Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type

  • Publication number: 20180352023
    Abstract: Distributed Systems are becoming very large and are being served by 10s of 1000s of individual machines. Among heterogeneous nodes, one node's capabilities can vary widely from that of others in the same cluster, for example, in a cluster of storage servers. Each of the clients/writers may retrieve, periodically, from all the servers, important metrics such as free disk space capacity, average disk IO utilization over the last N minutes, etc. We call these client to nodes (servers) messages as “periodic metrics query.” Using received metrics, clients dynamically assign weights to each of the servers as an indication of their current capabilities. Server metrics and or weights are distributed across the clients, and each client may make independent placement decisions based on their view of the cluster. Because clients are using substantially the same information for making decisions on placement, the result is improved balance across the servers.
    Type: Application
    Filed: June 1, 2017
    Publication date: December 6, 2018
    Applicant: salesforce.com, inc.
    Inventors: Venkateswararao JUJJURI, Andrey YEGOROV, Rithin SHETTY
  • Publication number: 20180349932
    Abstract: A method and system for creating an app consistent with an arrangement of an object and an associated template using a platform. The method includes downloading a plurality of templates for creating an app and each of the templates contains identification information for associating a template with at least one of a plurality of online components. Then, defining an online component by selecting the associated template and an object for an online component selection, wherein the object includes at least multimedia data for display on the graphic app. Finally, capturing together by video both the object and the associated template with the identification information to match to an online component which corresponds to the identification information and to create the online component from the match together with the multimedia data in a manner consistent with the arrangement of the object and associated template when captured by video.
    Type: Application
    Filed: May 31, 2017
    Publication date: December 6, 2018
    Applicant: salesforce.com, inc.
    Inventors: Amy Catherine Lee, Joseph Andolina, Glenn Sorrentino
  • Publication number: 20180349363
    Abstract: Among heterogeneous nodes in a cluster, one node's capabilities can vary widely from that of others in the same cluster, for example, in a cluster of storage servers. As each of the clients/writers to the cluster may contact different server nodes in the cluster over time, with each contact the client/writer may receive server metric information, including both the contacted node's current metrics as well as metrics for any other nodes of which the contacted node is aware. The client/writer may provide updated information to the contacted node regarding the metrics for other nodes of which the client/writer is aware or has contacted. The exchange of metric information may be piggybacked upon read/write requests to each node to conserve bandwidth.
    Type: Application
    Filed: April 3, 2018
    Publication date: December 6, 2018
    Applicant: salesforce.com, Inc.
    Inventors: Venkateswararao JUJJURI, Andrey Yegorov, Rithin Shetty
  • Publication number: 20180349823
    Abstract: Systems and methods are disclosed for scheduling a service appointment. A method can include analyzing attributes of a customer service request with respect to a problem area. A multi-factor scheduling analysis is performed by analyzing skill level and resource data associated with the problem area attributes for servicing the customer service request. The analysis is used for scheduling a service appointment to handle the customer service request.
    Type: Application
    Filed: June 6, 2017
    Publication date: December 6, 2018
    Applicant: salesforce.com, inc.
    Inventors: Neeraj Ahuja, Nilesh Patel, Priyank Shah, Rasik Phalak
  • Publication number: 20180349359
    Abstract: A system includes a neural network for performing a first natural language processing task. The neural network includes a first rectifier linear unit capable of executing an activation function on a first input related to a first word sequence, and a second rectifier linear unit capable of executing an activation function on a second input related to a second word sequence. A first encoder is capable of receiving the result from the first rectifier linear unit and generating a first task specific representation relating to the first word sequence, and a second encoder is capable of receiving the result from the second rectifier linear unit and generating a second task specific representation relating to the second word sequence. A biattention mechanism is capable of computing, based on the first and second task specific representations, an interdependent representation related to the first and second word sequences.
    Type: Application
    Filed: June 5, 2018
    Publication date: December 6, 2018
    Applicant: salesforce.com,inc.
    Inventors: Bryan McCann, Caiming Xiong, Richard Socher
  • Patent number: 10146915
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for sharing and publishing files. In one aspect, the database system can maintain a user database, a file database and a library. The database system can receive a first request initiated by a first user to share a first file with one or more second users and, responsive to the first request, enable a second set of one or more permissions for each of the second users. The database system also can receive a second request initiated by the first user to publish the first file to the library and, responsive to the second request, publish the first file to the library. The database system additionally can restrict access to the published file based on permissions associated with the library.
