Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type

  • Patent number: 10001983
    Abstract: Methods are disclosed for dynamic node allocation for a server system that can automatically heal on failure—minimizing the need for static configuration—dynamically adjusting server resources to match load, and minimize end user wait times. The disclosed methods dynamically allocate nodes to increase capacity for a platform that accepts data queries. Additionally disclosed is a system for rolling version update deployment: workers maintain org lists of org-task-queues that they service; org-affinities between the workers and the org-task-queues require the workers to have access to local copies of immutable data sets to service org-tasks from the org-task-queues of the orgs that they service. A leader running on a worker implements a healing and balancing service that maintains worker redundancy, manages the workers' org-affinities to accumulate orgs on their respective org-lists. The leader implements messaging to the workers to update to a new software version and monitors completion of updates.
    Type: Grant
    Filed: July 27, 2016
    Date of Patent: June 19, 2018
    Assignee: salesforce.com, Inc.
    Inventors: Saptarshi Roy, Daniel C. Silver, Donovan Schneider, Medha Pradhan, Ryan Lamore, Naveen Purushothama Rao, Nicholas Geh, Srirama Koneru
  • Publication number: 20180165297
    Abstract: Systems, methods, and computer-readable media for providing/obtaining database visualization updates in real-time are described. In embodiments, a user system may obtain a user input indicating a selection of a synchronization (sync) option of a set of sync options. Each sync option may indicate a desired timing for obtaining updated data for a visual representation of a dataset by a database system. The user system may send a request to obtain updated data for the visual representation of the dataset in accordance with the selected sync option. In embodiments, the selected sync option may include a real-time sync option, which when selected, the user system may obtain the updated data as the dataset is updated at the database system without sending additional requests for updates. Other embodiments may be described and/or claimed.
    Type: Application
    Filed: December 9, 2016
    Publication date: June 14, 2018
    Applicant: salesforce.com, inc.
    Inventors: Santhosh Kumar KUCHOOR, Rafael SANTANDER
  • Patent number: 9996955
    Abstract: Systems, device and techniques are disclosed for analytics visualization. A selection of a data set may be received. A first visualization associated with the data set may be generated. A selection of a first data subset of the data set may be received. A second visualization associated with the first data subset of the data set may be generated. The second visualization may be visually linked to the first visualization with a first visual link. A selection of a second data subset of the data set may be received. A third visualization associated with the second data subset of the data set may be generated. The third visualization may be visually linked to the first visualization with a second visual link and displayed simultaneously with the second visualization.
    Type: Grant
    Filed: August 27, 2015
    Date of Patent: June 12, 2018
    Assignee: Salesforce.com, Inc
    Inventor: Luke Ball
  • Patent number: 9996323
    Abstract: Execution of code in a multitenant runtime environment. A request to execute code corresponding to a tenant identifier (ID) is received in a multitenant environment. The multitenant database stores data for multiple client entities each identified by a tenant ID having one of one or more users associated with the tenant ID. Users of each of multiple client entities can only access data identified by a tenant ID associated with the respective client entity. The multitenant database is a hosted database provided by an entity separate from the client entities, and provides on-demand database service to the client entities. Source code corresponding to the code to be executed is retrieved from a multitenant database. The retrieved source code is compiled. The compiled code is executed in the multitenant runtime environment. The memory used by the compiled code is freed in response to completion of the execution of the compiled code.
    Type: Grant
    Filed: February 9, 2015
    Date of Patent: June 12, 2018
    Assignee: salesforce.com, inc.
    Inventors: Gregory D. Fee, William J. Gallagher
  • Publication number: 20180159872
    Abstract: The technology disclosed relates to identifying and notifying a user of nearby attendees at a mega attendance event who are in user's social graph by comparing the user's social graph to a list of event attendees. The identified attendees can be stratified into social graph tags that annotate, categorize and prioritize other users in the user's social graph. The technology disclosed also relates to identifying and notifying the user of nearby attendees of sessions at the event who meet introduction preferences of the user by finding matches between introduction preference attributes specified by the user and attributes of the attendees provided by the list of event attendees.
    Type: Application
    Filed: February 1, 2018
    Publication date: June 7, 2018
    Applicant: salesforce.com, inc.
