Salesforce.com Patents

Salesforce.com Inc. provides enterprise cloud computing solutions in the areas of sales force automation, customer service and support, community building, marketing automation and analytics.

Salesforce.com Patents by Type
  • Patent number: 11695721
    Abstract: An apparatus, method and computer program product may be provided for updating a graph-based knowledge representation data structure using one or more conversation segments. Updating a graph-based knowledge representation data structure may include receiving a conversation segment. The conversation segment may comprise one or more group-based communication messages and one or more sending user identifiers of the one or more group-based communication messages. Updating a graph-based knowledge representation data structure may further include identifying the one or more sending user identifiers of each group-based communication message of the conversation segment. Updating a graph-based knowledge representation data structure may further include determining one or more user identifiers of the sending user identifiers that satisfy conversation participation criteria.
    Type: Grant
    Filed: August 31, 2021
    Date of Patent: July 4, 2023
    Assignee: Salesforce, Inc.
    Inventors: Jerry Talton, Andrew S. Morrison, Japinder Singh, Jon Katzur, John Gallagher
  • Patent number: 11694018
    Abstract: An online system generates a set of content item variations for a reference content item that include different styles of text for the content item. The different styles of text are generated by applying machine-learned style transfer models, for example, neural network based models to reference text of the reference content item. The text variations retain the textual content of the reference text but are synthesized with different styles. The online system can provide the content item variations to users on an online experimental platform to collect user interaction information that may indicate how users respond to different styles of text. The online system or the content providers can effectively target users with content items that include the style of text the users respond to based on the collected information.
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: July 4, 2023
    Assignee: Salesforce, Inc.
    Inventors: Jessica Lundin, Owen Winne Schoppe, Xing Han, Michael Reynolds Sollami, Brian J. Lonsdorf, Alan Martin Ross, David J. Woodward, Sonke Rohde
  • Patent number: 11693648
    Abstract: A mobile application development environment may be maintained in association with a computing platform. A request to produce a binary of a first mobile application may be processed. The binary and a package configurable to cause the binary to have code-sign credentials associated with a first organization when the binary is uploaded to a mobile application provider may be produced. The binary and the package may be provided to the first organization.
    Type: Grant
    Filed: September 9, 2022
    Date of Patent: July 4, 2023
    Assignee: Salesforce, Inc.
    Inventors: Claudia Brak, Steven Holly, Brian Simmons, Jayal Mehta, Urvin Thakkar
  • Publication number: 20230208725
    Abstract: There is provided a computer implemented method of allocating processing resources for processing by processing nodes, comprising: training predictive models, each predictive model for a respective processing node, each predictive model trained on a training dataset comprising records, each record including a historical amount of processing resources allocated to the respective processing node and a ground truth label indicating historical processing outcomes, wherein each processing node exhibits diminishing returns of processing outcomes with increasing allocated processing resources, wherein each predictive model is implemented as a monotonically increasing function that reaches a saturation level, solving an optimization allocation problem using the predictive models to identify a respective amount of processing resources for allocation to each processing node that maximizes a total of processing outcomes for a predetermined total amount of processing resources, and generating instructions for allocation
    Type: Application
    Filed: December 29, 2021
    Publication date: June 29, 2023
    Applicant: salesforce.com, inc.
    Inventors: Elad TZOREFF, Rafi DALLA TORRE
  • Publication number: 20230208715
    Abstract: Configuration management e.g., configuration validation and remediation (when necessary) of entities in a collective of databases and/or other machines or devices can be burdensome when vendor/cloud provider tools are used to manage the entities due to lack of control over the management. Rather than rely on vendor/cloud provider tools, instead configuration management is offloaded to, e.g., a local API and/or local machine, where configuration deviation detection from an expected configuration is locally determined and remediation needs may be prioritized so higher-priority collective entities are remediated first and other entities deferred. Local processing reduces burdens associated with entity remediation, such as in a cloud-hosted environment having many burdens associated with accessing cloud data and/or databases.
    Type: Application
    Filed: December 29, 2021
    Publication date: June 29, 2023
    Applicant: salesforce.com, inc.
    Inventors: Kalyan Chakravarthy THATIKONDA, Ben SIGGERS, Nikita RAJPUT
  • Publication number: 20230205510
    Abstract: In an example, an apparatus may operate as a continuous delivery (CD) pipeline for application artifacts running on a target software platform. The apparatus may include a processor to operate an application upgrader for the target software platform, the application upgrader to: consume application artifacts from a continuous integration (CI) system, wherein the target software platform runs a version of the application artifacts; obtain a signed manifest output from the CI system, the signed manifest identifying the consumed application artifacts; and compare a signature of the application artifacts from the CI system to a signature of the version running on the target software platform to determine if an update of the version running on the target software platform is required. Other embodiments may be disclosed and/or claimed.