    Type: Grant
    Filed: March 23, 2016
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Miko Arnab Bose, Robert J. Snell, Mark Francis Movida, Valliappan Annamalai Natarajan, Adam Thielemann Wegel, Matthew Charles Hagenian, Durgesh Singh
  • Patent number: 10148603
    Abstract: Systems and methods are provided for dynamic electronic message content. A first template is associated with a first electronic message service provider, and a second template is associated with a second electronic message service provider. The first template is incompatible with the second electronic message service provider and/or the second template is incompatible with the first electronic message service provider. Dynamic content for electronic messages is stored in a database accessible by the first electronic message service provider and the second electronic message service provider. The dynamic content includes electronic message addresses associated with intended recipients of the electronic messages. The first electronic message service provider is instructed to generate a set of electronic messages based on the dynamic content, wherein the first electronic message service provider uses the first template to generate the set of electronic messages.
    Type: Grant
    Filed: July 9, 2013
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Alex Ye, Fang Wong, Pallavi Savla
  • Patent number: 10146955
    Abstract: Systems and methods are provided for controlling access to data of heterogeneous origin. A system creates combined access rights from access rights and other access rights for combined data that includes data and other data. The system receives a request to access data that is part of the combined data. The system determines whether to provide access to at least part of the data based on access rights that are part of the combined access rights. The system provides access to at least part of the data in response to a determination to provide access to at least part of the data based on the access rights that are part of the combined access rights.
    Type: Grant
    Filed: February 11, 2013
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventor: Matthew Fuchs
  • Patent number: 10146526
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for deploying updates between environments of a multi-tenant on-demand database system. These mechanisms and methods for deploying updates between environments of a multi-tenant on-demand database system can enable embodiments to provide user-friendly, granular, and/or targeted updates between such environments.
    Type: Grant
    Filed: August 25, 2016
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Jonathan Plax, Timothy Kral, Shannon Hale
  • Patent number: 10147054
    Abstract: Disclosed are methods, systems, and computer program products for displaying content of an enterprise social network feed on a mobile device. In some implementations, a server receives a request to display a parent container feed associated with a parent object in a hierarchical model of objects stored in a database of an on-demand service environment. The server identifies, based a plurality of criteria, a first plurality of information updates associated with a first child object having a child relationship with the parent object. The server also identifies a second plurality of information updates associated with the parent object. The server generates a first set of feed items comprising the first plurality of information updates and a second set of feed items comprising the second plurality of information updates. The server provides for display on a mobile device the first and second sets of feed items in the parent container feed.
    Type: Grant
    Filed: July 21, 2014
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Alexandre Dayon, Anna Bonner Mieritz, Scott Peter Perket, Richard L. Spencer, II, Lorne Keith Trudeau, Craig Villamor
  • Patent number: 10146592
    Abstract: The technology disclosed relates to managing resource allocation to task sequences in a stream processing framework. In particular, it relates to operating a computing grid that includes machine resources, with heterogeneous containers defined over whole machines and some containers including multiple machines. It also includes initially allocating multiple machines to a first container, initially allocating first set of stateful task sequences to the first container, running the first set of stateful task sequences as multiplexed units of work under control of a container-scheduler, where each unit of work for a first task sequence runs to completion on first machine resources in the first container, unless it overruns a time-out, before a next unit of work for a second task sequence runs multiplexed on the first machine resources. It further includes automatically modifying a number of machine resources and/or a number assigned task sequences to a container.
    Type: Grant
    Filed: January 12, 2016
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Patent number: 10146812
    Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for providing a reference to a content object in a user interface using an on-demand database service. A computing device can receive data regarding identification of a content object, where the content object is stored in a data repository external to the on-demand database service. The data regarding the content object can be stored in a persistent object in a database of the on-demand database service. A reference can be provided representing the persistent object to a display device operable to display the reference in a user interface when the display device accesses the on-demand database service. One or more graphical representations can be exposed regarding the content object for display in the user interface by the display device, where the exposed graphical representations depend at least in part on the data repository.
    Type: Grant
    Filed: June 8, 2017
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: David Goldbrenner, Robert J. Snell, James Johnson
  • Patent number: 10148640
    Abstract: This disclosure describes a method for accessing network resources which includes receiving by a first application in a mobile computing device sign-in information from a user and enabling the user to sign in to a second application with the first application to access network resources from a resource server based on (a) a first application identification (ID) of the second application, (b) the user authorizing the second application to the resource server, and (c) receiving an authorization grant from the resource server to enable the second application to access the network resources, the mobile computing device coupled with the resource server via a network.
