Salesforce.com Patents
Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.
Salesforce.com Patents by Type- Salesforce.com Patents Granted: Salesforce.com patents that have been granted by the United States Patent and Trademark Office (USPTO).
- Salesforce.com Patent Applications: Salesforce.com patent applications that are pending before the United States Patent and Trademark Office (USPTO).
-
Publication number: 20230239332Abstract: A method of resource sharing in a teleconference involves detecting a presentation of a first resource by a participant of the teleconference, determining a locator for the first resource, in response to the detecting of the first resource, generating a functioning link to the first resource based on the locator, and sending the functioning link to the first resource to another participant to be displayed in a user interface of the teleconference.Type: ApplicationFiled: January 26, 2022Publication date: July 27, 2023Applicant: salesforce.com, inc.Inventor: Miles J. Ramsey
-
Publication number: 20230237190Abstract: A request to contact a service provider may be received from a client machine. The request may be associated with an identity claim and including a service identifier. The identity claim may be validated via a distributed identity service that includes a plurality of identity nodes in communication via a network. Validating the identity claim may include determining a designated network identifier associated with a distributed identity account shared among the plurality of identity nodes. A service query that includes the service identifier and the designated network identifier may be sent to a plurality of customer relations management services. A communication session may be established between a service provider remote computing system and the client machine. The service provider may store customer relations management information at a designated one of the plurality of customer relations management services.Type: ApplicationFiled: January 25, 2022Publication date: July 27, 2023Applicant: Salesforce.com, inc.Inventor: Prithvi Krishnan PADMANABHAN
-
Publication number: 20230239348Abstract: A request to present digital content at a client machine associated with a designated network identifier may be received. For each of a plurality of preference characteristics, a respective characteristic query message may be transmitted via a network to a respective plurality of identity nodes via a gossip communication protocol defining a peer-to-peer procedure for transmitting information among the plurality of identity nodes. For each of the plurality of preference characteristics, a respective preference identification response message that includes a respective preference value corresponding with the respective preference characteristic may be received. The designated network identifier may be stored in a trust ledger shared among the plurality of identity nodes. A digital content item may be selected based at least in part on the preference values.Type: ApplicationFiled: January 25, 2022Publication date: July 27, 2023Applicant: Salesforce.com, Inc.Inventor: Prithvi Krishnan PADMANABHAN
-
Publication number: 20230237499Abstract: An interaction message may be received as part of a digital interaction between the database system and a remote computing device. A public trust ledger identifier associated with the interaction message may be determined. A non-fungible preference token recorded in a public trust ledger within a wallet owned by the public trust ledger identifier may be identified. The non-fungible preference token may include one or more preference values identifying preference information for a user associated with the public trust ledger identifier. An updated preference value based at least in part on the digital interaction. An instruction to update the non-fungible preference token to include the updated preference value may be sent to the public trust ledger.Type: ApplicationFiled: January 24, 2023Publication date: July 27, 2023Applicant: Salesforce, Inc.Inventor: Prithvi Krishnan PADMANABHAN
-
Patent number: 11711353Abstract: Embodiments of the present disclosure provide methods, systems, apparatuses, and computer program products that are configured to provide authenticated access to a service application. The embodiments disclose an apparatus and system configured to launch an authenticated service application session in response to capturing authentication success rendering comprising visual authentication indicia. The authentication success rendering is a captured via a user device display, and includes visual authentication indicia. To facilitate rendering of the authentication success rendering, embodiments output a browser sign-in session request configured to launch a browser sign-in session associated with a browser application. Additionally, to facilitate capturing the rendering, embodiments initiate a display recorder module configured to capture, during the browser sign-in session and via the user device display, authentication success rendering comprising visual authentication indicia.Type: GrantFiled: December 6, 2019Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventor: Jeremy Apthorp
-
Patent number: 11711330Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for enabling out of office message settings of multiple computing systems using a single out of office message configuration. A request to generate an out of office message configuration associated with a user is received and an indication of computing systems associated with the request is obtained. In addition, an indication of a start date, an indication of an end date, and an out of office message are obtained in association with the request. The out of office message configuration is saved such that the start date, end date, and out of office message are associated with the computing systems and the user.Type: GrantFiled: January 31, 2020Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventor: Christina Martin Patrick