    Type: Application
    Filed: December 29, 2021
    Publication date: June 29, 2023
    Applicant: salesforce.com, inc
    Inventors: Raj RAMALINGAM, Kishore REDDIPALLI, Varun SRINIVAS
  • Patent number: 11687588
    Abstract: Systems and methods are provided for weakly supervised natural language localization (WSNLL), for example, as implemented in a neural network or model. The WSNLL network is trained with long, untrimmed videos, i.e., videos that have not been temporally segmented or annotated. The WSNLL network or model defines or generates a video-sentence pair, which corresponds to a pairing of an untrimmed video with an input text sentence. According to some embodiments, the WSNLL network or model is implemented with a two-branch architecture, where one branch performs segment sentence alignment and the other one conducts segment selection. These methods and systems are specifically used to predict how a video proposal matches a text query using respective visual and text features.
    Type: Grant
    Filed: August 5, 2019
    Date of Patent: June 27, 2023
    Assignee: Salesforce.com, Inc.
    Inventors: Mingfei Gao, Richard Socher, Caiming Xiong
  • Patent number: 11689895
    Abstract: Centralized channel management of a set group-based communication system is described. A channel management interface, of the group-based communication system, can be presented via a client of a user associated with a first organization, wherein the channel management interface includes communication channels associated with the first organization, wherein at least a first communication channel is associated with the first organization and a second organization, and wherein at least a second communication channel is associated with the first organization and a third organization. A request can be received via the channel management interface to initiate a channel management action associated with at least one of the first communication channel or the second communication channel and in response to receiving the request to initiate the channel management action, data associated with at least one of the first communication channel or the second communication channel can be updated.
    Type: Grant
    Filed: May 10, 2021
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventors: Colin Gibbs, Carmen Raffa, Matthew Kump, Aish Raj Dahal, Jessica Rae Petersen, Ayushi Samaddar, Robin McConnell Balaga, Jessica Victoria Miller
  • Patent number: 11689485
    Abstract: A method for data processing that includes receiving an indication of a configuration for a first action of a communication process flow that controls electronic communications between a tenant of a multi-tenant system and a first set of users associated with the tenant. The method further includes associating, within a storage location associated with the tenant, a unique identifier with metadata that defines the configuration. The method further includes receiving a request to apply the configuration to a second action of a communication process flow that controls electronic communications between the tenant and a second set of users associated with the tenant. The request may indicate the unique identifier associated with the metadata. The method further includes retrieving the metadata from the storage location using the unique identifier indicated by the request. The method further includes applying the configuration to the second action using the retrieved metadata.
    Type: Grant
    Filed: January 26, 2022
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventors: Aaron Popelka, William Robert Jennings, II
  • Patent number: 11687422
    Abstract: A device may provision two or more servers, each of the servers including a network interface. In addition, the device may enable the network interface in each of the provisioned servers, create a shared volume, assign the shared volume to each of the provisioned servers, and enable a clustering application on each of the provisioned servers to form a cluster comprising the provisioned servers, the cluster having a heartbeat via the network interfaces.
    Type: Grant
    Filed: February 17, 2021
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventors: Emily Katherine Witt, Richard Cooke, William Thomas Everhart, Jr., Jinendrakumar J. Patel, Vijay Kumar
  • Patent number: 11687533
    Abstract: Techniques are disclosed relating to servicing search requests based on index information stored in a storage shared between multiple search servers. In some embodiments, a first search server maintains a local cache including index information usable to service received search requests and synchronizes the local cache with the shared storage. The synchronizing includes retrieving, from the shared storage, metadata indicative of the index information in the shared storage and determining, based on the metadata, whether the index information in the local cache differs from the shared storage. In response to determining that the index information in the local cache differs from the index information in the shared storage, the first search server updates the index information in the local cache with the index information in the shared storage. The first search server may then provide one or more search results determined using the updated index information.
    Type: Grant
    Filed: June 22, 2018
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventor: Ilan Ginzburg
  • Patent number: 11687523
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for transmitting data to a client device. A first database is generated for a client device and a client identifier of the client device is stored in association with the first database. The first database is transmitted to the client device responsive to receiving a first message from the client device. After transmitting the first database to the client device and responsive to receiving a second message from the client device, data relevant to the client device is ascertained. A delta between database records stored in the first database and the data is generated. A database message is generated and transmitted to the client device, where the database message indicates the delta and includes a client directive pertaining to updating the first database according to the delta.
