Abstract: Methods and systems for reducing the impact of fraudulent or spam calls are disclosed. One or more calls to a first phone address are received, the first phone address not currently associated with a communication for a customer prospect. The calling party phone addresses associated with the calls received prior to the association of the first phone address to the first communication are stored. Then the first phone address is associated to the first communication. A first call to the first phone address is received. Prior to answering the first call and at least partly in response to a determination that a calling party phone address of the first call matches one of the previously stored calling party phone address, the first call is identified as a spam or otherwise undesirable call candidate and may be rejected.

Abstract: Mechanisms and methods for providing sequenced applications upon communications session termination are provided. More particularly, a variety of messages, transcriptions, recordings, information sharing, billing, verification, participant listing, reporting, date and time stamping, linkages to other applications, launching of software programs, initiation of one or more subsequent communications sessions via the same or other communications modalities, and the like are possible. Provision of sequenced applications is performed in accordance with selections made as part of the initial negotiation of the communications session, during the communications session, or prior to the communications session to drive the applications launched upon call disconnect.

Abstract: According to an embodiment of the present invention, a system and method for transmitting context data during an automated customer interaction comprises: a computer store containing data, for each customer, defining a customer's historical interactions with an entity and account information, a computer processor, coupled to the computer store and programmed to: receive, via an electronic input, a contact from a customer via an electronic communication channel; automatically capture current interaction data between the customer and an automated interactive entity; receive an electronic request for a live agent from the customer; retrieve, from the computer store, historical interaction data from a prior customer contact and account information; generate context description that comprises information from the current interaction data, historical interaction data and account information; embed the context description into a signal as a header; and transmit the signal with the context description to the live age

Abstract: A method and corresponding system for communicating over a network using a first device and a peripheral device, wherein the first device comprises a user interface and a network interface for connecting to the network, and the peripheral device has a local connection to the first device, the local connection being independent of the network. The method comprises receiving data packets from the network at the network interface of the first device and forwarding the received data packets from the first device to the peripheral device via the local connection. A client engine of a communication client, executed on a processor of the peripheral device, processes the received data packets. The peripheral device sends processed data packets to the first device via the local connection such that data contained in the received data packets is displayed on the first device using the user interface of the first device.

Abstract: A communication terminal receives display data for displaying certain data on a screen of a display device and image data of an optical-to-electrical-converted image from another communication terminal via a communication network, includes a storage part storing reception information indicating whether the display data has been received by the communication terminal and arrangement information indicating at least one of a size and a position of the image based on the image data, in a manner of associating with one another; a reception part receiving the display data and the image data; an extraction part extracting, based on the reception information, the corresponding arrangement information from the storage part; and a display control part displaying the image using the image data based on the arrangement information extracted by the extraction part.

Abstract: Various embodiments relate to scheduling a future navigation route. A user may select one or more points of interests (POIs) along a route to be routed to in the future. The one or more POIs may be within a geographic vicinity of the vehicle in which the user is travelling when the user makes the selection. The user may also input a future date and/or time for routing to the selected POI. The user selected POI and the date and/or time may comprise routing event information, which may be stored in memory for future routing.

Abstract: An assembly of videoconferencing equipment includes a flat panel display, a structure mounting the flat panel display to a support surface, and videoconferencing equipment mounted to the structure. The structure and the videoconferencing equipment mounted to the structure are substantially concealed from view by the flat panel display from a front side of the flat panel display.

Abstract: A system is provided for universal public access communication adaptively integrating disparate modes of communication. At least one operator workstation is linked to a public access point for selective interactive communication with remotely disposed caller units in a plurality of selectable communication modes. A backend processing system for the public access point adaptively generates dynamic operator sessions for the operator workstation with the remote caller units. Each dynamic operator session selectively integrates one or more communication modes to preserve compatibility with external messages transmitted by the remote caller units. A plurality of logic service modules are each executable in the backend processing system for control a portion of the sessions, and corresponding gateways are configured to convert between external messages in the communication modes and internal messages having at least one predetermined format.

Abstract: A system and method enable broadband communication between a remote or airborne station and a terrestrial network linking any other station around the earth. The airborne station connectivity may be routed either via a proximal LEO SAT belonging to a high density LEO SAT constellation as well as via a proximal ground based station directly connected with the terrestrial network. Latency values available to the airborne station are within tolerance for video conferencing by employing steerable antenna elements onboard the airborne station to establish connectivity with and actively track one or more proximal LEO SATs. The airborne station maintains connectivity with the ground based station where available via cellular geographical transmission patterns to deconflict specific bands of limited spectrum as well as protocols specific to the local wireless network. The high density LEO SAT constellation is networked and connected to the terrestrial network via several global down links.

