Abstract: When using Web intelligence (“Webint”) to collect information regarding a target social network user, one of the most valuable pieces of information is the target user's List-Of-Friends (LOF). In some cases, however, the LOF of the target user is not accessible in his profile. Herein are described methods and systems for identifying the LOF of a target user. An analysis system crawls the profiles of social network users, other than the target user, and reconstructs the LOF of the target user from the crawled profiles.

Abstract: Methods and systems for keyword spotting, i.e., for identifying textual phrases of interest in input data. In the embodiments described herein, the input data comprises communication packets exchanged in a communication network. The disclosed keyword spotting techniques can be used, for example, in applications such as Data Leakage Prevention (DLP), Intrusion Detection Systems (IDS) or Intrusion Prevention Systems (IPS), and spam e-mail detection. A keyword spotting system holds a dictionary of textual phrases for searching input data. In a communication analytics system, for example, the dictionary defines textual phrases to be located in communication packets—such as e-mail addresses or Uniform Resource Locators (URLs).

Abstract: Systems and methods for extracting user identifiers over encrypted communication traffic are provided herein. An example method includes monitoring multiple flows of communication traffic. A sequence of messages is then sent to a user in accordance with a first temporal pattern. A flow whose activity has a second temporal pattern that matches the first pattern is then identified among the monitored flows. The identified flow is then associated with the user.

Abstract: Methods, systems, and computer readable media for automated transcription model adaptation includes obtaining audio data from a plurality of audio files. The audio data is transcribed to produce at least one audio file transcription which represents a plurality of transcription alternatives for each audio file. Speech analytics are applied to each audio file transcription. A best transcription is selected from the plurality of transcription alternatives for each audio file. Statistics from the selected best transcription are calculated. An adapted model is created from the calculated statistics.

Abstract: A method of operating a speech processing system is provided. The method includes translating a portion of a speech record into a plurality of possible words associated with a plurality of contexts, and determining a plurality of correctness values based on a plurality of probabilities that each of the plurality of possible words is correct for each of the plurality of contexts. The method also includes determining which of the plurality of possible words is a correct translation of the portion of the speech record based on the plurality of correctness values.

Abstract: Embodiments that are described herein provide improved methods and systems for analyzing network traffic. The disclosed embodiments enable an analytics system to perform complex processing to only new, first occurrences of received content, while refraining from processing duplicate instances of that content. In a typical embodiment, the analytics results regarding the first occurring content are reported and cached in association with the content. For any duplicate instance of the content, the analytics results are retrieved from the cache without re-processing of the duplicate content. When using the disclosed techniques, the system still processes all first occurring content but not duplicate instances of content that was previously received and processed. In the embodiments described herein, input data comprises communication packets exchanged in a communication network.

Abstract: Embodiments that are described herein provide improved methods and systems for predicting threatened POIs. In some embodiments, an automated location tracking system tracks the locations of one or more target individuals. The locations of the target individuals may be tracked, for example, by tracking the cellular phones of the targets, or using various other automated location tracking techniques. Based on the tracked locations, a prediction system anticipates the future locations of the targets. Over time, the system uses this information to progressively narrow down the list of possibly-threatened POIs.

Abstract: A method of monitoring the amount of time spent in a specified area by an individual comprises employing a first camera to automatically create one or more entrance images, each entrance image containing a face of an entering individual that passes a first location, and storing each entrance image in a database along with a corresponding entrance time that the entering individual passed the entrance location. An exit image is compared to the entrance images in the database to identify a matching entrance image containing the same face as the exit image. A stay time is then determined for the exiting individual by determining the difference between the entrance time corresponding to the matching entrance image and the exit time.

Abstract: Methods and systems for keyword spotting, i.e., for identifying textual phrases of interest in input data. The input data may be communication packets exchanged in a communication network. A keyword spotting system holds a dictionary (or dictionaries) of textual phrases for searching input data. The input data and the patterns are assigned to multiple different pattern matching algorithms. For example, a share of the traffic is handled by one algorithm and smaller traffic shares may be handled by the others. The system monitors the algorithms performance as they process the data to search for a match. The ratio of traffic splitting among the algorithms is dynamically reassigned or adjusted to maximize the overall performance.

Abstract: Methods and systems for tracking mobile communication terminals based on their identifiers. The disclosed techniques identify cellular terminals and Wireless Local Area Network (WLAN) terminals that are likely to be carried by the same individual, or cellular and WLAN identifiers that belong to the same multi-mode terminal. A correlation system is connected to a cellular network and to a WLAN. The system receives location coordinates of cellular identifiers used by mobile terminals in the cellular network, and location coordinates of WLAN identifiers used by mobile terminals in the WLAN. Based on the location coordinates, the system is able to construct routes that are traversed by the terminals having the various cellular and WLAN identifiers. The system attempts to find correlations in time and space between the routes.

