. The message identifier is obtained from the header and parsed such that an encrypted portion and one or more unencrypted portions are obtained, where a first unencrypted portion of the unencrypted portions includes an entity identifier associated with a first database record of a database. A secret key associated with the first electronic mail message is obtained and the first electronic mail message is authenticated using the secret key, the encrypted portion of the message identifier, and at least one unencrypted portion of the unencrypted portions of the message identifier.Type: GrantFiled: August 20, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Minhui Yan, Abhijit Bare
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Patent number: 11755914Abstract: System determines first and second scores based on applying function to features of first and second values in fields in first and second records, respectively. System determines first priority based on first score and second priority based on second score for displaying first and second values in fields in first profile. System revises, based on feedback associated with first value and second value, parameter associated with function and determines third score based on applying function, associated with revised parameter, to feature of third value in field in third record. System determines fourth score based on applying function, associated with revised parameter, to feature of fourth value in field in fourth record and determines third priority, based on third score, for displaying third value in field in second profile and fourth priority, based on fourth score, for displaying fourth value in field in second profile.Type: GrantFiled: March 21, 2019Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Arun Kumar Jagota, Piranavan Selvanandan
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Patent number: 11757852Abstract: Media, method, and system for providing encryption key management for international data residency. Organizations using a group-based communication system can designate a particular geopolitical area where that organization's data can be stored and another geopolitical area (which may be the same or different) where encryption keys used to encrypt and decrypt that data should be stored. Users of that organization can post message or access messages previously posted on the group-based communication system from any geopolitical area, causing the system to automatically store and retrieve messages and encryption keys from the appropriate regions to allow the users to transparently access the group-based communication system while maintaining security and data residency requirements.Type: GrantFiled: November 4, 2022Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Audrei Drummond, Richard Crowley, James Scheinblum, Eden Ghirmai, Lydia Gorham, Pooja Mehta, Raissa Largman, Karen Nguyen, Ratnadeep Bhattacharjee, Stephen Hamrick
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Patent number: 11755468Abstract: Disclosed herein are system, method, and computer-readable medium embodiments for providing the ability to automate the process of generating load tests used for benchmarking APIs. Rather than having to manually generate load tests for a web service API, a test developer can interact with a test service through a web browser and provide the service an API specification and testing parameters. The test service can analyze the API specification, automatically identified endpoints of the API, and generate load tests according to the expected input/output structures of the endpoints. The automatic load test generation can proceed by referring to a library of test instructions and extracting the portions of the test instructions that work for the identified endpoints.Type: GrantFiled: September 20, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Nicolas Battiato, Diego Gabriel Larralde, Guido Martinez, Christian Vallejos
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Patent number: 11755596Abstract: A method and apparatus for generating personalized suggestions for natural language search queries, where the method includes receiving a natural language query input from a user, obtaining set of suggestions for the natural language query, identifying a set of concepts in the set of suggestions, applying co-occurrence model to the set of concepts to obtain user specific concept probabilities and vocabulary probabilities, computing suggestion scores for at least one suggestion in the set of suggestions based on the user specific concept probabilities and vocabulary probabilities, and ranking the set of suggestions based on suggestion scores.Type: GrantFiled: January 5, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Georgios Balikas, Matthieu Michel Robin Landos, Marc Brette, Arieta Shabani
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Patent number: 11757819Abstract: Systems, methods, and related technologies are provided for generating interactive emails and tracking user interactions. In one implementation, an email an be received within an email client. The email can be rendered within the email client, such as by: presenting a first selectable element within the email client, presenting a second selectable element within the email client, and presenting one or more content items within the email client. A selection of the first selectable element can be received within the email client. In response to the selection of the first selectable element, a presentation of the one or more content items can be adjusted within the email client.Type: GrantFiled: January 8, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Joe Teplow, Scott Motte, Kevin Dutra, Mark Robbins, Yamil Asusta, Devin Torres, Steven Collins, Trever Faden, Derek Jacobi, Selby Kendrick, Johnny Omar Mejias Luciano, Adam Beckerman
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Patent number: 11755725Abstract: Techniques and structures to facilitate anomaly detection within a networking system, including receiving a plurality of performance metric messages at a database system, extracting a plurality of anomaly detection messages included in the performance metric messages, storing the plurality of anomaly detection messages in an in-memory database and executing a machine learning model to process the plurality of anomaly detection messages in the in-memory database to detect whether anomalous usage of the networking system has been detected.Type: GrantFiled: January 30, 2019Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Amey Ruikar, Carl Meister, Tony Wong, Charles Kuo, Aishwarya Kumar, Wayne Rantala, Shailesh Govande
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Patent number: 11755680Abstract: A system receives a record which includes a string and separates the string into a number of tokens, including a token and another token. The system identifies a pattern that includes an entity, another entity, and a number of entities that equals the number of tokens, and another pattern that includes the same number of entities as the number of tokens. The system determines a combined probability that combines a probability based on the number of entries in the entity's dictionary which stores the token, and another probability based on a number of character types in the other entity that match characters in the other token. If the combined probability associated with the pattern is greater than another combined probability associated with the other pattern, the system matches the record to a system record based on recognizing the token as the entity and the other token as the other entity.Type: GrantFiled: January 22, 2020Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Arun Kumar Jagota, Ajitesh Jain
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Patent number: 11755655Abstract: A method is provided for generating a ranked list of candidate responders. In some embodiments, the method includes receiving a question from a user and generating a question feature vector representing an intent of the question and a first skill set inferred from the question. The method also includes for one or more candidate responders, generating a candidate feature vector representing a skill set and questions associated with the respective candidate responder; computing a reputation score based on questions and user feedback associated with the respective candidate responder; and computing, based on the question feature vector, candidate feature vector, and reputation score, a probability score representing a prediction of the quality of an answer that would be provided by the respective candidate responder if the input question were routed to the respective candidate responder. The method further includes generating a ranked list of candidate responders using the computed probability scores.Type: GrantFiled: April 23, 2021Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Sitaram Asur, Aditya Sakhuja, Hui S. Fisher, Anjan Goswami, Khoa Le
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Patent number: D998633Type: GrantFiled: March 3, 2022Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventor: Jose Lejin P J
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Patent number: D998634Type: GrantFiled: October 21, 2022Date of Patent: September 12, 2023Assignee: Salesforce, Inc.Inventors: Bradly Zavakos, Eric Paul Wittke