Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type
  • Publication number: 20240357058
    Abstract: Online meeting software typically generates a flow of data. A server system is configured to receive the flow of data, which may include metadata. The data may include metadata of online meetings. Different types of metadata are generated by online meetings. Such different types of metadata are provided in different patterns. Different types of metadata are provided throughout the online meeting session or at various points of the session and are provided to various different elements of the server system. The various different metadata received are then parsed and certain specific metadata elements are identified to match the different metadata streams.
    Type: Application
    Filed: April 20, 2023
    Publication date: October 24, 2024
    Applicant: Salesforce, Inc.
    Inventors: Zhenyu WANG, Tongzhou ZHOU, Priyadarshini MITRA, Karthik VIJAYAN, Sreya BASUROY, Heng ZHANG
  • Patent number: 12124453
    Abstract: A method for configuring the operation of the software of a data as a service (DAAS) system during run time is described. The configuring includes receiving a match query from a customer relationship management system that transmitted the match query responsive to a user using an interface to trigger an update of records in the customer relationship management system that were previously imported from the DAAS system, querying for records in the dataset that match records in the customer relationship management system previously imported from the DAAS system, the querying configured at run time according to metadata that identifies, for records in the dataset, a field to match on and a match threshold, and producing a match query result that includes records in the dataset to be imported to update records that were previously imported from the DAAS system.
    Type: Grant
    Filed: November 30, 2023
    Date of Patent: October 22, 2024
    Assignee: Salesforce, Inc.
    Inventors: Kaushal Bansal, Venkata Muralidhar Tejomurtula, Azeem Feroz, Dmytro Kashyn, Dmytro Kudriavtsev, Shouzhong Shi, Ajitesh Jain
  • Patent number: 12124689
    Abstract: Various embodiments of the present invention are directed to an improved group-based communication apparatus that is configured to efficiently manage group-based communication interfaces associated with one or more group-based communication workspaces. The group-based communication apparatus is configured to create and assign labels in association with one or more of a plurality of group-based communication channels that are associated with two or more groups or organizations. The labels corresponding to the communication channels associated with the two or more groups or organizations may be displayed to a sidebar label focus interface component of a sidebar pane of the group-based communication interfaces. The labels may be combined with other data of the groups or organizations, such as group-based communication workspaces, to assemble one or more work graph data structures.
    Type: Grant
    Filed: June 15, 2021
    Date of Patent: October 22, 2024
    Assignee: Salesforce, Inc.
    Inventors: Michael Montazeri, Kyle Stetz, Matthew Hodgins
  • Patent number: 12126582
    Abstract: Techniques for locating information previously shared via a virtual space of a communication platform are disclosed herein. For example, the communication platform may receive, at the virtual space associated with a first user and a second user, a message containing one or more keywords. Based at least in part on receiving an indication from one of the first user or the second user, the communication platform may determine that the message is a searchable message. In some examples, the communication platform may then receive, from a third user of the communication platform unassociated with the virtual space, a request to access one or more messages associated with a keyword of one or more keywords. Based at least in part on receiving the request, the communication platform may cause presentation, to the third user, of at least a portion of the searchable message.
    Type: Grant
    Filed: May 18, 2023
    Date of Patent: October 22, 2024
    Assignee: Salesforce, Inc.
    Inventor: Devaunsh Sambhav
  • Patent number: 12124859
    Abstract: A computer-implemented method for exposing a software component through a predetermined protocol is disclosed. The method may include receiving a software component including at least one of a configuration, an operation, a trigger, and a parameter, and receiving a metamodel describes the configuration, the operation, the trigger, and the parameter. The method may also include generating a microservice and an API specification entirely based on the metamodel without additional coding. The computer-implemented method may further include deploying the microservice such that the microservice accepts incoming requests described by the API specification, and receiving a formatted response from the deployed microservice. The method may also include receiving a new configuration of the software component created on the deployed microservice, and generating a resource identifier that identifies the new configuration of the software component.
    Type: Grant
    Filed: December 21, 2022
    Date of Patent: October 22, 2024
    Assignee: Salesforce, Inc.
    Inventor: Mariano Luis Gonzalez
  • Patent number: 12124458
    Abstract: A query may be determined based on data retrieval parameter values. The data retrieval parameter values may include a data type parameter identifying a designated data type of a plurality of data types corresponding with database observability data generated during operation of a database system. The of data retrieval parameter values may also include a designated time period during which to retrieve data associated with the designated data type. A query may be determined based on the plurality of data retrieval parameter values via a collection manager in a database application layer associated with the database system. The query may be executed to retrieve a designated dataset of database observability data corresponding with the designated data type and generated by the database system during the designated time period.
    Type: Grant
    Filed: November 3, 2022
    Date of Patent: October 22, 2024
    Assignee: Salesforce, Inc.