    Inventor: Jason SCHROEDER
  • Publication number: 20180159832
    Abstract: Methods and systems are provided for proxying data between an application server and a client device. One exemplary application system includes an application server to generate a virtual application and a proxy server coupled to the application server over a network to provide the virtual application to a client device. The proxy server receives input data from the client device and provides the input data to the application server, wherein the application server encodes the input data for an action in response to authenticating the proxy server and provides the data encoded for the action to the proxy server. The proxy server performs the action on the data and provides the result to the client device.
    Type: Application
    Filed: January 31, 2018
    Publication date: June 7, 2018
    Applicant: salesforce.com, inc.
    Inventor: Yoel GLUCK
  • Publication number: 20180157584
    Abstract: The disclosed methods and systems for coordinating deployment and regression testing across data centers and system clusters in multiple service clouds include accessing test suites via a versioning platform that maintains a metadata notation of an applicable-version to which a version of a test suite applies. They include receiving a request-to-test to run a selected test suite against a selected system; making a machine-to-machine query about the selected system and receiving back a response that specifies a version-to-be-tested; automatically selecting from the versioning platform a test suite version with the applicable-version that supports the version-to-be-tested consistent with the metadata notation of the applicable-version of the selected test suite; and reporting results of running the selected test suite.
    Type: Application
    Filed: December 5, 2016
    Publication date: June 7, 2018
    Applicant: salesforce.com, inc.
    Inventors: Randall S. FORBES, Brian D. MCGREER, Jason David BORNEMAN
  • Patent number: 9992264
    Abstract: Techniques and architectures to provide trace functionality. Trace record data is received from a plurality of client threads executed by one or more processors. The trace record data is stored in a plurality of chunks maintained in an in-use list. The in-use list has a chunk for individual use by the corresponding client threads. Chunks in the in-use list are moved to a completed queue when a chunk in the in-use list is substantially full. A chunk from a free list is placed in the in-use list to replace removed chunks. The chunks from the completed queue are stored in at least one memory device.
    Type: Grant
    Filed: February 2, 2016
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, inc.
    Inventor: Mark Wilding
  • Patent number: 9990185
    Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol includes a plurality of page elements that can be easily edited by the customers without any coding.
    Type: Grant
    Filed: October 24, 2016
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, inc.
    Inventors: Chetanya Chauhan, Michael Chou, Joseph Shelby Hubick
  • Patent number: 9990400
    Abstract: Techniques are disclosed relating to an in-memory cache. In some embodiments, in response to determining that data for a requested entry is not present in the cache (e.g., because it has been evicted), a computing system is configured to invoke cached program code associated with the entry. In some embodiments, the computing system is configured to provide data generated by the program code in response to requests that indicate the entry. In some embodiments, the computing system is configured to store the generated data in the cache. In various embodiments, this may avoid cache misses and provide configurability in responding to requests to access the cache.
    Type: Grant
    Filed: October 26, 2015
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, inc.
    Inventors: Barathkumar Sundaravaradan, Christopher James Wall, Lawrence Thomas Lopez, Paul Sydell, Sreeram Duvur, Vijayanth Devadhar
  • Patent number: 9990426
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for establishing access with a content object stored in a content management data source from an on-demand database service. A request can be received from a user of the on-demand database service to access data regarding a content object stored in an external content management data source. The content management data source can be identified based on the request, and the request can be provided to a repository-specific connector communicatively coupled to the external content management data source. Access can be established with the content object to retrieve the requested data, and a virtual object associated with the on-demand database service can be created to instantiate connection between the content object and the on-demand database service. The requested data can be provided to a display device in a user interface for the on-demand database service.
    Type: Grant
    Filed: February 25, 2014
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, inc.
    Inventors: Michael Micucci, Saurav Mohapatra, David Goldbrenner, Nicolas Maquaire, Laurent Kubaski, Raphael Jean-Leconte
  • Patent number: 9990223
    Abstract: The technology disclosed relates to improving parallel functional processing using abstractions and methods defined based on category theory. In particular, the technology disclosed provides a range of useful categorical functions for processing large data sets in parallel. These categorical functions manage all phases of distributed computing, including dividing a data set into subsets of approximately equal size and combining the results of the subset calculations into a final result, while hiding many of the low-level programming details. These categorical functions are extraordinarily well-ordered and have a sophisticated type system and type inference, which allows for generating maps and reducing them in an elegant and succinct way using concise and expressive programs that can significantly efficientize a whole software development process.
