Patents Assigned to Services
-
Patent number: 12180296Abstract: Camel single-domain monoclonal antibodies that specifically bind human and mouse mesothelin are described. Chimeric antigen receptor (CAR) T cells and antibody conjugates based on the mesothelin-specific antibodies are also described. The disclosed CAR T cells, mesothelin-specific antibodies and conjugates thereof can be used, for example, in the diagnosis or treatment of mesothelin-positive cancers.Type: GrantFiled: January 2, 2020Date of Patent: December 31, 2024Assignee: The United States of America, as represented by the Secretary, Department of Health and Human ServicesInventors: Mitchell Ho, Ira H. Pastan, Jessica D. Hong, Nan Li
-
Patent number: 12182136Abstract: A method of leveraging a global confidence classifier for information retrieval in contact centers according to an embodiment includes receiving, by a computing system, a user query from a contact center client communication with a knowledge-only bot of the computing system, performing, by the computing system, feature extraction on the user query by converting query words of the user query into a numerical vector representation of the user query, identifying, by the computing system, a subset of documents most likely to be responsive to the user query, and re-ranking, by the computing system, the subset of documents most likely to be responsive to the user query based on a global confidence classifier model.Type: GrantFiled: December 29, 2021Date of Patent: December 31, 2024Assignee: Genesys Cloud Services, Inc.Inventors: Veera Raghavendra Elluru, Ramasubramanian Sundaram, Basil George, Naresh Kumar Elluru, Pavan Kumar Buduguppa
-
Patent number: 12182310Abstract: A technique for selectively scrambling data obtained by electronic sensor devices, such as cameras, voice communication devices, and the like, is provided. A payload of the data is scrambled when one or more characteristics of the data indicate that the data may include sensitive information. The scrambled data is transmitted to a target device.Type: GrantFiled: July 14, 2023Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Ric M. Pena, Arthur Quentin Smith, Brian Tougas
-
Patent number: 12185038Abstract: A system and method for call routing based on measuring and applying a digital intensity metric to interact with a user of a provider system is disclosed. Specifically, the embodiments provide systems and methods that allow users to place a voice call to the system. The system receives the voice call from a calling user. The system obtains transaction information and processes the transaction information to summarize the transaction information for the user. The system uses the processed information to calculate a digital intensity metric, and the user is classified as a rare user based on the digital intensity metric. The user is then routed to a special member service representative, user information is provided to the member service representative, consent documents are provided to the user, and executed consent documents are received from the user.Type: GrantFiled: July 27, 2022Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Gregory Allen Lamm, Ohn Gordon, Sathish Kumar Srinivasan, David Ricardo Martinez
-
Patent number: 12183940Abstract: A landing system suitable for receiving an unmanned aerial vehicle (UAV) comprises an autonomous ground vehicle (AGV). A landing surface is disposed on the AGV, and the landing system comprises a loading channel suitable for passing an object delivered by the UAV through a first loading channel opening in the landing surface. The object passes within the loading channel through to a second loading channel opening at a bottom aspect of the AGV. In this way, a UAV can land on the landing surface, and the AGV positions the object in line with a target delivery location, where the object is delivered. Aspects of the landing system comprise an electromagnet or vacuum chamber for securing the UAV to the landing surface, thereby enhancing stability of the UAV during movement of the landing system.Type: GrantFiled: August 24, 2022Date of Patent: December 31, 2024Assignee: United Parcel Service Of America, Inc.Inventor: Julian Bell
-
Patent number: 12184639Abstract: A device detects a communication involving a user associated with an account and a service representative, and sends, to a user device associated with the account, an authentication notification that causes the user device to display an authentication field for the user. The device sends, to a service representative device associated with the service representative, a message that indicates that the service representative is to request, via the communication, the user to enter personal information associated with the user into the authentication field, where the user device is configured to generate a first authentication code based on a user input received from the user device in the authentication field. The device generates a second authentication code based on personal information associated with the account from a data structure, receives the first authentication code, and performs an action based on the first authentication code and the second authentication code.Type: GrantFiled: November 13, 2023Date of Patent: December 31, 2024Assignee: Capital One Services, LLCInventors: Jeremy Goodsitt, Austin Walters, Fardin Abdi Taghi Abad, Mark Watson, Anh Truong, Vincent Pham, Reza Farivar