Abstract: A communication system has a network access device (NAD) that is designed to deliver Plain Old Telephone Service (POTS) along with high-speed data to Customer Premises Equipment (CPE). The NAD is backpowered by the CPE across a subscriber line. When backpower is provided from the CPE, circuitry (referred to as a “POTS signaling element”) within the network access device converts POTS control signaling to digital data for transmission to the CPE. The band vacated by the POTS control signaling is used for the power signal on the subscriber line. In the absence of backpower, components of the network access device are bypassed, thereby providing POTS in the event of a power failure. The NAD receives advance warning of the backpowering so that it can disable the bypassing in order to prevent the power signal from leaking through the NAD to the network.

Abstract: A video conference is established between a first video device and a second video device. The first video device captures a first participant's images in the video conference. The first participant's image is also captured as part of the video conference via the second video device (i.e., there are duplicate images of the first participant's image being captured). The first participant's image is detected as being captured by the first video device and the second video device in the video conference. For example, the duplicate images can be determined based on facial recognition. In response to detecting that the first participant's image is being captured by the first video device and the second video device in the video conference, the process automatically forbears from displaying at least one of the first participant's image captured by the first and second video devices.

Abstract: Methods, media and devices for generating an optimized image snapshot from a captured sequence of persons participating in a meeting are provided. In some embodiments, methods media and devices for utilizing a captured image as a representative image of a person as a replacement of a video stream; as a representation of a person in offline archiving systems; or as a representation of a person in a system participant roster.

Abstract: A user may provide electronic consent to a contact center authorizing the origination of a subsequent call by transmitting a text call in the form of a short message service to the contact center. The contact center receives the electronic consent, stores the electronic consent in an electronic consent database, where the electronic consent is associated with the telephone number of a mobile device used by the user to provide the electronic consent. The contact center may then retrieve the electronic consent prior to originating another call to the individual, and may further update the electronic consent based on requests from the individual to withdraw consent. In some embodiments, the electronic consent may be generated by the mobile device in response to the user reading a two-dimensional code using the mobile device using an appropriate mobile application.

Abstract: The present invention discloses a method for implementing a video phone on a communication terminal, and the communication terminal thereof. The method comprises the steps of: determining, by the communication terminal, that it supports video phone services and is located in a second communication access network which supports the transmission of a second data contained in the video phone services; initiating or waiting for a video phone call; establishing and maintaining a video phone connection with a second communication terminal; and switching CS domain services to a first communication access network which supports the transmission of a first data contained in the CS domain services after the video phone connection is terminated.

Abstract: Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.

Abstract: Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia contact center system is configured to use the results from the search in handling the communications session, wherein the results may include heterogeneous material not primarily intended for session handling purposes.

Abstract: Described is a system of disparate telecommunications networks having managed identities, a service, such as voicemail, abstracted from the underlying access networks, and an operational support system (OSS)/business support system (BSS) coupled to the networks to manage authentication and subscription information. A single authentication/subscription manager which is common to the disparate telecommunications networks is enabled by a Service Delivery Platform (SDP) which can be open-standards based and extensible as needed.

Abstract: A method for providing communication control functionality at a remotely located site using a distributed feature architecture which provides communication features and data records to an Enhanced Network User (ENU). The ENU connects to a Distributed Feature Network (DFN) in order to gain access to communications features contained in the DFN. Based on the type of communication requested, one or more feature boxes are created in order to implement the requested communication.

Abstract: A display apparatus for providing a multi view mode along with glasses is provided. The display apparatus includes a communicator which communicates with the glasses, a display which displays multiple contents respectively, a screen telephony performer which performs screen telephony with another display apparatus, and a controller. The controller controls the communicator to transmit a user's voice received from the another display apparatus to the glasses, when the screen telephony with another display apparatus is performed, and which controls the display to display screen telephony images received from the another display apparatus and one content from among the multiple contents in a multi view mode.

Abstract: An information processing device including an image transmission control function includes an image pickup unit that picks up an image including a facial image of a speaker; a transmission unit that transmits a picked-up image; a reception unit that receives an image including a facial image picked up by a communication counterpart device; a display unit that displays a received image; and a transmission control unit that inhibits transmission of the image picked up by the image pickup unit in a case where the facial image is not being picked up by the communication counterpart device.