    Type: Grant
    Filed: September 12, 2016
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Sachin Desai, Qingqing Liu, Ronald Fischer
  • Patent number: 10146597
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for delegating handling of computing events of a mobile device application. For example, an identification of a computing event can be received. The computing event can have associated metadata. The computing event can be associated with a first component of a plurality of components of a first application executable on a mobile device. The plurality of components can comprise at least a native component and a web browser component. One or more rules can be applied to the metadata. Based on the application of the one or more rules to the metadata, a second component can be identified for handling the event. Handling of the event can be delegated to the second component.
    Type: Grant
    Filed: October 6, 2014
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Richard Perry Pack, III, Kevin Venkiteswaran, Qingqing Liu, Sachin Desai, Phillip Norman Calvin
  • Patent number: 10146581
    Abstract: Disclosed are non-limiting examples of systems, apparatus, methods and computer program products for dynamically configuring a process associated with an application based on environmental characteristics monitored by a mobile device. In some implementations, the process includes stages and decision nodes. There is a configurable flow along a path defined by a subset of the stages controlled by a subset of the decision nodes. Contextual data is provided by the mobile device on which the application is usable. The contextual data indicates one or more environmental characteristics associated with a physical environment in which the mobile device is or has been located. The contextual data can be provided as a control input to a decision node associated with a current stage of the process. The process can be configured accordingly.
    Type: Grant
    Filed: January 13, 2017
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventors: Adrian Dieter Rapp, Qingqing Liu, Michael Chou
  • Patent number: 10146510
    Abstract: Techniques for providing custom metadata in a multi-tenant database environment in which hardware and software of the multi-tenant database system is shared by one or more organizations, each having one or more corresponding users. Each of the organizations has associated organization data and organization metadata. Activating procedural code is triggered in response to a trigger event determined by a platform interface. The procedural code is to query the organization metadata provided by the associated organization through a metadata interface provided by a platform developer. The platform interface is provided by the platform developer and the procedural code utilizes compile time dependencies to generate custom metametadata to be maintained by the platform developer and to be provided to the organizational metadata, which is to be maintained by the corresponding organization. The organization data owned by the organization is written to with the procedural code in response to results of the query.
    Type: Grant
    Filed: July 2, 2013
    Date of Patent: December 4, 2018
    Assignee: salesforce.com, inc.
    Inventor: Avrom Roy-Faderman
  • Publication number: 20180341572
    Abstract: A user system includes a user interface, a processor, and one or more stored sequences of instructions. The one or more stored sequences of instructions, when executed by the processor, cause the processor to display a script field within an editor dashboard, of a runtime environment, displayed on the user interface, the editor dashboard configured to define an interactive dashboard of the runtime environment, identify a script entry input into the script field, parse the script entry to identify an operation to be performed within the interactive dashboard in response to a trigger event, and associate the operation with the interactive dashboard, so that the operation will be performed within the interactive dashboard in response to the trigger event based on the association.
    Type: Application
    Filed: May 23, 2017
    Publication date: November 29, 2018
    Applicant: salesforce.com, inc.
    Inventors: Zuye ZHENG, James DIEFENDERFER, Srividhya AGANDESWARAN, Deepinder BADESHA
  • Publication number: 20180341388
    Abstract: Systems, methods, and computer-readable media for implementing a modulate runtime environment (MRTE) are described. The MRTE includes multiple layers that communicate with one another using messages that are routed by connectors. A computer system may implement an MTRE that includes a platform-specific visualization layer and a data layer, which may include a headless execution engine. The data layer may be implemented by multiple types of computing platforms, and the platform-specific visualization layer may be replaced for different computing platforms. Other embodiments may be described and/or claimed.
    Type: Application
    Filed: May 23, 2017
    Publication date: November 29, 2018
    Applicant: salesforce.com, inc.
    Inventors: Zuye ZHENG, James DIEFENDERFER, Si Wan KIM, Niranjan YADAVALI, Sandeep RAWAT, Khushboo SHAH, Nadeem ABOOBAKER
  • Publication number: 20180341392
    Abstract: A database system may include a data storage configured to store one or more data sets and a processor coupled to the data storage. The processor may receive a query for first data included in the one or more data sets and access the data storage to obtain the first data based on the query. The processor may transmit the first data to a user system. The processor may receive an indication of a filter request to filter the first data based on a characteristic. The processor may identify linked data within second data based on the characteristic, the linked data linked to a portion of the first data associated with the filter request. The processor may access the data storage to obtain the linked data and transmit the linked data to the user system, to enable updating of a data presentation to display the linked data.
