Abstract: Example methods, apparatus and articles of manufacture to determine authorization levels in a virtual private network are disclosed. A disclosed example method includes determining whether a call originated from an originating station associated with a virtual private network, the call originating via a private branch exchange associated with the virtual private network by a first user of a plurality of users associated with the virtual private network, querying a private-number table based on at least one of a switch identifier representing a service switching point, a trunk group identifier representing the private branch exchange, or an originating station identifier representing the originating station to obtain a private number assigned to the first user, and providing an authorization level associated with the private number to the service switching point, the service switching point to process the call according to the authorization level.

Abstract: Techniques for providing multi-channel telephony are described herein. In different aspects, a multi-channel telephony apparatus may include a sound interface configured to process a multi-channel sound signal including at least one of causing speakers to emit multi-channel sound or receiving multi-channel sound from microphones and a network interface configured to transmit the multi-channel sound signal from the sound interface to one or more communication lines of a telephone network. In some aspects, a dialer may be configured with the network interface to establish a connection with the telephone network.

Abstract: The optimum number of agents necessary for contact-center jobs is dynamically calculated in accordance with actual operations. A method of making the same controllable and a computer program to realize such calculation and method are provided. A necessary number-of-people calculating means (4) theoretically calculates the necessary number of people in response to the number of calls varying from time to time and average handling time (“AHT”) for agents by using the well known Erlang C equation. Further, an operation-rate adjusting means (6) adjusts such theoretically calculated data of the necessary number of people by using a predicted operation data based on managers' practically experienced data and a control means (9) provides the calculated result to an output means (7).

Abstract: A method for processing an incoming call, includes: an accessing call mark being preset in a called terminal; the called terminal, on receiving a call initiated by a calling party, determining whether the call contains the accessing call mark of the called terminal; if the call contains the accessing call mark of the called terminal, the called terminal putting through the call; otherwise, the called terminal terminating the call. The invention may solve the problems caused by various methods used in the prior art to avoid being disturbed by phone calls, such as missing important calls, extra service fee, partial protection against harassing telephone calls, and etc. The solution may ensure that the called user will not be disturbed by unimportant calls or harassing calls when the called user does not want to be disturbed, while ensuring that the called user will not miss any important call.

Abstract: A device (1200) for concentration of unused subscriber lines in a telecommunications or data network comprising a first distribution matrix (104) connected to a crossover matrix (108) and a second distribution matrix (106) connected to said crossover matrix (108), wherein the crossover matrix (108) is adapted to be connected to a distribution cable (1212, 1214) and crossover switching elements for switching of connections within said crossover matrix (108) and distribution switching elements for switching of connections within said distribution matrices (104, 106) are controlled from a remote location, wherein the first distribution matrix (104) and the second distribution matrix (106) are adapted to be connected to a main cable and/or to a node for providing a plurality of telecommunications or data services (1208, 1210).

Abstract: A call processing system for handling calls in a communication network operated by a communication carrier comprising and interface and a processing system. The interface is configured to receive a hotline instruction from a customer of the communication carrier to enable a plurality of hotline features for a plurality of devices associated with the customer to route a plurality of calls from the plurality of devices to a plurality of hotline destinations, and receiving a first call request for a first call to a first intended destination from a first device of the plurality of devices. The processing system is configured to process the first call request to determine if a first hotline feature for the first device is enabled, and process the first call request to route the first call to a first hotline destination of the plurality of hotline destinations if the first hotline feature is enabled.

Abstract: A device is provided that may receive names and associated phone numbers in a contact list, and receive information to link the caller names in the contact list to an emergency contact. The device may also receive a call from a caller linked to the emergency contact and not display emergency related information. The device may also transfer the contact list to another device, wherein the emergency contact linking information remains in the transferred contact list.

Abstract: Client terminals of participants of a conference, connected to a network, and a server connected to the client terminals are used to authenticate and confirm the participants of the conference. After successful authentication, a telephone line is set among telephone sets of the participants to hold the conference.

Abstract: Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.

Abstract: The invention provides a system, method and apparatus for controlling a mass calling event in a VoIP network. The invention provides for monitoring port traffic information on a network edge device and detecting the occurrence of a mass calling event in conjunction with a call control module. Control instructions or information may then be provisioned to network edge devices to alleviate congestion. The invention enables network edge devices to gap or provide other controls to reduce call overloading. Controls for alleviating congestion include blocking the packets, providing an announcement to the call, re-routing the traffic associated with this specific mass calling event, and reducing the quality of the service.