-
Patent number: 11710077Abstract: Computing systems may support image classification and image detection services, and these services may utilize object detection/image classification machine learning models. The described techniques provide for normalization of confidence scores corresponding to manipulated target images and for non-max suppression within the range of confidence scores for manipulated images. In one example, the techniques provide for generating different scales of a test image, and the system performs normalization of confidence scores corresponding to each scaled image and non-max suppression per scaled image These techniques may be used to provide more accurate image detection (e.g., object detection and/or image classification) and may be used with models that are not trained on modified image sets. The model may be trained on a standard (e.g. non-manipulated) image set but used with manipulated target images and the described techniques to provide accurate object detection.Type: GrantFiled: December 1, 2021Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventors: Ankit Chadha, Caiming Xiong, Ran Xu
-
Patent number: 11709869Abstract: Methods, computer readable media, and devices for dynamically identifying and associating disparate records are disclosed. One method may include receiving a first set of association criteria, identifying a first source object and a first target object based on the first set of association criteria, creating a first association object indicating an association between the first source object and the first target object, storing the first association object, receiving a second set of association criteria, identifying a second source object and a second target object based on the second set of association criteria, and creating a second association object.Type: GrantFiled: July 30, 2021Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventors: Samuel Louis Kligman, Zhijian Huang, Vinodh Rajagopal, Sunil Dixit, Sriram Gopalan, Liang Xie, Bowen Wang
-
Patent number: 11709735Abstract: Techniques are disclosed relating to automated operations management. In various embodiments, a computer system accesses operational information that defines commands for an operational scenario and accesses blueprints that describe operational entities in a target computer environment related to the operational scenario. The computer system implements the operational scenario for the target computer environment. The implementing may include executing a hierarchy of controller modules that include an orchestrator controller module at top level of the hierarchy that is executable to carry out the commands by issuing instructions to controller modules at a next level. The controller modules may be executable to manage the operational entities according to the blueprints to complete the operational scenario.Type: GrantFiled: November 15, 2022Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventor: Mark F. Wilding
-
Patent number: 11711404Abstract: A communication platform may comprise different systems for helping a user discover features of the platform. However, the systems may generate different results. An application programming interface (API) may receive such outputs and may be configured to select between the outputs based on detecting a state at a user's computing device and/or using a machine-learned model to weight the outputs and/or probabilities associated therewith using a target metric. The API may then rank the outputs and select from among them based at least in part on the target metric.Type: GrantFiled: October 30, 2020Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventors: Aaron Mauer, Alexander Nicholas Johnson, Adam Oliner, Zhifeng Deng
-
Patent number: 11709814Abstract: Techniques are disclosed relating to building an in-memory multi-level data structure useable to determine presence or absence of key ranges in files consisting of database records. In various embodiments, a computer system operates a database, including maintaining a set of records having a set of corresponding keys that are accessible in key-sorted order and generates a multi-level data structure that facilitates key range lookups against the set of records. The generating may include accessing ones of the set of keys in key-sorted order and determining, for a particular accessed key that includes a set of characters, an intermediate level within the multi-level data structure and a subset of the characters of the particular accessed key for insertion. The computer system may insert, starting at the intermediate level, information that identifies the subset of characters, with the inserting being performed without traversing any levels before the intermediate level.Type: GrantFiled: October 23, 2020Date of Patent: July 25, 2023Assignee: Salesforce, Inc.Inventors: Rohit Agrawal, Aditya Shetty, Kaushal Mittal, Terry Chong, Thomas Fanghaenel, Vaibhav Arora
-
Publication number: 20230229435Abstract: A method for managing code development includes receiving, from a workspace, a request for a primary set of code in a first repository, providing, in response to the request, the primary set of code to the workspace with support for code management for the primary set of code from a first code management system, and providing, in response to the request, a secondary set of code to the workspace with support for code management for the supporting set of code from a second code management system.Type: ApplicationFiled: January 20, 2022Publication date: July 20, 2023Applicant: salesforce.com, inc.Inventors: Patrick Calahan, Vishrut Dixit, Jonathan Thomas Hays
-