Abstract: Machine learning-based methods to improve the knowledge extraction process in a specific domain or business environment, and then provides that extracted knowledge in a word cloud user interface display capable of summarizing and conveying a vast amount of information to a user very quickly. Based on the self-training mechanism developed by the inventors, the ontology programming automatically trains itself to understand the domain or environment of the communication data by processing and analyzing a defined corpus of communication data. The developed ontology can be applied to process a dataset of communication information to create a word cloud that can provide a quick view into the content of the dataset, including information about the language used by participants in the communications, such as identifying for a user key phrases and terms, the frequency of those phrases, the originator of the terms of phrases, and the confidence levels of such identifications.

Abstract: Systems, methods, and media for the application of funnel analysis using desktop analytics and textual analytics to map and analyze the flow of customer service interactions. In an example implementation, the method includes: defining at least one flow that is representative of a series of events comprising at least one speech event, at least one Data Processing Activity (DPA) event, and at least one Computer Telephone Integration (CTI) event; receiving customer service interaction data comprising communication data, DPA metadata, and CTI metadata; applying the at least one flow to the customer service interaction data; determining if the customer service interaction data meets the at least one flow; and producing an automated indication based upon the determination.

Abstract: A video stream from a webcam or video telephone is received. The video stream can be analyzed in real-time as it is being received or can be recorded and stored for later analysis. Information within the video streams can be extracted and processed by a facial and video content recognition engine and the information derived therefrom can be stored as metadata. The metadata can be used for enriching the call content recorded by a recorder. The information derived from the video streams can be used to solve business and legal issues.

Abstract: Methods and systems for monitoring communication of mobile communication terminals, such as cellular phones. An off-air monitoring system reconstructs both directions of a call conducted between two mobile terminals by receiving only downlink channels. The off-air monitoring system receives multiple downlink transmissions transmitted by base stations in a wireless communication network. The system uses the received downlink transmissions to reconstruct the bidirectional call content of calls conducted between wireless terminals. In order to reconstruct the bidirectional content of a given call, the system identifies and correlates the two downlink transmissions of that call from among the multiple received downlink transmissions.

Abstract: Video is often used to count and identify people entering and exiting an area, such as a store. This information may be used to determine the number and amount of time people are in the area, and other statistics and characteristics. These variables may be skewed by the associates employed or working in the area, instead of patrons or others. The present disclosure is directed to method for eliminating associates from video by facial analysis and the application of analytics.

Abstract: The disclosed solution uses machine learning-based methods to improve the knowledge extraction process in a specific domain or business environment. By formulizing a specific company's internal knowledge and terminology, the ontology programming accounts for linguistic meaning to surface relevant and important content for analysis. Based on the self-training mechanism developed by the inventors, the ontology programming automatically trains itself to understand the business environment by processing and analyzing a defined corpus of communication data. For example, the disclosed ontology programming adapts to the language used in a specific domain, including linguistic patterns and properties, such as word order, relationships between terms, and syntactical variations. The disclosed system and method further relates to leveraging the ontology to assess a dataset and conduct a funnel analysis to identify patterns, or sequences of events, in the dataset.

Abstract: Systems and methods of detecting irregular events include the extraction of values for measure in each of a plurality of notifications. The extracted values are stored in a measures database and a distribution is calculated for the values of each of the measures. The extracted values are compared to the calculated distributions to determine if an irregular event has occurred. An irregularity alert is produced if an irregular event has occurred.

Abstract: A rogue base station detection system that establishes a communication session with a suspected base station, and verifies whether the base station is rogue or innocent by testing which advanced communication features are supported by the base station. The detection system holds a definition of one or more communication features that are supported by innocent base stations and not by rogue base stations. During a communication session with a suspected base station, the detection system requests the base station to activate these communication features. If the base station does not support the features in question, it is likely to be rogue.

Abstract: Systems and methods of automated adaptation of a language model for transcription of audio data include obtaining audio data. The audio data is transcribed with a language model to produce a plurality of audio file transcriptions. A quality of the plurality of audio file transcriptions is evaluated. At least one best transcription from a plurality of audio file transcriptions is selected based upon the evaluated quality. Statistics are calculated from the selected at least one best transcription from the plurality of audio file transcriptions. The language model is modified from the calculated statistics.

Abstract: A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.