Abstract: A communication terminal receives display data for displaying certain data on a screen of a display device and image data of an optical-to-electrical-converted image from another communication terminal via a communication network, includes a storage part storing reception information indicating whether the display data has been received by the communication terminal and arrangement information indicating at least one of a size and a position of the image based on the image data, in a manner of associating with one another; a reception part receiving the display data and the image data; an extraction part extracting, based on the reception information, the corresponding arrangement information from the storage part; and a display control part displaying the image using the image data based on the arrangement information extracted by the extraction part.

Abstract: Systems and methods are disclosed for calling desired contacts using a standalone smartphone or other portable device, selecting and using contact information from a customer relationship management (CRM) system, and automatically updating the CRM system with the outcome of each conversation. In addition, systems and methods are disclosed for automatically integrating an automated calling system with a customer relationship management system, contact management system, and/or task management system, so that historical information stored concerning past contact activity and automated calling sessions relating to contacts is automatically updated in the customer relationship management system, contact management system, and/or task management system.

Abstract: A redundant Session Initiation Protocol (SIP) call center system has two data centers each having a first and a second SIP server cooperating as a first SIP-server high availability (HA) pair, a set of SW applications executable at each data center, and a plurality of agent stations each comprising a SIP telephone and a computerized appliance executing a desktop application at each agent station. The HA pairs operate as SIP server peers, the agent SIP phones are configured to maintain simultaneous registration with both SIP server peers, and Agent Desktop applications log in to only one SIP server peer, wherein the SIP Server peers collaborate to deliver calls to individual agent SIP phones via the SIP server peer where the agent is logged in, and wherein, upon failure of either data center agent's desktop applications log in to the other data center, allowing the associated agent to continue working.

Abstract: A system and method for providing route information to a user, in which paths provided to the user are automatically selected based on personal information of the user, so that in following the provided paths, the user passes things in which the user may have particular interest.

Abstract: A system that is capable of receiving and interpreting a user's spoken commands is also coupled to a television interface device that controls video programming content displayed the user's television. The user can speak commands to cause certain programs to be played, and to control various functions of the television. The system can track and analyze a user's video viewing habits. In addition, the system is able to determine which of multiple users might be interested in a particular video program, and the system can play marketing messages regarding that video program to those users that might be interested in viewing the video program.

Abstract: A machine is configured to identify a media file that, when played to a user, is likely to modify an emotional or physical state of the user to or towards a target emotional or physical state. The machine accesses play counts that quantify playbacks of media files for the user. The playbacks may be locally performed or detected by the machine from ambient sound. The machine accesses arousal scores of the media files and determines a distribution of the play counts over the arousal scores. The machine uses one or more relative maxima in the distribution in selecting a target arousal score for the user based on contextual data that describes an activity of the user. The machine selects one or more media files based on the target arousal score. The machine may then cause the selected media file to be played to the user.

Abstract: The present disclosure relates to electronic communication devices, and more specifically to streaming media between the electronic communication devices. The present disclosure relates to a method for setting up a media stream connection between a sending device 100, 110 and at least one receiving device 200, 210. The method comprises sending a session initiation message S10 to the at least one receiving device, sending a request S20 for a list of IP-addresses of the at least one receiving device and receiving S30 the list of IP-addresses from the at least one receiving device. The method further comprises setting up uni-directional or bi-directional connection between the sending device 100, 110 and the at least one receiving device 200, 210 by using the received list of IP-addresses and sending the media stream S50 via the uni-directional or bi-directional connection to the at least one receiving device.

Abstract: A method for identifying unknown third parties appearing within video call data based on generated image characteristics data. A user's computing device and a participant computing device may exchange and render video call data in which the user's computing device may display the unknown third-party. The user's computing device may generate image characteristics data based on selected imagery. The user's computing device may compare the image characteristics data to stored contact information on the user's computing device to find a match, and may transmit the image characteristics data to the participant computing device for comparison with local stored information stored. The participant computing device may transmit a report message to the user's computing device indicating whether a match is found. In an embodiment, a server may transmit the facial data to other devices for comparison. In another embodiment, the user's computing device may request contact information from participant computing devices.

Abstract: Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log, containing information regarding sessions between internal extension numbers and external telephone numbers, is maintained by a call monitor of a telephone system. The internal extension numbers are associated with telephone extensions within the telephone system and the external telephone numbers are associated with telephones outside of the telephone system. An incoming telephone call is received by the call monitor from a telephone outside the telephone system that is associated with an external telephone number. It is determined by the call monitor whether the incoming call represents a call-back to an internal extension number based on the session log. When the incoming call is determined to represent a call-back, then causing a switch to route the incoming call to the internal extension number.