Publication number: 20230229433Abstract: Disclosed herein are system, method, and computer program product embodiments for automatically generating unique icons for applications on an application exchange platform based on application property representations. An automatic icon generation tool receives a selection of an application on the application exchange platform. The application includes one or more properties. A property representation is determined for the application based on the one or more properties of the application. A unique icon is generated for the application based on the property representation. The unique icon includes one or more characteristics and a characteristic of the one or more characteristics of the unique icon corresponds to a part of the property representation. The unique icon is displayed for the application on the application exchange platform.Type: ApplicationFiled: January 14, 2022Publication date: July 20, 2023Applicant: salesforce.com, inc.Inventors: Sandra Mariana Untersander, Agustin Alexander, Marcelo Hernán Cominguez, Marcelo Adrián Origoni Pouso
-
Publication number: 20230229670Abstract: Techniques are provided for copying data from a source database to a target database in a database replication system which includes a database event mining system, an event interceptor process and an event receptor process. In one aspect, the event interceptor detects a failure in the event receptor and switches to a mode in which it rejects new database events from the database event mining system. The event interceptor can also request that the database event mining system resend the event after a specified delay. The event interceptor can also shut itself down for a specified period of time, then restart and listen for a pairing request from the event receptor. In another aspect, the event receptor can request that the database event mining system send event data from a specified system change number.Type: ApplicationFiled: January 19, 2022Publication date: July 20, 2023Applicant: Salesforce.com, inc.Inventor: Jyoti RANJAN
-
Patent number: 11706173Abstract: Method, apparatus and computer program product for querying a group-based communication platform are described herein. For example, the apparatus comprises at least one processor and at least one non-transitory memory including program code. The at least one non-transitory memory and the program code are configured to, with the at least one processor, cause the apparatus to at least store a plurality of electronic messages to a message corpus; receive a search query associated with the message corpus, wherein the search query comprises reaction metadata criteria; and apply the search query to the message corpus to generate a reaction search results set.Type: GrantFiled: March 16, 2020Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Joshua Wills, Paul Lloyd, Serguei Mourachov, Neil Walker
-
Patent number: 11704093Abstract: Methods, computer readable media, and devices for rapid prototyping of both user experience and technical features in a combined approach. One method may include creating a set of known user experience (UX) components including a user interface element representing at least one of a data element and a data interaction, creating a UX screen including a set of UX elements within a UX prototyping tool, translating the UX screen into a set of standardized UX components, publishing the set of standardized UX components by mapping the set of standardized UX components to synthetic data, and validating a technical aspect of the published set of standardized UX components based on user interaction with the published set of standardized UX components.Type: GrantFiled: September 27, 2021Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Billy Ma, Brian Truong
-
Patent number: 11704043Abstract: A service, responsive to a request, determines a scope that includes a specific tenant and a specific component. The service is extensible through addition of different components to manage different data sources used by different services that contribute to a set of one or more multi-tenant cloud services. The service also determines, for the specific component, parameters usable to identify the specific tenant and a specific storage path. Each of the components, responsive to being called to perform a backup or restore with a current set of parameters, is to be implemented to cause data, which belongs to a currently identified tenant, to be copied between the respective one of the data sources and a backup store according to a currently identified storage path. The service also calls the specific component to perform the backup or restore with the parameters.Type: GrantFiled: January 31, 2022Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Andrew Throgmorton, Christopher Anderson, Cyrille Roy, Ilan Ginzburg, Jeffrey Allan Miller, Jr., John Martin Buisson, Jr., Julien Pilourdault
-
Patent number: 11704855Abstract: Disclosed herein are system, method, and device embodiments for implementing a customizable animation experience. A multi-tenant service may associate an animation element with a visual component of an application, and generate a markup component including an animation parameter configured to customize the animation element within the application code. Further, the multi-tenant service may receive a request for the animation from an animation manager based on execution of the application code, and send the animation information to the animation manager. In some embodiments, the animation manager is configured to set the animation parameter to the animation information and present an animation associated with the animation element based on the animation parameter.Type: GrantFiled: January 22, 2020Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Pavithra Ramamurthy, Kirupa Chinnathambi
-