    Inventors: Paymon Teyer, Sumana Panjala, Robert Weber, Priyanshu Singh
  • Patent number: 12124824
    Abstract: In some embodiments, a method receives a definition that associates a compiler with a content type. The definition defines blocks that can be included in the content type. The method receives an input to create the content type on a platform. A compiler is selected from a plurality of compilers based on the compiler being associated with the content type in the definition. Compilers use different technologies to generate content, and the platform allows the plurality of compilers to be used. The method receives a model for creating content for the content type and processes the model using the compiler to create output for blocks in the model. The output for the blocks is rendered to display the content on a user interface.
    Type: Grant
    Filed: January 31, 2023
    Date of Patent: October 22, 2024
    Assignee: Salesforce, Inc.
    Inventors: Pradeep Kumar Saraswathi, Andrew Peterson, Sridhar Subramaniam, Shelby Hubick, Dylan Merrick, Ronak Shah
  • Publication number: 20240348620
    Abstract: A plurality of permissions associated with the on-demand computing services environment may be identified. Each of the permissions may identify a respective one or more actions permitted to be performed within the on-demand computing services environment. Each of the permissions may be granted to a respective one or more user accounts within the on-demand computing services environment. A degree of overlap between a first group of the user accounts granted a first one of the permissions and a second group of the user accounts granted a second one of the permissions may be determined. When the degree of overlap exceeds a designated threshold, a designated permission set that includes the first permission and the second permission may be created.
    Type: Application
    Filed: May 6, 2024
    Publication date: October 17, 2024
    Applicant: Salesforce, Inc.
    Inventors: Freeman Parks, Ryan D. Woebkenberg
  • Patent number: 12118373
    Abstract: Implementation of a guided rules editor comprises displaying a view of a user interface (UI) of the guided rules editor to a user on the client device. Metadata of an organization to which the user belongs is fetched and used to identify which data of the organization is eligible for rule creation and attributes of the metadata are used to determine a layout of the one or more UI selection elements. One or more UI selection elements are rendered in one or more positions in the view on a display screen according to the layout and at least a portion of the one or more UI selection elements are populated with the data of the organization. Responsive to receiving user input of the one or more UI selection elements, an organization-specific rule is generated and saved to a data repository for execution by a rules engine after rule compilation.
    Type: Grant
    Filed: December 15, 2022
    Date of Patent: October 15, 2024
    Assignee: Salesforce, Inc.
    Inventors: Parth Vijay Vaishnav, Mitchell Christensen, Kevin Han
  • Patent number: 12118349
    Abstract: Systems and methods are provided for determining, at an operator executed on a server that is separate from an application, whether to perform an update of the application. The operator may perform an upgrade precheck when it is determined that the update to the application is to be performed. The precheck may include determining whether a database migration is to be performed as part of the update to the application, and receiving an update mode and an update type to determine the upgrade to the application. The operator may provide to the application via an application program interface (API), one or more application shutdown configuration parameters for the update based on the received update mode and update type of the upgrade precheck. The operator may deploy the update to the application based on the determined update mode and update type.
    Type: Grant
    Filed: July 30, 2021
    Date of Patent: October 15, 2024
    Assignee: Salesforce, Inc.
    Inventors: Derek Forrest, Thomas Budich, Philipp Otto, Martin Hartmann, Kevin Fairfax, Frank Müller, Eric Liljeback
  • Patent number: 12118378
    Abstract: A method by one or more electronic devices for spinning up a scoring container on demand. The method includes receiving, from an orchestrator component via an application programming interface (API), a request to spin up the scoring container, wherein the scoring container is configured to provide scoring functionality, spinning up the scoring container responsive to receiving the request to spin up the scoring container, and providing, to the orchestrator component via the API, a response to the request to spin up the scoring container, wherein the response includes a uniform resource locator (URL) to use to submit scoring requests to the scoring container.
    Type: Grant
    Filed: June 2, 2021
    Date of Patent: October 15, 2024
    Assignee: Salesforce, Inc.
    Inventors: Yuliya L. Feldman, Alexandr Nikitin, Manoj Agarwal, Chirag Rajan
  • Publication number: 20240338302
    Abstract: Implementations(s) for simulated software features are described. Responsive to a request for accessing a first web page, first code for the first web page is caused to be retrieved from a first web application. Responsive to the first code, the first web page is caused to be displayed with an access to a simulation of a feature that may be used in the first web application. Responsive to a user's selection of the access, the first web page is caused to be updated to include a first user interface (UI) component that identifies a second web page; responsive to the updated first web page, second code for the second web page is caused to be retrieved from a second web application; and responsive to the second code, the second web page is caused to be displayed inside the first UI component to allow for the simulation.
