Abstract: The application relates to a network assisted calling service comprising a service call to an assistance entity which translates an indication of a destinatin party into a destination identifier which is subsequently used for the establishment of a user call between the calling and the destination party. In the prior art the user call has either to be set up manually by the calling terminal or it is set up by the network node to which the assistance entity is connected which suffers from disadvantages with respect to routing, complex charging schemes, etcetera. In the method of the invention, this is resolved by said destination identifier being returned through a signalling channel associated with the operative connection. The destination identifier is either returned to the calling party's terminal (C) or is returned to a network node (N). Either the terminal (C) or the network node (N) subsequently set up the user call.

Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Abstract: A Single-Use Passcode Generator (SUPG) gives an existing teleconference management software the capability to generate a unique, single-use passcode for each of a plurality of invited participants to a teleconference. When a host sets up a teleconference, a unique passcode is generated for each invited participant. The unique passcode is sent with a teleconference invitation. The unique passcode expires once the invited participants access the teleconference.

Abstract: A method, system and computer instructions for users to visually rearrange telephone call trees are disclosed. A caller can connect to an automated telephone answering service, and download the service's call tree. The caller can view a display with the call tree, and modify or rearrange the order in which the menu options of the call tree are displayed. The user can then store the modified call tree for use in the future.

Abstract: A communication terminal into which communication data can be input and which can receive a message signalling that at least one further communication terminal is ready to receive the communication data. Following receipt of the message, a transmission device configured to operate in a first mode, in which it sends data at a first data rate, and in a second mode, in which it sends data at a second data rate, which is higher than the first data rate, is used to send the communication data in the second mode.

Abstract: Methods and apparatus for subscriber and enterprise assignments and resource sharing are disclosed. A disclosed method includes managing resources for a communication service having a communication location. The disclosed method comprising associating a group identifier with a sub-group type, and associating a subscriber with the group identifier, wherein the sub-group type is used to determine at least one super-group usable to route an outdial call from the communication location if the outdial call is associated with the subscriber, and wherein the super-group comprises at least one of a circuit group or a voice over internet protocol communication path.

Abstract: A system, method, and computer readable medium for redirecting a call via centralized bridges comprises a first conferencing platform based in the United States, a second conferencing platform based in a second country, and a third conferencing platform based in a third country, wherein the first conferencing platform dials the second conferencing platform and the third conferencing platform to provide a conference call between the second conferencing platform and the third conferencing platform.

Abstract: Systems and methods are disclosed for enabling an embedded media terminal adapter (EMTA) with included MIB objects to redirect a received telephone call. Based on the MIB objects, the EMTA communicates with a cable modem termination system (CMTS) to set up two service flows where one flow is set up between two EMTAs and one flow is set up between the endpoint EMTA and the NOC.

Abstract: When a telephone a belonging to an office a calls up a telephone b belonging to an office b, a subscriber of the telephone a operates a WS a connected to a computer network and edits camp-on request information when the telephone b is busy. The camp-on request information is transferred from the WS a to a CTI server b belonging to the office b connected to the computer network. The CTI server unit b performs camp-on control between the telephone b belonging to the office b and the telephone a belonging to the office a by controlling a private branch exchange b based on a schedule corresponding to the received camp-on request information.

Abstract: Directing customer service calls based upon one or more rules incorporating customer information, network status information, service status information, or various combinations thereof. An incoming service call, and a customer identifier for the incoming service call are received. The customer identifier is used to obtain customer information. Network status information is obtained, or service status information is obtained, or network status information and service status information are obtained. One or more rules are retrieved. The one or more retrieved rules are applied to at least one of the obtained network status information or the obtained service status information to automatically direct the incoming call to a help desk agent selected from a plurality of help desk agents.

Abstract: Systems and methods are described for improving connection to and management of conference calls. An inference/rules engine and human backed speech interpretation subsystem enable the system to efficiently use knowledge about the call to identify the caller and determine to which conference he or she should be connected. During the conference, a virtual assistant is available to interpret and execute system commands spoken by a caller, such as in a side conference accessed via DTMF tones.