    Type: Grant
    Filed: November 25, 2020
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventor: Sachin Desai
  • Patent number: 11687503
    Abstract: Disclosed herein are system, method, and computer program product embodiments for creating an enterprise data model that defines entities and relationships between the entities spanning multiple environments and for deploying and maintaining artifacts across the environments using metadata specified in the enterprise data model. By embedding metadata that describes foreign key references within an enterprise data model, a unifying enterprise data model may manage artifacts across multiple domains while implementing a physical, cross-domain, data architecture. Such an enterprise data model may provide an organization with a 360-degree view of the information harnessed across the organization's technical landscape and may allow the organization to easily rollout a comprehensive data warehousing solution.
    Type: Grant
    Filed: January 7, 2022
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventor: Lars Martinsson
  • Patent number: 11687524
    Abstract: Disclosed are database systems, computing devices, methods, and computer program products for identifying recurring sequences of user interactions with an application. In some implementations, a server of a database system provides a user interface of the application for display at a computing device. The database system stores data objects identifying a first plurality of user interactions with the application. The server receives information representing a second plurality of user interactions with the application. The server updates the database system to further identify the second user interactions. The server identifies a recurring sequence of user interactions from the first and second user interactions as resulting in a first target state of the application. The server updates the database system to associate the recurring sequence of user interactions with the first target state of the application.
    Type: Grant
    Filed: July 15, 2021
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventor: Sönke Rohde
  • Publication number: 20230195703
    Abstract: Some implementations of the disclosed systems, apparatus, methods and computer program products may provide for determination of resource usage by tenants in a multi-tenant server system. Tenants may provide resource requests to a database of the multi-tenant server system and such resource requests may include context data. Periodic snapshots of the database may be performed to determine the pending resource requests received by the various tenants and, based on the snapshots and the context data, the resource usage of the various tenants, as well as the system as a whole, may be determined and forecasted for the future.
    Type: Application
    Filed: December 22, 2021
    Publication date: June 22, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Pratheesh Ezhapilly CHENNEN, Prakash RAMASWAMY
  • Patent number: 11681948
    Abstract: The system described herein may utilize a data stream connection to detect that a new message is transmitted between users. The system may perform various pre-processing techniques on the new message to identify that the new message is an objection message candidate. The system may retrieve one or parent messages of the new message. The new message and the parent messages may be input into a model trained to classify objection messages. The model may identify that the new message is classified as an objection message based at least in part on processing the new message and the parent messages. An objection classification identifier may be stored in association with the new message based at least in part on the result of the processing by the model.
    Type: Grant
    Filed: January 30, 2020
    Date of Patent: June 20, 2023
    Assignee: Salesforce, Inc.
    Inventors: Narek Asadorian, Bradford Powley
  • Patent number: 11681705
    Abstract: Techniques are disclosed relating to tree data structures capable of storing information indicative of database keys. A computer system may operate a database. The computer system may store a multi-level tree data structure usable to perform key lookups for the database. In various cases, the multi-level tree data structure may be stored in system memory as a plurality of subtree data structures each comprising a set of linked nodes. A given one of the plurality of subtree data structures may be stored as a respective continuous block of information in system memory. The computer system may access the respective continuous block for a first particular subtree data structure encompassing a particular range of levels in the multi-level tree data structure. The accessing may be performed without accessing one or more other subtree data structures encompassing one or more levels within the particular range of levels.
    Type: Grant
    Filed: July 1, 2020
    Date of Patent: June 20, 2023
    Assignee: Salesforce, Inc.
    Inventor: Patrick James Helland
  • Patent number: 11681522
    Abstract: A self-healing build pipeline architecture for a software application build job across a distributed computer platform comprises a public API that receives configuration data describing the build job, stores the configuration data in a decentralized database, serves requests to/from a pipeline tracker API, and stores states of build pipelines during the build job. The decentralized database stores the configuration data and a project identifier for the build, and metadata regarding states of the build pipelines collected across the distributed computer platform. The pipeline tracker API runs local to the build environment in the distributed computer platform and sends a build status to public API for updating the decentralized database. For any failures in any of the build pipelines, the state is retrieved from the decentralize database and a new build pipeline is triggered locally that resumes from the failed state to provide a self-healing build pipeline architecture.
