Abstract: A server of an on-premises data center used for a software platform identifies a condition impacting real-time communication services at a premises housing devices accessing the software platform. The server transmits, to a device of an administrator associated with the premises via a messaging application for real-time communication between two or more human-operated devices, a message indicating the condition and including one or more selectable elements each associated with a different action for addressing the condition. The server receives an indication of a selectable element selected from amongst the one or more selectable elements at the device of the administrator. The server causes performance of the action associated with the selected selectable element.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media related to video bandwidth optimization, and more particularly, to systems and methods for video resolution downscaling and upscaling a video communications platform. A first video stream comprising first multiple image frames of a first resolution is received. A modified video stream of a second resolution higher than the first resolution, is generated using a trained machine learning network. A user interface may display the modified video stream.

Abstract: Systems and methods for providing shared dialogs for initiating a collaborative session are provided. In an aspect, a system comprising a non-transitory computer-readable medium; a communications interface; and a processor communicatively coupled to the non-transitory computer-readable medium and the communications interface. The processor may be configured to execute processor-executable instructions stored in the non-transitory computer-readable medium to: receive, from a first client device, a request to initiate a collaborative session with a second client device; determine a status associated with a user of the second client device; determine, responsive to the status associated with the user of the second client device, identity information for the user; and transmit, to the second client device, access to the collaborative session.

Abstract: Example methods and systems provide automatic audio equalization for online conferences. A target, ideal, audio frequency response for use in online conferencing audio can be designed and preset for reference, and the equalizer can operate in real time to reach the target frequency response for any input. The equalizer can selectively apply per-band equalization to the audio signal as needed to adjust an energy value for each of multiple frequency bands to produce an output audio signal that that can be, as an example, routed through meeting servers or other infrastructure to other conference participants. The equalization can compensate for conditions local to a speaker that would otherwise adversely affect audio quality.

Abstract: Video data from audience participants reacting to a speaker participation during a conference is obtained. The video data is processed to detect and recognize reactions based on a speaker presentation. Sentiment types are determined for the recognized reactions in view of a context of the speaker presentation. An engagement level is determined based on aggregated sentiment types for the audience participants. A real-time recommendation output is presented based on the engagement level. The real-time recommendation output provides suggestive actions for the speaker participant based on a positive or negative engagement level.

Abstract: A request to connect a primary device of a conference participant to a conference is received. A request to connect a secondary device of the conference participant to the conference is received. Content is received from the secondary device for display in a companion tile associated with the primary device. The content is displayed in the companion tile. The content can include a video stream obtained using a camera of the secondary device. The content can include screen content of the secondary device. The content includes a first image and a second image.

Abstract: Methods and systems provide for video appearance adjustments within a video communication session. First, the system receives video content. The system then receives an appearance adjustment request comprising an adjustment depth, and detects imagery of a user within the video content. The system then detects a face region within the video content. The system segments the face region into a number of skin areas. For each of the plurality of skin areas, the system classifies the skin area as a smooth texture region or rough texture region. If the skin area is classified as a smooth texture region, the system modifies the imagery of the user in real time or substantially real time by applying a smoothing process to the skin area, where the amount of smoothing applied corresponds to the adjustment depth.

Abstract: Methods and systems are provided for a spatialized display of chat messages within a messaging platform. In an example method, a computing device displays a spatial chat user interface (UI) including a virtual background and one or more spatialized avatars overlaid on the virtual background. The computing device receives chat messages sent by a participant and displays, adjacent to the spatialized avatar representing the participant, chat bubbles having a first appearance. The computing device displays chat bubbles for other participants having a second appearance. The computing device receives one or more additional chat messages sent by the participant. The computing device displays additional chat bubbles corresponding to the additional chat messages having a third appearance and updates the appearance of the initial chat bubbles to a fourth appearance.

Abstract: System and methods for sharing a screen shot of a conference application during a network conference. In an embodiment, a method is provided for sharing a screen shot of a conference application during a network conference. The method includes participating in a network conference using a client application, selecting a conference application from a plurality of conference applications, running the conference application from the client application during the network conference, capturing a screen shot of a display window generated by the conference application during the network conference, and transmitting the screen shot to attendees of the network conference.

Abstract: A request for a contact center agent interaction is received from a user device associated with a user. The user device is connected to a virtual waiting room according to a connection mode that is selected from a set that includes a private connection mode. The private connection mode enables the user to observe communications of at least a subset of waiting users of a contact center queue and hides a presence of the user from the waiting users. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the user is removed from the virtual waiting room.