    Type: Application
    Filed: June 5, 2023
    Publication date: October 10, 2024
    Applicant: Salesforce, Inc.
    Inventors: Wenying Yang, Billy Ma, Vandit Garg
  • Patent number: 12111858
    Abstract: A text interaction record including interaction text from one or more messages between a client machine and a service provider is received at a database system. A search vector including a text embedding representing the interaction text in a multi-dimensional vector space may be determined based on the interaction text via a processor at the database system. A reference interaction record including reference interaction text may be retrieved from the database system based on the search vector. The reference interaction record may include a reference vector representing the reference interaction text in the multi-dimensional vector space. Recommended reply text is determined based on the interaction text and the reference interaction text by a large language model configured to generate the recommended reply text in response to a prompt that includes one or more natural language instructions.
    Type: Grant
    Filed: October 4, 2023
    Date of Patent: October 8, 2024
    Assignee: Salesforce, Inc.
    Inventors: Regunathan Radhakrishnan, Zachary Alexander, Yuanxin Wang, Sitaram Asur, Aron Kale
  • Patent number: 12112029
    Abstract: Disclosed herein are system, method, and computer program product embodiments for improving user experiences within a cloud collaboration platform that integrates communication tools with word processor functions to enhance workflows, save time, and promote teamwork in the development of slide presentations. To improve usability, a cloud collaboration platform may furnish a reader mode to streamline the presentation review process. The reader mode may allow viewers to review the presentation as the presentation will eventually be presented to an audience. The viewers may provide comments and feedback on the presentation without being inundated with comments and metadata added to an edit mode of the presentation by the original authors.
    Type: Grant
    Filed: September 7, 2021
    Date of Patent: October 8, 2024
    Assignee: Salesforce, Inc.
    Inventors: Andy Chung, Aaron Boodman, Erik Arvidsson, Kevin Gibbs, Julie Tung, Diana Berlin
  • Patent number: 12112119
    Abstract: Embodiments described herein provide a contextual conversation summarization mechanism on a chat platform. Specifically, a communication interface receives a first conversation line originated from a first user and a second conversation line originated from a second user. The mechanism then determines that the first conversational line and the second conversational line belong to a same conversation channel based on a channel indicator. The first conversation line and the second conversation line are concatenated as an input to a summarization model. The summarization model then generates a summary of the conversation channel associated with a timestamp. A first visualization element representing a first conversation contribution by the first user and a second visualization element representing a second conversation contribution by the second user are generated based on the generated summary.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: October 8, 2024
    Assignee: Salesforce, Inc.
    Inventor: Sönke Rohde
  • Patent number: 12112523
    Abstract: Embodiments described herein a CROss-Modal Distribution Alignment (CROMDA) model for vision-language pretraining, which can be used for retrieval downstream tasks. In the CROMDA mode, global cross-modal representations are aligned on each unimodality. Specifically, a uni-modal global similarity between an image/text and the image/text feature queue are computed. A softmax-normalized distribution is then generated based on the computed similarity. The distribution thus takes advantage of property of the global structure of the queue. CROMDA then aligns the two distributions and learns a modal invariant global representation. In this way, CROMDA is able to obtain invariant property in each modality, where images with similar text representations should be similar and vice versa.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: October 8, 2024
    Assignee: Salesforce, Inc.
    Inventors: Shu Zhang, Junnan Li, Ran Xu, Caiming Xiong, Chetan Ramaiah
  • Patent number: 12112131
    Abstract: Embodiments described herein provide a system and method for extracting factual information. The system transforms a query into a natural language prompt in a format of a query subject and a queried relation. The system encodes, via an embedding layer of a pre-trained language model, the natural language prompt into a first embedding. The system encodes, via the adapter model, the first embedding into a second embedding based on a probability that the second embedding returns the factual information when the second embedding is fed the first attention layer of the pre-trained language model. The system decodes, by the first attention layer of the pre-trained language mode, the second embedding into a response to the query. The system extracts the factual information from the decoded response to the query.
    Type: Grant
    Filed: January 28, 2022
    Date of Patent: October 8, 2024
    Assignee: Salesforce, Inc.
    Inventors: Benjamin Newman, Nazneen Rajani, Prafulla Kumar Choubey
  • Patent number: 12112138
    Abstract: Embodiments provide a software framework for evaluating and troubleshooting real-world task-oriented bot systems. Specifically, the evaluation framework includes a generator that infers dialog acts and entities from bot definitions and generates test cases for the system via model-based paraphrasing. The framework may also include a simulator for task-oriented dialog user simulation that supports both regression testing and end-to-end evaluation. The framework may also include a remediator to analyze and visualize the simulation results, remedy some of the identified issues, and provide actionable suggestions for improving the task-oriented dialog system.