    Type: Grant
    Filed: October 21, 2021
    Date of Patent: June 20, 2023
    Assignee: SALESFORCE, INC.
    Inventors: Kalyan Chakravarthy Thatikonda, Prabhjot Singh
  • Patent number: 11683254
    Abstract: A method that includes establishing an open connection for responding to requests from clients supported by an application server. The method may further include establishing a set of queues configured for storing requests received from the client via the open connection. The method may further include selecting requests from the queues based on a rate limit threshold and burst limit threshold of the application server. The rate limit threshold may refer to a number of requests that the application server can process within a first time duration, while the burst limit threshold may refer to a number of requests that the application server can process within a second time duration that is shorter than the first time duration. The method may further include transmitting the requests to a set of data processing servers connected to the application server and receiving an indication that the requests have been processed.
    Type: Grant
    Filed: January 12, 2022
    Date of Patent: June 20, 2023
    Assignee: Salesforce, Inc.
    Inventor: Dheeraj Kumar
  • Patent number: 11683281
    Abstract: A group-based communication platform can present, via a client device of the group-based communication platform, a user interface that includes a user interface element, interaction therewith, invoking a command associated with an external system. Based at partly on receiving an indication of an interaction with the user interface element, the group-based communication platform can cause payload data to be provided to the external system, wherein the payload data is associated with an indication of the command invoked via the interaction. Based at least partly on causing the payload data to be provided to the external system, a response to the payload data can be received and an interactive dialog can be presented via the user interface. The interactive dialog can be configured to prompt a user of the client device for data to be provided to the external system for performing a processing action associated with the command.
    Type: Grant
    Filed: June 30, 2022
    Date of Patent: June 20, 2023
    Assignee: Salesforce, Inc.
    Inventors: Salman Suhail, Bruce Sullivan, Patricia Ang, Hye Jung Choi, Prajna Shetty, Andrew Fong, Michael Deng, Stephen Sowole, Tolga Akin, Pranay Agarwal
  • Patent number: 11683318
    Abstract: Techniques and structures to provide dynamic deployment of access controls in an on-demand environment. A host electronic device may comprise one or more processors coupled with the at least one physical memory device, the one or more processors configurable to receive, via a user interface, request to access one or more resources managed by the electronic device in the multi-user, on demand computing environment, the request comprising one or more request elements, determine whether a virtual access rule logic comprises one or more virtual access check rules which are anchored to the one or more request elements, and in response to a determination that the virtual access rule logic comprises one or more virtual access check rules which are anchored to the one or more request elements, apply the one or more virtual access check rules to the request. Additional subject matter may be described and claimed.
    Type: Grant
    Filed: April 23, 2021
    Date of Patent: June 20, 2023
    Assignee: Salesforce, Inc.
    Inventors: Sean Tubbs, Julien Sobrier, Matthew Mang Fu Wong
  • Publication number: 20230185805
    Abstract: A method for configuring the operation of the software of a data as a service (DAAS) system during run time is described. The configuring includes at least one of configuring ingestion of a vendor dataset to produce an ingested dataset and which analysis operations to perform on the vendor dataset to produce an analyzed dataset, and the configuring also includes at least one of how to search the vendor dataset based on a search query from a customer to allow the customer to locate a new record from the vendor dataset and how to match records in the vendor dataset with a match query from the customer to provide an updated record to the customer.
    Type: Application
    Filed: January 25, 2023
    Publication date: June 15, 2023
    Applicant: salesforce.com, inc.
    Inventors: Kaushal BANSAL, Venkata Muralidhar TEJOMURTULA, Azeem FEROZ, Dmytro KASHYN, Dmytro KUDRIAVTSEV, Shouzhong SHI, Ajitesh JAIN
  • Publication number: 20230186014
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for handling multiple overflows of content during pagination of a web document. A first tree representing a web document is obtained. A first page element including one or more elements of the first tree is generated, where the elements include a first Document Object Model (DOM) element. Coordinates of the first DOM element within the first page element are calculated. A first context associated with the first DOM element is pushed onto a context stack. An overflow of the first DOM element is detected in relation to the first page element based, at least in part, on the coordinates. Responsive to detecting the overflow, the context stack is added to an overflow list and the first page element is modified such that the first DOM element or portion thereof is removed from the first page element.