Abstract: Calls run through a virtual desktop infrastructure server are enhanced by testing communication network conditions and selecting, based on the test results, a media channel from a set of supported media channels, including a media channel that is routed through the virtual desktop infrastructure server and encapsulated in a protocol for exchanging data for virtual desktop applications and a more direct media channel that uses a network socket pair between a media server and a personal computing device and bypasses the virtual desktop infrastructure server. In some implementations, call data of multiple types and/or from multiple sources are merged into a single virtual channel of the protocol for exchanging data for virtual desktop applications.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media for generating echo recordings. The system receives, by an autoencoder, an audio signal representation that represents an audio signal and a target echo embedding that comprises information about a target room. The autoencoder comprises an encoder and a decoder. The system generates, by the encoder, a content embedding and an estimated echo embedding. The system generates, by the decoder, an echo recording representation based on the content embedding and the target echo embedding.

Abstract: Disclosed are systems and methods for generating a long-term signal level estimate during automatic gain control. In an example method, a computing device receives an input signal comprising feed data, the input signal derived from an upstream input signal. The computing device selects a first subset of the feed data and divides the first subset of the feed data into a plurality of analysis intervals. The computing device calculates a statistical average of each analysis interval and generates a first Gaussian distribution based on the statistical average of each analysis interval of the plurality of analysis intervals. Based on one or more characteristics of the first Gaussian distribution, the computing device determines the long-term signal level estimate, generates a first stage gain based on the long-term signal level estimate, and applies the first stage gain to the input signal.

Abstract: One disclosed example method includes a leader client device associated with a leader participant generating a meeting key for a video meeting joined by multiple participants. For each participant, the leader client device obtains a long-term public key and a cryptographic signature associated with the participant. The leader client device verifies the cryptographic signature of the participant based on the long-term public key and the cryptographic signature. If the verification is successful, the leader client device encrypts the meeting key for the participant using a short-term private key generated by the leader client device, a short-term public key of the participant, a meeting identifier, and a user identifier identifying the participant. The leader client device further publishes the encrypted meeting key for the participant on the meeting system. The leader client device encrypts and decrypts meeting data communicated with other participants based on the meeting key.

Abstract: A contact center service is configured, deployed, and operated for a limited term in connection with an event. Configurations to provide a contact center service for an event are defined according to a term of the event and one or more service features available for attendees of the event to use. The contact center service is deployed at or prior to the start of the term of the event according to the configurations. Responsive to deploying the contact center service, the service features are facilitated via the contact center service, such as to enable contact center engagements between agents and users as event attendees. The contact center service is eventually terminated based on an expiration of the term. Contact center as a service software used to configure, deploy, and operate the contact center service may be integrated with an event system used to implement the event.

Abstract: Techniques for monitoring video conferencing quality-of-service in autonomous systems are disclosed. In an example method, a video conference provider establishes a video conference including a plurality of client devices, in which each client device is connected to an autonomous system of a plurality of autonomous systems. The video conference includes a first client device connected to a first autonomous system administered by a communication service provider (CSP). The video conference provider receives packets from the first client device and determines, from the packets, video conference information including telemetry about the video conference, the first autonomous system traversed by the packets, and the associated CSP. The video conference provider determines one or more metrics about performance of the video conference in the first autonomous system based on the video conference information and outputs the metrics in real-time.

Abstract: A telephone call is elevated to a virtual meeting while maintaining the telephone call as an audio channel of the virtual meeting for an audio-only caller. During a telephone call, one of the participants of the telephone call requests to switch the telephone call to a virtual meeting. To enable an audio-only caller participating in the telephone call to switch to the virtual meeting, a message is transmitted to the phone device of the audio-only caller. Responsive to an interaction with the message at the phone device, the phone device is connected to the virtual meeting in which the telephone call is maintained as the audio channel at least for the audio-only caller. The specific form and content of the message is based on whether a client application associated with a web service used to implement the virtual meeting is installed on the phone device.

Abstract: An emergency call is initiated on behalf of a remote user by another software user who determines that the remote software user is experiencing an emergency event. During a real-time communication, a remote emergency alert is received from a first client device associated with a first user. The remote emergency alert identifies a second user associated with a second client device while the first client device and the second client device are in communication via real-time communication software. Based on location information determined for the second client device responsive to the remote emergency alert, an emergency call is initiated with a public safety answering point local to the second client device for indicating an emergency event associated with the second user to the public safety answering point on behalf of the second user.

Abstract: The future presence of a worker in a dynamic workspace which includes resources for temporary use may be signaled to other workers. In response a first worker making a reservation of a resource, a second worker to indicate the future presence of that first worker to is determined based on communication records associated with the first worker and the second worker. An indication of the reservation of the resource for the first worker, and thus the future presence of that first worker in an office which includes that reserved resource, is accordingly signaled to the second worker. A suggested resource for the second worker may then be determined based on the reservation of the resource for the first worker. In response to the second worker making a reservation of the suggested resource, a reservation record indicating the reservation of the suggested resource for the second worker may then be generated.