Abstract: A system may receive, from a computing device that is not connected to a conference to which one or more participant devices are connected, a message including text entered by a user of the computing device. The system may determine a permission for enabling communications between the computing device and the one or more participant devices by authenticating a credential associated with the computing device. The system may transmit, based on the permission, the message to the one or more participant devices during the conference. In some implementations, the system may invoke speech synthesis software during the conference to produce machine-generated speech representative of the message. The speech synthesis software may use a spoken voice model of the user, generated using recorded voice samples of the user, to produce the machine-generated speech.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for casting from a virtual environment to a video communications platform. The system may provide a video conference session in a video conference application. A connection may be established between the video conference application and a VR or AR device. The video conference application may receive 2D video content from the VR or AR device. The 2D video content may comprise a view of a virtual environment. The video conference application may stream the 2D video content in the video conference session.

Abstract: A server determines, during a conference implemented using conferencing software and based on stored data associated with two or more users participating in the conference, that the two or more users are accessing the conferencing software from separate user devices located in separate areas of an office premises. The server determines, by accessing stored conference room scheduling data of the office premises, that a conference room within the office premises is available for use by the two or more users. The server transmits, to each of the separate user devices, a prompt recommending that the two or more users further participate in the conference using a shared device configured to access the conferencing software within the conference room.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media related to a method for dynamic sharing of meeting assets within a messaging platform. A communication system receives one or more meeting assets that are associated with a meeting that was conducted via a video communication platform. After the meeting has ended, the communication system generates a meeting summary component configured to be displayed within the messaging platform. The meeting summary component may include information describing the meeting and meeting assets. The meeting summary component may be posted into a messaging channel of the messaging platform.

Abstract: One example method for music collaboration using virtual conferencing includes receiving, by a client device, audio streams associated with a plurality of musicians in a virtual conference, each musician assigned to a virtual position within a virtual space established by the virtual conference, the client device associated with a participant in the virtual conference, the participant having a participant virtual position within the virtual space; determining relative virtual positions of each musician of at least a subset of the plurality of musicians in the virtual conference with respect to the participant virtual position; generating a plurality of spatialized audio streams based on the relative virtual positions of the respective musicians and the respective audio streams; and outputting the spatialized audio streams.

Abstract: Systems and methods for providing a contextual comparison engine for historical record search and review is provided. In an aspect, a method may include receiving a search request including one or more properties and processing a plurality of historical records. The method may also include identifying a first historical record, wherein the first historical record has a first plurality of characteristics correlated with the one or more properties, identifying a second historical record, wherein the second historical record has a second plurality of characteristics correlated with at least one of the one or more properties or at least one characteristic of the first plurality of characteristics, and generating a correlation between the first plurality of and the second plurality of characteristics. A result including the correlation between the first historical record and the second historical record may be transmitted to a first client device.

Abstract: Methods and systems provide for providing a virtual background within a communication session using dynamic chroma key reframing. In one embodiment, a method displays a user interface including at least one video feed corresponding to a participant of the communication session. The method receives a request to enable a selected or provided virtual background using chroma keying. The method then determines a background layer of the video feed. The method also determines edges for the background layer. Next, the method crops and reframes the video feed around the edges of the background layer. The method then removes the background layer from the video feed, and adds the selected or provided virtual background to the background layer of the video feed. Finally, the method displays the video feed within the communication session.

Abstract: One example system for displaying immersive scenes includes a processor and at least one memory device. The memory device includes instructions that are executable by the processor to cause the processor to receive a collection of metadata associated with an immersive scene, identify each of a plurality of properties of the immersive scene based on the collection of metadata, receive a dynamic immersive background, receive a plurality of video streams associated with a video conference, and display each of the plurality of video streams in the immersive scene based at least in part of the plurality of properties of the immersive scene and on the dynamic immersive background.

Abstract: A system may instantiate a virtual whiteboard during a video conference controlled by a host device. The whiteboard may include a first page configured to output first visual content and a second page configured to output second visual content to displays of participant devices connected to the video conference. The system may move the first page to a first breakout room associated with the video conference and the second page to a second breakout room associated with the video conference. Access to the first page within the first breakout room may be limited to a first group of one or more of the participant devices connected to the first breakout room and the host device. Access to the second page within the second breakout room may be limited to a second group of one or more of the participant devices connected to the second breakout room and the host device.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media related to video bandwidth optimization, and more particularly, to systems and methods for video resolution downscaling and upscaling a video communications platform. A first video stream comprising first multiple image frames of a first resolution is received. A modified video stream of a second resolution higher than the first resolution, is generated using a trained machine learning network. A user interface may display the modified video stream.