    Type: Grant
    Filed: August 10, 2015
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, inc.
    Inventor: Matthew Fuchs
  • Patent number: 9990654
    Abstract: Systems, device and techniques are disclosed for dynamically retrieving and monitoring geo-fence activity. A meta geo-fence may be identified based on a user device geolocation. The meta geo-fence having a radius that is dynamically generated to include previously defined geo-fences within or touching the meta geo-fence. User device geolocation may be monitored in relation to the defined geo-fences included in the radius of the meta geo-fence. A communication may be sent to the user device when the user device reports that the user device has entered or exited one of the previously defined geo-fences within or touching the radius of the meta geo-fence.
    Type: Grant
    Filed: March 16, 2017
    Date of Patent: June 5, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventor: David Porter
  • Patent number: 9992144
    Abstract: A method for processing email for a multi-tenant database system is presented here. The system includes a plurality of data centers and a plurality of instances of a database system core. Each data center implements at least one instance of the database core. The method receives an incoming email at a first local mail transfer agent (MTA) of a first data center, wherein the incoming email is erroneously directed to a first instance of the database system core. The method continues by searching a private domain name service (DNS) database maintained at the first data center, based on an identifier of the first instance and an identifier of the first data center. The method then obtains an identifier associated with a second data center of the plurality of data centers, and routes the incoming email in accordance with the identifier of the second data center.
    Type: Grant
    Filed: January 6, 2016
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, inc.
    Inventors: Joseph Humphreys, Rasmus Mencke
  • Patent number: 9992242
    Abstract: In accordance with disclosed embodiments, there are provided methods, systems, and apparatuses for implementing instant social image cobrowsing through the cloud, including, for example, means for loading an application at the client device, the application displaying a graphical interface at the client device; receiving input at the graphical interface of the client device to initiate an instant share session; generating an action at the client device to request an instant share session; communicating the action from the client device to a remote host organization via a public Internet; receiving, at the client device, a pointer to a dynamically created co-browse site at the host organization responsive to communicating the action from the client device to the remote host organization; following the pointer to the dynamically created co-browse site at the host organization communicably linking the client device with the host organization; and exchanging a video telephony stream between the client device and
    Type: Grant
    Filed: August 24, 2016
    Date of Patent: June 5, 2018
    Assignee: salesforce.com, Inc.
    Inventor: Charles Hart Isaacs
  • Publication number: 20180150482
    Abstract: Disclosed are systems, apparatus, methods, and computer readable media for suppressing network feed activities using an information feed in an on-demand database service environment. In one embodiment, a message is received, including data indicative of a user action. An entity associated with the user action is identified, where the entity is a type of record stored in a database. A type of the entity is identified. It is determined whether the entity type is a prohibited entity type. When the entity type is not a prohibited entity type, the message data is saved to one or more tables in the database. The tables are configured to store feed items of an information feed capable of being displayed on a device. When the entity type is a prohibited entity type, the saving of the message data, to the one or more tables in the database configured to store the feed items, is prohibited.
    Type: Application
    Filed: October 26, 2017
    Publication date: May 31, 2018
    Applicant: salesforce.com, inc.
    Inventors: William Gradin, Matthew Davidchuk, Qiu Ma, Leonid Zemskov, Amy Palke
  • Publication number: 20180150533
    Abstract: Systems, methods, and computer-readable media for obtaining database records during an index update process are described. A database system may identify indexes having a first data format to be converted into a second data format, and obtain a first query for retrieval of a set of records in a database. The first query may comprise a filter to be used for retrieval of the set of records. The database system may convert the filter into the first data format to obtain a first filter value, convert the filter into the second data format to obtain a second filter value, and generate a second query to include the first data format filter and the second data format filter. The database system may issue the second query to obtain the set of records. Other embodiments may be described and/or claimed.
    Type: Application
    Filed: November 29, 2016
    Publication date: May 31, 2018
    Applicant: salesforce.com, inc.
    Inventor: Rohitashva MATHUR
  • Publication number: 20180150412
    Abstract: Disclosed technology includes access to rotatable-key-encrypted content in a multi-tier disk partition system, with a first-tier-track, and initializing a second-tier-track accessible using the same block designator. A stack of bit vectors, stored in SSD memory, represents tier-tracks and a bit flag indicates whether a respective tier-track holds currently-active data or another bit vector needs to be consulted for access to a predecessor of the tier-track. Copying forward of data from the first-tier-track to the second-tier-track, as-scheduled or in response to an authorized write access to the second-tier-track includes, prior to completion, responding to an access request by providing data from the second-tier-track that has been copied forward and following mappings associated with the flag sets to provide data from the first-tier-track.
