Abstract: An effective strategy provides an intuitive starting point for an enterprise network agent to resolve issues before the issues increase the probability of an outage. Being able to predict whether and when a current anomalous state will transform into an outage is valuable to an enterprise network agent tasked with network administration, including monitoring the network; configuring the network; recommending software or hardware licenses, updates, or additions; obtaining software or hardware licenses or devices; generating reports and alerts; and launching countermeasures in association with the enterprise network.

Abstract: A multi-turn context-aware chatbot is disclosed. A framework to create a multi-turn context-aware chatbot can make use of a database schema. A system that includes a multi-turn context-aware chatbot can include a criteria tuple extractor. A method for carrying out multi-turn context-aware chat can include implicit reference resolution.

Abstract: A networked communication system allows a vendor that maintains a web site to prioritize, select, and establish human-assisted interaction with visitors to the website. The vendor's human help agents are provided with intuitive interfaces that depict visitor priority based on agent-specific ranking rules. Agents can manage these rules to optimize their performance in responding to visitors, and thus improve the quality of visitors' experiences.

Abstract: A messaging system supports a presentation session with participants of the presentation, a presenter and one or more audience members. The message system allows the participants to share messages and documents via respective client/mobile devices. An application on each mobile device allows the audience member to peruse and comment on document portions (e.g., pages, images, or slides) being presented. The presentation sequence for the document portions can be managed by the presenter, or document perusal can be decoupled from the presentation sequence to allow audience members to focus on past or future document portions. Comments of the audience member or other participants can be linked to corresponding document portions. A user may repeat, reprise or continue a past presentation.

Abstract: An effective strategy should result in reduced resource consumption in association with an event. Reducing time at a bottleneck in event check-in would be considered a positive result. However, it is desirable to maintain privacy policy compliance. Utilizing the techniques described in this paper reduces time at check-in related to physical badge preparation and distribution while maintaining privacy policy compliance. The system and method can include pre-event activities, event-concurrent activities, and post-event activities related to accuracy, precision, aesthetics, coordination, and learning in association with badge preparation and distribution.

Abstract: A method and system for providing a communication stream for associating messages are described. A communication stream receives various message types including messages, posts, events, tasks, and comments, and presents them to users. Private messages relating to one or more messages may be sent between and among one or more users.

Abstract: An administrator charged with responsibility for one or more administered wireless devices can use a wireless device to disable lost or stolen devices using an SMS lost-mode message. The data of the lost-mode message can be encrypted to prevent malicious attacks. The encrypted data may include a universal device identifier unique to the target device, the phone number of the administrator's device, and a time stamp memorializing command or message creation. Successful decryption authenticates the administrator. Before executing the lost-mode command, however, the target device reviews the unique identifier to verify the target and compares the phone number of the administrator's device with the number identified with the incoming SMS message to authenticate the relaying device. The target device can also consider an embedded time stamp to determine whether the lost-device command has been superseded.

Abstract: A system and method for creating a document in a messaging environment is described. A communication including a document specification including zero or more formatting commands and content is received from a sender and processed. The system and method determine whether the document specification is in a done condition, and iterates until done. A formatted document is also created and returned to the sender and recipients.

Abstract: A messaging system supports a presentation session with participants of the presentation, a presenter and one or more audience members. The messaging system allows the participants to share messages and documents via respective client/mobile devices. An application on each mobile device allows the audience member to peruse and comment on document portions (e.g., pages, images, or slides) being presented. The presentation sequence for the document portions can be managed by the presenter, or document perusal can be decoupled from the presentation sequence to allow audience members to focus on past or future document portions. Comments of the audience member or other participants can be linked to corresponding document portions.

Abstract: A document editing system using a third party application having an embedded document editing module is disclosed. The system include a client-side document editing engine that accepts requests to edit a document from and displays at least a portion of the document to a user of the client-side system. The system includes a first server-side application engine that processes the requests to edit the document. The system can include a second server-side data storage engine that stores the document in a remote storage location.

Abstract: A system and method for communicating a multimedia presentation between a presenter and an audience is described. Services provided via a network facilitate the communication, and include real-time determination of remaining portions of a presentation responsive to “on the fly” presentation modifications, automated filtering and prioritization of audience feedback to a presenter, and integration with one or more customer data resources.

