Abstract: A method for incentivizing contact center agents with scheduling perks that includes: receiving a workload forecast and staffing plan for a current shift; receiving a service level target; receiving types of scheduling perks; performing a selection routine for determining a select scheduling perk for offering to a select agent; and sending a scheduling perk offer via electronic communication to the select agent. The selection routine may include: selecting a proposed scheduling perks and a proposed agent; modifying the staffing plan to create a proposed staffing plan that reflects the proposed scheduling perk; predicting a proposed forecasted target adherence using the modified staffing plan; determining whether the proposed forecasted target adherence satisfies a threshold defined by an acceptable forecasted target adherence and, if so, deeming the proposed scheduling perk as select scheduling perk and proposed agent as select agent.

Abstract: The disclosure relates generally to methods and systems for determining heat transfer rates between battery pack and coolant channel with varying coolant flow rate in a real-time. A lumped conductance generated between the battery pack and a coolant channel is used to determine the heat transfer rates between the battery pack and the coolant channel. Conventional techniques for calculating the lumped conductance between the battery and the coolant channel either use experimental methods or rely on the heat transfer correlations in simple geometry. The present disclosure calculates the lumped conductance by understanding an internal structure of a cylindrical battery pack using a high-fidelity computational fluid dynamic (CFD) simulation. This will help in determining the heat transfer rates of the battery pack in the real-time at the battery core especially when the coolant channel side hydrodynamic conditions change with time due to the variable coolant flow rates.

Abstract: In the Iris based biometric recognition systems, iris needs to be segmented before comparison and hence iris segmentation is a crucial process in iris based biometric recognition systems. Existing techniques are unable to segment iris due to occlusions and require complex and time consuming algorithms to remove these occlusions. Other deep learning based solutions require precise annotations of the iris regions along with eyelids and eyelashes. The present disclosure initially generates polygons on the iris and pupil area using a pre-trained detection model. Internally covered vertices and externally exposed vertices of the generated polygons are computed to construct curvature of the iris region. A pupil region is generated by filtering the plurality of vertices lying inside pupil circle region from the plurality of externally exposed vertices. Further, a segmented iris image is generated by removing the pupil region from the input image based on the curvature of the iris region.

Abstract: The embodiments of present disclosure herein address unresolved problem of key capabilities that an intelligent robot must possess to perform complex and long-horizon object manipulation tasks without human intervention. The present disclosure overcomes above mentioned challenges by decoupling imitation learning task into two parts using a decouple neural network architecture comprising two modules. A high-level module that segments out sequence of primitive actions from video of human demonstration of a complex task and a low-level module that executes those primitives sequentially on robot. The high-level module, Task Sequencing Network (TSNet), is a hybrid neural network composed of Convolutional Neural Network (CNN), Recurrent Neural Network (RNN) with Connectionist Temporal Classification (CTC) loss, while low-level controller is built using dynamic movement primitives (DMP). The network is trained in a supervised learning setting.

Abstract: A method for incentivizing agents with scheduling perks that includes: receiving a workload forecast; receiving a staffing plan; receiving data describing a service level target; receiving data describing the scheduling perks; performing a valuation routine for determining a value of points in relation to trading for the scheduling perks during; and performing an offer routine offering the scheduling perks to the current agents per the determined value of the points. The valuation routine includes: measuring current shift performance data; providing the staffing plan, the workload forecast, and the current shift performance data as inputs to a predictive model and calculating therewith an actual forecasted target adherence for the service level target; comparing the actual forecasted target adherence against an acceptable threshold to determine a valuation parameter; and valuing the points according to a direct relationship with the valuation parameter.

Abstract: A method for categorization may initiate a local instance of a widget on a device of a user, the widget including a first model. The method for categorization may include retrieving, by the widget, a first data set from the device of the user, the first data set associated with one or more datum of an active user session. The method for categorization may include scoring, by the model, a first item based at least in part on the first data set. The method for categorization may include labeling the first item based on a result of the scoring. The method for categorization may include sending, by the widget, a result of the labeling to a remote server.