Abstract: A data processing apparatus is configured for receiving a call comprising multiple callers who are identified in a multi-party caller identification value that is received with the call; retrieving from a database, based on the multi-party caller identification value, information about each of the multiple callers; based on the retrieved information and a collective importance algorithm, determining or selecting one or more call treatment attributes for the call; and processing the call using the one or more call treatment attributes that are determined or selected. For example, a contact center or call center can provide differentiated services based on collective attributes or profiles, or a weighted average priority, of multiple people who are calling together, rather than only taking into account information about a single calling party. Call processing attributes such as priority, queuing, routing, and screen pop-up content, may be selected based on collective data about multiple callers.

Abstract: A mechanism is provided that allows participants on the conference call to identify, and then mute or filter, a participant(s) responsible for introducing the noise, regardless of whether the noise is caused by transmission impairments or by the participant(s) being in a noisy location. For example, individual users could be able to press a “test” button that could block each of the participants one at a time. This would allow the source of the noise to be identified. This “test button” could be one or more of provided at the endpoint(s), be enabled through a web interface or, for example, through a dedicated conference call interface at the endpoint(s) or at the conference bridge. The blocking of each participant could occur through interaction with the main PBX using, for example, in-band signaling to the PBX. Once the source(s) of the noise is identified, noise mitigation can be applied as needed.

Abstract: A communications system and method is configured to provide multimedia services utilizing a signaling protocol such as a session initiated protocol (SIP), via a local access network. The method includes providing a local proxy having an internet protocol (IP) address, wherein the local proxy is integrated with the local access network. The method further includes providing a client device having a signaling protocol client, wherein the client device is coupled to a remote access network that is external to the local access network. Additionally, the method includes initiating a session by the client device accessing the IP address of the local proxy.

Abstract: A system and method is disclosed for harmonizing calibration of audio between a plurality of networked conference rooms to enable each networked conference room to have substantially similar audio characteristics by adjusting speaker gain output of an audio signal sent from a calibration location on a network and tuning microphone response received at a calibration location to a calibrated audio source.

Abstract: A ringtone system is provided to a called party that wishes to have a particular ringtone annunciated for each of several types of calls from calling parties. In the ringtone system, for a call from a calling party, the calling party is prompted to identify the type of the call. The type of the call is received from the calling party, and if no type is received, the call is typed in a particular manner. A list of types of calls with respect to and as specified by the called party is maintained, where each type of call on the list has a corresponding ringtone specified therefor. The typed call is processed by determining from the list of types of calls for the called party the corresponding ringtone specified for the typed call, and by putting the call through to the called party with the determined ringtone.

Abstract: The monitor is for monitoring the status of a first client telephone, and for sending this status information via a central server to an authorized second client telephone. The central server stores a database of registered client telephones and corresponding client telephones that the client may monitor. A user of a registered client telephone monitors in real time the telephone status of registered friends, family, or co-workers that have agreed to be monitored by the user.

Abstract: A customer-agent routing system (102) has a memory (102B) for storage, and a processor (102A) for controlling operations of the memory. The processor is programmed to retrieve (210) from the memory historical information about a calling party, restrict (212) access to one or more of a plurality of services according to the retrieved historical information, and process (218) a service request from the calling party according to the restricted services.

Abstract: A variety of methods and systems can be used to achieve electronic surveillance when a call is directed to a destination as a result of service processing. For example, in a system involving a redirecting switch and a service platform switch, correlation between calling party identities for outgoing and incoming call legs can be done to identify a hairpin loop scenario. Upon detection of such a scenario, an appropriate electronic surveillance message can be sent to a monitoring device indicating the call's destination. Correlation information can be collected from available call setup signaling parameters. The methods and systems can be applied, for example, to systems involving directory assistance call completion, voice-activated dialing, voicemail callback, and prepaid services.

Abstract: A call management method and system. The system includes at least one user position, comprising a computer workstation and a telephone apparatus that is associated with the computer workstation. In addition, the system includes a call management computer comprising a memory; and a digital data network to connect the computer workstation with the call management computer. The memory is used to store a plurality of call processing rules that determine how a call, directed to a user, is to be processed. The plurality of call processing rules is defined by the computer workstation before the call is received. The call management computer intercepts the call, that is incoming, to a first user position that is included in the at least one user position. The call management computer determines that the call is for the first user position and interacts with the memory to determine how the call is processed based on the plurality of call processing rules.