    Type: Grant
    Filed: June 2, 2022
    Date of Patent: October 8, 2024
    Assignee: Salesforce, Inc.
    Inventors: Guangsen Wang, Samson Min Rong Tan, Shafiq Rayhan Joty, Gang Wu, Chu Hong Hoi, Ka Chun Au
  • Publication number: 20240333716
    Abstract: Methods, systems, and storage media are described for providing access to private resources such as in a Virtual Private Cloud (VPC) or in a database which is behind a Virtual Private Network (VPN). The solution involves configuring access to the privately owned resource, then using an integration platform to solve design operations or execute the full integration against the private resources. Ephemeral (short-term) or long-term connectivity can be provided.
    Type: Application
    Filed: March 27, 2023
    Publication date: October 3, 2024
    Applicant: salesforce.com, inc.
    Inventors: Federico Piagentini, David Oscar Rafaniello
  • Patent number: 12105725
    Abstract: Methods, systems, apparatuses, devices, and computer program products are described. A system may identify, from an event log including log entries for a tenant of a multi-tenant database system, a pattern of log entries corresponding to main actions and satisfying a frequency threshold. The system may identify log entries associated with the pattern and corresponding to the main actions, detailed actions, or both. The system may retrieve data corresponding to a history field of a data object associated with the pattern and may determine at least a portion of a process flow for the data object according to the pattern and based on the log entries and the historical data. The process flow may include operations to perform using the data object. In some cases, the system may transmit, to a user device, an indication of the portion of the process flow for user review and implementation.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Zineb Laraki, Penny Tselikis, Till Christian Bergmann, Michael Weil, Christian Posse, Jason Teller, Alex Edelstein, Sarah Joann Aerni, Mehmet Ezbiderli
  • Patent number: 12106073
    Abstract: Systems, methods, and computer-readable media are provided for reducing a number of potential code paths such that it is feasible to examine all possible code paths within source code. Source code may be received. The source code may be traversed such that the path is recorded. Predicates may cause the path to split such that both paths can be traversed with the result of the predicate stored such that the path does not need to split again when encountering a new predicate for which the stored predicate is determinative. The determined paths can then be used by applications.
    Type: Grant
    Filed: August 5, 2022
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Jeff Bartolotta, Roopa Mohan, Josh Feingold
  • Patent number: 12105715
    Abstract: Techniques are disclosed in which a server computer system manages a database cache for multiple different tenants. The system may compare a key having an unidentified tenant with key segments having a number of occurrences within a database cache satisfying a threshold count, where the key is included in a key-value entry of the cache storing data for multiple tenants. Key segments for keys of the database cache and corresponding occurrence counts are stored in a central database. Based on the comparing, the system determines whether the unidentified key matches one of the key segments satisfying the threshold count. In response to the system determining a match, a tenant corresponding to the unidentified key is identified based on the matching key segment. The disclosed techniques may advantageously allow for analysis of cache metrics for tenants and more efficient use of the cache (e.g., by altering cache parameters for individual tenants).
    Type: Grant
    Filed: October 19, 2021
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventor: Harsha Vattem
  • Patent number: 12106541
    Abstract: Embodiments described herein provide an intelligent method to select instances, by utilizing unsupervised tracking for videos. Using this freely available form of supervision, a temporal constraint is adopted for selecting instances that ensures that different instances contain the same object while sampling the temporal augmentation from the video. In addition, using the information on the spatial extent of the tracked object, spatial constraints are applied to ensure that sampled instances overlap meaningfully with the tracked object. Taken together, these spatiotemporal constraints result in better supervisory signal for contrastive learning from videos.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Brian Chen, Ramprasaath Ramasamy Selvaraju, Juan Carlos Niebles Duque, Nikhil Naik
  • Patent number: 12105744
    Abstract: Embodiments described herein provide a semantic parsing framework which may be referred to as Uni-Parser. The Uni-Parser framework may be applied to question answering on both knowledge bases and databases. The three main stages of the Uni-Parser framework are enumeration, ranking, and generation. At the enumeration stage, primitives are enumerated based on matching the question to the data structure. After enumerating primitives, the Uni-Parser framework may rank the primitives used a trained ranker model. The top ranked primitives may then be used as inputs to a generator which is a learned sequence to sequence model which produces a logical form.
    Type: Grant
    Filed: November 29, 2022
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Ye Liu, Semih Yavuz, Yingbo Zhou, Rui Meng
  • Patent number: 12105835
    Abstract: Methods, computer readable media, and devices for efficient application programming interface (API) processing with privacy protection include one method of receiving a user request for content from a client, parsing the user request for content to identify one or more request portions having a type of public information, customized information, and personal information, transmitting the one or more request portions to a corresponding microservice based on the type of the portion of content being requested, receiving one or more response portions, determining a type of the one or more portions of content, and in response to determining the type of a portion of content is not personal information, caching the portion of content based on the type of the portion of content, combining the one or more response portions into a user response, and sending the user response to the client.