Patent number: 11706234Abstract: Techniques for user behavior anomaly detection. At least one low-variance characteristic is compared to an expected result for the corresponding low-variance characteristics to determine if the low-variance characteristic(s) is/are within a pre-selected range of the expected results. A security response action is taken in response to the low-variance characteristic not being within the first pre-selected range of the expected results. At least one high-variance characteristic is compared to an expected result for the corresponding high-variance characteristics to determine if the high-variance characteristic(s) is/are within a pre-selected range of the expected results. A security response action is taken in response to the high-variance characteristic not being within the first pre-selected range of the expected results. Access is provided if the low-variance and the high-variance characteristics are within the respective expected ranges.Type: GrantFiled: May 10, 2021Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Matthew Saunders, Ping Yan, John Slater, Wei Deng
-
Systems, methods, and devices for user interface customization based on content data network priming
Patent number: 11706313Abstract: A computing platform is implemented using a server system. The computing platform is configurable to cause identifying a data event associated with a user based on an interaction between the user and a user interface, and generating a segment data object based on the data event, a unique user identifier, and a segment database, the segment data object characterizing a membership of the user within an audience segment. The computing platform is also configurable to cause identifying a content data network server based on a geographical location of the user, the content data network server being a closest available content data network server to the user, and the content data network server being capable of serving, to the user, one or more data objects associated with metadata customized based on one or more segment data objects, and updating a local storage location of the content data network server.Type: GrantFiled: December 24, 2019Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventor: David Richards -
Patent number: 11704102Abstract: In accordance with embodiments, there are provided mechanisms and methods for creating, exporting, viewing and testing, and importing custom applications in a multitenant database environment. These mechanisms and methods can enable embodiments to provide a vehicle for sharing applications across organizational boundaries. The ability to share applications across organizational boundaries can enable tenants in a multi-tenant database system, for example, to easily and efficiently import and export, and thus share, applications with other tenants in the multi-tenant environment.Type: GrantFiled: March 21, 2022Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: David Brooks, Lewis Wiley Tucker, Benji Jasik, Timothy Mason, Eric David Bezar, Simon Wong, Douglas Chasman, Tien Tzuo, Scott Hansma, Adam Gross, Steven Tamm
-
Patent number: 11706168Abstract: Various embodiments of the disclosure are directed to updating a selected group-based communication interface of a plurality of group-based communication interfaces with an application dialog received from an external application. In an example, user interaction data associated with a group-based communication system can be received from a client device, and a triggering event, associated with an application external to the group-based communication system, can be identified from within the user interaction data. An application dialog request, associated with the triggering event, can be sent to the application and, in response to sending the application dialog request to the application, an application dialog can be received from the application.Type: GrantFiled: February 9, 2021Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Allen James Ferrick, Edward Ishaq, Hye Jung Choi, Jason Norris, Kefan Xie, Prajna Shetty, Pranay Agarwal
-
Publication number: 20230224211Abstract: Methods and systems are provided for managing environmental conditions and energy usage associated with a site. One exemplary method of regulating an environment condition at a site involves a server receiving environmental measurement data from a monitoring system at the site via a network, determining an action for an electrical appliance at the site based at least in part on the environmental measurement data and one or more monitoring rules associated with the site, and providing an indication of the action to an actuator for the electrical appliance.Type: ApplicationFiled: March 8, 2023Publication date: July 13, 2023Applicant: Salesforce, Inc.Inventors: Gregory Wester, Matthew Paiz, Aleksandr Shulman
-
Publication number: 20230222178Abstract: A method and system for synthetic data generation are provided that receive a schema configuration file in a synthetic data set request from a client application, create a set of worker processes to generate the synthetic data set based on the schema configuration file, upload the generated synthetic data to an analytics platform, and enable the client application to utilize the generated synthetic data in prediction models for the analytics platform.Type: ApplicationFiled: January 11, 2022Publication date: July 13, 2023Applicant: salesforce.com, inc.Inventors: Akash Singh, Debadri Basak, Mohan Krishna Kusuma, Rajdeep Dua, Gowri Shankar Raju Kurapati, Shashank Tyagi
-
Patent number: 11699297Abstract: An online system extracts information from non-fixed form documents. The online system receives an image of a form document and obtains a set of phrases and locations of the set of phrases on the form image. For at least one field, the online system determines key scores for the set of phrases. The online system identifies a set of candidate values for the field from the set of identified phrases and identifies a set of neighbors for each candidate value from the set of identified phrases. The online system determines neighbor scores, where a neighbor score for a candidate value and a respective neighbor is determined based on the key score for the neighbor and a spatial relationship of the neighbor to the candidate value. The online system selects a candidate value and a respective neighbor based on the neighbor score as the value and key for the field.Type: GrantFiled: January 4, 2021Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Mingfei Gao, Zeyuan Chen, Le Xue, Ran Xu, Caiming Xiong