    Type: Application
    Filed: December 9, 2021
    Publication date: June 15, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Angela LIU, Dai Duong DOAN, Alex YE, Pei CHU, Keye LIU, Kaidi XU, Limor ROHALD, Puneet DHALIWAL, Shanis KURUNDRAYIL, Tyler SHOPSHIRE
  • Patent number: 11675764
    Abstract: Techniques described herein may support a learned ontology or meaning for user, organization, or customer specific data. According to the techniques described herein, a set of datasets corresponding to an entity may be processed to generate a master dataset including rows that include at least a field name and a value corresponding to the field. The master dataset is processed to generate a corpus of text strings that is input into a word embedding function which generates a set of vectors based on the corpus. Because the configuration of the text string positions values by field names and field values, implicit relationships and contexts are identified within the data using the word embedding function.
    Type: Grant
    Filed: October 16, 2020
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Zuye Zheng, Vaibhav Garg, Sumitkumar Kukkar, Timothy Noonan, Evan Tsao, Thushara Paul, Behzad Farhang Richey
  • Patent number: 11677842
    Abstract: Techniques for providing an enhanced user profile to provide relevant information to a user requesting to view a user profile associated with another user. In an example, a first user submits a request to view a user profile associated with a second user. In response to receiving the request, the communication platform identifies one or more communication objects (e.g., communication channels, direct messaging instances, messages, threads, etc.) and/or one or more applications (third-party applications, first party applications, etc.) associated with the second user and/or the first user. The communication platform causes a display of indicator(s) associated with the communication object(s) and/or application(s) in association with the user profile, such as to enable efficient access to the associated communication object(s) and/or application(s).
    Type: Grant
    Filed: May 28, 2021
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Edward Zagat, Neville Bowers, Maxwell Hayman
  • Patent number: 11675803
    Abstract: Database environments may choose to schedule complex analytics processing to be performed by specialized processing environments by caching source datasets or other data needed for the analytics and then outputting results back to customer datasets. It is complex to schedule user database operations, such as running dataflows, recipes, scripts, rules, or the like that may rely on output from the analytics, if the user database operations are on one schedule, while the analytics is on another schedule. User/source datasets may become out of sync and one or both environments may operate on stale data. One way to resolve this problem is to define triggers that, for example, monitor for changes to datasets (or other items of interest) by analytics or other activity and automatically run dataflows, recipes, or the like that are related to the changed datasets (or other items of interest).
    Type: Grant
    Filed: July 28, 2021
    Date of Patent: June 13, 2023
    Assignee: SALESFORCE, INC.
    Inventors: Keith Kelly, Ravishankar Arivazhagan, Wenwen Liao, Zhongtang Cai, Ali Sakr
  • Patent number: 11675642
    Abstract: Techniques disclosed herein relate to managing notifications to a user associated with a computing device. The notifications correspond to a response to an indication of an exception condition on the computing device. The response to the exception condition includes a plurality of steps, including computer-implemented steps in which data objects output a plurality of notifications for the user. These notifications are processed by a notification choreographer and used to prepare a unified status communication. The unified status communication is output to the user and depicts information corresponding to a plurality of the notifications.
    Type: Grant
    Filed: October 5, 2020
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Abhijit Sur, Charles Hart Isaacs
  • Patent number: 11675760
    Abstract: Techniques are disclosed relating to creating an index for a database system. In one embodiment, a database system stores data within a plurality of fields in a data table, a subset of the data being associated with a particular one of the plurality of fields. The database system receives a request to index the data table based on the particular field and analyzes the subset of the data. In response to determining, based on the analyzing, that one or more duplicate values are present in the subset of data, the database system sets, in an index table having the particular field, an indication identifying which entries of the index table have a duplicate value for the particular field, and returns a response to the request that specifies the one or more duplicate values. In some embodiments, the response includes a user interface displaying one or more duplicates values.
    Type: Grant
    Filed: January 30, 2017
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Arup Kumar Dutta, Jesse Collins
  • Patent number: 11675800
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating version control for a client device. A server system may select one of two or more versions of a procedure based, at least in part, on a user profile. The server system may generate a message including a procedure name of the procedure, a version identifier identifying the selected version of the procedure, a set of computer-readable instructions corresponding to the selected version of the procedure, and a client directive pertaining to storing the procedure in a database. The server system may transmit the message to a client device associated with the user.
    Type: Grant
    Filed: November 30, 2020
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventor: Sachin Desai
  • Patent number: 11676022
    Abstract: A method for training parameters of a first domain adaptation model. The method includes evaluating a cycle consistency objective using a first task specific model associated with a first domain and a second task specific model associated with a second domain, and evaluating one or more first discriminator models to generate a first discriminator objective using the second task specific model. The one or more first discriminator models include a plurality of discriminators corresponding to a plurality of bands that corresponds domain variable ranges of the first and second domains respectively. The method further includes updating, based on the cycle consistency objective and the first discriminator objective, one or more parameters of the first domain adaptation model for adapting representations from the first domain to the second domain.