    Type: Grant
    Filed: April 7, 2021
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Jeremiah David Brazeau, Victor Manuel Romero Carrasco, Christopher David Boran, Andre Huss, Pallav Kothari
  • Patent number: 12106043
    Abstract: Techniques for generating structured data containers via a communication platform and messaging threads associated with the structured data containers are discussed herein. For example, the communication platform may, in response to receiving a request from a user of the communication platform, generate a structured data container representing a system of record associated with the communication platform, the structured data container containing a plurality of fields and information associated with an interaction via the communication platform. The communication platform may further generate and present, via a messaging thread, the structured data container including the plurality of fields.
    Type: Grant
    Filed: January 6, 2023
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Angela Kirchhof, Josef Teplow, Kyle Meyer, Kevin Marshall
  • Patent number: 12106131
    Abstract: Implementation of a guided rules editor comprises displaying a view of a user interface (UI) of the guided rules editor to a user on the client device. Metadata of an organization to which the user belongs is fetched and used to identify which data of the organization is eligible for rule creation and attributes of the metadata are used to determine a layout of the one or more UI selection elements. One or more UI selection elements are rendered in one or more positions in the view on a display screen according to the layout and at least a portion of the one or more UI selection elements are populated with the data of the organization. Responsive to receiving user input of the one or more UI selection elements, an organization-specific rule is generated and saved to a data repository for execution by a rules engine after rule compilation.
    Type: Grant
    Filed: November 23, 2022
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Parth Vijay Vaishnav, Mitchell Christensen, Kevin Han
  • Patent number: 12106199
    Abstract: An online system performs predictions for real-time tasks and near real-time tasks based on available network bandwidth. A client device receives a regression based machine learning model. Responsive to receiving a task, the client device determines an available network bandwidth for the client device. If the available network bandwidth is below a threshold, the client device uses the regression based machine learning model to perform the task. If the client device determines that the network bandwidth is above the threshold, the client device extracts features of the task, serializes the extracted features, and transmits the serialized features to an online system, causing the online system to use a different machine learning model to perform the task based on the serialized features.
    Type: Grant
    Filed: April 20, 2023
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventors: Rakesh Ganapathi Karanth, Arun Kumar Jagota, Kaushal Bansal, Amrita Dasgupta
  • Patent number: 12106153
    Abstract: Techniques are disclosed relating to monitoring behavior of a computing system shared by multiple tenants. In some embodiments, a computer cluster is maintained that hosts containers accessible to a plurality of tenants of the computer cluster. First telemetry data collected about a particular one of the plurality of tenants is received from a container hosted at a first of a plurality of servers of the computer cluster. The first telemetry data identifies the particular tenant's consumption of a resource provided by the container. In response to the computer cluster migrating the container from the first server to a second of the plurality of servers, second telemetry data collected about the particular tenant's consumption of the resource is received from the migrated container hosted at the second server. An analysis is performed of the first and second telemetry data to identify whether the particular tenant's consumption of the resource has changed.
    Type: Grant
    Filed: June 30, 2021
    Date of Patent: October 1, 2024
    Assignee: Salesforce, Inc.
    Inventor: Mark F. Wilding
  • Publication number: 20240320126
    Abstract: A method and system for defining feature variable configurations in a system defined by a codebase has been developed. The codebase is executed over a set of test cases to test the software feature behaviors of a software feature. Feature variable configurations including feature variables generated by the test cases are logged. Associations between the feature variables and individual software feature behaviors are identified based on the logged feature variable configurations. Impact scores for the feature variables associated with individual software feature behaviors are calculated based on an occurrence of the associations between the feature variables and individual software feature behaviors. Deterministic feature variables are identified for individual software feature behaviors based on the calculated impact scores.
    Type: Application
    Filed: March 21, 2023
    Publication date: September 26, 2024
    Applicant: Salesforce, Inc.
    Inventor: Gang Shu
  • Patent number: 12099496
    Abstract: A request may be received to access a digital asset uniquely identified by an identifier within an on-demand database system configured to provide computing services to a plurality of entities via the internet. Ownership of the digital asset may be determined based on ownership of a designated smart contract recorded in a public trust ledger. A plurality of related smart contracts recorded in the public trust ledger may be identified. Each of the related smart contracts may be linked with the designated smart contract. Two or more of the smart contracts may each include a respective one or more non-fungible tokens related to the digital asset. A respective state for two or more of a plurality of modifiable values may be determined. Each of the modifiable values may be being stored within a respective one of the plurality of related smart contracts within the public trust ledger.
