Abstract: A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.

Abstract: A system, method, and software for mobile video display and management includes acquiring a plurality of streams of video data from a plurality of cameras. The plurality of streams of video data are stored and plurality of selected streams of video data that includes at least one stream of recorded video data and at least one stream of live video data are presented in a graphical user interface of a remote device.

Abstract: A method for locating of a wireless device, performed by a third party, comprising: communicating with the wireless device in a silent call, to compel the wireless device to continuously emit signals; activating a monitoring apparatus to monitor the signals emitted from the wireless device; resetting an idling timer means of the wireless device, such that the silent call is not ended by the wireless device; identifying a relative location from which the signals become stronger and locating the wireless device; and terminating the silent call.

Abstract: Systems and methods of automated adaptation of a language model for transcription of audio data include obtaining audio data. The audio data is transcribed with a language model to produce a plurality of audio file transcriptions. A quality of the plurality of audio file transcriptions is evaluated. At least one best transcription from a plurality of audio file transcriptions is selected based upon the evaluated quality. Statistics are calculated from the selected at least one best transcription from the plurality of audio file transcriptions. The language model is modified from the calculated statistics.

Abstract: Voice activity detection (VAD) is an enabling technology for a variety of speech based applications. Herein disclosed is a robust VAD algorithm that is also language independent. Rather than classifying short segments of the audio as either “speech” or “silence”, the VAD as disclosed herein employees a soft-decision mechanism. The VAD outputs a speech-presence probability, which is based on a variety of characteristics.

Abstract: A faster and more streamlined system for providing summary and analysis of large amounts of communication data is described. System and methods are disclosed that employ an ontology to automatically summarize communication data and present the summary to the user in a form that does not require the user to listen to the communication data. In one embodiment, the summary is presented as written snippets, or short fragments, of relevant communication data that capture the meaning of the data relating to a search performed by the user. Such snippets may be based on theme and meaning unit identification.

Abstract: Systems and methods for receiving video images from a plurality of video cameras having respective fields of view that cover a geographical region. At a first time, first video images of an object may be output, where the images are captured by a first video camera selected from the plurality of video cameras. Location indications may be received, which specify a geographical location of the object in the geographical region and which are determined independently of the video images. At a second time subsequent to the first time, a second video camera from the plurality may be selected based on the location indications. The output may be switched to the second video images of the object, which are captured by the selected second video camera.

Abstract: Methods and systems for determining the identity of a genuine Base Station (BS) that serves a rogue BS, i.e., the genuine BS used by the rogue BS to exchange the communication between the solicited terminal and the cellular network. The ability to identify rogue-serving BSs is a valuable tool in combatting rogue BSs. For example, the rogue BS will often be located in close proximity to the rogue-serving BS, at least in closer proximity than other genuine BSs. Identifying the rogue-serving BS may therefore assist in locating the rogue BS. Additionally or alternatively, identifying the rogue-serving BS may assist in interfering with the operation of the rogue BS, and/or obtaining information regarding wireless terminals solicited by the rogue BS.

Abstract: Methods and systems for analyzing flows of communication packets. A front-end processor associates input packets with flows and forwards each flow to the appropriate unit, typically by querying a flow table that holds a respective classification for each active flow. In general, flows that are not yet classified are forwarded to the classification unit, and the resulting classification is entered in the flow table. Flows that are classified as requested for further analysis are forwarded to an appropriate flow analysis unit. Flows that are classified as not requested for analysis are not subjected to further processing, e.g., discarded or allowed to pass.

Abstract: Video is often used to count and identify people entering and exiting an area, such as a store. This information may be used to determine the number and amount of time people are in the area, and other statistics and characteristics. These variables may be skewed by the associates employed or working in the area, instead of patrons or others. The present disclosure is directed to method for eliminating associates from video by facial analysis and the application of analytics.

Abstract: Malware detection techniques that detect malware by identifying the C&C communication between the malware and the remote host, and distinguish between communication transactions that carry C&C communication and transactions of innocent traffic. The system distinguishes between malware transactions and innocent transactions using malware identification models, which it adapts using machine learning algorithms. However, the number and variety of malicious transactions that can be obtained from the protected network are often too limited for effectively training the machine learning algorithms. Therefore, the system obtains additional malicious transactions from another computer network that is known to be relatively rich in malicious activity. The system is thus able to adapt the malware identification models based on a large number of positive examples—The malicious transactions obtained from both the protected network and the infected network.