    Type: Grant
    Filed: August 30, 2021
    Date of Patent: June 13, 2023
    Assignee: salesforce.com, inc.
    Inventors: Ehsan Hosseini-Asl, Caiming Xiong, Yingbo Zhou, Richard Socher
  • Patent number: 11677701
    Abstract: Techniques for modifying a period of time that data, associated with a characteristic, transmitted via a communication platform is retained are described. A data retention rule can include a first period of time for retaining data transmitted via the communication platform, in association with an organization. The first user can additionally establish a specific data retention rule associated with data associated with a particular characteristic. The specific data retention rule can include an instruction to store communications including the particular characteristic for a second time period that is different from the first time period associated with the data retention rule. The communication platform can receive data from a second user computing device associated with the second user of the organization. Based on a determination that the data is associated with the characteristic, the communication platform can store the data according to the data retention rule specified for such data.
    Type: Grant
    Filed: July 8, 2021
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Max Baez, Pooja Menta, Stephen Michael Hamrick
  • Patent number: 11675890
    Abstract: A method of provisioning organization users in a multi-tenant database system includes receiving a request via a single sign-on protocol from an organization user to create a new multi-tenant database user account for access to the multi-tenant database system. The method retrieves rules that specify how to derive user permissions for access to the multi-tenant database system from stored user attributes of the organization user. The method continues with applying the rules to the stored user attributes to determine permissions for the users to access particular objects in the multi-tenant database system, and creating the new user account with the determined user permissions for access to the multi-tenant database system.
    Type: Grant
    Filed: December 29, 2020
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventor: Jong Lee
  • Patent number: 11676015
    Abstract: Systems, devices, and techniques are disclosed for recommendations using a transformer neural network. User activity data including items and actions associated with users and a catalog including descriptions of the items may be received. User vectors for the users, item vectors for the items and action vectors the actions may be generated by applying singular vector decomposition to the user activity data. Sequence vectors may be generated based on item vectors and the action vectors. Transformer vectors may be generated by applying a text-to-text transferring transformer to descriptions of the items. Similarity vectors may be generated based on the transformer vectors. Merged vectors may be generated by merging the sequence vector, transformer vector, and similarity vector for items. A set of probabilities may be determined by inputting the user vector for the user, merged vectors for the items, and sequence vectors for the actions to a transformer neural network.
    Type: Grant
    Filed: May 28, 2020
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Arthur Zhang, Joshua Correa
  • Patent number: 11677620
    Abstract: Computing systems, for example, multi-tenant systems create data centers in a cloud platform using a cloud platform infrastructure language that is cloud platform independent. The system receives a cloud platform independent declarative specification describing a new datacenter to be created and a customization specification for customizing the data center. The system compiles the declarative specification along with the customization specification to generate a metadata representation of the data center. The metadata representation is used to generate a data center on a target cloud platform. Different customization specifications can be provided to generate different customized datacenters based on the same declarative specification. For example, the different customized data centers may implement different policies, for example, network policies, security policies, and so on.
    Type: Grant
    Filed: March 4, 2022
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Sriram Srinivasan, Joshua Paul Meier, Varun Gupta, Mayakrishnan Chakkarapani, Neil Natarajan
  • Patent number: 11675653
    Abstract: Systems and methods are described identify a database metric value associated with a database instance storing a dataset associated with a user system. A database issue is detected in view of a determination that the database metric value satisfies a condition. In response to satisfaction of the condition, a set of user action metrics associated with the user system is collected from one or more data monitoring systems. At least one notification communication is generated including at least a portion of the set of user action metrics and information identifying the database issue. The at least one notification communication is transmitted to a remediation execution system configured to execute, using the at least a portion of the set of user action metrics and information identifying the database issue, a remedial action in response to the database issue.
    Type: Grant
    Filed: May 11, 2021
    Date of Patent: June 13, 2023
    Assignee: salesforce.com, inc.
    Inventors: Shainesh Baheti, Anand Vardhan, Aishanya Singh, Venkatesh Bora, Arjun Kumar Bachuwar
  • Patent number: 11677562
    Abstract: Techniques and structures to facilitate identification, authentication, authorization and accounting of a computing device is disclosed. A set of supported algorithms for transmission during a secure shell (SSH) clear packet exchange is received and a cryptographic hash is performed on the set of algorithms to generate a unique fingerprint.