    Type: Grant
    Filed: August 25, 2021
    Date of Patent: September 24, 2024
    Assignee: Salesforce, Inc.
    Inventor: Prithvi Krishnan Padmanabhan
  • Patent number: 12099553
    Abstract: A method by one or more electronic devices to detect flapping in a computer system. The method includes obtaining a plurality of metric values indicating a state of the computer system at various times within a time window, determining a combined length of lines connecting time-wise consecutive points representing the plurality of metric values in a cartesian coordinate system, wherein a first axis of the cartesian coordinate system represents time and a second axis of the cartesian coordinate system represents a metric associated with the plurality of metric values, determining a baseline length based on a maximum metric value within the time window, a minimum metric value within the time window, and a length of the time window, and determining whether the computer system flapped during the time window based on a result of comparing the combined length to the baseline length.
    Type: Grant
    Filed: September 9, 2021
    Date of Patent: September 24, 2024
    Assignee: Salesforce, Inc.
    Inventor: John Madden
  • Patent number: 12099770
    Abstract: Techniques for displaying tasks and/or virtual spaces to a user within a group-based communication platform are discussed herein. In some examples, a user may use a first device to start a first session on a communication platform. As the user may transition from the first user device to a second device, the communication platform may determine that the user has changed devices based on determining that the first session has ended and/or the user having requested to start a second session using a second device. Upon receiving the request and/or based on the first session ending, the communication platform may identify or otherwise predict a task and/or virtual space that the user may want to access upon starting the second session on the second device. The communication platform may cause the task and/or virtual space to be displayed via a user interface of the second device.
    Type: Grant
    Filed: May 26, 2023
    Date of Patent: September 24, 2024
    Assignee: Salesforce, Inc.
    Inventors: Akshay Bakshi, Tracy Stampfli
  • Publication number: 20240311195
    Abstract: A method in a computing environment for application start up includes: generating a directed acyclic graph (DAG) for tasks that are performed during application start-up; performing topological sorting of the tasks based on the DAG to define an order for the tasks; allocating a tenant-specific priority queue; loading the tasks in the tenant-specific priority queue in the order determined by the topological sorting; allocating a plurality of computing threads to executing the tasks; executing the tasks using the plurality of computing threads that were allocated, wherein a plurality of the tasks are executed in parallel, and the tasks are assigned to the computing threads in an order based on the order in which the task are loaded in the tenant-specific priority queue; preparing a start page for use in accessing the application; and causing the start page to be displayed on a user access device for accessing the application.
    Type: Application
    Filed: March 16, 2023
    Publication date: September 19, 2024
    Applicant: Salesforce, Inc.
    Inventors: Billy Ma, Anthony Lai, Liang Xie, Huiyuan Li, Aaron Chan, Pranit Shah
  • Publication number: 20240314175
    Abstract: In some embodiments, a method determines a first functional domain that includes a group of security policies that have been copied from a second functional domain. Network flow data is queried to determine network traffic that is associated with a security policy in the group of security policies in the first functional domain. The method analyzes utilization of the security policy based on the network traffic. Based on the analyzing, a recommendation is generated to change the security policy in the first functional domain.
    Type: Application
    Filed: March 14, 2023
    Publication date: September 19, 2024
    Applicant: Salesforce, Inc.
    Inventors: Kaushal Bansal, Prabhat Singh, Amit Chakrabarty
  • Patent number: 12093283
    Abstract: In various embodiments, a data storage system maintains a data store for a plurality of groups of users, where the data store includes a first section that is accessible by a first group of users, but not a second group of users, via the data storage system. In response to receiving, from a first user of the first group of users, a request to share data with the second group of users, the data storage system sends a request to a second user of the second group of users. Subsequent to receiving an acceptance from the second user, the data is stored in a second object in a second section of the data store that is accessible by the second group of users, but not the first group of users, via the data storage system.
    Type: Grant
    Filed: November 7, 2022
    Date of Patent: September 17, 2024
    Assignee: Salesforce, Inc.
    Inventors: Aditya S. Kuruganti, Kedar Doshi, Chaitanya Bhatt, William Moxley
  • Patent number: 12095716
    Abstract: Techniques for modifying a period of time that data, associated with a characteristic, transmitted via a communication platform is retained are described. A data retention rule can include a first period of time for retaining data transmitted via the communication platform, in association with an organization. The first user can additionally establish a specific data retention rule associated with data associated with a particular characteristic. The specific data retention rule can include an instruction to store communications including the particular characteristic for a second time period that is different from the first time period associated with the data retention rule. The communication platform can receive data from a second user computing device associated with the second user of the organization. Based on a determination that the data is associated with the characteristic, the communication platform can store the data according to the data retention rule specified for such data.