-
Patent number: 11699024Abstract: An HTML file transmitted to a client device is configured to call JavaScript code, where the JavaScript code is configured to call a requestAnimationFrame browser application programming interface (API) with an argument identifying a callback function. The callback function is configurable to cause the web browser to: 1) reset a first Cascading Style Sheets (CSS) animation of a first DOM element, the first CSS animation being configured to cause the first DOM element to transition from a hidden state to a visible state during a first time duration specified by a first animation-duration property of the first element using a specific set of CSS properties; and 2) call the requestAnimationFrame browser API with the argument identifying the callback function. Thus, the first DOM element remains hidden as long as the browser performs frame refreshes at an optimal rate. However, when the browser's main thread is busy, the first DOM element transitions to a visible state.Type: GrantFiled: September 1, 2021Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventor: Sembian Mani
-
Patent number: 11699026Abstract: Embodiments described herein provide methods and systems for summarizing multiple documents. A system receives a plurality of documents and generates embeddings of the sentences from the plurality of documents. The embedded sentences are clustered in a representation space. Sentences from a reference summary are embedded and aligned with the closest cluster. Sentences from each cluster are summarized with the aligned reference sentences as a target. A loss is computed based on the summarized sentences and the aligned references, and the natural language processing model is updated based on the loss. Sentences may be masked from being used in the summarization by identifying sentences that are contradicted by other sentences within the plurality of documents.Type: GrantFiled: January 31, 2022Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Jered McInerney, Wojciech Kryscinski, Nazneen Rajani
-
Patent number: 11698894Abstract: A multi-master replication system is disclosed. The multi-master replication system allows a large set of peer instances to collaboratively replicate data to each other. According to an example, a change detection thread running on a first server associated with a first instance of multiple instances of a replicated database monitors for changes to any of multiple records within one or more shared tables of the replicated database. Responsive to detection of a change to a record, an item is stored by the change detection thread onto a queue containing information regarding the change. Groups of changes are packaged into multiple chunks, in which each chunk (i) corresponds to a discrete unit of progress for both change detection and transport; (ii) is associated with multiple changed records; (iii) contains metadata about the multiple changed records; and (iv) does not contain data from the one or more shared tables.Type: GrantFiled: December 15, 2021Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Ian Varley, Scott Hansma, Paul Burstein
-
Patent number: 11698983Abstract: Disclosed herein are system, method, and computer program product embodiments for managing cloud-based document permissions. In an embodiment, a document generation system may generate and/or store a cloud-based document. The document generation system may also generate links to the cloud-based document. The generated links may be associated with different permissions. For example, a first link may allow a first client device accessing the first link to edit the document while a second link may allow a second client device accessing the second link to only view the document. Other permissions may also include generating distinct graphical user interfaces (GUIs) associated with different links. The GUIs may accept input messages and/or comments in a chat panel. The document generation system may facilitate the delivery of these input messages to other client device with document access.Type: GrantFiled: November 19, 2020Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Drew Hamlin, Andrew Chung, William Joseph Flynn, III
-
Patent number: 11698898Abstract: Techniques are disclosed relating to lock wait tracing. A computer system may operate a database that includes a lockable object. The computer may maintain a lock wait queue that stores an indication of processes waiting to acquire a lock on the lockable object. The computer system may store trace records for those processes that, upon releasing a respective lock on the lockable object when another process is waiting in the lock wait queue, have been in contention for the respective lock for over a threshold amount of time. The computer system may present ones of the trace records that identify a timeline that is usable to determine a set of processes that contributed to a delay in a process acquiring a lock on the lockable object.Type: GrantFiled: November 4, 2020Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Piyush Kumar Jain Mahendra Kumar, Mark F. Wilding, James E. Mace, Thomas Fanghaenel
-
