Abstract: Customer communications can be controlled in accordance with customized rules. An initial menu includes options to modify an existing rule or create a new rule for controlling customer communications. An initial selection criteria menu includes options to indicate whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria. A list of preexisting templates for creating new customized rules can be provided, and input to populate a selected template can be accepted. Initial blank rule criteria for creating new customized rules can also be provided, including initial criteria and rule conditions for selected initial criteria. Communications are processed in accordance with the stored new customized rule.

Abstract: The present invention automatically establishes a connection to each participant of a teleconference. Conference call set up and connect information may be provisioned in a variety of ways, including via a menu-based Dual Tone Multiple Frequency (DTMF) mechanism and via a form or formatted file sent from a subscriber. Additionally, a conference participant is not tied to one telephone number or other such address. The present invention queries a profile database to determine a conference participant's current location before connecting the participant to the conference. Therefore a conference participant who happens to be working from home on a particular day need only update one database, and any conferences in which the telecommuting worker is expected to participate will automatically be connected to the worker's home telephone number, rather than the worker's office telephone number.

Abstract: Techniques for providing multi-channel telephony are described herein. In different aspects, a multi-channel telephony apparatus may include a sound interface configured to process a multi-channel sound signal including at least one of causing speakers to emit multi-channel sound or receiving multi-channel sound from microphones and a network interface configured to transmit the multi-channel sound signal from the sound interface to one or more communication lines of a telephone network. In some aspects, a dialer may be configured with the network interface to establish a connection with the telephone network.

Abstract: Methods, systems, and computer program products for providing telecommunication services between a SIP network and an SS7 network are disclosed. In one method, SIP/SS7 gateway receives an INVITE message from a SIP proxy server. The SIP/SS7 gateway extracts a called party number from the INVITE message and determines whether a telecommunications service is required and a type of service required for the INVITE message based on the called party number. The SIP/SS7 gateway then formulates an SS7 query to a database corresponding to the identified service type. The SIP/SS7 gateway receives a response from the database and uses data from the response to facilitate completion of the call. In one example, the SIP/SS7 gateway may forward a routing number extracted from the response back to the originating SIP proxy server. In another example, the SIP/SS7 gateway may generate a new INVITE message and forward the new INVITE message to a terminating SIP proxy server.

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a proactive scheduler having a controller element to determine a scheduling conflict between a called party and a calling party according to calendar information of the called party and presence information of the called party. Additional embodiments are disclosed.

Abstract: A method and a voice conference system for carrying out a voice conference are disclosed, the system having at least three voice terminals in a communication system. At least one of the voice terminals is associated with a first group such that the voice data provided by the respective receiving channels thereof is decoded into individual voice signals for said group. Said individual voice signals are superimposed to form an aggregate voice signal and the aggregate voice signal is encoded into first aggregate voice data. Furthermore, at least two of the voice terminals are associated with a second group such that the second group has only voice terminals wherein an extensive inactivity on the respective receiving channels thereof is identified. The first aggregate voice data is supplied to the voice terminals associated with the second group by the respective receiving channels for a respective output of the first aggregate voice data.

Abstract: Systems and methods for parallel and distributed processing of audio signals produced by a microphone array are described. In one aspect, a distributed signal processing system includes an array of microphones and an array of processors. Each processor is connected to one of the microphones and is connected to at least two other processors, enabling communication between adjacent connected processors. The system also includes a computing device connected to each of the processors. Each microphone detects a sound and generates an audio signal, and each processor is configured to receive and process the audio signal sent from a connected microphone and audio signals sent from at least one of the adjacent processors to produce a data stream that is sent to the computing device.

Abstract: Methods, systems, and products determine ring tones to be applied to calls. A called party may configure different ring tones that annunciate calls for different types of calls from calling numbers. A network database determines a type of each call and annunciates the corresponding ringtone to a called party.

Abstract: In one aspect, a call distribution in a direct communication network, also designated as a peer-to-peer network is provided. In doing this, the difficulty exists of integrating the call distributing functionality into the peer-to-peer network while retaining the self-organization capability and the fail-safety of existing peer-to-peer networks. To solve for his, items of characteristic information of a number of clients are transmitted to the client carrying out the call distribution, and this client routes an incoming call on the basis of these items of characteristic information.

Abstract: A target phone number previously associated with a first user is presently associated with a second user such that the target phone number is not presently associated with the first user. A caller uses a calling phone number to initiate a phone call to the target phone number. In response, it is determined whether the calling phone number is on a list of phone numbers associated with the first user. If the calling phone number is on the list of phone numbers associated with the first user, then the caller is notified that the target phone number is no longer associated with the first user. It is determined whether the caller wants to continue with the phone call, and if not, the phone call is terminated before it reaches the second user.

