Abstract: A multi-video stream transmission method and a device, where an access point sets an initial sending time and a sending period of an intra frame (I frame) of each station (STA) associated with the access point, and allocates an I frame service period and a predictive frame (P frame) service period to each STA according to the initial sending time and the sending period of the I frame of each STA, where each STA exclusively occupies a channel in the I frame service period and the P frame service period such that I frame sending time of STAs are staggered, network load balance is achieved, and it is ensured that a latency of each STA meets a quality of service (QoS) requirement.

Abstract: A novel universal bridge (UB) can handle and conduct multimedia multipoint conferences between a plurality of MREs and LEPs without using an MRM, an MCU and a gateway. Further, a UB can be configured to allocate and release resources dynamically according to the current needs of each conferee and the session.

Abstract: Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log, containing information regarding sessions between internal extension numbers and external telephone numbers, is maintained by a call monitor of a telephone system. The internal extension numbers are associated with telephone extensions within the telephone system and the external telephone numbers are associated with telephones outside of the telephone system. An incoming telephone call is received by the call monitor from a telephone outside the telephone system that is associated with an external telephone number. It is determined by the call monitor whether the incoming call represents a call-back to an internal extension number based on the session log. When the incoming call is determined to represent a call-back, then causing a switch to route the incoming call to the internal extension number.

Abstract: An audio/video (A/V) recording and communication doorbell, including a camera, a speaker, a microphone, a power manager, a battery, an AC/DC rectifier, and a DC/DC converter. The doorbell is configured for connection to an external AC power source through the AC/DC rectifier and the DC/DC converter. The power manager is configured to draw power, up to a threshold power, from the AC power source and to draw supplemental power from the battery such that the power drawn from the AC power source never exceeds the threshold power. The present A/V recording and communication doorbell can thus be connected to an existing household AC power supply and an existing doorbell signaling device without causing inadvertent sounding of the signaling device.

Abstract: Described herein are techniques to display live content of a teleconference session and recorded content of a teleconference session concurrently, in the same user interface. The recorded content and the live content can be part of the same teleconference session. Consequently, if a user joins the teleconference session late, the use can catch-up on missed activity of the teleconference session by viewing the recorded content while also staying engaged with the live content of the teleconference session as the teleconference session progresses. The live content and the recorded content can be respectively displayed in a first display area and a second display area. The live content and the recorded content switched, toggled, in response to an event. Subsequent to the switch, the system can visually share a portion of the recorded content with participants of the live communication session.

Abstract: A machine is configured to identify a media file that, when played to a user, is likely to modify an emotional or physical state of the user to or towards a target emotional or physical state. The machine accesses play counts that quantify playbacks of media files for the user. The playbacks may be locally performed or detected by the machine from ambient sound. The machine accesses arousal scores of the media files and determines a distribution of the play counts over the arousal scores. The machine uses one or more relative maxima in the distribution in selecting a target arousal score for the user based on contextual data that describes an activity of the user. The machine selects one or more media files based on the target arousal score. The machine may then cause the selected media file to be played to the user.

Abstract: Technologies for monitoring interactions between customers and agents include an interaction management computing device communicatively coupling a customer computing device and an agent computing device to facilitate a support call interaction. The interaction management computing device is configured to receive a video call from a customer and perform a facial recognition analysis of the customer based on images of the customer received with the video call. Additionally, the interaction management computing device is configured to determine a probable emotional state of the customer as a function of the facial recognition analysis of the customer and insert the video call into a service queue as a function of the probable emotional state of the customer. Additional embodiments are described herein.

Abstract: Technologies for distributed generation of an avatar with a facial expression corresponding to a facial expression of a user include capturing real-time video of a user of a local computing device. The computing device extracts facial parameters of the user's facial expression using the captured video and transmits the extracted facial parameters to a server. The server generates an avatar video of an avatar having a facial expression corresponding to the user's facial expression as a function of the extracted facial parameters and transmits the avatar video to a remote computing device.