Abstract: A technique for sharing a physical target board over an electronic conference includes transforming live video from a webcam into output video that provides an enhanced view of the physical target board. The output video is shared with one or more computing machines of conference participants to enable such participants to see the enhanced view of the physical target board in real time. The conference participants can thus enjoy enhanced images of the physical board and its content, which would otherwise be difficult or impossible to see.

Abstract: A video conferencing server (100) receives and combines video streams captured by cameras of plural video clients (101) and generates immersive video streams (124, 125) for delivery to and play-out by these video clients (101). A cut-out module (102) in the video conferencing server (100) generates a foreground mask (122) for a video frame (121) received from a conferencing client (101). A camera shake detector (103) determines a displacement vector (123) for a subset of features in the video frame (121). The displacement vector (123) represents a two-dimensional motion of the subset of features between a background mask and a previous background mask for a previous video frame received from the same conferencing client (101).

Abstract: Systems and methods for enabling an audio conference are provided. In one aspect, a system includes a transmitting device which receives audio signals representing sounds captured by at least two microphones from participants situated at a first location. A time-of-arrival delay between at least two of the audio signals is calculated and a beam-formed monaural audio signal and corresponding spatial data are generated and transmitted to remote participants situated at a second location. A receiving device processes the beam-formed monaural audio signal based on the spatial data to render and output spatial audio via speakers to the remote participants at the second location. In various aspects, the spatial data may include an angular value or a participant identifier that are determined based on the time-of-arrival delay. The spatial data may also indicate a total number of conference participants that are detected at the first location.

Abstract: A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.

Abstract: Systems and methods for intelligently routing an incoming telephone call to an internal extension based on the calling history are provided. According to one embodiment, a session log is maintained by a call monitor of a telephone system. The session log contains multiple call session records relating to telephone calls between internal extension numbers and external telephone numbers. An incoming telephone call from a telephone external to the telephone system is received by the call monitor. The session log is searched by the call monitor for a call session record corresponding to the external telephone number. When a result of the searching meets one or more predetermined or configurable conditions, then a switch of the telephone system is caused by the call monitor to route the incoming telephone call to one of the internal extension numbers.

Abstract: Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for use with multiple attached telephone numbers. Accordingly, a single phone may be used to manage multiple identities over the course of one or more investigations. Using a multiple attached number, a given device can place and receive calls over the network to and from contacts. In addition to providing multiple attached numbers, calls using the multiple attached numbers may be monitored live and recorded to establish evidence.

Abstract: A dynamic voice user interface system is provided. The dynamic voice user interface system interacts with a user at a first level of formality. The voice user interface system then monitors history of user interaction and adjusts the voice user interface to interact with the user with a second level of formality based on the history of user interaction.

Abstract: An audio processor for a video conference system receives an audio signal from content to be shared over a video conference and an audio signal from a network. The audio signal from the shared content and the audio signal from the network are mixed together for output to a speaker. The audio processor may also receive a local audio signal from a microphone. The local audio signal is mixed with the audio signal of the shared to content to generate an outbound signal.

Abstract: Aspects of the present disclosure involve systems, methods, computer program products, and the like, for linking a plurality of conferences that are occurring on separate conference bridges. In one embodiment, the network is configured to determine when two or more related conferences are occurring on separate conference bridges. Related conferences may be any two conferences that share the same attribute. For example, two conferences may be initiated on separate conference bridges under the same account number for a user of the system. When the related conferences are detected, the network links the two conferences through the network such that participants in both conferences may now interact as if in a single collaboration conference. The linking allows the network to combine related conferences without the need to disconnect anyone conference from a conference bridge.

Abstract: A Call Response System comprising modules that are mutually interfaced for sharing parameters. Firstly, a data-collection module, for collecting parameters of an incoming call and of a recipient for the incoming call. Secondly, a dynamic-scripting module for configuring a response scenario according to prioritized combinations of the parameters and for substituting a component for at least one respective open variable within the configured scenario. Finally, a call-response module for transmitting aspects of the component substituted configured scenario, and for recording aspects of the transmitted scenario.

Abstract: A method for operating a communication system in a communication network for optimizing a codec selection between a calling device communication network and a called device communication network is provided. The communication system is configured to receive a call set-up message from the calling device communication network (wherein the call set-up message comprises an identity of an origination codec and a called number), determine an identity of a destination codec based upon the called number, communicate the identity of the destination codec to the calling device communication network, and establish a call between the calling device communication network and the called device communication network using the destination codec.