Patent number: 11699352Abstract: An achievement platform may be maintained using a database system. A user interface may be displayed on a device of an authorized user of the achievement platform. The user interface may be configurable to allow the authorized user to create or modify customizable awards that are achievable based on customizable logic definable by the authorized user. The authorized user may be affiliated with a first one of a plurality of organizations implementing an application or service. Input, to create a first award based on first customizable logic may be processed. The first customizable logic may be configured by the authorized user such that satisfaction of conditions causes designated users associated with the application or service to be presented with the first award. It may be determined that a first user affiliated with the first organization has satisfied the conditions. The first user may be presented with the first award.Type: GrantFiled: December 14, 2018Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Adam Mccormick Doti, Cameron Reynolds-Flatt, Samantha Ready, Adam Torman
-
Patent number: 11699027Abstract: Embodiments described herein provide methods and systems for presenting a document and generating a human-AI summary. A system provides a user with a selection of an amount of time to spend reading the document, or a list of questions from which the user may select which questions they would like answered by reading the document. The system highlights sections of the document according to the user selection. Implicit and explicit user data such as dwell times, user highlights, and user notes, are collected while displaying the document. A human-AI summary is generated based on the document and the user data.Type: GrantFiled: May 20, 2022Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Chien-Sheng Wu, Xiang Chen, Tong Niu, Caiming Xiong
-
Patent number: 11700223Abstract: Asynchronous collaboration via a communication platform is described. A message representative of an asynchronous meeting can be displayed via a user interface of a communication platform. The user interface can include an affordance to enable a user to add a snippet of content to the asynchronous meeting. In response to detecting an actuation of the affordance, an input user interface that includes an option to record or upload the snippet of content can be displayed. The snippet of content can be received from a client of a user associated with the asynchronous meeting and can be associated with other snippet(s) of content added by other user(s) associated with the asynchronous meeting. A preview summary of snippet(s) of content associated with the asynchronous meeting can be displayed in association with the message, wherein each snippet of content is viewable via a thread associated with the message.Type: GrantFiled: May 14, 2021Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Anna Niess, Noah Weiss, Kevin Marshall, John Rodgers, Patrick Kane, Prajna Shetty, Michael Hahn, Alfred Xing, Justin Rushing, Julie Haynes
-
Patent number: 11700112Abstract: Methods, systems, and devices for distributed caching of encrypted encryption keys are described. Some multi-tenant database systems may support encryption of data records. To efficiently handle multiple encryption keys across multiple application servers, the database system may store the encryption keys in a distributed cache accessible by each of the application servers. To securely cache the encryption keys, the database system may encrypt (e.g., wrap) each data encryption key (DEK) using a second encryption key (e.g., a key encryption key (KEK)). The database system may store the DEKs and KEKs in separate caches to further protect the encryption keys. For example, while the encrypted DEKs may be stored in the distributed cache, the KEKs may be stored locally on application servers. The database system may further support “bring your own key” (BYOK) functionality, where a user may upload a tenant secret or tenant-specific encryption key to the database.Type: GrantFiled: April 30, 2020Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventors: Alexandre Hersans, John Bracken, Assaf Ben Gur, William Charles Mortimore, Jr., Swaroop Shere
-
Patent number: 11699094Abstract: Methods, systems, and devices for automated feature selection and model generation are described. A device (e.g., a server, user device, database, etc.) may perform model generation for an underlying dataset and a specified outcome variable. The device may determine relevance measurements (e.g., stump R-squared values) for a set of identified features of the dataset and can reduce the set of features based on these relevance measurements (e.g., according to a double-box procedure). Using this reduced set of features, the device may perform a least absolute shrinkage and selection operator (LASSO) regression procedure to sort the features. The device may then determine a set of nested linear models—where each successive model of the set includes an additional feature of the sorted features—and may select a “best” linear model for model generation based on this set of models and a model quality criterion (e.g., an Akaike information criterion (AIC)).Type: GrantFiled: October 31, 2018Date of Patent: July 11, 2023Assignee: Salesforce, Inc.Inventor: Paul Walter Hubenig
-
Publication number: 20230216823Abstract: Provided herein are system, apparatus, device, method and/or computer program product embodiments, and/or combinations and sub-combinations thereof for displaying a database record in a chat platform. In a given embodiment, a server may detect a request to launch a search window, including an input field. The server may cause the display of the search window, including the input field, in response to detecting the request to launch the search window. The server may receive a string via the input field. The server may query a database for a database record matching the string. The server may receive a selection of the database record from the chat participant. The server may cause display of a subset of fields of the database record in the chat session.Type: ApplicationFiled: December 5, 2022Publication date: July 6, 2023Applicant: salesforce.com, inc.Inventors: Nate BOTWICK, Anh Khuc, Ben Cronin, Matt Chan, Chris Masterson, Dave Engelberg, Diana Berlin, Merwan Hade, John Brock, Andy Chung, Justin Edmund, Norris Lee