-
Patent number: 12184664Abstract: Techniques are described for managing a network through use of a security device that includes, or has access to, a blockchain node. The security device may manage a network of Internet-of-Things (IoT) devices in a home or other environment. The security device may act as an intermediary to manage secure, trusted communications between the IoT device(s) and external service(s). The security device may also provide network security features such as a network firewall. In some implementations, the security device may run a blockchain node, and the blockchain could be used to establish a verifiable home identity. The security device may interact with external resources and/or services, such as utility services, e-commerce services, and so forth, through this secure mechanism.Type: GrantFiled: June 6, 2023Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Ruthie D. Lyle, Bharat Prasad, Eric David Schroeder, Minya Liang, Thomas Bret Buckingham, Gabriel C. Fernandez
-
Utilizing machine learning models to automatically perform actions that maintain a plan for an event
Patent number: 12182882Abstract: A device receives, from a user device, plan information that identifies a plan for an event and includes information identifying an account associated with the plan, plan items of the plan, and priorities and preferences associated with the plan items, where the user device is associated with a user of the account and the plan. The device receives transaction information identifying transactions associated with the account, and processes the plan information and the transaction information, with a first model, to identify transactions related to the plan. The device processes information associated with the particular plan item, the plan information, and the transaction information, with a second model, to determine recommendations for the plan, where the information associated with the particular plan item includes information identifying a priority and a preference associated with the particular plan item. The device provides information indicating the recommendations to the user device.Type: GrantFiled: July 28, 2023Date of Patent: December 31, 2024Assignee: Capital One Services, LLCInventors: Ljubica Chatman, Michael Mossoba, Abdelkadar M'hamed Benkreira, Joshua Edwards, Tyler Maiman -
Patent number: 12182825Abstract: Disclosed herein is a compliance evaluation system, which may implement a software-based compliance evaluation tool for accurate notation, capture, and reporting of all potential compliance problems within a technical, a procedural or a process domain associated with a software program. The compliance evaluation system may enable a rapid and pro-active response to reported potential compliance problems by routing the reported potential compliance problems to appropriate analyst computers before the potential compliance problems become real and serious for company and vendors.Type: GrantFiled: July 24, 2023Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Jeffrey Walton Easley, Kenneth Thomas, Dennis Gudenau, Edward Michael Rizzolo, Charles Sullivan Heath, Jr., Abram Alian Maldonado
-
Patent number: 12182223Abstract: Disclosed systems and methods allow a user to input digital content along with identification of one or more social media websites on which the user desires to publish the digital content. The systems and methods then query the identified social media webservers and retrieve a first set of publishing rules. When the digital content satisfies the first set of rules, the systems and methods query a database to retrieve a second set of rules comprising user restrictions specific to the identified social media websites. When the digital content does not satisfy at least one rule within the second set of rules, the systems and methods render a prompt on the user device to receive modified digital content. Subsequently, the systems and methods instruct the one or more social media websites to publish the modified digital content.Type: GrantFiled: September 18, 2023Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Christopher Raley, Ryan Russell
-
Patent number: 12182811Abstract: The present disclosure includes systems and methods for facilitating management of information related to electronic transactions. More specifically, the methods and systems discussed herein related to electronic transaction verification techniques that employ distributed computation methods, such as blockchains, to store transactional data for various web-based interactions, and to verify a transaction source and generate customer offers for these transactions.Type: GrantFiled: October 10, 2022Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Snehal Desai, Jennifer Hunt Erickson, Joel S. Hartshorn, Yevgeniy Viatcheslavovich Khmelev, Jeanie Graciela Lopez, Bharat Prasad, Nolan Serrao, Thomas Wayne Schwarz, Jr.