    Type: Application
    Filed: May 23, 2017
    Publication date: November 29, 2018
    Applicant: salesforce.com, inc.
    Inventors: Zuye ZHENG, Pragya ANAND, Sreevatson Mahabalipuram CHAKRAVARTHY, Katherine Jeanne RUSHTON, Danny LAI, James DIEFENDERFER, Khushboo SHAH, Vaibhav GARG, Sandeep RAWAT
  • Publication number: 20180341924
    Abstract: Methods and systems are provided for generating a calendar view of a schedule that includes a time zone adjusted travel event and calendar items. When a user creates a travel event on a calendar, an adjusted duration for the travel event is computed, and the travel event is then scheduled according to the adjusted duration. The travel event takes place over a first time zone of a starting location that a user departs from at a departure time, and a second (different) time zone of an ending location that the user arrives at an arrival time. The adjusted duration for the travel event that is time-adjusted, based on time zones that the travel event takes place over, to account for any transitions between the time zones that occur during the travel event. Other calendar items that occur on the travel date and are to be displayed in a main user interface of a calendar application can also be detected.
    Type: Application
    Filed: May 26, 2017
    Publication date: November 29, 2018
    Applicant: salesforce.com, inc.
    Inventors: Anthony Desportes, Eric Alexander Hurlima Perret, Kapildev Reddy Gowru, Tigran Abovyan, Ravi L. Honakere, Kayvaan Ghassemieh, Vatsal Shah
  • Patent number: 10140322
    Abstract: A system may include multiple personal data sources and a machine-implemented data extractor and correlator configured to retrieve personal data from at least one of the personal data sources. The data extractor and correlator may extract information from unstructured data within the retrieved personal data and correlate the extracted information with previously stored structured data to generate additional structured data. The system may also include a storage device configured to store the previously stored structured data and the additional structured data. A natural language query module may be configured to receive a natural language query from a user and provide a response to the natural language query based at least in part on one or both of the previously stored structured data and the additional structured data.
    Type: Grant
    Filed: August 11, 2016
    Date of Patent: November 27, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: Thierry Donneau-Golencer, Rajan Singh, Madhu Yarlagadda, Corey Hulen, Kenneth C. Nitz, William Scott Mark
  • Patent number: 10140153
    Abstract: In accordance with embodiments for facilitating action-based fair allocation and usage of thread resources, and by way of example, a method includes receiving job requests and bids from organizations over a network, where each job request and the corresponding bid is placed by a user associated with an organization having a resource currency value within a multi-tenant database system, determining resource currency values associated with pending jobs relating to the organizations, wherein the resource currency values corresponds to resources dedicated to the pending jobs, performing an auction of the received bids for resources that are not dedicated and remains available for purchase, where a bid includes a purchase request to purchase the available resources, prioritizing the job requests based on the dedicated resources and the auction of the available resources, and processing the job requests based on the prioritized job requests.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: November 27, 2018
    Assignee: salesforce.com, inc.
    Inventor: Xiaodan Wang
  • Patent number: 10140456
    Abstract: During runtime of the software application, the runtime analysis framework may assign input tags to objects associated with the user requests. The input tags may identify the requests as potentially malicious and carry a security risk. The RTA framework then may assign sanitization tags to the objects identifying security checks performed on the objects during runtime. The RTA framework identifies output responses to the user requests that include the objects and compares the input tags assigned to the objects with any sanitization tags assigned to the objects. The RTA framework may identify the software application as susceptible to a security vulnerability when the input tags for the objects do not include corresponding sanitization tags.
    Type: Grant
    Filed: June 8, 2016
    Date of Patent: November 27, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: Sergey Gorbaty, Travis Safford, Xiaoran Wang, Yoel Gluck
  • Publication number: 20180337873
    Abstract: Email updating apparatuses and methods of updating an email are disclosed herein. In embodiments, a method of updating emails may be provided. The method may include identifying an email selected for opening by a user on a client device, scanning the email, determining if the email refers to a message thread or social media post on a message service provider's server, obtaining contents of the message thread or social media post that were added subsequent to the sending of the email from the message service provider's server, and displaying the email to the user with the added contents. Other embodiments may be disclosed or claimed.
