Abstract: A sentiment-based score is determined for a contact center engagement between a first contact center service operator and a contact center user. The sentiment-based score is indicated within a graphical user interface displaying information associated with multiple contact center engagements at a device of a second contact center service operator. Based on a request to participate in the contact center engagement received from the device of the second contact center service operator via the graphical user interface, information associated with the contact center engagement is transmitted to the device of the second contact center service operator, and a contact center session involving a device of the contact center user and the device of the second contact center service operator is established.

Abstract: Various embodiments of an apparatus, method(s), system(s) and computer program product(s) described herein are directed to a Reminder Engine. The Reminder Engine detects a selection, by a first user account, of one or more reminder attributes for a message received in an online chat session. The Reminder Engine generates a reminder object for the message according to the one or more selected reminder attributes. The Reminder Engine receives a reminder notification based on expiration of a duration attribute associated with the reminder object.

Abstract: Sessions in progress are seamlessly moved between devices of a software platform. Proximity-based session handovers are performed between devices of the software platform utilizing non-penetrating signals. The non-penetrating signals are detected by mobile devices. The non-penetrating signals include a frequency signature. The frequency signature is associated with a stationary device. A request to handover a session in progress from the mobile device to the stationary device is transmitted based on the detection of a non-penetrating signal. A handover of the session in progress from the mobile device to the stationary device is performed such that the session in progress is continued at the stationary device without interruption.

Abstract: A server determines, during a conference implemented using conferencing software and based on stored data associated with two or more users participating in the conference, that the two or more users are accessing the conferencing software from separate user devices located in separate areas of an office premises. The server determines, by accessing stored conference room scheduling data of the office premises, that a conference room within the office premises is available for use by the two or more users. The server transmits, to each of the separate user devices, a prompt recommending that the two or more users further participate in the conference using a shared device configured to access the conferencing software within the conference room.

Abstract: System and methods for running conference applications before, during, and after a network conference. In an embodiment, a method is provided for running a conference application before joining a network conference. The method includes activating a client application, selecting a conference application from a plurality of conference applications, running the conference application from the client application before joining a network conference, and joining the network conference using the client application.

Abstract: A client is configured to control one or more functions of another client remotely via a wireless connection. Enabling control of the one or more functions of another client includes receiving a control command from a first client. The control command indicates a function to be performed by a second client. The control command is transmitted to the second client when a binding status indicates a binding between the first client to the second client.

Abstract: A conference system automatically detects a topic in a discussion between two or more participants in a conference based on a real-time transcription of an audio component of the conference. The conference system determines that the discussion is a side conversation based on a determination that the topic is not related to any discussion points of the conference. The conference system determines which participants are related to the side conversation and schedules a future conference between these participants. The conference system generates one or more discussion points for the future conference based on the topic.

Abstract: A recording of a conference is selectively configured to include only certain conference content. A server receives, from a requesting user device, a request to generate a recording of a conference. The server outputs, to the requesting user device based on the request, a graphical user interface listing content of the conference to include within the recording of the conference. The content comprises at least one of: audio content from one or more participant user devices connected to the conference, camera-generated video content from the one or more participant user devices, or screensharing video content from the one or more participant user devices. The server receives, via the graphical user interface, a selection of a subset of the content to include in the recording of the conference. The server generates the recording of the conference according to the selection of the subset of the content.

Abstract: A system may detect a participant of a video conference, such as by facial recognition, voice detection, beaconing from a device, login information, location information, or calendar information. The system may identify the participant as a particular person, a person belonging to a particular group, or a person in a particular geographic region. The system may determine one or more configurations specific to the participant for altering functionality of one or more components available for use during the video conference. The one or more configurations may be determined based on one or more preferences of the participant and a priority associated with the functionality. The system may apply the one or more configurations during the video conference.