    Type: Application
    Filed: November 30, 2016
    Publication date: May 31, 2018
    Applicant: salesforce.com, inc.
    Inventor: Mark MANASSE
  • Patent number: 9984166
    Abstract: The technology disclosed relates to de-duplicating contextually similar news feed items. In particular, it relates to assembling a set of news feed items from a plurality of electronic sources and preprocessing the set to generate normalized news feed items that share common company-name mentions and token occurrences. The normalized news feed items are used to calculate one or more resemblance measures based on a sequence alignment score and/or a hyperlink score. The sequence alignment score determines contextual similarity between news feed item pairs, arranged as sequences, based on a number of matching elements in the news feed item sequences and a number of edit operations, such as insertion, deletion, and substitution, required to match the news feed item sequences. The hyperlink score determines contextual similarity between news feed item pairs by comparing the respective search results retrieved in response to supplying the news feed item pairs to a search engine.
    Type: Grant
    Filed: October 10, 2014
    Date of Patent: May 29, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: Yair Even-Zohar, Elad Tsur
  • Patent number: 9984126
    Abstract: Disclosed are techniques for identifying data items to display in a feed of an enterprise social networking system. A first subset of data items is identified as associated with an inner circle of data sources with which a user interacts at or exceeding a designated frequency, a second subset of data items is identified as associated with an interest graph associated with the user, and a third subset of data items is identified as associated with a group or an organization. A highlights feed can be displayed with different channels, where a first channel is defined by the first subset of data items, a second channel is defined by the second subset of data items, and a third channel is defined by the third subset of data items.
    Type: Grant
    Filed: July 29, 2014
    Date of Patent: May 29, 2018
    Assignee: salesforce.com, inc.
    Inventors: Megan Danielle Hoagland, Scott Douglas White, Jonathan Pappas
  • Patent number: 9983943
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for reversing object manipulations in association with a walkthrough for an application or online service. A first state of resources associated with the walkthrough can be recorded in a database of a database system. Input can be received to perform an interaction command with one or more demonstration objects associated with the walkthrough. The one or more demonstration objects can be caused to be manipulated in response to the input. The object manipulation can change the resources from the first state to a second state. The second state can be recorded in the database of the database system. Actions can be determined to reverse the object manipulation to return the resources to the first state. The determined actions can be caused to be performed.
    Type: Grant
    Filed: March 13, 2015
    Date of Patent: May 29, 2018
    Assignee: salesforce.com, inc.
    Inventor: Daniel Everett Jemiolo
  • Patent number: 9984394
    Abstract: A sensor data gathering environment that associates a sensor with a smart tag attached to a product. The sensor receives product identification data from the smart tag. An application, web service or a computing device associated with the sensor collects customer behavior data, such as a length of time the sensor is associated with the smart tag, the proximity of the sensor to the smart tag, the location of the sensor while in a threshold distance from the smart tag, and the like. The application, web service or the computing device associated with the sensor transmits the product identification data and the customer behavior data to a remote computing system for analysis. Based on the analysis, a message or communication is initiated to provide the customer with personalized customer service.
    Type: Grant
    Filed: August 4, 2017
    Date of Patent: May 29, 2018
    Assignee: salesforce.com, inc.
    Inventors: Bruno Fonzi, Amy Catherine Lee
  • Patent number: 9984425
    Abstract: Disclosed are some examples of systems, apparatus, methods, and computer program products related to automatically causing a following relationship to be established in an enterprise social networking system between a user and one or more customer relationship management (CRM) records. In some implementations, a workflow is configurable at least in part by one or more selections defining one or more conditions. Responsive to determining that one or more properties associated with a first CRM record satisfies the one or more conditions, a user is caused to follow the first CRM record. The following enables or causes updates associated with the first CRM record to be shared in a feed of the enterprise social networking system, where the feed can be provided to the user's device. Information based on the following of the first CRM record by the user can be displayed at the device.
    Type: Grant
    Filed: December 20, 2016
    Date of Patent: May 29, 2018
    Assignee: salesforce.com, inc.
