Abstract: A system and method of modeling and evaluating workflows that provides workflow auto generation and Hierarchical Dependence Graphs for workflows. Modeling and evaluation of workflows is accomplished by accessing a knowledge database containing service descriptions, generating valid workflows models, simulating workflow and obtaining customer requirements through a Graphical User Interface. This system and method generate and display workflows that satisfy a users requirements. In addition, Hierarchical Dependence Graphs provide abstract views that provide additional analysis and control of workflow.

Abstract: Approaches for employing computerized processes to conform the behavior of users to a set of best practices and policies is provided. In an approach, a tool for use in performing a desired task may be identified. A plurality of characteristic values is stored, on a machine-readable medium, for each of a plurality of tools. Each of the plurality of characteristic values identifies a number that reflects how much the tool associated with the characteristic value supports a particular characteristic. A score for each of the plurality of tools is computed. The score for each tool is the sum of the characteristic values that are associated with each tool. Thereafter, display data that describes how to render a pictorial representation, which uses the scores in depicting a relative measure of how appropriate each of the plurality of tools is for the desired task, may be transmitted to a client.

Abstract: Method and apparatus for shift work scheduling based upon an optimization of analyzing and managing fatigue primarily in but not limited to aviation occupations. The invention matches workers to shifts in a manner that minimizes fatigue while on shift and maximizes shift worker effectiveness. The invention is adaptable to other occupations where assuring shift work crew rest is critical. Graphical user interfaces (GUIs) allow for the insertion of sleep into crew shift work schedules. Alternative sleep models are used for different modes of sleep. The invention produces as an output an optimized shift work/sleep schedules with an associated effectiveness determination.

Abstract: A system and method are described for intelligently sourcing demand forecasts within a supply chain management (“SCM”) system based on a constrained supply chain model, in light of material and resource constraints. For example, a computer implemented method according to one embodiment of the invention comprises: calculating a demand forecast identifying anticipated demand for a product over a specified time period; identifying current sales orders for the product with delivery dates scheduled during the specified time period; generating an open forecast for the product based on the current sales orders and the anticipated demand; and sourcing different percentages of the open forecast from different plants, the percentages selected based on supply chain material and/or resource constraints. In addition, after the demand forecast is sourced, one embodiment of the invention employs additional techniques for intelligently sourcing new sales orders entering the SCM system.

Abstract: In various embodiments, the influence of marketing assets upon an individual are analyzed. In particular, a record of the individual's interactions with a first marketing asset of a first marketing campaign may be stored in a database. Thereafter, the database may be queried to determine whether the individual interacted with the first marketing asset in accordance with defined criteria. If so, the individual may be associated with the first marketing campaign.

Abstract: The controversiality of an offering in a computer implemented system is computed based on user satisfaction feedback. A controversiality index can be provided to indicate the extent to which the offering is controversial.

Abstract: A method, operable on a processing device, for merging calendar entries may include receiving a plurality of calendar entries each associated with entry identification data. The method may also include comparing by the processing device at least a portion of the entry identification data associated with each of the calendar entries. The method may additionally include merging, by the processing device, the calendar entries based at least in part on comparing of at least the portion of the entry identification data associated with each of the at least two calendar entries. The method may further include comparing at least one time attribute associated with each of the calendar entries and comparing at least one textual attribute associated with each of the calendar entries and basing merging the calendar entries additionally on comparing the time attributes and the textual attributes.

Abstract: A method and tool is provided to obtain an optimistic estimate or exact optimal value of an operational parameter for a realistic system model under investigation. The model includes components and paths arranged to process continuous or discrete commodities. The system could be a model of a manufacturing system with different machines processing multiple job types, with different sequences of operations at different stages. Constraints are applied to the abstracted network flow model, and a plurality of steady state network flows are performed. and combined to captures the transformation of the commodities from a first state to a final output state. The optimistic estimate of the realistic system model under investigation is then returned through use of a general purpose or custom solver. The method can be used to perform tradeoff studies between machine allocations, job mixes, operating costs, reliability and throughput, or to speed up scheduling and machine control.

Abstract: Evaluation of a business case based on the cost of poor process opportunities. In at least some embodiments, an evaluation of a cost of poor process opportunity (COPPO) in an “as-is” process can include calculating a cost per step for each of the plurality of steps or tasks in an activity. COPPO can be determined based in part on whether each step or task in a process or activity is a non-value-add step, and also based in part on a cost of poor quality (COPQ) target percentage. In some embodiments a total cost of poor business process relative to a total cost for each of the plurality of steps can be displayed for a user. The COPPO evaluation can further be used to facilitate the evaluation of a business case for a “to-be” process.

Abstract: A customer experience is improved through data mining and text mining technologies and that derive insights about a customer by analyzing interactions between the customer and a customer service agent. One or more numerical measurements of customer satisfaction are derived and recommended actions are provided to an agent to enhance the customer experience throughout a customer service lifecycle.