    Type: Grant
    Filed: July 7, 2021
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Benjamin Reardon, Adel Karimishiraz, Jeffery Atkinson, John Althouse
  • Patent number: 11677732
    Abstract: Techniques are disclosed relating to contextual authentication across different applications based on user communications. In some embodiments, a user is preauthenticated to certain actions on a second application based on the user's communication via a first application. The user's communication via a first application provides contextual information that may be used to preauthenticate a request to perform an action on the second application. Contextual information may include the user's communication itself, communications characteristics that are determined from the user's communications, or both.
    Type: Grant
    Filed: May 15, 2020
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Josh Alexander, Seth Holloway, Evan Tyler Grim, Ian Glazer, William Charles Mortimore, Jr.
  • Patent number: 11675758
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating early detection and warning for system bottlenecks in an on-demand services environment according to one embodiment. In one embodiment and by way of example, a method includes detecting waits during processing of a query within a processing pipeline, wherein the waits include one or more of application-specific waits and database-specific waits; diagnosing the waits to identify a wait that has turned into a bottleneck; classifying one or more types of issues causing the wait to turn into the bottleneck; generating an alert having associated information detailing the issues based on the one or more types and a location of the wait within the processing pipeline; and transmitting the alert to facilitate correction activities.
    Type: Grant
    Filed: June 21, 2021
    Date of Patent: June 13, 2023
    Assignee: Salesforce, Inc.
    Inventors: Pratheesh Ezhapilly Chennen, Vishwajit Kumar, Siddharth Samant
  • Publication number: 20230179569
    Abstract: Systems and methods for verifying a firewall for a cloud provider. The method includes receiving by a timelord module configured with access to a plurality of HTTP attacks that incorporate random tokens, an updated policy ok signal that was generated by an external element. The timelord module responds by (a) loading a first HTTP attack with a first expected response that is either forbidden or accepted, the first HTTP attack including the random tokens in a form of a header key value parameter; (b) sending the first HTTP attack to the firewall; (c) comparing a response from the firewall to the first HTTP attack with the first expected response; and (d) incrementing the first HTTP attack and repeating (a) - (c) until the plurality of HTTP attacks has been sent; and deleting the random tokens after the plurality of HTTP attacks have been sent.
    Type: Application
    Filed: December 2, 2021
    Publication date: June 8, 2023
    Applicant: salesforce.com, inc.
    Inventor: Luis Campo Giralte
  • Publication number: 20230177038
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for performing a decision-based multi-stage report generation process. Execution of a set of computer-readable instructions configurable to generate a report is initiated. During execution of a first subset of the set of computer-readable instructions associated with a first stage of report generation, at least a first template is applied. A result of the first stage of report generation is ascertained. It is determined whether the first stage of report generation is successfully completed based, at least in part, on application of a first condition to the result of the first stage of report generation. A first indicator of a data structure associated with the set of computer-readable instructions is updated such that the first indicator indicates whether the first stage of report generation is successfully completed.
    Type: Application
    Filed: December 8, 2021
    Publication date: June 8, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Keye LIU, Puneet DHALIWAL, Dai Duong DOAN, Tyler SHOPSHIRE, Angela LIU
  • Publication number: 20230179413
    Abstract: A system and method for rotating private encryption keys for tenants of a database system has been developed. First, three separate public-private encryption keys are generated for a tenant of the database system. The three separate private encryption keys for the tenant are then stored in cloud-based storage. A defined cadence is created to rotate the private encryption keys for the tenant. The three separate private encryption keys for the tenant are defined as a a past private key, a present private key and a future private key. Next, the public encryption key is stored for the tenant in a global tenant directory. The present private key and the public encryption key are retrieved to encrypt and decrypt data from the tenant. The three separate private encryption keys are rotated at the defined cadence, where the past private key is discarded, the present private key becomes a new past private key, the future private key becomes a new present private key, and a new future private key is generated.
    Type: Application
    Filed: December 2, 2021
    Publication date: June 8, 2023
    Applicant: salesforce.com, inc.
    Inventors: Jayanth Parayil Kumarji, Mugdha Choudhari, Percy Mehta, Rajkumar Pellakuru, Kevin Terusaki
  • Publication number: 20230179438
    Abstract: A method for meeting management that includes receiving an indicator of a user access of a meeting digest of a meeting, filtering communications of the user to identify communications received from a participant of the meeting, identifying at least one outstanding request from the participant or at least one unanswered communication from the participant, and generating a task for the meeting digest for the identified at least one outstanding request or the identified at least one unanswered communication.