Abstract: Audio apparatus, including an audio player, housed within a casing, for producing audio output, a port on a surface of the casing for inserting a headphone connector therein, a light emitting source, a power source, housed within the casing, for supplying power to the audio player and to the light emitting source, and a headphone for listening to audio output produced by the audio player, including a connector for insertion into the port, and a light pipe for transmitting light generated by the light emitting source.

Abstract: A piezoelectric speaker includes: a chassis having a wall surface including an opening; a plurality of diaphragms including at least a first piezoelectric diaphragm and second piezoelectric diaphragms which vibrate in phases opposite to each other when a voltage is applied; and a joint member which connects the first and second piezoelectric diaphragms in a positional relationship such that the diaphragms are located at positions different from each other in a thickness direction. One of the diaphragms is provided, in the opening of the chassis, to have one surface facing an outside of the chassis and another surface facing an inside of the chassis. The diaphragm functions as a radiation plate which radiates a sound wave by vibrating at an amplitude generated by synthesizing amplitudes of the first and second piezoelectric diaphragms.

Abstract: A device includes a traffic load profile containing information for regulating rates of routing calls and a controller. The controller may be configured to access the traffic load profile, obtain network calls from a traffic load producer, and route the network calls to a system under test based on the traffic load profile.

Abstract: A device includes a windscreen in a first surface, a gradient microphone housed in a capsule having first and second outlets coupled to openings in a second surface displaced from the first surface, a pressure microphone mounted between the first and second surfaces, and circuitry coupled to the gradient microphone and the pressure microphone and operable to combine the signals of the microphones and provide a combined microphone signal.

Abstract: Agents in a contact center are grouped dynamically by defining performance metrics against which agents are to be judged, and generating an evaluation score for each of a number of agents by comparing their actual performance data to the defined performance metrics. Agents are assigned to the groups based on their performance scores. This provides the ability to generate reports and route contacts according to actual agent performance judged relative to user-specified performance metrics. The sizes of groups can be adjusted in real time to take account of actual or anticipated levels of contacts with different requirements, and agents can be reallocated among the resized groups on the fly based on the ranking of their evaluation scores.

Abstract: According to one embodiment of the invention, a method includes receiving a first setup message transmitted by a first endpoint, the first setup message an attempt by the first endpoint to setup a call with a second endpoint, the setup message sent by the first endpoint to an IP address of a call manager after the first endpoint registered with a gatekeeper, the IP address of the call manager supplied to the first endpoint by the gatekeeper in response to a request by the first endpoint to the gatekeeper for an IP address of the second endpoint. The method further includes attempting to setup the call between the first and second endpoints by transmitting a second setup message to the second endpoint.

Abstract: A hearing aid includes a casing, an ear hook, and an ear tube. The casing includes a first connector on an upper portion of the casing and a second connector on a lower portion of the casing, wherein the first and second connectors are substantially identical. The ear hook includes a receptacle sized to fit the first and second connectors and adapted to releasably couple to one of the first connector and the second connector. The ear tube includes a receptacle sized to fit the first and second connectors and adapted to releasably couple to another of the first connector and the second connector.

Abstract: A telephone device comprises an operating device, a call request receiving device, a first identification information determination device and a first positive response sending device. The call request receiving device may be configured to receive a call request. The first identification information determination device may be configured to determine, on a condition that the call request is received by the call request receiving device in a time between a call preparing operation being started and the call preparing operation being ended on the operating device, whether or not telephone identification information corresponding to the call preparing operation is identical to telephone identification information of the source of the call request. The first positive response sending device may be configured to send the positive response in reply to the call request on a condition that a positive determination is obtained by the first identification information determination device.

Abstract: An active call between two parties can be marked as a non-preemptable call if one of the two parties is an authorized agency that desires to prevent premature termination of the call by a third party. The authorized agency sends a signal to a main switch to indicate that non-preemptable call status is desired. The newly established call status is then propagated to other nodes in the system to prevent premature call termination. Non-preemptable status can also be granted to some calls based on the destination of the called number, such as in 911 calls.

Abstract: A system and method for highlighting telephone numbers that are sponsored by advertisers on electronic content, and directing voice calls to those numbers to the corresponding advertiser. The call advertising system receives parameters of an advertising campaign from an advertiser, including telephone numbers in the campaign and an amount per call that the advertiser is willing to pay. The call advertising system transmits an indication of the advertised telephone numbers to a voice communication system. The voice communication system, upon determining that a campaign number is contained in electronic content, can to indicate to users that a call can be made at a rate reduced from what a user would normally pay in order. When the user calls the number, the voice communications system directs the call to the advertiser. The call advertising system tracks the call so that the advertiser can be charged the per-call amount.