    Type: Grant
    Filed: June 9, 2023
    Date of Patent: September 17, 2024
    Assignee: Salesforce, Inc.
    Inventors: Max Baez, Pooja Menta, Stephen Michael Hamrick
  • Patent number: 12093670
    Abstract: Apparatus and method for identifying code path contributors to resource utilization spikes. For example, in some implementations, stack trace data and profiling data are sampled from a plurality of code paths of an application to generate a plurality of code path samples, where the sampling is performed across a series of temporal windows. Processor utilization data is also sampled across a corresponding series of temporal windows. Correlations are detected between the code path samples and occurrences of processor utilization spikes to generate correlational scores for the plurality of code paths. A ranking of code paths is then generated in accordance with the correlational scores in which code paths relatively higher in the ranking are more likely to contribute to the occurrences of the processor utilization spikes than code paths relatively lower in the ranking.
    Type: Grant
    Filed: December 19, 2022
    Date of Patent: September 17, 2024
    Assignee: Salesforce, Inc.
    Inventors: Ravi Sankar Pulle, Ajay Krishna Borra
  • Publication number: 20240303173
    Abstract: A method and system for rendering a stack trace visualization display has been developed. A first stack trace associated with execution of an application during a time period is received from a central processing unit profiler. A first stack trace visualization display is rendered including a plurality of stack frames stacked in accordance with an order of ancestry based on the first stack trace. Rendering at least one stack frame involves rendering at a first location of the first stack trace visualization display, a stack frame rectangle for the at least one stack frame in accordance with the order of ancestry and rendering at a second location of the first stack trace visualization display, stack frame specific text for the at least one stack frame. The second location overlays the first location. Rendering of the stack frame rectangle is independent of the rendering of the stack frame specific text.
    Type: Application
    Filed: March 9, 2023
    Publication date: September 12, 2024
    Applicant: Salesforce, Inc.
    Inventors: Ravi Sankar Pulle, Ajay Krishna Borra, Alexander Kouthoofd
  • Patent number: 12086698
    Abstract: A field extraction system that does not require field-level annotations for training is provided. Specifically, the training process is bootstrapped by mining pseudo-labels from unlabeled forms using simple rules. Then, a transformer-based structure is used to model interactions between text tokens in the input form and predict a field tag for each token accordingly. The pseudo-labels are used to supervise the transformer training. As the pseudo-labels are noisy, a refinement module that contains a sequence of branches is used to refine the pseudo-labels. Each of the refinement branches conducts field tagging and generates refined labels. At each stage, a branch is optimized by the labels ensembled from all previous branches to reduce label noise.
    Type: Grant
    Filed: September 24, 2021
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Mingfei Gao, Zeyuan Chen, Ran Xu
  • Patent number: 12086188
    Abstract: A method is provided for generating regular expressions. In some embodiments, the method includes partitioning a first plurality of text strings into a plurality of substrings, each text string of the first plurality being malignant or benign. The method also includes generating a population list including a second plurality of text strings, each text string of the second plurality including at least one token. The method further includes creating subsequent iterations of the population list. Each iteration may include calculating a score for one or more text strings in the population list and removing one or more text strings from the population list. The method further includes in response to a determination to not update the population list, selecting, based on the one or more calculated scores, a third text string as a regular expression from a final iteration of the population list.
    Type: Grant
    Filed: July 12, 2021
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventor: Jonathan Dean Smith
  • Patent number: 12086539
    Abstract: A method for using a neural network model for natural language processing (NLP) includes receiving training data associated with a source domain and a target domain; and generating one or more query batches. Each query batch includes one or more source tasks associated with the source domain and one or more target tasks associated with the target domain. For each query batch, class representations are generated for each class in the source domain and the target domain. A query batch loss for the query batch is generated based on the corresponding class representations. An optimization is performed on the neural network model by adjusting its network parameters based on the query batch loss. The optimized neural network model is used to perform one or more new NLP tasks.
    Type: Grant
    Filed: November 9, 2020
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Wenpeng Yin, Nazneen Rajani, Richard Socher, Caiming Xiong
  • Patent number: 12086041
    Abstract: The disclosed techniques reduce a responsiveness time for a secondary node state of a database in switching from a second computing node to replace a first computing node acting in a primary node state, with both computing nodes performing the same database queries. The second node receives information regarding queries performed by the first node while in the primary state. In some embodiments, the second node retrieves, from a transaction log, log records detailing operations performed for database transactions. In some embodiments, the second node inserts, based on the log records, data records of the transactions into an in-memory cache of the second node that stores chains of database records from different transactions. Upon receiving sufficient information to switch to the primary state, the second node changes a mode of operation during failover making a committed transaction available for reads by subsequent database queries prior to record reordering.