Abstract: Disclosed herein are system, method, and computer program product embodiments for providing ambient awareness of user actions between individual web modules or web applications within a webpage or web interface. The different modules subscribe to various notifications based on module type, action type, or other user action properties. An ambient awareness layer exists in the backend to receive detected event notifications from the different web modules indicating the detection of some user action with respect to graphical user interfaces (GUIs) generated by those modules. Based on the subscription properties, the ambient awareness layer identifies one or more web modules to be notified of the detected event. The ambient awareness layer then transmits an event notification to those modules. In response, the modules that receive the notification can modify the appearance of respective GUIs or their behavior to specifically tailor themselves to the user's actions or apparent interests.

Abstract: A variety of methods and apparatus are disclosed, including for a wellbore, in one embodiment, a downhole tool having an elastomeric component including an inside portion comprising a first elastomer and an outside portion comprising a second elastomer different than the first elastomer, wherein the outside portion encloses the inside portion, and wherein the second elastomer is more chemically resistant than the first elastomer to fluids in the wellbore.

Abstract: A method and related system for visualizing search result information based on sentiment includes operations to retrieve sentiment scores associated with retrieved records associated with display scores and comprising values in a latent space, determining a centering sentiment based on the sentiment scores, and determining sentiment ranges and subranges based on the centering sentiment. The method further includes selecting a first record based on display scores of records within the first subrange, sending data comprising the sentiment range to a client device that causes the client device to present a visualization of a region bounded by the sentiment range. The visualization includes a first shape representing the first record positioned in a first subregion associated with a positive sentiment and a second shape representing a record within the second subrange positioned in a second subregion associated with a negative sentiment.

Abstract: Some embodiments may include methods and related systems to receive a query associated with an access level and determine a set of documents based on the query and a knowledge graph, where the set of documents is associated with a set of tags, a set of directives, and a set of criteria. Some embodiments may then determine a score based on the set of directives, determine whether the access level satisfies the set of criteria, and, in response to a result indicating that the access level satisfies the set of criteria, associate a set of text identifiers with the score by tracing the set of tags. Some embodiments may then store, in a set of database records, the score and the set of text identifiers.

Abstract: Disclosed are systems and methods for detecting compromise of a plurality of co-located interaction cards; including: receiving interaction information indicating that an interaction has been processed, the interaction information indicating that one of the plurality of co-located interaction cards was used in the interaction, the one of the plurality of co-located interaction cards used in the interaction having limited authorized interaction modalities. Based on a determination that the interaction was processed via an unauthorized modality, it is determined that all of the plurality of co-located interaction cards are potentially compromised. In response to determining that all of the plurality of co-located interaction cards are potentially compromised, corrective actions may be taken including: sending an alert to a cardholder; sending an alert to an issuer of at least one of the plurality of co-located interaction cards; or locking each of the plurality of co-located interaction cards.

Abstract: Methods and systems for text messaging-based self-service authentication in absence of a physical authentication token. In some aspects, the system receives, from a mobile device, a first text message indicating a request for account access in absence of the physical authentication token, in which the mobile device is operating on a mobile network and associated with a user digital identifier relating to the mobile network. The system transmits, to the mobile device, a second text message including a link to a webpage for account access in absence of the physical authentication token; determines, based on mobile device information associated with the mobile device and the user digital identifier, whether to authenticate the request; and in response to authenticating the request, provides a temporary machine-readable code associated with the user account. The temporary machine-readable code may allow a third party to access the user account by scanning the temporary machine-readable code.

Abstract: A transaction card assembly may include a card body comprising a first face and a second face opposite the first face; a receiving portion formed on the first face of the card body; and a first removable magnetic strip assembly comprising a first magnetic strip and a first attachment portion. In a first configuration, the first removable magnetic strip assembly may be coupled to the card body via engagement between the first attachment portion and the first magnetic strip, and in a second configuration, the first removable magnetic strip assembly may be uncoupled from the card body by disengagement between the first attachment portion and the first magnetic strip. In the second configuration, the first removable magnetic strip assembly is configured for reuse with an additional card body, the additional card body being different than the card body.