Abstract: Described are an apparatus and method for interactively retrieving data from one or more data sources and rendering the data in a three dimensional (3D) format. The rendering may be displayed on a hand-held device, e.g., a smart phone or tablet computer, or on a remote display device such as another phone, tablet, screen, or a projector. The apparatus and method may operate in response to one or more inputs or orientation sensors, e.g., proximity, gravimeter, gyroscope, photo, and touch sensors.

Abstract: A computer-implemented method for use in conjunction with a computing device with a touch-screen display allows users to organize and sort multimedia notecards and notebooks in an intuitive manner. Graphical control elements for associated multimedia programs are depicted on the display using text and images indicative of their content. These text and images are compressed to preserve their visibility when the user accesses program-specific settings and interactions. Notecards can be displayed and organized differently based on e.g. display orientation, and different types of display inputs can sort and combine the notecards using intuitive visual responses to the inputs.

Abstract: Described are systems and methods for responding to a lost-mode command directed to a target wireless device from a server to alter the functionality of the device, such as to restrict access to sensitive data. A relay device is selected at the server to act as intermediary between the server and the target wireless device. An encrypted message with both the lost-mode command and the relay-device phone number is relayed to the target wireless device. The target wireless device decrypts and parses the message to extract the lost-mode command and the relay-device phone number. To authenticate the relay device as the intended sender of the lost-mode command, the target wireless device compares the phone number of the message sender to the relay-device phone number specified in the message. The target wireless device disregards the lost-mode command if the sender's phone number does not match the relay-device phone number, and otherwise enters a “lost mode.

Abstract: Techniques for solving asset synthesis by integrating asset synthesis instances into a historical, virtual, or predicted workflow within an organization. The integration facilitates improving a parameter of the synthesis, such as cost or time. The result is a system that improves productivity in an organization and improves accuracy of workflow completion prediction within the organization.

Abstract: A system and method for communicating a multimedia presentation between a presenter and an audience is described. Services provided via a network facilitate the communication, and include real-time determination of remaining portions of a presentation responsive to “on the fly” presentation modifications, automated filtering and prioritization of audience feedback to a presenter, and integration with one or more customer data resources.

Abstract: Described are an apparatus and method for interactively retrieving data from one or more data sources and rendering the data in a three dimensional (3D) format. The rendering may be displayed on a hand-held device, e.g., a smart phone or tablet computer, or on a remote display device such as another phone, tablet, screen, or a projector. The apparatus and method may operate in response to one or more inputs or orientation sensors, e.g., proximity, gravimeter, gyroscope, photo, and touch sensors.

Abstract: A messaging system supports a presentation session with participants of the presentation, a presenter and one or more audience members. The message system allows the participants to share messages and documents via respective client/mobile devices. An application on each mobile device allows the audience member to peruse and comment on document portions (e.g., pages, images, or slides) being presented. The presentation sequence for the document portions can be managed by the presenter, or document perusal can be decoupled from the presentation sequence to allow audience members to focus on past or future document portions. Comments of the audience member or other participants can be linked to corresponding document portions.

Abstract: An administrator charged with responsibility for one or more administered wireless devices can use a wireless device to disable lost or stolen devices using an SMS lost-mode message. The payload of the lost-mode message can be encrypted to prevent malicious attacks. The payload may include a universal device identifier unique to the target device, the phone number of the administrator's device, and a time stamp memorializing command or message creation. Successful decryption authenticates the administrator. Before executing the lost-mode command, however, the target device reviews the unique identifier to verify the target and compares the phone number of the administrator's device with the number identified with the incoming SMS message to authenticate the relaying device. The target device can also consider an embedded time stamp to determine whether the lost-device command has been superseded.

Abstract: A networked communication system allows a vendor that maintains a website to prioritize, select, and establish human-assisted interaction with customers interacting with the website or navigating a brick-and-mortar store. The system maintains databases populated with customer-specific data, including experiential information that reflects past and current customer activity. The vendor's human help agents are provided with intuitive interfaces that rank customers using agent-specific ranking rules applied to user data and experiential information. The databases are updated responsive to user activity. Agents can manage ranking rules to optimize their performance in responding to customers and thus improve customer experience.