Abstract: A system determines patient acuity information to identify required staff competencies to meet a workload and supports role based reporting, notification, and escalation when acuity nears or reaches a predetermined saturation threshold. A system predicts healthcare worker workload using an acquisition processor to acquire multiple data items associated with care requirements of a particular patient from multiple different sources. A data processor determines an acuity score of the particular patient by determining a single score comprising a combination of weighted individual score values derived from corresponding individual items of the multiple data items. A translation processor interprets determined acuity score to provide an estimated healthcare worker workload for meeting the care requirements of the particular patient by using predetermined translation data associating acuity score with corresponding healthcare worker workload.

Abstract: A method includes receiving at least one criterion to identify at least one media item. The method includes determining one or more media items that satisfy the at least one criterion. The method includes determining a group interest profile for each of the one or more media items. A particular group interest profile indicates a portion-varying level of group interest toward the at least one media item. The particular group interest profile is based on a plurality of ratings input by a plurality of members of a group for a plurality of portions of the at least one media item. The method includes determining a plurality of high-interest portions of the at least one media item based on the plurality of group interest profiles. The method also includes creating a high-interest media item that combines the plurality of high-interest portions.

Abstract: A business process master data vector for a business process of an organization can include master data coordinates corresponding to a plurality of business object node fields of a plurality of business objects involved in the business process. Values of the master data coordinates can indicate whether a corresponding business object node field is mandatory for successful execution of the business process. Master data instance vectors corresponding to the plurality of business objects can be evaluated such that a master data instance vector includes instance coordinates indicating whether a corresponding business object node field contains a master data value. The business process can be analyzed using the business process master data vector and/or the master data instance vectors. Related systems, processes, and articles of manufacture are also described.

Abstract: Methods, computer readable media, and apparatuses for evaluating compliance with laws, regulations, and/or policies are presented. A metric definition for a metric may be received, the metric measuring an aspect of a business process. The measured aspect may represent a compliance concern. A first sigma score for the metric may be determined based on a number of opportunities and a number of defects. A second sigma score for the business process may be determined. A third sigma score for a business unit may be determined, the business unit implementing the business process. A fourth sigma score for a business segment may be determined, the business segment managing the business unit. A report may be generated, the report including the first sigma score, the second sigma score, the third sigma score, and the fourth sigma score.

Abstract: The present invention is a computational system to generate feasible marine transportation schedules given a proposed bulk material supply chain. The decision support tool will fulfill the objectives and scope defined above. The technology employed will require (a) the use of mathematical programming modeling techniques (mixed integer linear programming) to mathematically formulate the business problem, and (b) advanced proprietary solution methods to produce solutions satisfying all constraints of the mathematical model while optimizing an objective function. The decision support tool has the following capabilities: Read input data, Generate feasible bulk material ship Schedule, Evaluate bulk material ship Schedule with User-defined Objective Function, Allow Case comparison, Graphical user interface (GUI) for specifying input data and displaying results.

Abstract: A method and computer program product for receiving an indication of a meeting being scheduled between a plurality of attendees. At least one of the attendees is designated a moderator of the meeting. The actions of the designated moderator are monitored to determine if the designated moderator is capable of performing one or more moderator responsibilities associated with being the designated moderator. If it is determined that the designated moderator is incapable of performing the one or more moderator responsibilities, an alternate moderator chosen from the plurality of attendees is designated.

Abstract: Methods, including service methods, articles of manufacture, systems, articles and programmable devices are provided for a service-oriented architecture governance model. Each of a plurality of governance dimension attributes of a service-oriented architecture are calibrated and mapped to each of a plurality of governance evolution element attributes. A maturity and capability assessment is performed for the service-oriented architecture as a function of the mapping, and a maturity-based and capability-based governance model is generated for the service-oriented architecture as a function of the maturity and capability assessment. In one aspect a programmable device is configured to perform at least one of the calibrating, the mapping, the performing the maturity and capability assessment and the generating the maturity-based and capability-based governance model.

Abstract: An embodiment of the invention is directed toward identifying a number of high-ranking sectors requiring additional communication resources in a network composed of a number of sectors. A set of wireless-service subscribers that have churned are identified. Various sector profile data is captured for sectors serving the churners. The sectors are ranked based on the sector profile data that is collected. A number of high-ranking sectors are identified, based on the ranking.

Abstract: Systems and techniques for collecting information as authorized by information providers and sharing the information with information recipients according to criteria specified by the information providers. Information is collected from one or more of a variety of sources and stored in a provider profile, with the provider profile also specifying criteria for sharing the information, including payment required for sharing the information with particular categories of recipients. An exchange system is maintained allowing recipients to request or to otherwise specify needs for particular categories of information and payments to be provided by the information, and needs or requests of recipients for information are matched with criteria specified by providers, with information being transferred or used to provide results for a recipient and payment being transferred from the recipient to a provider or providers when a match between information needs and criteria for sharing information is identified.

Abstract: The present invention provides a method and system for integrated supply chain and contact center planning. First, the system and method of the invention obtains forecasts of contacts expected, average handling times, agent shrinkage and sales ratios with and without backorders over a planning period. The method and system of the invention next schedules agents to minimize lost sales, agent, facility, and communication costs for contact groups used by customers to order products, and to best meet productivity-based targets for contact groups used for services not for sale. Using the scheduled staffing levels, and forecasts of contact volumes, average handling times, agent shrinkage, sales ratios with and without backorders, supply chain product availability, and a staffing model, the method and system of the invention generates product sales forecasts for products sold.