Abstract: Disclosed herein are systems and methods of using a coating solution such as an aromatic copolyester thermoset (ACT) to improve the wear, galling, and corrosion resistances of downhole tools and their sub-components. Aromatic copolyester thermoset may be reinforced with filler material. Further, the aromatic copolyester thermoset reinforced with filler material may be used in a borehole as a composite hollow profile, for example. In some examples, the systems may comprise a substrate for downhole applications coated with an aromatic thermosetting copolyester mixed with polytetrafluoroethylene (PTFE).

Abstract: Optimized chimeric antigen receptors (CARs) targeting glypican-2 (GPC2) and having a CD28 hinge region and a CD28 transmembrane domain are described. The antigen-binding domain of the disclosed CARs is derived from GPC2-specific antibody CT3 or humanized versions thereof. The optimized CARs also include an intracellular co-stimulatory domain and an intracellular signaling domain. Immune cells or induced pluripotent stem cells expressing the optimized CARs can be used to treat GPC2-positive solid tumors, such as neuroblastoma.

Abstract: The present invention is a system for and method of enabling an initiating party to capture, store, and retrieve an image of at least one acknowledging party performing an acknowledgement requested by the initiating party where the acknowledging party(s) may be remotely located from the initiating party.

Abstract: Methods and systems for machine-readable code-based access in absence of a physical authentication token. In some embodiments, the system receives, from a mobile device, a text message, in which the mobile device is operating on a mobile network and associated with a user digital identifier relating to the mobile network, and the text message indicates a first request for access in absence of the physical authentication token. The system determines whether to authenticate the first request based on mobile device information relating to the mobile device. In response to authenticating the first request, the system provides a first machine-readable code associated with a user account; and receives a second request from a third party for accessing the user account. The system assesses second information based on a prediction model and first information associated with the first machine-readable code; and in response to a satisfactory assessment result, authenticates the second request.

Abstract: A method is disclosed. The method includes receiving, by a processing network computer from a transport computer, a first clearing file comprising data for a plurality of transactions, and then determining, by the processing network computer, an authorizing entity associated with one or more transactions from the first clearing file. The method includes transmitting, by the processing network computer to an authorizing entity computer operated by the authorizing entity, a second clearing file including data for the one or more transactions, determining, by the processing network computer, that the one or more transactions include one or more anomaly transactions, and initiating, by the processing network computer, one or more transaction reversals with respect to the one or more anomaly transactions.

Abstract: For effective monitoring of battery health, it is important that the temperature characteristics of the battery are monitored. However, in certain battery pack designs, the number of batteries in the stack can be high, so sensors for measurement will not be able to monitor all the batteries in the stack. Existing battery monitoring approaches fail to tackle this problem. The disclosure herein generally relates to battery monitoring, and, more particularly, to method and system of predicting temperature distribution in a battery pack. In this approach, the system calculates a lumped conductance value for a battery pack being monitored, and in turn uses the value of the lumped conductance to predict a temperature distribution value in the battery, which is indicative of health of the battery pack.

Abstract: A system and method for taking measurements in a formation. The system may include a quantum entangled photon source that entangles an idler particle and a probe particle, a transmitter disposed in a wellbore and connected to the quantum entangled photon source by a transmitter waveguide, a receiver disposed in the wellbore, and a carrier laser connected to the receiver by a carrier waveguide. The system may further comprise a detector connected to the carrier waveguide and an information handling system in communication with the quantum entangled photon source, the carrier laser, and the detector. The method may include broadcasting a probe particle from a transmitter into a formation, capturing the probe particle with at least one receiver after the probe particle has interacted with the formation, and measuring the probe particle during an interaction with the formation using an idler particle in a detector.