Abstract: A server of an on-premises data center used for a software platform identifies a condition impacting real-time communication services at a premises housing devices accessing the software platform. The server transmits, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition. The server receives an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator. The server causes performance of the action associated with the selected selectable element.

Abstract: Systems and methods for providing shared dialogs for initiating a collaborative session are provided. In an aspect, a system comprising a non-transitory computer-readable medium; a communications interface; and a processor communicatively coupled to the non-transitory computer-readable medium and the communications interface. The processor may be configured to execute processor-executable instructions stored in the non-transitory computer-readable medium to: receive, from a first client device, a request to initiate a collaborative session with a second client device; determine a status associated with a user of the second client device; determine, responsive to the status associated with the user of the second client device, identity information for the user; and transmit, to the second client device, access to the collaborative session.

Abstract: Example methods and systems provide automatic audio equalization for online conferences. A target, ideal, audio frequency response for use in online conferencing audio can be designed and preset for reference, and the equalizer can operate in real time to reach the target frequency response for any input. The equalizer can selectively apply per-band equalization to the audio signal as needed to adjust an energy value for each of multiple frequency bands to produce an output audio signal that that can be, as an example, routed through meeting servers or other infrastructure to other conference participants. The equalization can compensate for conditions local to a speaker that would otherwise adversely affect audio quality.

Abstract: A request to connect a primary device of a conference participant to a conference is received. A request to connect a secondary device of the conference participant to the conference is received. Content is received from the secondary device for display in a companion tile associated with the primary device. The content is displayed in the companion tile. The content can include a video stream obtained using a camera of the secondary device. The content can include screen content of the secondary device. The content includes a first image and a second image.

Abstract: Video data from audience participants reacting to a speaker participation during a conference is obtained. The video data is processed to detect and recognize reactions based on a speaker presentation. Sentiment types are determined for the recognized reactions in view of a context of the speaker presentation. An engagement level is determined based on aggregated sentiment types for the audience participants. A real-time recommendation output is presented based on the engagement level. The real-time recommendation output provides suggestive actions for the speaker participant based on a positive or negative engagement level.

Abstract: Methods and systems provide for video appearance adjustments within a video communication session. First, the system receives video content. The system then receives an appearance adjustment request comprising an adjustment depth, and detects imagery of a user within the video content. The system then detects a face region within the video content. The system segments the face region into a number of skin areas. For each of the plurality of skin areas, the system classifies the skin area as a smooth texture region or rough texture region. If the skin area is classified as a smooth texture region, the system modifies the imagery of the user in real time or substantially real time by applying a smoothing process to the skin area, where the amount of smoothing applied corresponds to the adjustment depth.

Abstract: Methods and systems are provided for a spatialized display of chat messages within a messaging platform. In an example method, a computing device displays a spatial chat user interface (UI) including a virtual background and one or more spatialized avatars overlaid on the virtual background. The computing device receives chat messages sent by a participant and displays, adjacent to the spatialized avatar representing the participant, chat bubbles having a first appearance. The computing device displays chat bubbles for other participants having a second appearance. The computing device receives one or more additional chat messages sent by the participant. The computing device displays additional chat bubbles corresponding to the additional chat messages having a third appearance and updates the appearance of the initial chat bubbles to a fourth appearance.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: System and methods for sharing a screen shot of a conference application during a network conference. In an embodiment, a method is provided for sharing a screen shot of a conference application during a network conference. The method includes participating in a network conference using a client application, selecting a conference application from a plurality of conference applications, running the conference application from the client application during the network conference, capturing a screen shot of a display window generated by the conference application during the network conference, and transmitting the screen shot to attendees of the network conference.

Abstract: Calls run through a virtual desktop infrastructure server are enhanced by testing communication network conditions and selecting, based on the test results, a media channel from a set of supported media channels, including a media channel that is routed through the virtual desktop infrastructure server and encapsulated in a protocol for exchanging data for virtual desktop applications and a more direct media channel that uses a network socket pair between a media server and a personal computing device and bypasses the virtual desktop infrastructure server. In some implementations, call data of multiple types and/or from multiple sources are merged into a single virtual channel of the protocol for exchanging data for virtual desktop applications.