Abstract: A universal contact center service access point is mapped to a service access point specific to a determined modality to establish a connection between a user device and a contact center operator device and associated with that modality. A request for a contact center engagement is obtained from a user device, in which the request includes a universal contact center service access point. Responsive to the request, the universal contact center service access point is mapped, based on a record associating multiple modalities with the universal contact center service access point, to a service access point specific to one of those multiple modalities determined based on information associated with the user device. The contact center engagement is then facilitated over a connection, established based on the mapping, between the user device and a contact center operator device associated with the service access point.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for providing an active pane within a communication platform. The system displays video of a video conference with one or more participants. A view menu is configured to receive selection of a view layout. Selection of an active pane view may be received via the view menu. The system may display a draggable active pane. A drag input from the user is received to move the active pane to a new location on screen near a camera capturing video of the user in the video conference. The system displays the active pane on the screen at the new location near the camera.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for head tracking for video communications in a virtual environment. The system may provide a video conference session in a virtual environment. The system may provide a digital representation of the video conference participant in the virtual environment. The system may display one or more views of the virtual environment in the video conference. The system may track movement of the video conference participant to generate user movement information and may display movement of the video conference participant on the digital representation.

Abstract: Reservations of resources within a dynamic workspace are made and facilitated including by pushing configurations specific to a worker for whom a reservation is made to the resource for a limited time period for the reservation. When the worker arrives for the reservation and checks in, configurations associated with the worker are obtained and pushed to the resource to configure the resource for use by the worker for a time period of the reservation. In some cases, an identity of the worker may be verified to complete the check in process for the reservation. In response to an end time of the reservation being determined, such as based on a scheduled end time for the reservation or based on a determination that the resource has gone unused for some amount of time, the configurations are removed from the resource to prepare the resource for use by a next worker.

Abstract: Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.

Abstract: Techniques for providing trust and safety functionality during virtual meetings are provided. In an example, a method includes establishing a video conference between client devices. The method includes receiving, from a first client device of the client devices, a stream corresponding to the video conference and including one or more items of content. The method further involves applying, to the stream, a machine learning model that is trained to identify inappropriate or harmful content in the stream. The method further includes determining, via the machine learning model, that an item of content in the stream is inappropriate or harmful. The method further includes editing the stream to remove the item of content. The method further includes transmitting the edited stream to the client devices.

Abstract: One example method includes receiving configuration information for a virtual expo, the configuration information includes information associated with one or more virtual expo booths; generating a virtual expo floor based on the one or more virtual expo booths; establishing a virtual meeting comprising the virtual expo; receiving requests to join the virtual expo from a plurality of client devices; joining each client device of the plurality of client devices to the virtual meeting; providing, to each joined client device, information describing the virtual expo floor and locations of each of the one or more virtual expo booths; providing a location of a respective participant avatar on the virtual expo floor; receiving, from a first client devices, a selection of a first virtual expo booth; and join the first client device to a second virtual meeting associated with the first expo booth.

Abstract: Systems and methods for enhancing group sound during a networked conference are provided. A server computer establishes a networked conference among a plurality of computer devices. The server computer receives one or more group sound indicators from one or more computer devices of the plurality of computer devices within a selected time interval. In response to determining that the total number of the one or more computer devices corresponding to the one or more group sound indicators is equal to or greater than a selected threshold, the server computer transmits to the plurality of computer devices a control signal identifying a group sound corresponding to the one or more group sound indicators. The server computer causes the plurality of computer devices to reproduce the group sound identified in the control signal.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media relate to a method for providing video communications with dynamic virtual backgrounds within a communication platform. The system establishes a connection with the calendar account of a user. The calendar account maintains historic and planned meeting details for the user. The system may evaluate the calendar account of the user and automatically generate use rules for virtual backgrounds to be used for planned meetings. Based on contextual information of a planned meeting, the system may apply one of the generated rules and select a virtual background to be used for video communications during the meeting.

Abstract: Disclosed are systems and methods for a frontend capture module of a video conferencing application, which can modify an input signal, received from a microphone device to match predetermined signal characteristics, such as voice signal level and expected noise floor. An Input stage, a suppression module and an output stage amplify the voice signal portion of the input signal and suppress the noise signal of input signal to predetermined ranges. The input stage selectively applies gains defined by a gain table, based on signal level of the input signal. The suppression module selectively applies a suppression gain to the input signal based on presence or absence of voice signal in the input signal. The output stage further amplifies the input signal in portions having a voice signal and applies a gain table to maintain a consistent noise floor.