    Inventor: Christopher Anthony Kemp
  • Patent number: 9984002
    Abstract: Techniques are disclosed relating to an in-memory, software-managed cache configured to store web application data. In some embodiments, operations to cache data specify a visibility parameter for the data, among a plurality of namespaces. In some embodiments, requests to access cached data are checked, based on a request's namespace and the visibility parameter for the cached data, to determine whether they are allowed to proceed. In some embodiments, this may facilitate caching data using shared computing systems and data structures while maintaining configurable privacy for cached data.
    Type: Grant
    Filed: October 26, 2015
    Date of Patent: May 29, 2018
    Assignee: salesforce.com, inc.
    Inventors: Barathkumar Sundaravaradan, Christopher James Wall, Lawrence Thomas Lopez, Paul Sydell, Sreeram Duvur, Vijayanth Devadhar
  • Publication number: 20180146351
    Abstract: Systems and methods are provided for coordinating an emergency response at a facility. The system includes employee's user devices (UDs), an employee database that stores employee metadata, a module that stores facilities metadata, and a server system that hosts an application that interfaces with the UDs and monitors their locations within the facility. When a trigger event occurs (e.g., request for help or evacuation order), the application can determine the location of at least a first UD of an employee and identification information for the employee based on employee metadata. Based on facilities metadata, the application can generate a floorplan that includes an icon that represents the location of the first UD within the facility and the identification information. Some of the employees are members of an emergency response team (ERT). The floorplan can be displayed at the ERT member's UDs along with other information that helps ERT members coordinate the emergency response.
    Type: Application
    Filed: November 23, 2016
    Publication date: May 24, 2018
    Applicant: salesforce.com, inc.
    Inventors: Jonathon Christopher Newby, Richard W. Spencer, Corinthe Jennelle Bailey
  • Publication number: 20180144208
    Abstract: The technology disclosed presents a novel spatial attention model that uses current hidden state information of a decoder long short-term memory (LSTM) to guide attention and to extract spatial image features for use in image captioning. The technology disclosed also presents a novel adaptive attention model for image captioning that mixes visual information from a convolutional neural network (CNN) and linguistic information from an LSTM. At each timestep, the adaptive attention model automatically decides how heavily to rely on the image, as opposed to the linguistic model, to emit the next caption word. The technology disclosed further adds a new auxiliary sentinel gate to an LSTM architecture and produces a sentinel LSTM (Sn-LSTM). The sentinel gate produces a visual sentinel at each timestep, which is an additional representation, derived from the LSTM's memory, of long and short term visual and linguistic information.
    Type: Application
    Filed: November 17, 2017
    Publication date: May 24, 2018
    Applicant: salesforce.com, inc.
    Inventors: Jiasen LU, Caiming XIONG, Richard SOCHER
  • Publication number: 20180143966
    Abstract: The technology disclosed presents a novel spatial attention model that uses current hidden state information of a decoder long short-term memory (LSTM) to guide attention and to extract spatial image features for use in image captioning. The technology disclosed also presents a novel adaptive attention model for image captioning that mixes visual information from a convolutional neural network (CNN) and linguistic information from an LSTM. At each timestep, the adaptive attention model automatically decides how heavily to rely on the image, as opposed to the linguistic model, to emit the next caption word. The technology disclosed further adds a new auxiliary sentinel gate to an LSTM architecture and produces a sentinel LSTM (Sn-LSTM). The sentinel gate produces a visual sentinel at each timestep, which is an additional representation, derived from the LSTM's memory, of long and short term visual and linguistic information.
    Type: Application
    Filed: November 17, 2017
    Publication date: May 24, 2018
    Applicant: salesforce.com, inc.
    Inventors: Jiasen LU, Caiming XIONG, Richard SOCHER
  • Publication number: 20180144248
    Abstract: The technology disclosed presents a novel spatial attention model that uses current hidden state information of a decoder long short-term memory (LSTM) to guide attention and to extract spatial image features for use in image captioning. The technology disclosed also presents a novel adaptive attention model for image captioning that mixes visual information from a convolutional neural network (CNN) and linguistic information from an LSTM. At each timestep, the adaptive attention model automatically decides how heavily to rely on the image, as opposed to the linguistic model, to emit the next caption word. The technology disclosed further adds a new auxiliary sentinel gate to an LSTM architecture and produces a sentinel LSTM (Sn-LSTM). The sentinel gate produces a visual sentinel at each timestep, which is an additional representation, derived from the LSTM's memory, of long and short term visual and linguistic information.
