Patents Examined by Dennis W. Ruhl
  • Patent number: 11120455
    Abstract: There is provided systems and method for intelligent channel steering based on dynamically determined intents during channel interactions. A user may contact an organization, such as an online service or payment provider through a first communication channel in order to seek assistance or resolution with some help query or request. The organization's system may dynamically prioritize the user's intent when submitting the help request and based on the user's actions during the communications. The system may further present other communication channels that may assist the user in resolving their help request. The user may be steered to one or more of those channels. When navigating between channels a data object may be generated in the first channel that tracks the user's intent, actions, and steps taken to resolution, which may be transferred between channels and translated to a code or scripting language handled by the other channel.
    Type: Grant
    Filed: December 14, 2018
    Date of Patent: September 14, 2021
    Assignee: PAYPAL, INC.
    Inventors: Khushboo D. Jaiswal, Swati Baradia, Rahul Nair
  • Patent number: 11113666
    Abstract: Disclosed herein are system, method, and computer program product embodiments for improving user experiences within a cloud collaboration platform that integrates communication tools with word processor functions to enhance workflows, save time, and promote teamwork in the development of slide presentations. To improve usability, a cloud collaboration platform may furnish a reader mode to streamline the presentation review process. The reader mode may allow viewers to review the presentation as the presentation will eventually be presented to an audience. The viewers may provide comments and feedback on the presentation without being inundated with comments and metadata added to an edit mode of the presentation by the original authors.
    Type: Grant
    Filed: January 31, 2019
    Date of Patent: September 7, 2021
    Assignee: salesforce.com, inc.
    Inventors: Andy Chung, Aaron Boodman, Erik Arvidsson, Kevin Gibbs, Julie Tung, Diane Berlin
  • Patent number: 11087344
    Abstract: A method, computer system, and computer program product that aggregates sample data regarding a plurality of factors associated with employment and geographic location; performs iterative analysis on the sample data using machine learning to construct a predictive model; populates, using the predictive model, a database with predicted values of real estate demand for a selected set of predefined geographic regions; converts the predicted values of real estate demand in the database into percentages of observed values of real estate demand for geographic regions within the selected set over a specified time period to create indices of real estate demand; and rank orders the geographic regions within the selected set according to their indices of real estate demand.
    Type: Grant
    Filed: April 12, 2019
    Date of Patent: August 10, 2021
    Assignee: ADP, LLC
    Inventors: Ramsay Cole, Debashis Ghosh, Kurt Newman
  • Patent number: 11080715
    Abstract: In a method for reproducing an original copy of a work of authorship, processing information received from a data input device relating to authentication of the original copy of the work of authorship, identifying information in a database corresponding to the information received from the data input device, determining whether an authorization for reproduction of the work of authorship should be granted, and if authorization is granted, reproducing the work of authorship.
    Type: Grant
    Filed: July 10, 2017
    Date of Patent: August 3, 2021
    Inventor: Joel N. Bock
  • Patent number: 11079917
    Abstract: Disclosed herein are system, method, and computer program product embodiments for an insights panel for presentations slides in a cloud collaboration platform. An embodiment operates by loading a presentation and an account associated with the presentation, determining view status for the slide, comment status for the slide, total number of comments on the presentation, and percentage of engagement and displaying the presentation with an insights tab that includes this information. The creator of a presentation may view a comprehensive summary of edits made to the presentation, comments made to the presentation, and views of the presentation; see the users that were given access to the slide presentation and a level of engagement on an individualized basis; and benefit by seeing a level of engagement among the users over time.
    Type: Grant
    Filed: January 31, 2019
    Date of Patent: August 3, 2021
    Assignee: salesforce.com, inc.
    Inventors: Kevin Gibbs, Drew Hamlin, Chris de la Iglesia, Diana Berlin
  • Patent number: 11080802
    Abstract: Systems and methods are provided for defining, measuring and tracking aspects, such as pavement defects. Based on the survey data dimensional detail for the pavement defects is determined and treatment approaches selected. A bid package based on the treatment approach is generated.
    Type: Grant
    Filed: September 28, 2020
    Date of Patent: August 3, 2021
    Inventor: Mark Hamilton Schmidt
  • Patent number: 11069010
    Abstract: Methods and system for creating a unique consumer facing property search portal that provides users the ability to key in critical home search criteria and constraints concurrently, including: commute time, school preferences, lifestyle choices, noise tolerance, and others. Results are then displayed in an optimized result render on a user interface display.
    Type: Grant
    Filed: May 16, 2017
    Date of Patent: July 20, 2021
    Assignee: TRSOFT
    Inventors: Subrao Venugopal Shenoy, Seema Subrao Shenoy
  • Patent number: 11042951
    Abstract: Described are systems, media, and methods for automated real estate transaction workflow management application comprising: performing an initial analysis of a user's stored email, wherein the initial analysis comprises identifying at least one existing real estate transaction and identifying any stored email associated with the at least one existing real estate transaction; performing an incremental analysis of the user's new email, wherein the incremental analysis comprises identifying at least one new real estate transaction and identifying any new email associated with the at least one new real estate transaction; extracting real estate transaction-related events, documents, contacts, and data from the email identified as associated with an existing or new real estate transaction; and generating a timeline for each existing and new real estate transaction, the timeline comprising the transaction-related events arranged chronologically and providing access to the transaction-related documents, contacts, an
    Type: Grant
    Filed: June 20, 2018
    Date of Patent: June 22, 2021
    Assignee: AMITREE, INC.