Abstract: A method is provided for customizing a call control rule by a subscriber at a graphical user interface. The method includes providing a first display, including multiple conditions relating to identifying calls involving the at least one telephone number, and receiving a first selection of at least one identifying condition. The method further includes providing a second display, including multiple call dispositions relating to processing the calls based on the at least one selected condition, and receiving a second selection of at least one call disposition. The identifying condition and the call disposition are stored as the call control rule in association with the telephone number, and calls involving the telephone number are processed in accordance with the stored call control rule. The method may also include providing a third display describing the call control rule contemporaneously with receiving the first and second selections.

Abstract: A system and a method are disclosed for providing telephone number sharing services to subscribers over public switched telephone network or data network. The disclosed system first receives call details of a call from a subscriber of the system. The call details include reusable call number preference of the subscriber as well as a phone number of a called party. The system stores the call details in a database. The system determines whether the received call from the subscriber is a first call to the called number. In response to the call being the first call to the called party, the system assigns a reusable call number that satisfies the reusable call number preference of the subscriber, and forwards the call to the called number with the reusable call number.

Abstract: Apparatus, methods, and machine-readable articles of manufacture enable a telephone system to distinguish between actual events and echoes. Events may include conferees' voice and DTMF commands. In selected embodiments, the system categorizes an event received on one channel as a real event if the energy of the event's waveform is greater than concurrent energy of every other channel of the same conference. Otherwise, the event is stored. When the system receives a new event of the same type on a channel of the same conference during a predetermined period, it compares the energies of the new and stored events. If the energy of the new event exceeds that of the stored event, the new event becomes the stored event, and the old stored event is ignored. At the end of the period, the stored event is categorized as a real event and forwarded to appropriate application code.

Abstract: Systems, methods, apparatus and computer program products are provided for sharing one or more resources across a turret system and a telephone exchange including an agent. The agent is configured to register into the telephone exchange as a predetermined device and to receive a state change notification of a resource from at least one of the telephone exchange and the turret system. Receipt of the state change notification causes the agent to change a state of a corresponding resource.

Abstract: A method for allocating a call batch that includes a plurality of calls, to one out of a possible “n” providers for near simultaneous transmission by the one provider to a plurality of recipients, wherein each of the “n” providers has an overall capacity and a current level of use. In particular, the method comprises computing the potential free capacity of each provider by subtracting the call batch size from the actual capacity, and dividing the potential free capacity by the overall capacity to determine the proportion potential free capacity; and allocating the call batch to the provider having the largest proportion potential free capacity.

Abstract: The application relates to the registration of the identity of a telephone terminal in association with the identity of a computer terminal in a Computer Technology Integration environment CTI-enabled switching apparatus and a registration server interconnected by a CTI-link and a telephony link. A registration method whereby the registration is essentially achieved by using the telephony link to present PIN data inputted using the telephone terminal to the registration server and to identify the from the CTI-link the identity of the telephone terminal which presents the PIN data over the telephony link faces the problem of how to tie in the correct CLI to the correct call. This problem is solved by the application in that the port of telephony link used by the switching apparatus for the call by which the PIN data is transmitted is transmitted in combination with the CLI over the CTI-link.

Abstract: A method and apparatus manage conference calls by receiving for each of participants a participant access code to identify a subconference call to which each of participants is assigned; forming a conference call of all participants; initiating subconference calls by a host of the conference call; transferring each of the participants into a subconference call identified by the participant access code of each of the participants; re-initiating the conference call by the host; and re-forming all of the participants back into the conference call.

Abstract: In one embodiment, a call setup message for a call from a calling party device to a called party device is received. At least one calling party parameter for the calling party device is determined. A user message is selected based on the at least one calling party parameter. Delivery of the user message to the calling party device is initiated in parallel with a call setup for the call from the calling party device to the called party device.

Abstract: A client application allows a user of a telecommunication device to retrieve contact data of a particular individual from a server to initiate contact with the particular individual without viewing content designated as private by the particular individual. The retrieved contact data includes encrypted content and non-encrypted content. The telecommunication device sends a directory request to the server requesting contact data from an electronic directory stored on the server. If the directory request is validated by the server, the telecommunication device receives the requested contact data from the server. The telecommunication device also receives a decryption key and a key expiration parameter from the server. The client application executing on the telecommunication device can use the decryption key within a time period defined by the key expiration parameter to decrypt encrypted contacted data on the telecommunication device to initiate contact with the particular individual.

Abstract: A device includes a traffic load profile containing information for regulating rates of routing calls and a controller. The controller may be configured to access the traffic load profile, obtain network calls from a traffic load producer, and route the network calls to a system under test based on the traffic load profile.