    Type: Application
    Filed: May 16, 2017
    Publication date: November 22, 2018
    Applicant: salesforce.com, inc.
    Inventors: Tyler Kanyon Clark, Alexander Joseph Baden, Sreejesh Divakaran Nair
  • Publication number: 20180336337
    Abstract: Systems and methods are described to validate user connections to one or more application servers within a multi-tenant application system. A domain-level cookie at the client identifies any active connections for that client. As the client requests a connection to a particular application, the cookie is provided to a validation server that determines if any previously-established sessions with the multi-tenant system exist, and/or if such sessions remain active. If an active session already exists, then the client can be redirected to a particular server to continue the previously-established session. If no valid prior sessions are available, then the client can be validated and a new connection to an appropriate server can be established, as appropriate.
    Type: Application
    Filed: May 8, 2018
    Publication date: November 22, 2018
    Applicant: Salesforce.com, inc.
    Inventor: Jong LEE
  • Patent number: 10133795
    Abstract: A system, method and apparatus for providing real-time tracking of user personalized metrics from a database are provided. A request is received from a user device for personalized metrics data from a customer relationship management (CRM) application. A home page user interface is transmitted for display on the user device. The home page user interface provides several icons for user selection, where each of the several icons corresponds to a unique personal metrics category. A selection of one of the several icons is received. A user interface for a personal metrics category corresponding to the selected icon is transmitted for display on the user device. The user interface provides for display on the user device at least one personalized metrics data corresponding to the personal metrics category.
    Type: Grant
    Filed: March 23, 2015
    Date of Patent: November 20, 2018
    Assignee: salesforce.com, inc.
    Inventors: Cameron Rose Reed, Lajja Mehta, Kapil Reddy Gowru, Pierre-Marie Dartus, Angela Lee Sy
  • Patent number: 10135766
    Abstract: Systems, device and techniques are disclosed for evaluating domains to send emails while maintaining sender reputation. Registration records of a domain are retrieved. The registration records include a mail server record and one or more records linking the domain to another domain or to an IP address. The mail server record is verified to be associated with a domain that is not on a black list. A webpage is retrieved from a website associated with the one or more records linking the domain to another domain or to an IP address. The webpage is compared to webpages for websites that are on white lists. An electronic communications sending strategy is determined based on verifying that the mail server record is associated with a domain that is not on a blacklist and comparing of the webpage to webpages for websites that are on one or more white lists.
    Type: Grant
    Filed: September 17, 2014
    Date of Patent: November 20, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventor: James Michael Ciancio-Bunch
  • Patent number: 10136044
    Abstract: A method, apparatus and system for sharing object information which executes a video-chat session between an agent and a mobile client using an application hosted by a server. There is presented a view in common executed by a server application to both the agent and the mobile client for viewing objects captured by the mobile client during the video-chat session. There is identified by the agent a viewed object captured by the mobile client where the captured objected has been viewed by the agent in the common view during the video-chat session. The captured objected may be selected by the agent during the video-chat session and the agent may retrieve information remotely about the selected object to send to the mobile client.
    Type: Grant
    Filed: February 22, 2017
    Date of Patent: November 20, 2018
    Assignee: salesforce.com, inc.
    Inventor: Aaron Eisses
  • Patent number: 10135847
    Abstract: A client system such as a database system may be vulnerable to intrusion by an unauthorized user or system through a reverse secure shell connection that enables the intruder to execute OS-level or shell commands on the client system. A reverse shell connection may be detected by monitoring and inspecting packet data traffic between the client system or internal network, and an exterior or “foreign” network. In one example of such a process, after detecting a normal shell session originating inside the internal network, a reverse shell connection exploiting the initial shell detection is detected by analyzing the transmission directions and payload sizes of a sequence of the monitored packets relative to a predetermined traffic pattern. The specific pattern may be selected for different operating systems.
    Type: Grant
    Filed: May 18, 2016
    Date of Patent: November 20, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: John Brooke Althouse, William Roger Salusky, Jeffrey S. Atkinson
  • Publication number: 20180330333
    Abstract: Methods and systems are provided for performing actions with respect to records maintained by a database system from within a calendar context of a calendar application. An association between a type of target object selected from a list of target objects for an organization, and an action type selected from a list of action types is created to define a quick action that is can be performed with respect to an instance of the type of target object. When a user interacts with a calendar item that relates to a record that is an instance of the target object and represents data associated with the calendar item, a quick action UI element is displayed within a main UI of the calendar application. When the user interacts with the quick action UI element, the quick action can be performed with respect to the record from within calendar context.