    Inventors: Jonathan Aizen, Itay Rabinowitz, Lisa Kovacevich, Marc McCole, Luke Dauter
  • Patent number: 10991058
    Abstract: Methods for conducting property inspections and property inspection systems that include: a computer having a memory configured to store a program and a processor to execute the program; a project template generator adapted to provide a plurality of inspection projects, each inspection project including a plurality of inspection locations based on a property floor plan and a plurality of possible defects relating to an inspection location; a camera in communication with the computer, the camera adapted to capture an image of a defect with a property and store the image in the memory; and, an image association program executed by the processor configured to associate an image with a project, an inspection location, and a defect related to the inspection location.
    Type: Grant
    Filed: September 25, 2018
    Date of Patent: April 27, 2021
    Inventors: James Howe, Norman Aleman
  • Patent number: 10984384
    Abstract: A system and method for a situational solution for collaborative information technology governance. The system comprises a situational environment information technology governance (SEIG) tool configured to facilitate one or more processes including: an entry process; a selection process; an authentication process; and a communication process. The method comprises entering a situation using the SEIG tool and describing the situation. The method further comprises choosing one or more applicable teams or subject matter experts and communicating with the one or more applicable teams and the subject matter experts using a collaborative technology.
    Type: Grant
    Filed: July 2, 2019
    Date of Patent: April 20, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Zbigniew J. Borowski, Robert A. Palo
  • Patent number: 10971263
    Abstract: Methods and apparatus for recording anonymized volumetric data from medical image visualization software are disclosed. An example apparatus includes an image anonymizer to anonymize a medical image outside of a region of interest based on an extraction parameter by degrading the medical image outside a region corresponding to the region of interest and maintaining a resolution of the medical image inside the region corresponding to the region of interest, the extraction parameter based on at least one of an image capture parameter or an instruction from a remote system; and an archive generator to generate a compressed local archive based on the anonymized medical image.
    Type: Grant
    Filed: September 9, 2019
    Date of Patent: April 6, 2021
    Assignee: General Electric Company
    Inventors: Nicolas Gogin, Jerome Knoplioch
  • Patent number: 10963971
    Abstract: A financial institution computing system includes a network interface structured to communicate data over a network, a user database configured to store information to a plurality of users, and a processing circuit comprising a processor and a memory. The memory is structured to store instructions that are executable by the processor and cause the processor to retrieve a user transaction history associated with the user payment account from the user database, determine a baseline level of user spending based on the user transaction history, receive, by the network interface, user activity information pertaining to the user, determine that the received user activity information is indicative of a predetermined level of user spending relative to a baseline level of user spending, and transmit, by the network interface, an alert to a user computing device associated with the user responsive to the determination.
    Type: Grant
    Filed: April 17, 2017
    Date of Patent: March 30, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Eric Greene, Simone Harvey, Adnan Khan, Ajit Limaye, Evelyn Ujanen, Paul Vittimberga
  • Patent number: 10957446
    Abstract: Systems, methods, and computer readable storage medium for providing a genericized medical device architecture common to a plurality of medical devices are disclosed. The architecture may comprise at least one diagnostics module associated with at least one of the plurality of medical devices, wherein the at least one diagnostics module is configured to monitor an operational status of the at least one medical device. At least one hardware abstraction layer may be associated with at least one of the plurality of medical devices, and may be configured to provide abstracted access to hardware of the at least one medical device.
    Type: Grant
    Filed: August 8, 2016
    Date of Patent: March 23, 2021
    Assignee: Johnson & Johnson Surgical Vision, Inc.
    Inventors: Hou Man Chong, Edith W. Fung, Timothy L. Hunter, Deep K. Mehta
  • Patent number: 10929819
    Abstract: A cloud based system for vehicle maintenance to a target vehicle includes a cloud based on-site vehicle maintenance service. A GPS-based proximity module in a first server associated with the on-site vehicle maintenance service receives both current GPS coordinates of a service vehicle associated with a first maintenance and service provider and current GPS coordinates of the target vehicle of a customer. The current GPS coordinates are used for at least one maintenance and service delivery session with the target vehicle of the customer. The vehicle maintenance and service operation includes 1) directing the service vehicle to the target vehicle of the customer, 2) opening and/or unlocking the target vehicle of the customer, 3) ensuring the one or more vehicle maintenance and service jobs have been performed, and 4) ensuring the target vehicle of the customer is closed and locked.