Abstract: An information processing apparatus includes: a transmitter to transmit content data to one or more counterpart information processing apparatuses through a network to have a communication with the one or more counterpart information processing apparatuses, the content data being at least one of image data and audio data; a receiver to receive, from a first information processing apparatus of the one or more counterpart information processing apparatuses, a recording start notification indicating that the first counterpart information processing apparatus starts recording or is recording the content data that is transmitted from the information processing apparatus, the recording start notification being transmitted with first identification information of the first counterpart information processing apparatus that is recording; and circuitry to output, based on the recording start notification, notification information indicating that recording of the communication is being performed, in association with inf

Abstract: Methods and systems are disclosed herein for a closed loop calling process that selects and maintains an optimized list of prospects to use in calling sessions, using historical information stored concerning past contact activity relating to the prospects. For each prospect, information is stored concerning the status of the prospect, attention appropriate for the prospect, a date before which the prospect should not be contacted, and information concerning next steps to be taken with respect to the prospect. In addition, methods and systems are disclosed for automatically integrating an automated calling system with a customer relationship management system, contact management system, and/or task management system, so that historical information stored concerning past contact activity and automated calling sessions relating to contacts is automatically updated in the customer relationship management system, contact management system, and/or task management system.

Abstract: A system and method for connecting a user to business services monitors all attempts by the user to place outgoing telephone calls. When a user is attempting to place a call to a business, the system checks to see if the business has created a voice application that could be performed for the user. If so, the business' voice application is performed for the user on the user's local device, instead of connecting the user to the business' customer service line. If no voice application is available for the user, then the system connects the user to the business' customer service line, either through a telephone network, or through a data network connection.

Abstract: A telecommunication device configured to enable a user to engage in a telecommunication device activity while participating in a video call is described herein. The telecommunication device concurrently displays user interfaces for the video call and the activity. The user interfaces may be displayed adjacent to each other, or one may be presented as an overlay in front of the other. The telecommunication device also informs a video call service that the video call user interface is not displayed in full-screen and, as a result, receives video call data at a reduced frame rate or reduced quality-of-service.

Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.

Abstract: The Controlled Environment Media And Communication System delivers communications services to residents of controlled facilities using a common network architecture. Some of the communications capabilities of the Controlled Environment Media And Communication System include media distribution, video visitation, intra-facility messaging, and other such communications services.

Abstract: Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

Abstract: Method and system for recognising a numeric or alphanumeric sequence of characters in a document, the sequence conforming to predetermined rules and representing user identifiers for identifying users in a communication system include identifying a country of origin of the document, recalling rules relating to the format of the sequence associated with the determined country of origin, searching the document to identify any sequence in the document satisfying the format and returning any such sequence.

Abstract: Apparatus and methods concerning routing of calls in an IPBX are disclosed. As an example, one apparatus includes an IPBX server configured to route VoIP calls for a plurality of end-users having respective VoIP-enabled devices communicatively coupled to the IPBX via a network. A user-activity detection circuit is communicatively coupled to the IPBX server. The user-activity detection circuit is configured to receive activity data indicating activity of end-users in a virtual office environment and receive event messages indicating statuses of pending calls in the IPBX server. The user-activity detection circuit determines user-activity statuses of the end-users based on received activity data and event messages. A computing server is communicatively coupled to the user-activity detection circuit and is configured to provide a set of services for one or more of the plurality of users as a function of the determined user-activity statuses of the end-user.

Abstract: A technique performs electronic conferencing operations. The technique involves electronically conveying video of a local environment from local conferencing equipment (e.g., a local electronic portal) to remote conferencing equipment (e.g., a remote electronic portal) while electronically muting audio of the local environment. The technique further involves, while the video of the local environment is electronically conveyed from the local conferencing equipment to the remote conferencing equipment and while the audio of the local environment is electronically muted, detecting a user gesture within the local environment, the user gesture being detected electronically in a contactless manner. The technique further involves, in response to detection of the user gesture within the local environment, electronically unmuting the audio of the local environment.

Abstract: A remote communication system includes a projector that projects one or more images transmitted from a remote site onto a screen. The screen has at least one front camera thereon. A CPU performs an extraction process to extract a person part from each of the images captured by the front camera and a scaling process to scale the image(s) captured by the front camera in accordance with a distance from the front camera to a person serving as a subject. The remote communication system further includes a projector that projects the image(s) subjected to the extraction process and the scaling process onto a screen set in the remote site.

Abstract: A technique involves electronically providing live video of a first participant of the online meeting to a set of other participants of the online meeting. The live video displays live physical movement of the first participant. The technique further involves receiving a live video replacement command from the first participant after electronically providing the live video of the first participant of the online meeting to the set of other participants of the online meeting. The technique further involves electronically providing recorded video of the first participant of the online meeting to the set of other participants of the online meeting in place of the live video in response to the live video replacement command. The recorded video displays recorded physical movement of the first participant. Such operation affords the first participant with a period of privacy during the online meeting without calling attention to the video's change in state.