Abstract: Systems and methods of detecting irregular events include the extraction of values for measure in each of a plurality of notifications. The extracted values are stored in a measures database and a distribution is calculated for the values of each of the measures. The extracted values are compared to the calculated distributions to determine if an irregular event has occurred. An irregularity alert is produced if an irregular event has occurred.

Abstract: The disclosed solution uses machine learning-based methods to improve the knowledge extraction process in a specific domain or business environment. By formulizing a specific company's internal knowledge and terminology, the ontology programming accounts for linguistic meaning to surface relevant and important content for analysis. Based on the self-training mechanism developed by the inventors, the ontology programming automatically trains itself to understand the business environment by processing and analyzing a defined corpus of communication data. For example, the disclosed ontology programming adapts to the language used in a specific domain, including linguistic patterns and properties, such as word order, relationships between terms, and syntactical variations. The disclosed system and method further relates to leveraging the ontology to assess a dataset and conduct a funnel analysis to identify patterns, or sequences of events, in the dataset.

Abstract: Systems, methods, and media for the application of funnel analysis using desktop analytics and textual analytics to map and analyze the flow of customer service interactions. In an example implementation, the method includes: defining at least one flow that is representative of a series of events comprising at least one speech event, at least one Data Processing Activity (DPA) event, and at least one Computer Telephone Integration (CTI) event; receiving customer service interaction data comprising communication data, DPA metadata, and CTI metadata; applying the at least one flow to the customer service interaction data; determining if the customer service interaction data meets the at least one flow; and producing an automated indication based upon the determination.

Abstract: Methods and systems for tracking mobile communication terminals based on their identifiers. The disclosed techniques identify cellular terminals and Wireless Local Area Network (WLAN) terminals that are likely to be carried by the same individual, or cellular and WLAN identifiers that belong to the same multi-mode terminal. A correlation system is connected to a cellular network and to a WLAN. The system receives location coordinates of cellular identifiers used by mobile terminals in the cellular network, and location coordinates of WLAN identifiers used by mobile terminals in the WLAN. Based on the location coordinates, the system is able to construct routes that are traversed by the terminals having the various cellular and WLAN identifiers. The system attempts to find correlations in time and space between the routes.

Abstract: In a method of diarization of audio data, audio data is segmented into a plurality of utterances. Each utterance is represented as an utterance model representative of a plurality of feature vectors. The utterance models are clustered. A plurality of speaker models are constructed from the clustered utterance models. A hidden Markov model is constructed of the plurality of speaker models. A sequence of identified speaker models is decoded.

Abstract: The system and method of separating speakers in an audio file including obtaining an audio file. The audio file is transcribed into at least one text file by a transcription server. Homogenous speech segments are identified within the at least one text file. The audio file is segmented into homogenous audio segments that correspond to the identified homogenous speech segments. The homogenous audio segments of the audio file are separated into a first speaker audio file and second speaker audio file the first speaker audio file and the second speaker audio file are transcribed to produce a diarized transcript.

Abstract: Disclosed herein are methods of diarizing audio data using first-pass blind diarization and second-pass blind diarization that generate speaker statistical models, wherein the first pass-blind diarization is on a per-frame basis and the second pass-blind diarization is on a per-word basis, and methods of creating acoustic signatures for a common speaker based only on the statistical models of the speakers in each audio session.

Abstract: Disclosed herein are methods of diarizing audio data using first-pass blind diarization and second-pass blind diarization that generate speaker statistical models, wherein the first pass-blind diarization is on a per-frame basis and the second pass-blind diarization is on a per-word basis, and methods of creating acoustic signatures for a common speaker based only on the statistical models of the speakers in each audio session.

Abstract: Methods and systems for decoding communication protocols having an unknown structure. In the disclosed embodiments, a decoding system analyzes network traffic that uses such a communication protocol, and semi-automatically generates a structured template for decoding the protocol. In an example embodiment, the traffic comprises HTTP transactions used in some unknown variant of a Web-based e-mail or social network application, and the system generates an Extensible Markup Language (XML) template for parsing such transactions. The system enables an analyst to review sample transactions, and identify target components of the protocol that contain target information of interest. The system typically generates a set of rules with the assistance of the analyst.