    Type: Application
    Filed: May 12, 2017
    Publication date: November 15, 2018
    Applicant: salesforce.com, inc.
    Inventors: Kapildev Reddy Gowru, Eric Alexander Hurlimann Perret, Anthony Desportes, Tigran Abovyan, Ravi L. Honakere, Kayvaan Ghassemieh, Vatsal Shah
  • Publication number: 20180329605
    Abstract: A method and system for arranging, on a display of a device, graphic elements within a user interface (UI) requiring a touch for selection. Initially, receiving, from sense elements at edges of the display of the device, signals indicative of whether the device is in a right hand or in a left hand of the user when the user is making single handed selections by touch. Then, determining by the signals whether the device is in the right hand or left hand of the user. Next, arranging the graphic elements of the UI, to allow for single handed selections with a greater ease by the user in the right hand or left hand by arranging in the first arrangement, the graphic elements for accessing by fingers of the right hand of the user and in the second arrangement, the graphic elements for accessing by fingers of the left hand.
    Type: Application
    Filed: May 15, 2017
    Publication date: November 15, 2018
    Applicant: salesforce.com, inc.
    Inventor: Jujjuri Venkateswararao
  • Publication number: 20180330334
    Abstract: Methods and systems are provided for creating an instance of an object from within a context of a user interface of a calendar application. The calendar application can automatically detect existing calendars that are associated with a user of a particular organization, and dynamically determine different object types that are associated with calendar items displayed in each of the existing calendars. The different object types can include standard objects and custom objects. The calendar application can then provide a new object creation user interface (UI) element that (when selected) includes a list of the different object types that are displayed in response to selecting the new object creation UI element. When a user selects one of the different object types from the list, the calendar application can create, from within the context of the main user interface of the calendar application, an instance of the object in the cloud computing platform.
    Type: Application
    Filed: May 12, 2017
    Publication date: November 15, 2018
    Applicant: salesforce.com, inc.
    Inventors: Kapildev Reddy Gowru, Eric Alexander Hurlimann Perret, Anthony Desportes, Tigran Abovyan, Ravi L. Honakere, Kayvaan Ghassemieh, Vatsal Shah
  • Publication number: 20180330389
    Abstract: A method for identifying positive online usage trends based on image analysis has been developed. First, a target group is identified as a subject of analysis and online image postings by that group are captured and analyzed for subject matter and favorable usage using convolution neural networking. Data associated with the subject matter and favorable usage are stored as a dataset related to the target group in a database. Parameters are selected that indicate a positive usage trend and a predictive model analyzes the stored data sets based on those parameters.
    Type: Application
    Filed: May 15, 2017
    Publication date: November 15, 2018
    Applicant: salesforce.com, inc.
    Inventors: Alan Hwang, Youngjun Kwak
  • Publication number: 20180330290
    Abstract: One or more implementations relate generally to a platform architecture planning process utilizing architecture type unit definitions. For example, an architecture for realizing a customer system on a cloud computing platform may be defined in terms of a plurality of architecture types, each type (AT) defined by plural architecture type units (ATUs), and each ATU comprising a set of ATU Details.
    Type: Application
    Filed: July 9, 2018
    Publication date: November 15, 2018
    Applicant: SALESFORCE.COM, INC.
    Inventors: Gerhard Friedrich Mack, Stefan Pühl
  • Patent number: 10127297
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating dynamic integration of disparate database architectures for efficient management of resources in an on-demand services environment in a multi-tenant environment according to one embodiment. In one embodiment and by way of example, a method includes receiving, at a first database platform, a job request in a first programming package, transforming the job request from the first programming package to a second programming package, transmitting the job request in the second programming package to a second database platform for processing. The job request may be processed at the second database platform that is independent of the first database platform. The method may further include receiving an output relating to the processing of the job request.
    Type: Grant
    Filed: November 23, 2015
    Date of Patent: November 13, 2018
    Assignee: salesforce.com, inc.