-
Patent number: 11695559Abstract: A multi-tenant computer system implements a platform for providing data protection scopes to shared infrastructure services according to a nested tenant model that permits a hierarchy having a plurality of levels. The multi-tenant computer system provisions data protection scopes for cloud products, service products, cloud product tenants, service products operating in the context of cloud products, service products operating in the context of cloud product tenants, and combinations of the foregoing.Type: GrantFiled: September 30, 2019Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Benjamin Busjaeger, Koson Thambundit, Jeremy Horwitz, Michael Sgroi, Jeffrey M. Bergan, Benjamin James Fry, Brian Robert McNamara
-
Patent number: 11695806Abstract: Some database systems may implement encryption services to improve the security of data stored in databases or on disks. The systems may implement encryption using multiple encryption keys. For example, a worker server may implement a system call interceptor, such as a filesystem in userspace (Fuse) driver. The system call interceptor may intercept system calls (e.g., associated with query or extract, transform, and load (ETL) jobs) as they enter or exit the kernel. The system call interceptor may determine whether data sets associated with the jobs are marked for encryption, and may perform an encryption process on the data sets. A worker may encrypt and store data sets on a worker disk or at a file store, or may retrieve and decrypt the data sets. The system may additionally manage encryption keys, and may provide mechanisms for archiving or revoking encryption keys while maintaining user access to stored data sets.Type: GrantFiled: October 11, 2019Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Saptarshi Roy, Ryan Lamore, Ankush Gulati, Navya Sruti Sirugudi
-
Patent number: 11695712Abstract: Disclosed is a system for managing content generated by bots for presentation to a user in association with a chat application. The system receives content items generated by bots monitoring a chat application for display to a user at a user interface (UI) of the chat application. The system provides input based on the received one or more content items and associated contextual information to a trained machine learning (ML) model, and receives, from the trained ML model, for each of the content items, at least one score value based on at least one predicted user response associated with potentially displaying the content item to the user at the UI. The system selects a subset of content items from the received content items based on the received score values and causes a display of this selected subset of content items in addition to a display of content generated by the chat application.Type: GrantFiled: August 3, 2021Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Owen Winnie Schoppe, David J. Woodward, Brian J. Lonsdorf
-
Patent number: 11695727Abstract: A method for data processing that includes receiving, from a service that manages communications between a communication process flow management service and a communication platform, a request indicating metadata from the communication platform, information associated with a tenant of a multi-tenant system, a user identifier, or a combination thereof. The method may further include performing, based on the request, one or more actions on a communication process flow that controls electronic communications between the tenant and a set of users corresponding to the tenant. The method may further include generating a data object related to the communication process flow based on performing the one or more actions. The method may further include transmitting, to the communication platform, a message that is configured to cause posting of the data object into a communication channel of the communication platform.Type: GrantFiled: January 26, 2022Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Aaron Popelka, William Robert Jennings, II, Andrew Short
-
Patent number: 11695674Abstract: Network request data is collected over a time window. The network request data is filtered to generate bypass network traffic records. Network performance categories are generated from the bypass network traffic records. Sufficient statistics of network optimization parameters are calculated for the network performance categories. The sufficient statistics of the network optimization parameters are used to generate network optimization parameters to determine data download performances of web applications.Type: GrantFiled: November 30, 2021Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Tejaswini Ganapathi, Shauli Gal, Satish Raghunath, Kartikeya Chandrayana
-
Patent number: 11693675Abstract: Disclosed are examples of systems, apparatuses, methods, and computer program products for targeting components. A server system obtains a plurality of tags corresponding to a plurality of components available for presentation on a web page. The server system generates a hierarchical structure that indicates: relationships between the plurality of components. The server system provides data to a first client device, the data configured to be processed to cause display of a first user interface based on the hierarchical structure, the first user interface being operable to: select one of the one or more components for association with the prompt interface, and allow a second user interface to be displayed at a second client device, the second user interface including a presentation of the prompt interface including content associated with the prompt interface and with the selected component.Type: GrantFiled: August 11, 2022Date of Patent: July 4, 2023Assignee: salesforce.com, inc.Inventors: Justin Zachary Spadea, Nithyanandniranjan Chandarraj, James R. Morrin, Jr.