-
Patent number: 12181872Abstract: A system may include one or more sensors configured to acquire data associated with a driver of a vehicle and a processor. The processor may receive the data and determine whether the data is within a baseline data associated with expected behavior of the driver. The processor may then control one or more operations of the vehicle in response to the data being outside the baseline data.Type: GrantFiled: November 9, 2023Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Kade L. Scott, Benjamin D. Ethington, Richard Daniel Graham, Matthew T. Flachsbart
-
Patent number: 12182758Abstract: Systems and methods of creating, managing, and distributing supplemental content associated with items in a distribution network. A physical delivery item can be imaged and associated with additional content generated or associated with the sender of the physical delivery item.Type: GrantFiled: October 26, 2023Date of Patent: December 31, 2024Assignee: United States Postal ServicesInventors: Carrie Ann Bornitz, Robert E. Dixon, Jr., Ryan M. Luckay
-
Patent number: 12182839Abstract: A system includes a server having a database stored thereon, an operator device, and a coordinating device communicatively coupled with the server and with the operator device, wherein the coordinating device comprises a processor and a memory, and wherein the memory is configured to store instructions thereon that, when executed by the processor, cause the coordinating device to perform various steps. The steps include receiving account data, from the server, corresponding with an account of a plurality of accounts saved to the database, receiving preference data, from the operator device, corresponding with preferences of an operator of the operator device and relating to the account data. The steps also include generating an avatar reflecting the account data in accordance with the preference data, and displaying the avatar on a display.Type: GrantFiled: August 28, 2023Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Michael Joseph Gaeta, Bipin Chadha, Oscar Roberto Tijerina, Jeremy Kolt Loukas
-
Patent number: 12182305Abstract: Methods and systems of data tokenization are described herein to provide protection for sensitive data. A tokenization service controller may extract sensitive data by determining a schema, the schema identifying which fields contain sensitive data. A token may be generated corresponding to each instance of the extracted sensitive data. The tokenization service controller may then generate a tokenized data set comprising a plurality of tokenized records arranged according to the same format as the original records, wherein the tokenized records use the generated tokens in place of the corresponding sensitive data.Type: GrantFiled: December 12, 2023Date of Patent: December 31, 2024Assignee: Capital One Services, LLCInventors: Naveen Teja Koduru, Kishore Doppalapudi, Ramesh Parvataneni
-
Patent number: 12179752Abstract: The present invention provides a vector based awareness matrix or system for mimicking a human driver situational awareness and to control a host autonomous vehicle accordingly.Type: GrantFiled: September 23, 2021Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventor: Richard John Wallner
-
Patent number: 12180484Abstract: The invention provides an isolated and purified nucleic acid sequence encoding a chimeric antigen receptor (CAR) directed against B-cell Maturation Antigen (BCMA). The invention also provides host cells, such as T-cells or natural killer (NK) cells, expressing the CAR and methods for destroying multiple myeloma cells.Type: GrantFiled: May 16, 2022Date of Patent: December 31, 2024Assignee: The United States of America, as represented by the Secretary, Department of Health and Human ServicesInventor: James N. Kochenderfer
-
Patent number: 12181293Abstract: The present invention provides a system, method, and software for operating a taxi and delivery service using a fleet of autonomously driven vehicles amassed from a plurality of unassociated individuals and providing a graphical user interface for interested parties to register their vehicles for use and for customers to schedule services.Type: GrantFiled: August 5, 2022Date of Patent: December 31, 2024Assignee: United Services Automobile Association (USAA)Inventors: Patrick Brian Kelly, Olvin Brett Lewis
-
Patent number: 12180424Abstract: A method of servicing a well having a wellbore extending from a surface wellsite and penetrating a subterranean formation, can include contacting a binder composition with particulate material, and binding the particulate material with the binder composition to form consolidated particulate material in the wellbore, in the formation, or both. The binder composition can include an aqueous fluid, an alkali metal silicate, and a silicate bonding activator.Type: GrantFiled: August 22, 2023Date of Patent: December 31, 2024Assignee: Halliburton Energy Services, Inc.Inventors: Philip D. Nguyen, Shoy George, Sumit Konale, Ronald Glen Dusterhoft, Michael Wayne Sanders, Antonio Recio
-
Patent number: 12182815Abstract: The present disclosure relates to a method and a tokenization server for generating and transmitting tokenized card information to a token requestor. In some non-limiting embodiments or aspects, the method includes receiving, from the token requestor, a request for a token corresponding to a payment card. The token may include a plurality of characters. Further, the method includes generating a token key corresponding to the token based on location information associated with a plurality of files stored in a user device. Subsequently, the method includes transmitting the token key, including location information within the plurality of files in the user device, to the token requestor. Here, the location information may include a location embedded with a character of the plurality of characters of the token. Thus, the present disclosure provides a secure method of generating, storing, and transmitting the tokenized card information.Type: GrantFiled: November 13, 2019Date of Patent: December 31, 2024Assignee: Visa International Service AssociationInventors: Kaushik Kumar Mahato, Prateek Narendra