    Type: Application
    Filed: November 18, 2017
    Publication date: May 24, 2018
    Applicant: salesforce.com, inc.
    Inventors: Jiasen LU, Caiming XIONG, Richard SOCHER
  • Publication number: 20180143983
    Abstract: Disclosed are methods, apparatus, systems, and computer-readable storage media for recommending an event to a user. In some implementations, one or more servers receive information identifying a plurality of events. The one or more servers store data of the plurality of events in a first one or more data tables having an action field, an intent field, and a user field, and analyze the data of the first one or more data tables to generate one or more pairs, each pair including information identifying a set of events and a target event. The one or more servers may calculate a similarity score for each of the one or more pairs and store the respective similarity score in a second one or more data tables having a set field, a target event field, and a similarity score field.
    Type: Application
    Filed: January 2, 2018
    Publication date: May 24, 2018
    Applicant: salesforce.com, inc.
    Inventors: Joel PALMERT, Xiao MENG
  • Patent number: 9979587
    Abstract: Systems and methods are provided for semi-synchronously exporting data. A web server creates an export record in response to receiving a data request from a client computer. The web server sends a token to the client computer, wherein receipt of the token enables the client computer to be used for other purposes while waiting for receipt of requested data. At least one of multiple batch processing servers processes the data request in response to accessing the export record. At least one of the multiple batch processing servers updates the export record to reflect the processing of the data request. The web server exports the processed data request to the client computer in response to identifying an update of the export record.
    Type: Grant
    Filed: April 12, 2013
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventors: Venkata Muralidhar Tejomurtula, Oleksii Kolesnik, Pawan Nachnani, Cassandra Funk, MaryAnn Patel, Atul Singh
  • Patent number: 9977788
    Abstract: Methods and systems are provided for managing files in an on-demand system. One exemplary method involves a server obtaining an input value from a data input field of an electronic file that was generated based on a template that maintains an association between the data input field and a field of an object in a database. The method continues with the server storing the input value in the field of the object in the database based on the association. In one or more embodiments, an input value indicated by a graphical user interface element within an electronic file is mapped to a column of an object table in the database that corresponds to the field of the object associated with the data input field that corresponds to the graphical user interface element.
    Type: Grant
    Filed: September 12, 2013
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Andrew Meriwether
  • Patent number: 9977727
    Abstract: A remote debug session for a server group is provided. A server group including multiple servers that perform workload sharing receives a request to debug code executed at the server group. The code is executed on behalf of a client of a database associated with the server group. At least one of the servers of the group initiates a debugging session and establishes a communication connection with the client. The server group maintains the connection open with the client for the duration of the debugging session. Subsequent requests related to the debug session can be handled in a number of ways by the server group, and all communication to the client about processing the requests is through the connection.
    Type: Grant
    Filed: September 12, 2016
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Steven Tamm
  • Patent number: 9979689
    Abstract: A database system operates a feed system and communicates with different remote computing devices associated with different users. The database system may display feed items from the feed system on the remote computing devices and enable users to author new posts to the feed system. An authoring tool supports creation of new posts, and provides transparency as to which users will have access to the post. The authoring tool supports managing intended recipients, including users, groups, topics, files, and other entities. The authoring tool creates, and shows to the author, an automatic summary of recipients before the post is added to the feed system.
    Type: Grant
    Filed: June 29, 2015
    Date of Patent: May 22, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: Darshil Vipul Vora, Mrudula Kodali, Jamie No
  • Patent number: 9977797
    Abstract: A combined directed graph is created having a corresponding node for each node in a first directed graph lacking a corresponding node in a second directed graph, each node in the second graph lacking a corresponding node in the first graph, and each node in the first graph having a corresponding node in the second graph. A corresponding directed arc is created in the combined directed graph for each arc in the first graph lacking a corresponding arc in the second directed graph, each arc in the second graph lacking a corresponding arc in the first graph, and each arc in the first graph having a corresponding arc in the second graph. A recommendation is output for a user to interact with a recommended object based on an object interaction and a conditional probability, in the combined graph, which corresponds to the recommended object and the object interaction.