-
Patent number: 11695717Abstract: Disclosed herein are system, method, and computer program product embodiments for a dynamic email content engine. An embodiment operates by selecting a subscriber record from a database. The embodiment adds, i.e., stores, a first content item to a content pool based on a first rule in a set of rules, wherein the first rule is applied based on a characteristic of the content item or a persona record assigned to the subscriber record. The embodiments adds, i.e., stores, a second content item to the content pool based on a second rule in the set of rules. The embodiment ranks the first content item and the second content item in the content pool based on a first priority value and a second priority value. The embodiment assigns the first content item to the subscriber record based on the ranking.Type: GrantFiled: December 8, 2020Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Bradley P. Robinson, Brandon Young, Arun Kamoji, Samuel Parsons, Ian Cruz, Lydia Yang
-
Patent number: 11695773Abstract: Disclosed herein are system, method and computer readable storage medium for enabling access control to be performed on messages received in a first-party (corporate) data center from a third-party (cloud) data center. Based on a received update request from an update service in the third-party (cloud) data center, an access control system (“ACL”) controller generates an ACL entry for enabling access to a first-party (corporate) data center from a system, within the third-party data center where a system configuration change was performed by a cloud platform. The ACL controller then transmits the ACL entry to one or more devices within the first-party data center, enabling access from the updated system hosted in the third-party data center.Type: GrantFiled: September 28, 2020Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Barrett Allen Weisshaar, Luis Campo Giralte
-
Patent number: 11694220Abstract: In accordance with embodiments, there are provided mechanisms and methods for advertisement distribution using a multi-tenant on-demand database system. These mechanisms and methods for distributing advertisements using a multi-tenant on-demand database system can integrate an advertisement distribution service with the services provided by the multi-tenant on-demand database system. The ability to provide an advertisement distribution service with the services provided by the multi-tenant on-demand database system can enable the distribution of advertisements to take advantage of other data stored by and/or services provided by the multi-tenant on-demand database system.Type: GrantFiled: March 29, 2021Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventor: Sridhar Palakurthy
-
Patent number: 11693853Abstract: System and methods are described for performance analysis of a cloud computing environment. During a capture mode during a production use of a database system, the system captures user requests to access the cloud computing environment, asynchronously writes the user requests in one or more batches to a first database; and moves the user requests in one or more batches to a second database.Type: GrantFiled: October 31, 2019Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Mohammad Jalali, Shivakarthik Subramanyam, Aravind Mamidanna
-
Patent number: D991268Type: GrantFiled: January 29, 2021Date of Patent: July 4, 2023Assignee: Salesforce, Inc.Inventors: Tori Rice, Matthew Bahrenburg, Darshil Vipul Vora
-
Patent number: D992560Type: GrantFiled: January 29, 2021Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Tori Rice, Matthew Bahrenburg, Darshil Vipul Vora
-
Patent number: D992561Type: GrantFiled: January 29, 2021Date of Patent: July 18, 2023Assignee: Salesforce, Inc.Inventors: Tori Rice, Mat Hamlin
-
Patent number: D992574Type: GrantFiled: November 5, 2021Date of Patent: July 18, 2023Assignee: Salesforce. Inc.Inventors: Jonathan Jordan, Derek Piccola