    Inventors: Narayan Bharadwaj, Prashant Kommireddi, Jed Crosby
  • Patent number: 10127130
    Abstract: Methods for analyzing and rendering business intelligence data allow for efficient scalability as datasets grow in size. Human intervention is minimized by augmented decision making ability in selecting what aspects of large datasets should be focused on to drive key business outcomes. Variable value combinations that are predominant drivers of key observations are automatically determined from several competing variable value combinations. The identified variable value combinations can then be then used to predict future trends underlying the business intelligence data. In another embodiment, an observed outcome is decomposed into multiple contributing drivers and the impact of each of the contributing drivers can be analyzed and numerically quantified—as a static snapshot or as a time-varying evolution.
    Type: Grant
    Filed: March 27, 2015
    Date of Patent: November 13, 2018
    Assignee: salesforce.com
    Inventors: Arijit Sengupta, Brad A. Stronger, Griffin Chronis
  • Patent number: 10127560
    Abstract: Methods and systems are provided for responding to customer posts on a plurality of social media channels from a customer service portal of a Customer Relationship Management (CRM) system of an organization. A retrieval system can retrieve, based on one or more rules specified by a rules engine, data from a first customer post on a first social media channel. The first customer post is identified using one or more rules that finds customer posts that warrant a customer service response from the organization. Based on the data from the first customer post, a parser of the CRM system creates a first case that can be displayed at the customer service portal, which automatically pre-populates a first response to the first customer post in compliance with protocols associated with the first social media channel that allow the first response to be communicated via the first social media channel.
    Type: Grant
    Filed: January 30, 2018
    Date of Patent: November 13, 2018
    Assignee: salesforce.com, inc.
    Inventors: Eric Moore, Sutthipong Thavisomboon, Yuseung Kim, Bryan Hart, Jaroslaw Kozieronek
  • Patent number: 10129258
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for providing a security model for component-based web applications. Documents for a web-based application are received, with the application containing custom components and Application Programming Interface (API) components. A Document Object Model (DOM) is processed corresponding to the web-based application, with the custom and API components modeled in hierarchical form. For each custom component, a key is assigned in accordance with the rules of capability security, accessible custom components are identified for which the custom component can provide the assigned key, a virtual DOM is generated for the custom component with the component and identified accessible custom components being modeled in hierarchical form, and the custom component is prohibited access to all inaccessible custom components.
    Type: Grant
    Filed: November 30, 2016
    Date of Patent: November 13, 2018
    Assignee: salesforce.com, inc.
    Inventors: Doug Chasman, Caridy Patiño, Trevor James Bliss, Sergey Gorbaty
  • Publication number: 20180322168
    Abstract: Systems, methods, and computer-readable media for asynchronous (async) querying are described. In embodiments, a system may convert a user-issued query into a distributed execution instruction set (DEIS), and issue the DEIS to data stores that may have various database structures. The system may obtain database objects from the data stores, and store a result set indicating the obtained database objects in a location specified by the user-issued query. The system may also provide mechanisms to allow users to view progress of their async query jobs and/or cancel ongoing async query jobs. Other embodiments may be described and/or claimed.
    Type: Application
    Filed: May 4, 2017
    Publication date: November 8, 2018
    Applicant: salesforce.com, Inc.
    Inventors: Eli LEVINE, Samarpan Jain, James Ferguson, Jan Asita Fernando, Bharadwaj Tanikella, Saikiran Perumala, Cody Marcel
  • Publication number: 20180324239
    Abstract: In one embodiment, a stream processing system ingests data from one or more data sources and converts the data into an unbounded stream for an event stream processor. The stream processing system may include a first coordinating spout instance that is deployed at a first time, the first coordinating spout instance to instantiate one or more second spout instances and deploy said one more second spout instances at a second time that is later than the first time; the one or more second spout instances to: connect to the one or more data sources, respectively, and ingest a respective portion of the data from its respective one of the one or more data sources; and output messages based on the ingested portions of the data; wherein the unbounded stream for the event stream processor is based on the messages. Other embodiments may be disclosed and/or claimed.
    Type: Application
    Filed: December 11, 2017
    Publication date: November 8, 2018
    Applicant: salesforce.com, inc.
    Inventors: Stephen POWIS, Stan LEMON, Kevin PEEK
  • Publication number: 20180324272
    Abstract: A computer-implemented method of providing content using a request-response protocol is provided. The method comprises storing a data object associated with a key, receiving a first response message from a server containing an invalidate parameter wherein the invalidate parameter includes a pattern that matches the key, and invalidating the stored data object associated with the key in response to the invalidate parameter. A computing system comprising one or more processors and non-transitory computer readable storage medium embodying programming instructions configurable to cause the one or more processors to implement a proxy cache is also provided. The proxy cache is configured to store a data object associated with a key, receive a first response message from a server containing an invalidate parameter wherein the invalidate parameter includes a pattern that matches the key, and invalidate the stored data object associated with the key in response to the invalidate parameter.