    Type: Grant
    Filed: September 28, 2015
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventors: Arun Kumar Jagota, Matthew Fuchs
  • Patent number: 9979687
    Abstract: A system, method and apparatus for executing scripts to provide offline prompts in a social networking application are provided. A social networking application operating on a mobile device in an offline mode receives an input comprising a sequence of characters from a user of the mobile device. The social networking application executes a script that was received by the mobile device while being operated in an online mode. The script analyzes each character of the user input as each character is received by the mobile device, and generates a prioritized list of social network contact identifiers, wherein the prioritized list is a prediction of social network contact identifiers associated with the content of the user input and data associated with the script. The social networking application further causes the prioritized list of social network contact identifiers to be provided to the user in response to the user input.
    Type: Grant
    Filed: March 3, 2017
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Jason Schroeder
  • Patent number: 9977814
    Abstract: A database system that supports associating a custom metadata type with loosely coupled triggers may be implemented to include instructions to receive a definition of a custom metadata type, the definition comprising at least one relationship field associated with a triggerable database object. The database system may also include instructions to associate the definition of the custom metadata type with a loosely-coupled trigger, and to cause the loosely-coupled trigger to execute based on generating a custom metadata record of the custom metadata type. The custom metadata record including a triggerable database object value for the relationship field.
    Type: Grant
    Filed: May 27, 2015
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Avrom Irwin Roy-Faderman
  • Patent number: 9980112
    Abstract: Systems and methods are provided for coordinating an emergency response at a facility. The system includes employee's user devices (UDs), an employee database that stores employee metadata, a module that stores facilities metadata, and a server system that hosts an application that interfaces with the UDs and monitors their locations within the facility. When a trigger event occurs (e.g., request for help or evacuation order), the application can determine the location of at least a first UD of an employee and identification information for the employee based on employee metadata. Based on facilities metadata, the application can generate a floorplan that includes an icon that represents the location of the first UD within the facility and the identification information. Some of the employees are members of an emergency response team (ERT). The floorplan can be displayed at the ERT member's UDs along with other information that helps ERT members coordinate the emergency response.
    Type: Grant
    Filed: November 23, 2016
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventors: Jonathon Christopher Newby, Richard W. Spencer, Corinthe Jennelle Bailey
  • Publication number: 20180137898
    Abstract: In one embodiment, a computer-implemented method executable by a server system to store data in a data cache and refresh the data based on a dynamic schedule is provided. The method includes: receiving, by a processor, data from a first resource; storing, by the processor, the data in a data cache; determining, by the processor, a type of the data, and an access frequency of the data; determining, by the processor, a dynamic schedule based on the type of the data, and the access frequency of the data; and refreshing the data cache with new data from the first resource based on the dynamic schedule.
    Type: Application
    Filed: January 9, 2018
    Publication date: May 17, 2018
    Applicant: salesforce.com, inc.
    Inventors: Armin Bahramshahry, Piranavan Selvanandan
  • Patent number: 9971482
    Abstract: Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.
    Type: Grant
    Filed: June 1, 2015
    Date of Patent: May 15, 2018
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jason A. Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
  • Patent number: 9972015
    Abstract: Methods and systems are provided for integrating social media channels into a customer service management (CRM) portal. The method includes receiving data for a consumer post, parsing the data into a social post object and a social persona object, creating a case from the objects, and displaying the case in the CRM portal.
    Type: Grant
    Filed: August 5, 2014
    Date of Patent: May 15, 2018
    Assignee: salesforce.com, inc.
    Inventors: Eric Moore, Sutthipong Thavisomboon, Yuseung Kim, Bryan Hart, Jaroslaw Kozieronek
  • Patent number: 9973550
    Abstract: Methods and systems are provided for displaying calendared events on a mobile computing device. The method includes: receiving, by the mobile computing device, a meeting invitation including meeting information and an email address; transmitting the email address to a customer relationship management (CRM) database; receiving, by the mobile computing device, contextual information associated with the email address from the CRM database; and displaying, by the mobile computing device, the meeting information and the contextual information.
    Type: Grant
    Filed: September 11, 2014
    Date of Patent: May 15, 2018
    Assignee: salesforce.com, inc.