    Type: Application
    Filed: December 6, 2021
    Publication date: June 8, 2023
    Applicant: salesforce.com, inc.
    Inventors: J. Kris FOX, Steighton HALEY, Alexander OSCHEROV
  • Publication number: 20230177064
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for processing consent information. A data consolidation system obtains, from each of two or more computing systems, a corresponding set of data objects such that two or more sets of objects are obtained. Each data object is associated with a corresponding individual and includes consent information indicating whether the individual consents to an action in relation to corresponding contact information of the individual. Consent information is extracted, for at least one individual, from the sets of data objects such that two or more sets of consent information are collected, the sets of consent information including a first set of consent information corresponding to a first computing system and a second set of consent information corresponding to a second computing system.
    Type: Application
    Filed: December 3, 2021
    Publication date: June 8, 2023
    Applicant: Salesforce.com, inc
    Inventors: Paul CHEN, Hal Scott HILDEBRAND
  • Publication number: 20230177090
    Abstract: A computing platform is configurable to cause identifying a first data object type of a computing platform, the first data object type identifying first data objects being included in a data model of an application, and identifying a second data object type of the computing platform, the second data object type identifying second data objects included in the data model, and the identifying of the second data object type defining a relationship between the second data object type and the first data object type. The computing platform is also configurable to cause generating a filter rule associated with the second data object type, the filter rule defining which of the plurality of second data objects may be associated with the plurality of first data objects, the filter rule being defined based, at least in part, on at least some of a plurality of attributes of the second data object type.
    Type: Application
    Filed: December 2, 2021
    Publication date: June 8, 2023
    Applicant: Salesforce.com, Inc.
    Inventors: Sindhubala ULAVAPALLI, Alex YE, Dai Duong DOAN, Puneet DHALIWAL, Tushar SHARMA, Qian BAI, Shanis KURUNDRAYIL, Surya RAJAGOPAL
  • Patent number: 11669712
    Abstract: A method for evaluating robustness of one or more target neural network models using natural typos. The method includes receiving one or more natural typo generation rules associated with a first task associated with a first input document type, receiving a first target neural network model, and receiving a first document and corresponding its ground truth labels. The method further includes generating one or more natural typos for the first document based on the one or more natural typo generation rules, and providing, to the first target neural network model, a test document generated based on the first document and the one or more natural typos as an input document to generate a first output. A robustness evaluation result of the first target neural network model is generated based on a comparison between the output and the ground truth labels.
    Type: Grant
    Filed: September 3, 2019
    Date of Patent: June 6, 2023
    Assignee: salesforce.com, inc.
    Inventors: Lichao Sun, Kazuma Hashimoto, Jia Li, Richard Socher, Caiming Xiong
  • Patent number: 11669522
    Abstract: A system and method for customized scheduling of sources, including breaking down a source of content into at least two categories, including posts and engagements, and gathering content related to a specific source. A scheduler handles scheduling of posts and engagement for a single source and entities that are due to be crawled are sent to a scheduling queue, in which each content type for a source can have its own queue. A process points to the correct scheduler queue in order to request content to be crawled, attaches to the proper queue, processes requests, queries the social network for content, parses the response and sends any new data to be saved to the system.
    Type: Grant
    Filed: January 24, 2022
    Date of Patent: June 6, 2023
    Assignee: Salesforce, Inc.
    Inventors: Stuart Douglas McClune, Michael Gordon Luff
  • Patent number: D988351
    Type: Grant
    Filed: July 31, 2020
    Date of Patent: June 6, 2023
    Assignee: Salesforce, Inc.
    Inventors: Scott Pitkin, Pranavkumar Janakbhai Parekh, Alicia Greer, Robert Everetts, Brian Brinegar, Andrew Short, James MacManus
  • Patent number: D989776
    Type: Grant
    Filed: March 8, 2021
    Date of Patent: June 20, 2023
    Assignee: Salesforce, Inc.
    Inventors: Abhinav Kishore, Anusha Paruchuri, Malhar Gupta
  • Patent number: D990495
    Type: Grant
    Filed: August 13, 2021
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventor: Michael Diffenderfer
  • Patent number: D990496
    Type: Grant
    Filed: August 13, 2021
    Date of Patent: June 27, 2023
    Assignee: Salesforce, Inc.
    Inventor: Michael Diffenderfer