    Type: Application
    Filed: May 8, 2017
    Publication date: November 8, 2018
    Applicant: salesforce.com, inc.
    Inventors: Brian Toal, Paymon Teyer
  • Publication number: 20180322178
    Abstract: The technology disclosed relates to creating and frequently updating multiple online analytic processing (OLAF) analytic databases from an online transaction processing (OLTP) transaction updatable system that includes transaction commit, rollback, and field level security capabilities. It also relates to transparently decoupling extraction from rebuilding of frequently updated OLAP analytic databases from the OLTP transaction updatable system.
    Type: Application
    Filed: May 8, 2017
    Publication date: November 8, 2018
    Applicant: salesforce.com, inc.
    Inventors: Alex GITELMAN, Ruisheng SHI
  • Publication number: 20180324153
    Abstract: Client fingerprints can be used to detect and defend against malware and hacking into information systems more effectively than using IP addresses. A unique client fingerprint can be based on data found in the client's SSL client hello packet. SSL version, cipher suites, and other fields of the packet can be utilized, preferably utilizing individual field values in the order in which they appear in the packet. The ordered values are converted to decimal values, separated by delimiters, and concatenated to form an identifier string. The identifier string may be mapped, preferably by a hash function, to form the client fingerprint. The client fingerprint may be logged, and whitelists and blacklists may be formed using client fingerprints so formed.
    Type: Application
    Filed: May 8, 2017
    Publication date: November 8, 2018
    Applicant: salesforce.com, inc.
    Inventors: John Brooke ALTHOUSE, Jeffrey S. ATKINSON, Joshua ATKINS
  • Patent number: 10120914
    Abstract: Improved integrated search techniques. A request for performance of a search for objects is received within a multi-tenant database environment having a plurality of tenants each having individual tenant information. A query is generated in response to the request. The query is specialized based on tenant information corresponding to a tenant from which the request originates. The tenant information is retrieved from the multi-tenant database environment. The query is performed on information stored in the multi-tenant database environment. Results of the query are presented to a user in a graphical user interface.
    Type: Grant
    Filed: March 12, 2014
    Date of Patent: November 6, 2018
    Assignee: salesforce.com, inc.
    Inventor: James D. Vogt
  • Patent number: 10122592
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for serving an application from a custom subdomain. These mechanisms and methods for serving an application from a custom subdomain can enable improved data security, enhanced system performance, optimized resource utilization, etc.
    Type: Grant
    Filed: August 30, 2017
    Date of Patent: November 6, 2018
    Assignee: salesforce.com, inc.
    Inventors: Jayesh Sureshchandra, Peter Dapkus, Aaron Fiske, Nikita Prokopev, Ryan Guest, Addison Luh
  • Patent number: 10122661
    Abstract: An email messaging system is provided that includes a first email message server, a second email message server and a distributed database system that stores a blockchain. The first email message server receives an email message from a first user system, and records a selected component of the received email message into a block of the blockchain. The selected component of the email message is added to the blockchain after validation by other participants in the blockchain. When the second email message server receives the email message from the first email message server, the second email message server can determine whether a component from the received email message matches the selected component that is stored in the block of the blockchain.
    Type: Grant
    Filed: July 12, 2016
    Date of Patent: November 6, 2018
    Assignee: salesforce.com, inc.
    Inventor: Tal Golan
  • Patent number: D833471
    Type: Grant
    Filed: August 18, 2017
    Date of Patent: November 13, 2018
    Assignee: salesforce.com, inc.
    Inventors: Andrew Chung, William Joseph Flynn, III, Drew Hamlin
  • Patent number: D834038
    Type: Grant
    Filed: March 30, 2017
    Date of Patent: November 20, 2018
    Assignee: salesforce.com, inc.
    Inventor: Yuseung Kim
  • Patent number: D834610
    Type: Grant
    Filed: April 25, 2016
    Date of Patent: November 27, 2018
    Assignee: salesforce.com, inc.
    Inventor: Yuseung Kim
  • Patent number: D834616
    Type: Grant
    Filed: November 3, 2017
    Date of Patent: November 27, 2018
    Assignee: salesforce.com, inc.
    Inventors: George Hu, Yijing Zhang