    Inventors: Kyle Matthew Haskins, Lucy Li, Rajan Patel, Billy Ma, Alicia Ong, Rachna Singh, Lei Wang, John Walter Taschek
  • Publication number: 20180129937
    Abstract: The technology disclosed provides a quasi-recurrent neural network (QRNN) that alternates convolutional layers, which apply in parallel across timesteps, and minimalist recurrent pooling layers that apply in parallel across feature dimensions.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: James BRADBURY, Stephen Joseph MERITY, Caiming XIONG, Richard SOCHER
  • Publication number: 20180129359
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for providing user-customizable permissions governing user access to computing resources in a computing system. For example, a database storing data objects identifying permissions of users, sets of the permissions, and users can be maintained. One or more fields can be displayed on a display of a user device. The one or more fields can be configured to receive input to perform one or more operations. Input can be received from a user via the user interface on the display of the user device. One or more operations can be performed. The database can be updated such that the data objects identify a custom permission or a permission set to which a custom permission has been assigned.
    Type: Application
    Filed: June 13, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: Adam Torman, John Arlan Brock, Anjesh Dubey, Jimmy Hua, Aris Chang, Bharath Kumar Pareek, Sukrutha Raman Bhadouria, Belinda Wong
  • Publication number: 20180129931
    Abstract: The technology disclosed provides a quasi-recurrent neural network (QRNN) encoder-decoder model that alternates convolutional layers, which apply in parallel across timesteps, and minimalist recurrent pooling layers that apply in parallel across feature dimensions.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: James BRADBURY, Stephen Joseph MERITY, Caiming XIONG, Richard SOCHER
  • Publication number: 20180131680
    Abstract: A method, system and apparatus for selecting, displaying, managing, tracking tagging and transferring access to specific content of Internet web pages and other sources, permitting the user or recipient to navigate quickly to a source of a content item in the custom selection, and posting content to web logs. A method and system of assisted content selection provides temporary borders around content items on mouseover; of Dynamic Content Display provides updating of selected content items; of Content Marks allows users to tag specific content items in web pages with a keyword or keywords, store a definition of the content item along with the keyword(s), and then search the stored definitions using search keywords; and a method of Multiple Clip Mode allows users to select specific content items from disparate source web pages and then tag, save, search, retrieve and print the selection.
    Type: Application
    Filed: January 4, 2018
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: Derek KRZANOWSKI, Eric WEITNER
  • Publication number: 20180129938
    Abstract: The technology disclosed relates to an end-to-end neural network for question answering, referred to herein as “dynamic coattention network (DCN)”. Roughly described, the DCN includes an encoder neural network and a coattentive encoder that capture the interactions between a question and a document in a so-called “coattention encoding”. The DCN also includes a decoder neural network and highway maxout networks that process the coattention encoding to estimate start and end positions of a phrase in the document that responds to the question.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: Caiming XIONG, Victor ZHONG, Richard SOCHER
  • Patent number: 9965511
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for query optimization in a database system. These mechanisms and methods for query optimization in a database system can enable embodiments to optimize OR expression filters referencing different logical tables. The ability of embodiments to optimize OR expression filters referencing different logical tables can enable optimization that is dynamic and specific to the particular tenant for whom the query is run and improve the performance and efficiency of the database system in response to query requests.
    Type: Grant
    Filed: February 12, 2014
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventors: Jesse Collins, Jaikumar Bathija
  • Patent number: 9965613
    Abstract: Systems and methods are described to validate user connections to one or more application servers within a multi-tenant application system. A domain-level cookie at the client identifies any active connections for that client. As the client requests a connection to a particular application, the cookie is provided to a validation server that determines if any previously-established sessions with the multi-tenant system exist, and/or if such sessions remain active. If an active session already exists, then the client can be redirected to a particular server to continue the previously-established session. If no valid prior sessions are available, then the client can be validated and a new connection to an appropriate server can be established, as appropriate.
    Type: Grant
    Filed: April 27, 2011
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventor: Jong Lee
  • Patent number: 9967255
    Abstract: A method for building and managing send jobs with restricted information, the method comprising constructing at least one email with at least one reference to a restricted information and injecting each of the at least one emails to one or more send centers, wherein each of the one or more send centers is authorized to receive the restricted information.
    Type: Grant
    Filed: April 9, 2013
    Date of Patent: May 8, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: James Michael Ciancio-Bunch, Tom Waltz, Jerry Seilar, Kevin Stark, Jonathan Bennett
  • Patent number: D817356
    Type: Grant
    Filed: August 25, 2016
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventor: Yuseung Kim