Abstract: A system, method and computer program product are provided for distributed billing. In use, service usage information associated with a plurality of customers is distributed to a plurality of billing processor platforms in substantially a billing cycle-independent manner, for processing purposes. To this end, less billing processor platform resources are wasted.

Abstract: A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

Abstract: A method and system are disclosed where a call center operator having multiple locations, including a call center is able to utilize existing network infrastructure to route telephone communications to the call center to the location where the lowest toll rate is applicable. The telephone communications are converted into data packets and routed to the call center using VoIP technology. No toll would apply to the transmission of the data to the call center.

Abstract: A content indirection communications method, server, device, data storage medium and computer program product, where in a method executed by the server, in response to a Session Initiation Protocol (SIP) registration request from a device, informing the device in a SIP message of the identity of an address where the device may send information that is to be referenced by a SIP content indirection operation, and allocating storage for the information. Informing the device preferably uses a SIP message Call-Info header field with a purpose parameter set to ci-uri for indicating that the Call-Info header field contains a Uniform Resource Identifier (URI) that specifies an identity of the storage location.

Abstract: An opt-out request in one example is received from a calling party to avoid employment of a specialized ringback tone on one or more subsequent calls from the calling party to a called party. A ringback tone call controller determines, based on the opt-out request, to provide a substitute tone to the calling party in place of the specialized ringback tone on the one or more subsequent calls from the calling party to the called party. After receiving the opt-out request on a call, the specialized ringback tone in a further example is stopped for a remainder of a ringing phase of the call. If a ringback tone service state associated with the calling party is an opt-out state, then in one example the calling party makes an opt-in request to allow use of the specialized ringback tone on one or more subsequent calls to the called party.

Abstract: A method and apparatus are provided for processing a call with a client within an automatic contact distributor system. The method includes the step of providing a user agent application within a terminal of an agent of the automatic contact distributor system that functions as an interface for exchanging SIP commands and providing an agent state machine within the terminal of the agent that controls a plurality of call states of a connection of the call between the client and the agent where the agent state machine is different than the user agent application. The method further includes the steps of receiving a SIP INVITE by the user agent application from an automatic contact distributor of the automatic contact distribution system transferring the call from the automatic contact distributor to the agent and depicting a state of the plurality of states of the call on a display of the terminal based upon a logical state of the state machine.

Abstract: According to one embodiment of the invention, a method of processing calls includes configuring a gatekeeper to forward all dialed phone numbers to a call manager. The method also includes receiving a signal at the gatekeeper from a first endpoint requesting an IP address of a second endpoint corresponding to a particular dialed phone number. In response, the gatekeeper transmits to the first endpoint an IP address of the call manager rather than the IP address of the second endpoint. The call manager is operable to set up a call between the first and second endpoints wherein call media associated with the call does not travel through the call manager.

Abstract: A self-oscillating driver circuit comprises a driver stage, a feedforward path which is coupled to an input of the driver stage, and a feedback path which couples an output of the driver stage to an input of the feedforward path. The feedforward path comprises a feedforward filter which is designed as an active filter. In order to prevent an oscillatory state of the driver circuit at an unwanted frequency, it is proposed that an internal state variable of the feedforward filter be monitored and that the feedforward filter be reset if the value of the monitored internal state variable is outside a predefined range.

Abstract: An IP telephone system includes a source IP telephone apparatus, a destination telephone apparatus, a Web server and an ENUM server. The IP telephone apparatuses are connected to an IP network. The Web server stores call reception screen information corresponding to a telephone number assigned to the source or destination IP telephone apparatus. The ENUM server stores a NAPTR resource record in which a URI specifies link information related to the call reception screen information stored on the Web server. In the IP telephone system, the IP telephone apparatus that has received a call transmits, to the ENUM server, a query for a NAPTR record corresponding to an intended recipient's telephone number.

Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

Abstract: According to various embodiments of the present invention, systems and methods for routing telephone calls from host switch to remote switch in a Voice Over Internet Protocol (“VoIP”) network. A host switch in the VoIP network may be communicably coupled with a plurality of remote switches and with a public switched telephone network (“PSTN”); the host switch may receive a call from PSTN having signaling that includes a called party number field and/or a location routing number field. Based on the called party number field and/or the location routing number field, host switch identifies a target remote switch from among the plurality of remote switches that is associated with the called party number field by, for example, querying a database of associations between location routing numbers and/or telephone numbers and remote switches. Host switch then sends the call to identified target remote switch.