    Type: Grant
    Filed: October 10, 2022
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Kaushal Mittal, James E. Mace, Jun Chen, Shao-Yuan Ho
  • Patent number: 12086016
    Abstract: System and methods are described for anomaly detection and root cause analysis in database systems, such as multi-tenant environments. In one implementation, a method comprises receiving an activity signal representative of resource utilization within a multi-tenant environment; detecting a plurality of anomalies in the activity signal; computing a priority score for each of the plurality of anomalies; correlating at least a subset of the plurality of anomalies to one or more performance metrics of the multi-tenant environment; and transmitting a remediation signal to one or more devices in the multi-tenant environment based on the correlations and the priority scores.
    Type: Grant
    Filed: June 30, 2020
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Ana Bertran, Yuriy Loukachev, Xiaohong Huang, Nicholas Murray, Nicholas Roan, Lauren Valdivia, Anish Kanchan, Kyle Gilson
  • Patent number: 12086128
    Abstract: Techniques are disclosed relating to the serialization of data of a database. A computer system may maintain a database that stores data as a plurality of triples. A triple may include a first data entity that is connected to a second data entity via an edge, and triples of the plurality of triples may be connected to form graphs. The computer system may store metadata defining types of edges between data entities. An edge's type may indicate a procedure for serializing a target data entity connected to that edge's type. The computer system may receive a request to access a data entity associated with a plurality of descendant data entities connected to the data entity via edges. The computer system may generate an output having the data entity and one or more of the plurality of descendant data entities that are serialized according to the types of edges.
    Type: Grant
    Filed: July 8, 2022
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Matthew Fuchs, Antonio Garrote, Kelly Henvy, Pawel Psztyc
  • Patent number: 12086142
    Abstract: A database with virtual partitioning. A computer system used to implement the database receives a request for a database operation to be performed on data stored in a portion of the database, where the data has a group of logical partitions (e.g., tenants of a multi-tenant database), and where the portion of the database is not further physically partitioned. The computer system identifies a virtual partitioning scheme for the database operation, the virtual partitioning scheme defining sub-groups of the group of logical partitions. The computer system then performs the database operation for the sub-groups defined by the virtual partitioning scheme. Multiple virtual partitioning schemes can be active at the same time, and virtual partitioning schemes can be created dynamically in some instances.
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventor: Simon Y. Wong
  • Patent number: 12087281
    Abstract: Embodiments described herein propose an approach for unsupervised structure extraction in task-oriented dialogues. Specifically, a Slot Boundary Detection (SBD) module is adopted, for which utterances from training domains are tagged with the conventional BIO schema but without the slot names. A transformer-based classifier is trained to detect the boundary of potential slot tokens in the test domain. Next, while the state number is usually unknown, it is more reasonable to assume the slot number is given when analyzing a dialogue system. The detected tokens are clustered into the number of slot of groups. Finally, the dialogue state is represented with a vector recording the modification times of every slot. The slot values are then tracked through each dialogue session in the corpus and label utterances with their dialogue states accordingly. The semantic structure is portrayed by computing the transition frequencies among the unique states.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Liang Qiu, Chien-Sheng Wu, Wenhao Liu, Caiming Xiong
  • Patent number: 12088696
    Abstract: A client application and a local security controller (LSC) executing on a host computing device use a Multiparty Computation (MPC) cryptographic key generation technique to create two fragments of a split private key, which are held by the client application and LSC, respectively. The client application generates a certificate signing request (CSR). The client application and LSC sign the CSR with the split private key using an MPC technique. The LSC then signs a token from the client application to indicate that the private key corresponding to the CSR is MPC-backed. A package with the CSR and the first and second signatures is then sent to a remote device acting as a certificate authority. The remote device verifies the two signatures and issues a certificate to the client application. The second signature is verified using information sent to the remote device from the LSC during a registration process.
    Type: Grant
    Filed: January 31, 2022
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Prasad Peddada, Taher Elgamal
  • Patent number: 12086562
    Abstract: Artificial intelligence (AI) technology can be used process natural language statements to facilitate the automated generation of narratives about data sets that achieve a desired communication goal without any need for a user to directly author computer code. This AI technology permits NLG systems to determine the appropriate content for inclusion in the narrative in a manner that will satisfy the desired communication goal.
    Type: Grant
    Filed: August 7, 2020
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventors: Andrew R. Paley, Nathan Drew Nichols, Matthew Lloyd Trahan, Maia Jane Lewis Meza, Lawrence A. Birnbaum, Kristian J. Hammond
  • Patent number: 12086032
    Abstract: Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario.
    Type: Grant
    Filed: June 8, 2023
    Date of Patent: September 10, 2024
    Assignee: Salesforce, Inc.
    Inventor: Mark F. Wilding