    Type: Grant
    Filed: September 2, 2016
    Date of Patent: February 23, 2021
    Assignee: Continental Intelligent Transportation Systems, LLC
    Inventors: Seval Oz, Yao Zhai, Adrian Ramos Aguayo, Sudeep Kaushik, Nikolas Bergerhoff
  • Patent number: 10922746
    Abstract: In a subscription vehicle system that enables customers to select and swap between a fleet of available vehicles, the vehicles are evaluated to identify which vehicles would be the best fit in view of a customer request and other information pertaining to the customer. The customer request and information is examined to identify particular attributes that are being sought. Based on these attributes, the available vehicles are assigned a score that reflects the level of satisfaction that the vehicle is anticipated to provide for the customer. The vehicles with the highest scores can be considered as candidates for fulfilling the customer request.
    Type: Grant
    Filed: September 16, 2016
    Date of Patent: February 16, 2021
    Assignee: CLUTCH TECHNOLOGIES, LLC
    Inventors: Brady L. Rackley, III, John R Phelps, Adam J. Carley, Vincent G. Zappa, Steven S. Neel, Sangameswar Venkatraman, Kyle L. Clements, Stuart H. Childs, James F. Heller
  • Patent number: 10902434
    Abstract: In a method for reproducing an original copy of a work of authorship, processing information received from a data input device relating to authentication of the original copy of the work of authorship, identifying information in a database corresponding to the information received from the data input device, determining whether an authorization for reproduction of the work of authorship should be granted, and if authorization is granted, reproducing the work of authorship.
    Type: Grant
    Filed: July 10, 2017
    Date of Patent: January 26, 2021
    Inventor: Joel N. Bock
  • Patent number: 10902436
    Abstract: A fraud detection system for a reverse vending machine, the system including: a detector adapted to detect at least one container entered into the reverse vending machine; a compactor load sensor adapted to measure load of a compactor of the reverse vending machine during operation, wherein the compactor is adapted to compact entered containers downstream of said detector; and a compactor load sensor monitoring device configured to determine whether the detected at least one container is compacted as expected based on the load measured by the compactor load sensor.
    Type: Grant
    Filed: October 5, 2016
    Date of Patent: January 26, 2021
    Assignee: TOMRA SYSTEMS ASA
    Inventors: Geir Saether, Ronald Sivertsen, Tom Lunde, Johnny Njåstad
  • Patent number: 10891687
    Abstract: A system including an e-commerce server configured to communicate with a rent-to-own (RTO) management application and a consumer device is disclosed. The e-commerce server includes: i) an e-commerce application configured to provide an e-commerce website to the consumer device, the e-commerce web site having a plurality of e-commerce user interfaces including a checkout interface, and ii) a RTO plug-in integrated with the e-commerce application to facilitate a RTO transaction through the e-commerce website. The RTO plug-in is executable by the e-commerce server to: i) integrate a RTO control element in the checkout interface, wherein the RTO control element is selectable to initiate the RTO transaction as a payment option for a good, and ii) after selection of the RTO control element, provide to the consumer device one or more than one RTO user interface received from the RTO management application, to facilitate completion of the RTO transaction through the e-commerce website.
    Type: Grant
    Filed: September 11, 2018
    Date of Patent: January 12, 2021
    Assignee: FlexShopper, Inc.
    Inventors: Brad Bernstein, Justin Metzl, Andres Galindo
  • Patent number: 10891677
    Abstract: A system and method for dynamically obtaining and evaluating information to optimize the generation of vehicle suggestions for a customer. A profile based on an initial set of information received from a user is created. Metrics are generated based on the profile information. Upon receiving a vehicle request, the profile and the request are analyzed in view of available vehicles. A customer's response to the vehicle suggestion list, as well as events triggered by a perceived need for additional information result in the dynamic adjustment of the profile and thus, the generated metrics.
    Type: Grant
    Filed: September 16, 2016
    Date of Patent: January 12, 2021
    Assignee: Clutch Technologies, LLC
    Inventors: Brady L. Rackley, III, John R. Phelps, Jr., Adam J. Carley, Vincent G. Zappa, Steven S. Neel, Sangameswar Venkatraman, Benjamin E. Morgan, Seaton G. Bailey, Stuart H. Childs, Taylor M. Sandusky, Lisa Romero, Grant Stevens, Kyle L. Clements
  • Patent number: 10891629
    Abstract: This disclosure provides systems and methods for matching a customer with a service representative. A request for service can be received from a customer. A first service interaction can be initiated between the customer and a first service representative. A customer sentiment metric can be determined during the first service interaction. The customer sentiment metric can indicate a level of customer satisfaction during the first service interaction. A second service representative suitable for fulfilling the customer's request for service can be identified, based at least in part on the customer sentiment metric. A second service interaction can be initiated between the customer and the second service representative, responsive to the identification of the second service representative.
    Type: Grant
    Filed: May 19, 2017
    Date of Patent: January 12, 2021
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Wayne Barakat, Thomas E. Gross, Darius Miranda, Marria Wairmola Rhodriquez, Andres J. Saenz, Sadie Salim, Duc M. Trinh