Abstract: There is disclosed a system and method for monitoring and updating an interactive voice response system through the use of a human agent who reviews the responses provided by a computer system and makes recommendations which are then used as data for updating the interactive voice response system. There is further disclosed a user interface for allowing the human agent to review the responses provided by the computer system, and to provide alternate responses which could be implemented by the computer system.

Abstract: A system for call processing is disclosed that includes voice recognition enabled activity code support. The system operates routes a received call to an agent, based on dialed number, other caller provided information, and/or load balancing across agents. The call is then handled by the agent as appropriate. After the call is ended, the system allows the agent to describe the call using voice commands or phrases that result in one or more associated activity codes being electronically recorded in association with the call. The stored activity codes can then be used as the basis for various types of high level functions, such as report generation, customer billing, etc. Voice commands are also recognized relating to agent status. Such agent status commands may, for example, include commands indicating changes in agent status, such as when an agent logs off the system, or when the agent becomes temporarily unavailable to take calls.

Abstract: System that allocates a carrier frequency to a radio link, for transmitting data bursts between a remote unit and a fixed unit, by employing orthogonal frequency division multiplexing OFDM. The fixed unit records a predetermined number of parameters relative to the communication in course, for the purpose of weighting said parameters, such as number of errors in the radio link and number of retransmissions or the like, and allocates to these parameters a probability level. The fixed unit allocates a probability level to each carrier frequency, so that it responds to a communication set-up request allocating the carrier frequency with the highest probability.

Abstract: Individuals and groups of individuals, such as corporations, are provided access to one or more private directories. The private directories can be edited by an administrator. Access to the private directories may be limited by administrators of the private directories. Access to private directories is provided via a connection to directory assistance providers. Directory service providers are capable of facilitating the administration of the private directories as well as connecting users of private directories to contacts in the private directories. Access to the private directory may be obtained via an internet connection.

Abstract: Network architecture for establishing telephony connection, including a call management node, a first network node connected to the call management node via a first signaling link, and further connected to at least one first node telephony subscriber, a second network node connected to the call management node via a second signaling link, to the first network node via at least one voice link, and further connected to at least one second node telephony subscriber.

Abstract: Telephony services are implemented using a media-control framework in which a media switch controls the mixing of multiple participant streams. A connection is established between the media switch and each of the participants in a given call or other communication. The media switch then implements a desired telephony service by controlling the mixing of media streams in accordance with multiple permit sets and multiple want sets, each of the permit sets and each of the want sets being associated with a given media stream of a given participant. A particular one of the permit sets specifies one or more additional participants that are permitted to receive a send flow of the given stream in conjunction with the telephony service, while the corresponding one of the want sets specifies one or more additional participants from which the given participant wants to receive a receive flow of the given stream in conjunction with the telephony service.

Abstract: A telephony device such as a digital telephone or personal computer attaches to phone lines and automatically determines both the type of switch to which is connected, and the type of line card in the switch providing that connection. In addition, device functions and data types supported by the switch and line card are automatically determined, providing a fully automatically configurable device. Programming in the device monitors polling messages provided by the switch and line card having different formats to make the determination. The devices switch between two different flow control types supported by the different line cards, while listening for the polling messages. If a message is not received while using a first flow control type, the second is used. The capability of channel, voice or data, is also automatically determined once the switch type is known.

Abstract: Services controlling the same call state model are independent of each other and do not necessarily have any knowledge of each other. To make the facilities of these parallel controlling services interoperable, at least one parameter is defined, whose value indicates whether a controlling service may be initiated to control a control record, if a controlling service has already been initiated. When detecting (301) a situation triggering the initiation of a second controlling service in the control record controlling call set-up, the initiation of the second controlling service is continued (315), if the parameter allows the initiation of the controlling service.

Abstract: An approach for processing voice calls over a packet switched network as to efficiently utilize the functionalities of a Voice Response Unit (VRU). According to one embodiment, a call originator, acting as a User Agent Client in accordance with the Session Initiation Protocol (SIP), issues messages to establish a first call-leg with the VRU. The VRU performs digit collection to obtain information to authenticate the call originator and to authorize the voice call. Based upon the issued messages from the call originator, the VRU establishes a second call-leg with the call terminator. The VRU is released from the voice call after binding the call-legs to connect the call originator to the call terminator.